Term
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Definition
| the study of the actions of people at work |
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Definition
| a performance measure of both efficiency and effectiveness |
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Definition
| failure to show up for work |
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Definition
| voluntary and involuntary permanent withdrawal from an organization |
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| organization citizenship behavior (OCB) |
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Definition
| discretionary behavior that is not part of an employee's formal job requirements but which promotes the effective functioning of the organization |
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Term
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Definition
| employee's general attitude towards their job |
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Definition
| any form of intentional behavior that has negative consequences for the individuals or the organization |
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Term
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Definition
| evaluative statements, either favorable or unfavorable, concerning objects, people or events |
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Definition
| part of attitude made up of beliefs, opinions, knowledge or information held by a person |
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Term
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Definition
| part of attitude that is emotional or feeling |
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Term
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Definition
| part of attitude that refers to an intention to behave in a certain way |
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Term
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Definition
| the degree to which an employee identifies with his or her job, actively participates, and considers performance important |
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Term
| organizational commitment |
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Definition
| degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership |
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Term
| perceived organizational support |
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Definition
| employees general belief that their organization values their contribution and cares about their well-being |
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Term
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Definition
| when employees are connected to, satisfied with, and enthusiastic about their jobs |
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Term
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Definition
| incompatibility or inconsistency between attitudes |
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Term
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Definition
| elicit responses from employees through questions about their jobs |
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Term
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Definition
| unique combination of emotional, thought and behavioral patterns that affect how a person reacts to situations and interacts with others |
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Term
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Definition
| personality trait model that includes extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience |
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Term
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Definition
| the degree to which people believe they control their own fate |
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Term
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Definition
| measure of the degree to which people are pragmatic, maintain emotional distance, and believe that ends justify means |
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Term
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Definition
| intense feelings directed at someone or something |
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Definition
| ability to manage and control emotional cues and information |
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Term
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Definition
| process by which we give meaning to our environment by organizing and interpreting sensory impressions |
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Term
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Definition
| how the actions of individuals are perceived by others depends on what meaning we attribute to a given behavior |
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Term
| Fundamental attribution error |
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Definition
| tendency to underestimate the influence of external factors |
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Term
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Definition
| tendency of individuals to attribute their successes to internal factors while blaming personal failures on external factors |
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Term
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Definition
| general impression of an individual based on a single characteristic |
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Term
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Definition
| any relatively permanent change in behavior that occurs as a result of experience |
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Definition
| a type of learning in which desired voluntary behavior leads to a reward or prevents punishment |
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Term
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Definition
| people can learn through observation and direct experience |
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