Shared Flashcard Set

Details

Certified Meeting Planner Glossary
Glossary for preparing for CMP
3997
Management
Undergraduate 3
09/08/2009

Additional Management Flashcards

 


 

Cards

Term
1 Diamond
Definition
A rating of the American Automobile Association (AAA). “These establishments typically appeal to the budget-minded traveler. They provide essential, no-frills accommodations. They meet the basic requirements pertaining to comfort, cleanliness, and hospitality.”
Term
1 Star
Definition
A Mobil Travel Guide Rating. “A Mobil One-Star Lodging Establishment is a limited service Hotel/Motel/Inn that is considered a clean, comfortable and reliable establishment.”
Term
Jan-50
Definition
One for Fifty. Facility complimentary room policy: one complimentary room night for every fifty room nights picked up and paid for. While 1/50 was once the standard, the complimentary policies vary per hotel and/or event.
Term
100% Star Billing
Definition
Requirement by artist that his/her name appear in a type style and size equal to or greater than other names in advertising and promotional materials and media.
Term
110/60
Definition
Common term describing normally available current in North American Continent. The full expression is 110 volt/60 cycle. Many European and South American areas have 220 volt/50 cycle power only.
Term
2 Diamond
Definition
A rating of the American Automobile Association (AAA). “These establishments appeal to the traveler seeking more than the basic accommodations. There are modest enhancements to the overall physical attributes, design elements, and amenities of the facility typically at a moderate price.”
Term
2 Star
Definition
A Mobil Travel Guide Rating. “A Mobil Two-Star Lodging Establishment is a Hotel/Resort/Inn that is considered a clean, comfortable and reliable establishment, but also has expanded amenities, such as a full-service restaurant on the property.”
Term
20-Footer
Definition
A 20' by (usually) 10' exhibit space. Similar terminology (a 30 footer, etc.) may be used.
Term
24-Hour Hold
Definition
A term used to describe the type of reservation made on function space within a venue (hotel, convention center, etc.). An event organizer who has 24-hour hold on a space has exclusive use and access to that space for a period of 24-hours, usually 12:01 am – 12:00 pm.
Term
24-Hour Power
Definition
When an exhibitor orders power to be left on in a booth/stand for 24 hours during run of the event; often required when there are refrigerators, fish tanks, or computers in booth/stand.
Term
2-by-2 Slide
Definition
Piece of 35mm photographic film in a 2-by-2 inch (5-by-5 centimeter) cardboard, glass, or plastic mount. See SLIDE.
Term
2-D Bar Code
Definition
A larger-than-average bar code that uses the PDF417 standard (the same used for e-stamps). Stores up to 1,800 characters in bar code on standard paper badge, which can then be used by exhibitors to get contact information from registrants.
Term
3 Diamond
Definition
A rating of the American Automobile Association (AAA). “These establishments appeal to the traveler with comprehensive needs. Properties are multifaceted with a distinguished style, including marked upgrades in the quality of physical attributes, amenities, and level of comfort provided.”
Term
3 Star
Definition
A Mobil Travel Guide Rating. “A Mobil Three-Star Lodging Establishment is a Hotel/Resort/Inn which is well-appointed, with a full-service restaurant and expanded amenities, such as, but not limited to: fitness center, golf course, tennis courts, 24-hour room service, and optional turndown service.”
Term
3-Dimensional
Definition
3-D. A flat image having the effect of three dimensions.
Term
3-Phase
Definition
Type of alternating current used in high powered electrical applications.
Term
3-Wire
Definition
Term describing electrical cable with one continuous ground wire in addition to positive and negative wires.
Term
4 Diamond
Definition
A rating of the American Automobile Association (AAA). “These establishments are upscale in all areas. Accommodations are progressively more refined and stylish. The physical attributes reflect an obvious enhanced level of quality throughout. The fundamental hallmarks at this level include an extensive array of amenities combined with a high degree of hospitality, service, and attention to detail.”
Term
4 Star
Definition
A Mobil Travel Guide Rating. “Mobil Four-Star Lodging Establishment is a Hotel/Resort/Inn which provides a luxury experience with expanded amenities in a distinctive environment. Services may include, but are not limited to: automatic turndown service, 24 hour room service, and valet parking.”
Term
4-Color Separation
Definition
Process of printing a full color image utilizing four colored screened patterns from which printing plates can be engraved.
Term
4-Hour Call
Definition
Minimum work period for which union labor must be paid in special circumstances (generally, a minimum call is one hour.). Not to be confused with minimum charges to exhibitors applied by contractors that service events.
Term
5 Diamond
Definition
A rating of the American Automobile Association (AAA). “These establishments reflect the characteristics of the ultimate in luxury and sophistication. Accommodations are first class. The physical attributes are extraordinary in every manner. The fundamental hallmarks at this level are to meticulously serve and exceed all guest expectations while maintaining an impeccable standard of excellence. Many personalized services and amenities enhance an unmatched level of comfort.”
