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CH.16 - MOTIVATING EMPLOYEES
LOESCHER - UT - MAN320F
34
Management
Undergraduate 3
04/08/2012

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Term
motivation
Definition
the process by which a perosn's efforts are energized, directed, and sustained toward attaining a goal
Term
hierarchy of needs theory
Definition
Maslow's theory that human needs- physiological ,safety, social, esteem, and self-actualizaiton - form a sort of hierarchy
Term
physiological needs
Definition
a person's needs for food, drink, shelter, sex and other physical requirements
Term
safety needs
Definition
a person's needs for security and protection from physical and emotional harm, as well as assurance that physical needs will continue to be met
Term
social needs
Definition
a person's needs for security and protection from physical and emotional harm, as well as assurance that physical needs will continue to be met
Term
esteem needs
Definition
a person's neesd for internal esteem factors such as self-respect, autonomy, and achievemtn and external esteem factors suh as status recognition and attention
Term
self-actualization needs
Definition
a person's needs for growth, achieving one's potential, and self-fulfillment; the drive to become what one is capable of becoming
Term
theory x
Definition
the assumption that employees dislike work, are lazy, avoid responsiblity, and must be coerced to perform
Term
theory y
Definition
the assumption that employees are creative, enjoy work, seek responsibility and can exercise self-direction
Term
two-factor theory
Definition
the motivation theory that intrinsic factors are realted to job satisfaction and motivation, whereas extrinsic factors are associated with job dissatisfaction
Term
hygiene factors
Definition
factors that eliminate job dissatisfaction, but don't motivate
Term
motivators
Definition
factors that increase job satisfaction and motivation
Term
three-needs theory
Definition
the motivation theory that says three acquired (not innate) needs - achievement, power, and affiliation - are major motives in work
Term
need for achievement (nAch)
Definition
the drive to succeed and excel in relation to a set of standards
Term
need for power (nPow)
Definition
the need to make others behave in a way that they would not have behaved otherwise
Term
need for affiliation (nAff)
Definition
the desire for friendly and close interpersonal relationships
Term
job design
Definition
the way tasks are combined to form complete jobs
Term
job scope
Definition
the number of different tasks required in a job and the frequency with which those tasks are repeated
Term
job enlargement
Definition
the horizontal expansion of a job by increasing job scope
Term
job enrichment
Definition
the vertical expansion of a job by adding planning and evaluating responsibilities
Term
job depth
Definition
the degree of control employees have over their work
Term
job characteristics model (JCM)
Definition
a framework for analyzing and designing jobs that identifies five priamry core job dimensions, their interrelationships, and their impact on outcomes
Term
skill variety
Definition
the degree to which a job requires a variety of activities so that an employees can use a number o different skills and talents
Term
task identity
Definition
the degree to which a job requires completion of a whole and identifiable piece of work
Term
task significance
Definition
the degree to which a job has a substantial impact on the lives or work of other people
Term
autonomy
Definition
the degree to which a job provides substantial freedom, independence, and discretion to the individual in scheduling work and determining
Term
feedback
Definition
the degree to which carrying out work activities required by a job results in the individual's obtaining direct and clear information about his or performance effectiveness
Term
relational perspective of work design
Definition
an approach to job design that focuses on how people's tasks and jobs are increasingly based on social relationships
Term
proactive perspective of work design
Definition
an approach to job design in which employees take the initiiative to change how their owrk is performed
Term
high-involvement theor y
Definition
work practices designed to elicit greater input or invovlement from workers
Term
equity theory
Definition
the theory that an employee compares his or her job's input outocmes ration with that of relevant otehrs and then corrects an inequity
Term
referents
Definition
the persons, systems, or selves against which invidivudals ocmpare themselves to asses equity
Term
procedural justice
Definition
perceived fairness of the process used to determine the distribution of rewards
Term
expectancy theory
Definition
the theory that an individual tends to act in a certain way based on teh expecation taht the act will be followed by a given outcome and on the attraciveneess of that outcome to the individual
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