Term
|
Definition
| expressing yourself through body language |
|
|
Term
|
Definition
| requires more than a yes or no answer |
|
|
Term
|
Definition
| technical or specialized vocabulary used by members of a particular profession or industry. |
|
|
Term
|
Definition
| words the average customer can understand |
|
|
Term
|
Definition
| concerns, hesitations, doubts or other honest reasonsw a customer has for not making a purchase |
|
|
Term
|
Definition
| insincere reasons for not buying or not seeing the salesperson |
|
|
Term
|
Definition
| write common objections and possible responses to them |
|
|
Term
|
Definition
| restate the objections in a different way |
|
|
Term
|
Definition
| objection comes back to the customer as a selling point |
|
|
Term
|
Definition
| using a previous customer or another neutral person who can give a testimonial about the product |
|
|