Term
5 Star
Definition
A Mobil Travel Guide Rating. “A Mobil Five-Star Lodging Establishment provides consistently superlative service in an exceptionally distinctive luxury environment with expanded services. Attention to detail is evident throughout the Hotel/Resort/Inn from the bed linens to staff uniforms.”
Term
501c
Definition
A section of the IRS code that defines, and governs the actions of various types of tax-exempt organizations. For example, 501c(3) organizations are non-profit, educational, charitable and scientific organizations.
Term
6 Box
Definition
An electrical outlet that will accommodate 6 plugs. Sometimes called Sex Box. See DOG HOUSE.
Term
6-by-6 Rule
Definition
Audiovisual guidelines by which no transparency of slide should contain more than six words per line of text and no more than six lines of text.
Term
a la Broche
Definition
Cooked on a skewer. Can be beef, chicken or shrimp. See EN BROCHETTE. See Also SHISH KEBOB.
Term
a la Carte
Definition
French term meaning "from the menu." Each item is individually priced. Used in tour literature to indicate a choice of dishes will be available.
Term
a la Grecque
Definition
Prepared Greek style with tomatoes, garlic, black olives and parsley.
Term
a la King
Definition
Cooked in white cream sauce with vegetables (e.g., Chicken à la King).
Term
a la Meunière
Definition
(moonyare) Dredging, a technique that allows flour to form a thin, golden crust on sautéed or fried items, (e.g., Trout Meunière).
Term
a la Mode
Definition
1) In the style of. 2) Ice cream on pie. 3) Mashed potatoes on beef.
Term
a la Provencale
Definition
Prepared with garlic and olive oil.
Term
a la Vapeur
Definition
Steamed.
Term
A List
Definition
A catering department's steady, extra employees. They are the first called to work when temporary help is needed.
Term
A/C
Definition
Air Conditioning. See HVAC.
Term
A/V Contractor
Definition
Supplier of technical staff and audiovisual equipment (e.g. projectors, screens, sound systems, video, and staging).
Term
A/V Request Form
Definition
Form given to speakers during the planning stages of an event to allow them to request the audiovisual equipment they will need for their presentations.
Term
A/V Technician
Definition
An audiovisual professional who is responsible on-site for lighting, sound, video, staging or other similar elements of an event function.
Term
A1
Definition
1) First class condition. 2) A name brand steak sauce.
Term
A440
Definition
Designated international pitch to which pianos are tuned.
Term
AA
Definition
1) Alcoholics Anonymous. 2) American Airlines.
Term
AAA
Definition
American Automobile Association.
Term
AAAE
Definition
American Association of Airport Executives.
Term
AAF
Definition
American Academy of Florists
Term
AAR
Definition
Against All Risks. A term often found in insurance policies and contracts.
Term
AATTA
Definition
African-American Travel and Tourism Association
Term
Above the Line Advertising
Definition
Traditional commission-paying media: press, TV, radio, cinema, outdoor; media handled by full-service agencies.
Term
Absorption
Definition
Ability of a material to absorb sound energy and reduce sound intensity.
Term
Absorption Coefficient
Definition
Efficiency of a material to absorb sound at a particular frequency (which relates to sound wave length and material thickness).
Term
Abstract
Definition
1) Written summaries of speeches or papers, generally between 200-500 words. See CALL FOR PAPERS. See Also CONFERENCE PAPERS. 2) Laser presentations, graphic designs or patterns that are not representational of concrete objects. 3) A brief statement of content.
Term
Abstract Board
Definition
Usually rolling corkboards used for attaching copies of research papers for authors to discuss with participants. See POSTER SESSION.
Term
AC Cable
Definition
Any wire conductor, regardless of size or connection, that carries an alternating current.
Term
AC Hum
Definition
Humming sound heard in an audio system, usually the result of a Ground Loop which is being amplified by the system.
Term
Academic Conference/Seminar
Definition
See COLLOQUIUM.
Term
Acceleration Clause
Definition
A provision sometimes used in contracts to accelerate deposit payment schedule or to demand full prepayment of master account in the event of a default or lack of credit by the organization. May also apply in other situations, such as assignments. Sometimes used in a hotel to accelerate deposit payment schedule or to demand full prepayment of master account in the event of a default by organization.
Term
Accent Lighting
Definition
Directional lighting used to highlight a particular area or object to draw attention to that portion of the field of view.
Term
Acceptance
Definition
A requirement for entering into a binding contract. If a contract proposal (offer) is made, it is accepted if the offeree signs the offer as submitted. If the offeree makes any changes to the offer before signing, it is a counter offer, not acceptance.
Term
Accepted Practices Exchange
Definition
APEX. An initiative of the meetings, conventions & exhibitions industry managed by the Convention Industry Council (CIC). APEX develops and manages the implementation of accepted practices (voluntary standards) for the industry.
Term
Access Panel
Definition
Removable panel or section of exhibit to permit access to lamps, projectors, mechanisms, etc.
Term
Accessibility
Definition
1) Airline lift into and out of a destination. See Also LIFT. 2) Capable of being used by people with physical challenges and disabilities. This is an important aspect of the United States’ Americans with Disabilities Act (ADA).
Term
Accessorial Charges
Definition
Generally refers to air-freight shipments. Airfreight forwarders can provide many services generally not available from common carriers. In most cases, these charges are not included in the per-pound rate of the carriers. Services include, but are not limited to, inside pickups & deliveries, special pickups & deliveries (specific time of day), waiting time, etc.
Term
Accident Report
Definition
A document prepared to record information including time, date, location, parties involved, witnesses, and nature or description of an incident. See INCIDENT REPORT.
Term
Accommodation
Definition
1) Any seat, berth, room, or service provided and/or sold to a guest, attendee or passenger. 2) Under the Americans with Disabilities Act (ADA), a step taken to allow a person with a disability to participate in an event or employment.
Term
Accompanying Person
Definition
Guest or spouse of an attendee.
Term
Account Sheet
Definition
1) Form used to keep track of number of rooms sold and/or still available. See TALLY SHEET. 2) Designates equipment, materials and teaching aids used in sound and visual presentations.
Term
Accreditation
Definition
Official authorization or approval; to provide with credentials; to send (an envoy) with letters of authorization; to recognize or vouch for as conforming with a standard; to recognize a college as maintaining academic standards; to consider or recognize as outstanding; approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations.
Term
Accrual Accounting
Definition
1) An accounting method that enters income and expenses into the books at the time of contract versus when payment is received or expenses incurred (cash accounting). 2) A system in which revenue and expenses are accounted for as soon as they are committed.
Term
Acetate
Definition
Film positive or negative from which silk screens are produced. Also, a family of plastics for light transmission and surface protection.
Term
Acetone
Definition
Solvent and/or adhesive agent for bonding many plastic materials.
Term
Acknowledgement
Definition
Written notice that a room reservation request has been received and is being processed.
Term
ACME
Definition
Association for Convention Marketing Executives. A member of the Convention Industry Council.
Term
ACOM
Definition
Association for Convention Operation Management. A member of the Convention Industry Council.
Term
ACON
Definition
Air conditioned. See A/C. See Also HVAC.
Term
Acoustic Baffle
Definition
Absorptive board or sound barricade that can be placed around or between acoustic sources to provide sound isolation or deadening and reduce acoustic leakage between multiple microphones (e.g. in a recording studio or live musical performance stage set-up).
Term
Acoustical Tile
Definition
Composition board made into squares and placed upon the ceiling or walls to reduce sound.
Term
Acoustician
Definition
Specialist in the behavior and control of audio energy within an environment.
Term
Acoustics
Definition
Study of the performance of sound energy. Also the way in which sound energy performs in a given space.
Term
ACRA
Definition
American Car Rental Association.
Term
Across the Board
Definition
Includes everything; inclusive.
Term
Acrylic
Definition
The family of clear, color, and translucent thermoplastic resins such as Plexiglas or Lucite.
Term
Acrylic Emulsion
Definition
A water-based latex made of acrylic polymer and used for coatings and/or impregnations.
Term
Act of God
Definition
An extraordinary natural event such as extreme weather, flood, hurricanes, tornadoes, earthquake or similar natural disaster that cannot be reasonably foreseen or prevented over which a contracting party has no reasonable control, making performance of the contract illegal, impracticable or impossible, thus the parties have no legal responsibility to continue performance of the contract. See FORCE MAJEURE.
Term
Action Station
Definition
Chefs prepare foods to order and serve them fresh to guests. Also called Performance Stations, or Exhibition Cooking. Popular items for action stations include: pasta, grilled meat or shrimp, carved meats, sushi, crepes, omelets, flaming desserts, Caesar Salad, etc.
Term
Active Crossover
Definition
An electronic device which filters and selectively amplifies frequencies, separating the frequencies into sections or bands, and routing them to outputs designed to drive power amplifiers and in turn, speakers. The frequencies filtered depend on the electrical value of the component parts in the circuits of the device, but not on the source or load impedances connected to the device, except in the case where the crossover is actually a passive crossover designed for insertion in the medium-level signal lines of an audio system rather than in speaker lines.
Term
Active Language
Definition
The language being used by the speaker.
Term
Actual Cash Value
Definition
ACV. Replacement cost of lost or damaged property less depreciation.
Term
Actual Weight
Definition
Also known as gross shipping weight. Determined by (1) weighing a vehicle empty, (2) loading a shipment and returning the vehicle to the scale to obtain the weight, and (3) subtracting the two weights. Can also be obtained by individually weighing each piece of freight.
Term
Ad Hoc Committee
Definition
Committee formed to deal with a specific issue to be resolved upon making its final report.
Term
Ad Valorem Tax
Definition
Tax applied to an item according to the value of an item. See DUTY.
Term
ADA
Definition
Americans with Disabilities Act. U.S. legislation passed in 1992 requiring public buildings (offices, hotels, restaurants, etc.) to make adjustments meeting minimum standards to make their facilities accessible to individuals with physical disabilities.
Term
ADA Compliant
Definition
Ready to or disposed to perform in accordance with the Americans with Disabilities Act.
Term
Additional Insured
Definition
An individual or organization listed as covered by a primary insurance agreement.
Term
Add-One
Definition
Any component of a package tour that is not included in the package price, but may be purchased as an added feature or to extend the length of the package. Tour options are purchased at additional cost.
Term
Adjoining Rooms
Definition
Rooms with common walls, which do not have connecting doors.
Term
Adjustable Standard
Definition
Vertical support that allows shelf bracket to be affixed at any point in the support.
Term
Adlux
Definition
A black and white photo transparency.
Term
ADME
Definition
Association of Destination Management Executives. A member of the Convention Industry Council.
Term
Admission Card
Definition
Admission card confirming a booking and registration to an event. See CONGRESS CARD.
Term
Admission Ticket
Definition
Ticket used for admission to an event.
Term
Adult Learner
Definition
A student who is independently employed and usually pursuing education to attain a specific, practical goal.
Term
Adult Staff-to-Child Ratio
Definition
The ratio of adults to children required during a childcare/youth program. Accepted ratios are 3:1 for infants, 4:1 for toddlers, 6:1 for children up to eight years old.
Term
Advance Deposit
Definition
Amount of money paid to secure a room, facility or service in advance.
Term
Advance Order
Definition
An order for goods and/or services ordered before the move-in date for an exhibition. Usually less expensive than a FLOOR ORDER.
Term
Advance Rate
Definition
Fees associated with advance orders, which typically include discounts when paid in advance.
Term
Advance Registration
Definition
Booking before an event takes places. Allows attendees to register for an event before it actually takes place. Done through mail, phone, internet or fax. See PRE-REGISTRATION.
Term
Adventure Tour
Definition
A TOUR designed around an adventurous activity such as rafting, hiking or ballooning.
Term
Advertising
Definition
Information about an event that the organizer pays to have printed or announced in various forms of media (e.g. press, TV, radio, cinema, outdoor).
Term
Advertising Specialties
Definition
Promotional items which include a firm's name and/or marketing message.
Term
Advisory Board
Definition
A group that offers advice or counsel to event organizer, event management, or other organization on strategic options such as conference content, exhibitor matters, contracting policies or other issues.
Term
Advisory Capacity
Definition
A term indicating that a shipper's agent or representative is not empowered to make definitive decisions or adjustments without approval of the group or individual represented. See WITHOUT RESERVE.
Term
AED
Definition
Automated External Defibrillator. Device installed in many large public areas (e.g. airports, hotels, convention centers). Can be used by any individual to administer life-saving care to person experiencing a heart attack.
Term
Affiliation
Definition
Union of a society, firm or political party with another, but without loss of identity.
Term
Affinity Group
Definition
Group sharing common interest, usually people who are members of an organization.
Term
Affixed Merchandise
Definition
Products fastened to a display.
Term
Affreightment (Contract of)
Definition
An agreement between a shipping line (or similar carrier) and an importer or exporter in which cargo space is reserved on a vessel for a specified time and at a specified price. The importer/exporter is obligated to make payment whether or not the shipment is made.
Term
Agenda
Definition
A list, outline or plan of items to be done or considered at an event or during a specific time block. May include time schedule.
Term
Agent
Definition
1) Broadly, one who acts or has the power to act: more usually, one that acts as the representative of another. Most frequently in travel, a specific kind of agent such as a retail travel agent. 2) Person that obtains engagements for entertainers, is paid by the entertainers and has no contract for production responsibilities. 3) Person in a speaker bureau/agency that acts on behalf of the seller (speaker) or on behalf of the buyer (customer).
Term
Agricultural Meeting
Definition
An event relating to the production of crops, meat, milk or eggs.
Term
AH&LA
Definition
American Hotel and Lodging Association. A member of the Convention Industry Council.
Term
Air Cargo
Definition
Any property carried, or to be carried, in an aircraft, excluding passenger baggage.
Term
Air Consignment Note
Definition
A bill of lading issued by the airline that covers both domestic and international flights transporting goods to a specified destination. Technically, it is a non-negotiable instrument of air transport that serves as a receipt for the shipper, indicating that the carrier has accepted the goods listed therein and obligates itself to carry the consignment to the airport of destination according to specified conditions. A bill of lading that covers domestic and international flights transporting goods. See AIR WAYBILL. See Also BILL OF LADING, INLAND BILL OF LADING, OCEAN BILL OF LADING, THROUGH BILL OF LADING.
Term
Air Express
Definition
Expedited airfreight, usually referring to overnight air.
Term
Air Freight
Definition
Materials shipped via airplane.
Term
Air Wall
Definition
Movable barrier that partitions a large area into smaller areas. May be sound resistant, but not necessarily sound proof. See DIVIDER. See Also MOVABLE WALL, PARTITION.
Term
Air Waybill
Definition
A bill of lading issued by the airline that covers both domestic and international flights transporting goods to a specified destination. Technically, it is a non-negotiable instrument of air transport that serves as a receipt for the shipper, indicating that the carrier has accepted the goods listed therein and obligates itself to carry the consignment to the airport of destination according to specified conditions. A bill of lading that covers domestic and international flights transporting goods. See AIR CONSIGNMENT NOTE. See Also BILL OF LADING, INLAND BILL OF LADING, OCEAN BILL OF LADING, THROUGH BILL OF LADING.
Term
Airfreight Forwarder
Definition
An airfreight company that transports freight via scheduled airlines. Forwarders do not operate their own planes.
Term
Airport Hotel
Definition
Hotel located near a major airport; usually does not have a lot of recreational facilities.
Term
Air-Ride Suspension
Definition
Smoothest ride for fragile cargo, made possible by two to four air bags located at the rear axle of the trailer, tractor or fifth-wheel.
Term
Aisle
Definition
1) Area between a booth/stand for audience traffic movement. 2) Space between sets of tables, chairs or a booth/stand to allow passage of attendees. See GANGWAY.
Term
Aisle Carpet
Definition
Carpet installed in aisles.
Term
Aisle Sign
Definition
A sign, usually suspended, indicating aisle numbers or letters.
Term
All Expense Tour
Definition
See INCLUSIVE TOUR.
Term
All Suite Hotel
Definition
See SUITE HOTEL.
Term
All-Inclusive Tour
Definition
See INCLUSIVE TOUR.
Term
All-Risks Insurance
Definition
Insurance against loss of or damage to property arising from any fortuitous cause except those that are specifically excluded. An insurance contract which provides All-Risks Insurance is an All-Risks policy.
Term
Alpha List
Definition
A list arranged in alphabetical order, such as definitions in a glossary or event attendees.
Term
Alteration
Definition
A change made by the client after any part of the production process has begun. Usually billed as an extra charge.
Term
Alternate Media
Definition
Alternatives to print materials (e.g. Braille, large print, etc.) provided to assist people with disabilities in achieving full participation.
Term
Alternative Dispute Resolution
Definition
Method for resolving disputes without going to court.
Term
Alumni Tour
Definition
A TOUR designed for those people who have previously traveled with a particular tour company. Also Called REUNION TOUR.
Term
Amandine
Definition
Served with thinly sliced almonds, sautéed in butter.
Term
Ambience
Definition
Distinctive acoustical characteristic of a room or acoustic space due to the many sound reflections in the space (e.g., rooms that are said to be acoustically “dead” lack ambience).
Term
Ambient Light
Definition
1) Level of illumination from natural lighting sources already existing in an environment. 2) Uncontrolled and unintended illumination.
Term
Amenity
Definition
Complimentary items in sleeping rooms such as writing supplies, bathrobes, fruit baskets, shower caps, shampoo and shoe shine mitt provided by facility for guests.
Term
American Breakfast
Definition
A meal of fruits and/ or juices, cereal, eggs, meat, bakery goods and hot or cold beverages.
Term
American Plan
Definition
AP. A type of hotel rate that includes the price of the room and all meals. Also Called FULL AMERICAN PLAN (FAP). See INCLUSIVE RATE. See Also BERMUDA PLAN, CONTINENTAL PLAN, DEMI-PENSION, EUROPEAN PLAN, MODIFIED AMERICAN PLAN.
Term
American Reception
Definition
Stand-up social function with beverage and sufficient food to replace a main meal.
Term
American Service
Definition
Food is plated in the kitchen and placed before the guest. Side dishes are used for bread and butter and salad. Food is served from the left, beverages from the right, and all items are removed from the right. This is generally the service used for banquets. See PLATED SERVICE.
Term
Americans with Disabilities Act
Definition
ADA. U.S. legislation passed in 1992 requiring public buildings (offices, hotels, restaurants, etc.) to make adjustments meeting minimum standards to make their facilities accessible to individuals with physical disabilities.
Term
AMMC
Definition
Alliance of Meeting Management Companies. A member of the Convention Industry Council.
Term
Amorphic Lens
Definition
Special lens for projectors used to eliminate distortion in abnormally wide throws.
Term
Amperage
Definition
An International System unit for the amount of electrical current transferred from one component to another. This specification is often important when considering the amplifier loudspeaker interface. See AMPERE.
Term
Ampere
Definition
The standard measurement of current.
Term
Amphitheater
Definition
Outdoor facility with a flat performance area surrounded by rising rows of seats or a grassy slope allowing the audience to view the performance. The seating area is usually a semi-circular shape or adapted to the surrounding landscape.
Term
Amplification
Definition
Increase in signal quantity of either amplitude or power level.
Term
Amplifier
Definition
Amp. 1) Device which increases the voltage and/or power level of signals fed through it. 2) Device enabling sound to be intensified.
Term
Amplitude
Definition
Extreme range of a fluctuating quantity, as an alternating current, swing of a pendulum, etc., generally measured from the average or mean to the extreme. Also used to make reference to the overall volume of a signal.
Term
AMS
Definition
Association Management Software
Term
Analog
Definition
A method of conveying data electronically in relation to a television, radio or telephone signal by varying its frequency or amplitude.
Term
Anamorphic Lens
Definition
Lens adapter designed to produce a wide screen image.
Term
Anchor
Definition
An auger-type device used to secure the guy ropes of a tent to the ground, ranging in length from 30-48 inches with a helix of 4-8 inches in diameter. Anchors hold better than stakes do in bare earth and sand. See STAKES.
Term
Ancillary Activities
Definition
All event-related support services within a facility that generate revenue.
Term
Ancillary Center
Definition
Event facility that is typically part of a larger hospitality complex.
Term
Andragogy
Definition
The art and science of helping adults learn as opposed to pedagogy, which is the science of helping children learn.
Term
Androgogic Model
Definition
Knowles Theory. A theory that proposes that for adults to learn, the following must be addressed: adults need to know why they need to learn something; adults need to learn through experience; adults view learning as problem solving; adults only learn when the material is immediately relevant.
Term
Angels on Horseback
Definition
Baked bacon-wrapped oysters.
Term
Animation
Definition
A technique that creates an illusion of movement when used in rapid sequence.
Term
Ann.
Definition
Announcer.
Term
Anncr.
Definition
Announcer.
Term
Anodizing
Definition
The process of preserving metal by adding a protective oxide film by an electrolytic process.
Term
ANSI
Definition
American National Standards Institute. An organization responsible for fostering the development of and approving technology standards in the United States. www.ansi.org
Term
Answer Print
Definition
The first positive print of a movie film made from the rough edited negative.
Term
Anti-Discrimination Laws
Definition
Laws that protect individuals or groups from bias and discrimination on the basis of factors such as age, sex, religion, national origin or disability. Anti discrimination laws may be imposed on the local (e.g. city, county), state or federal level. Federal laws prohibit discrimination in any place of public accommodation. Anti-discrimination provisions are sometimes included in contracts to allow a party to the contract to cancel without liability in the event the other party or parties is found guilty of engaging in discriminatory practices.
Term
Antidiversion Clause
Definition
See DESTINATION CONTROL STATEMENT.
Term
Antipasto
Definition
Italian appetizers that include olives, salami, peppers, marinated vegetable salads, sliced meats, cheeses and other similar foods.
Term
Anti-Stat for Carpet
Definition
A spray that helps reduce static electricity in carpets.
Term
Antistat Wax
Definition
A solution applied to plastics to minimize dust accumulation.
Term
Antitrust Laws
Definition
Legislation designed to promote competition and prevent unfair practices that may lead to monopolies or suppression of competition.
Term
Anvil Case
Definition
Reinforced molded plastic case, normally with foam cut-outs for transporting fragile materials.
Term
AoD
Definition
Audio on Demand. Streaming Audio delivered via a network, available anytime, anywhere.
Term
AP
Definition
American Plan. A type of hotel rate that includes the price of the room and all meals. Also Called FULL AMERICAN PLAN (FAP). See INCLUSIVE RATE. See Also BERMUDA PLAN, CONTINENTAL PLAN, DEMI-PENSION, EUROPEAN PLAN, MODIFIED AMERICAN PLAN.
Term
Aperture Width/Height
Definition
Actual slide or film frame dimensions.
Term
APEX
Definition
Accepted Practices Exchange. An initiative of the meetings, conventions & exhibitions industry managed by the Convention Industry Council (CIC). APEX develops and manages the implementation of accepted practices (voluntary standards) for the industry.
Term
APEX Fare
Definition
Advance Purchase Excursion Fare (airline). Special fare at a lower rate.
Term
Appellation
Definition
1) Designated wine growing areas governed by the rules and regulations of a country's federal local government body. Rules vary from country to country but are similar in their attempt to stimulate the production of quality wines. Regulations are established by the Appellation d'Origine Contrôlée (AOC) in France, the Denominazione di Origine Controllata (DOC) in Italy, the Denominaçao de Origem Controlada (DOC) in Portugal, the Denominación de Origen (DO) in Spain and the Bureau of Alcohol, Tobacco and Firearms (BATF) in the United States. 2) Synonym for name.
Term
Appetizer
Definition
Any small, bite-size food served before a meal to whet and excite the palate. Used synonymously with the term Hors d' Oeuvres, though this term more aptly describes finger food, whereas appetizer can also apply to a first course served at table.
Term
Application Service Provider
Definition
ASP. A company that manages and distributes software-based solutions to customers across a wide area network from a central data center. In essence, ASPs are a way for organizations to outsource some or almost all aspects of their information technology needs.
Term
Application Sharing
Definition
A feature of many videoconferencing systems that allows two or more people to use the same software program, even if all do not have it on their computer or conferencing system.
Term
Appliqué
Definition
Any item applied to fabric or other surfaces for the purpose of decor.
Term
Appointed Entity
Definition
Airline ticket sales outlet, such as a travel agency, accredited by the International Air Transport Association (IATA).
Term
Apprentice
Definition
An individual who works in exchange for the learning experience, often unpaid.
Term
Apron
Definition
Part of a stage in front of the main curtain.
Term
AQ
Definition
Any quantity.
Term
Arbitrage
Definition
The process of buying foreign exchange, stocks, bonds, and other commodities in one market and immediately selling them in another market at higher prices.
Term
Arbitration
Definition
Private dispute resolution process, often referred to as alternate dispute resolution, in which the parties agree to submit their dispute to an impartial third party for a decision. Depending on the type of arbitration, the arbitrator's decision may or may not be binding. Several organizations, including the American Arbitration Association and JAMS-Endispute, handle arbitration claims. Courts may require some disputes be submitted to arbitration instead of or prior to the formal trial process.
Term
Arc Light
Definition
A light source providing high-intensity light utilizing a positive and negative metal rod (instead of a lightbulb) for large screens or long projection distances; also used in follow spotlights; replaced by xenon lamps in the 1980s.
Term
Arch
Definition
A curved display ceiling that spans two points, such as a ceiling or entryway.
Term
Architectural Cuisine
Definition
Menu items where food is stacked for height, such as endive boats filled with salad greens. See VERTICAL CUISINE.
Term
Area Agreement
Definition
A union contract covering companies and unions that bargain on an area-wide basis.
Term
Arena
Definition
Facility type featuring a large flat main floor surrounded by fixed seats in a sloping oval or modified oval shape, much steeper that the typical theater. Some are arranged in two or more tiers. Sight lines are nearly always designed for events the size of a hockey floor, circus, ice show, or basketball court.
Term
Argon
Definition
An inert, colorless, odorless gas that creates a blue-green color inside a laser tube.
Term
Armorply
Definition
A term for plywood or lumber with a metal veneer.
Term
Arranged Environment
Definition
A learning environment with planned physical set-up and seating arrangements.
Term
Arrival Manifest
Definition
An itemized list of anticipated dates and times of arrival of group members.
Term
Arrival Notice
Definition
A document issued by railroads, airlines and maritime services identifying the shipment is sent to the consignee or their agent and informing consignee/agent of cargo’s arrival.
Term
Arrival Pattern
Definition
Anticipated dates and times of arrival of group members.
Term
Arrival Time
Definition
Time or approximate time guests plan to arrive at a facility.
Term
Arrival/Departure Pattern
Definition
A description of arrival and departure activities of an event’s attendees. See MAJOR ARRIVAL. See Also MAJOR DEPARTURE, GROUP ARRIVALS/DEPARTURES. This information should be included in the specifications guide for an event.
Term
Art
Definition
Any materials (drawings, photographs, type) used in preparing camera-ready art. Also known as artwork.
Term
Articles and By-laws
Definition
Rules adopted by an organization for managing its internal affairs.
Term
As Directed
Definition
Based on time and at the direction of the customer.
Term
ASAE
Definition
American Society of Association Executives.
Term
ASCAP
Definition
American Society of Composers, Authors, and Publishers. A membership organization that represents individuals who hold the copyrights to music written in the United States and grants licensing agreements for the performance of that music.
Term
ASCII
Definition
American Standard Code for Information Interchange. A code that assigns numbers to alphabetic, numeric and certain other characters. ASCII is the most common format for text files in computers and on the Internet.
Term
Ash Stand
Definition
Stand which holds ashtrays. A receptacle for tobacco ashes; an ashtray; ash can.
Term
Aside
Definition
A dramatic device in which an actor speaks directly to the audience while other individuals onstage supposedly do not hear him or her.
Term
ASM
Definition
Assistant stage manager.
Term
ASP
Definition
Application Service Provider.
Term
Aspect Ratio
Definition
The ratio of image width to height; pertaining to audiovisual, video and slides.
Term
Assembly
Definition
1) The process of erecting display component parts into a complete exhibit. 2) A general or formal meeting of an organization attended by representatives of its members for the purpose of deciding legislative direction, policy matters, the election of internal committees and approval of balance sheets, budgets, etc. Consequently, an assembly usually observes certain rules of procedure for its meetings; mostly prescribed in its Articles & By-laws.
Term
Assessment
Definition
1) The process used to evaluate a participant's skill level with respect to a set of materials or requirements. 2) A charge to a supplier(s) from a service entity such as Convention Bureau, Housing Bureau, etc. that is for a specific service such as convention center fees, busing, housing or other that is part of an event customer's agreement. This assessment is normally paid to the service provider directly by the supplier. Compare with REBATE.
Term
Asset
Definition
Something of value that is owned.
Term
Assistant Lead Dispatcher
Definition
The onsite staff member second in command of the transportation system. Assists the lead dispatcher and fills in when the lead dispatcher is not on site. Normally the assistant lead dispatcher is assigned to the command center.
Term
Association
Definition
An organized group of individuals and/or companies who band together to accomplish a common purpose, usually to provide for the needs of its members. Usually nonprofit. See TRADE ASSOCIATION.
Term
Association Agreement
Definition
1) A union contract covering companies and unions that bargain on an area-wide basis. 2) A union contract negotiated by a group of employers through an employer's association with the union representing their employees.
Term
Association Booth/Stand
Definition
An exhibit booth/stand at which an association provides information about its purpose and services to members and prospective members.
Term
Association Meeting
Definition
An event initiated by an association. See ASSOCIATION.
Term
Association Staff
Definition
An individual who works for an association.
Term
ASTA
Definition
American Society of Travel Agents.
Term
ASTD
Definition
American Society for Training and Development.
Term
Asynchronous Learning
Definition
Any learning event that is delivered after the original live event or where the interaction is delayed over time. Typically this is on-demand and can be to video-on-demand (VoD), audio-on-demand (AoD), correspondence courses, email messages, bulletin boards, etc.
Term
At Liberty
Definition
Euphemism used by actors, consultants, and others for unemployed or available for work. Those who are unemployed.
Term
At Sight
Definition
A phrase indicating that payment on a draft or other negotiable contract is due upon demand.
Term
At Site
Definition
Location of event or exhibit. See ON-SITE.
Term
ATA
Definition
Air Transport Association of America. A member of the Convention Industry Council.
Term
ATA Carnet
Definition
An international customs document that permits duty-free and tax-free temporary import of goods for up to one year. It eliminates or reduces VAT charges, customs fees, and bond fees. The initials "ATA" are an acronym of the French and English words "Admission Temporaire/Temporary Admission." ATA Carnets cover commercial samples; professional equipment; and, goods for presentation or use at trade fairs, shows, exhibitions, etc. Items not covered are consumable or disposable goods, which will not be returned home.
Term
At-a-Glance Program
Definition
Condensed, quick reference version of an event's program. See POCKET PROGRAM.
Term
ATC
Definition
Air Traffic Conference of America (a division of the Air Transport Association (ATA).
Term
Athletic Meeting
Definition
An event that involves sports or athletic equipment. Athletes, guests or attendees may be in competition or demonstration.
Term
Atmospheric
Definition
A term used to describe a lighting effect created by laser light projected through the air, often enhanced with theatrical fog; also known as aerial beams
Term
Atmospherics
Definition
Use of color to create a mood in a room or exhibit.
Term
Attendance
Definition
Total number of people at an event.
Term
Attendee
Definition
An individual, registered for or participating in an event. Includes delegates, exhibitors, media, speakers, and guests.
Term
Attendee Brochure
Definition
Direct mail piece sent to current and prospective attendees that promotes the benefits of attending a specific event.
Term
Attendee Scope
Definition
Where attendees come from. It is directly related to the spending characteristics of attendees who fall into each of these categories: INTERNATIONAL- Draws a national and international event audience; 15% or more of event delegates reside outside of event host country. NATIONAL-Draws a national event audience; More than 40% of delegates reside outside of a 400 mile (640 km) radius of event city. REGIONAL-60% of delegates reside within a 400 mile (640 km) radius of event city; Delegates may reside in a multi-state area and/or a regionally homogenous international area. STATE/PROVINCE- More than 80% of delegates reside in event state/province (or event-sponsoring state/province when held in state/province other than home state/province; More than 20% of delegates reside outside a 50 mile (80 km) radius of event site; State/provincial audiences are less inclined to use air travel and local auto rental than regional audiences. LOCAL-80% of delegates reside within a 50 mile (80 km) of radius of event site; Local audiences typically do not require overnight accommodations.
Term
Attenuate
Definition
To reduce. In audio parlance, to reduce the level of an electrical signal as with a volume control.
Term
Attraction
Definition
A natural or man-made facility, location, or activity that offers items of specific interest. An attraction can be a natural or scenic wonder (e.g. the Grand Canyon), a man-made theme park (e.g. Disneyland) ,a cultural or historic exhibition (e.g. World's Fair), or a wildlife/ecological park (e.g. zoo or aquarium).
Term
Attrition
Definition
The difference between the actual number of sleeping rooms picked-up (or food-and-beverage covers or revenue projections) and the number or formulas agreed to in the terms of the facility’s contract. Usually there is an allowable shortfall before damages are assessed.
Term
Attrition Clause
Definition
Contract wording that outlines potential damages or fees that a party may be required to pay in the event that it does not fulfill minimum commitments in the contract.
Term
au Gratin
Definition
Foods sprinkled with crumbs and/or cheese and baked until browned
Term
au Jus
Definition
Served with natural meat juices or gravy without thickening.
Term
au Lait
Definition
With milk (e.g. café au lait).
Term
Audience Count
Definition
The number of people in an audience. In a controlled situation, this number is most accurately found through ticket sales, turnstile counts, or established seating capacities. In a non-controlled situation, estimates from law enforcement agencies, park and recreation departments, or other organizations involved in crowd control are usually reliable. See COVER. See Also HEAD COUNT.
Term
Audience Left and Right
Definition
Stage directions from the audience’s perspective. This is the opposite of STAGE LEFT AND RIGHT. See CAMERA LEFT AND RIGHT. See Also SCREEN LEFT AND RIGHT.
Term
Audience Polling
Definition
Computer application that enables voting and then collects and displays the results, simplifying decision-making among event participants.
Term
Audio Frequency
Definition
Any frequency which humans hear, typically between a lower limit of about 12 hertz and an upper limit of about 20,000 hertz. This range of audio frequencies is also known as the “audio spectrum.”
Term
Audio Monitor
Definition
1) Speaker for listening to the playback of tapes or records. 2) A loudspeaker used for listening to the playback of tapes or records and by musicians to hear themselves or other musicians on stage. 3) Conference call.
Term
Audioconference
Definition
A conference using only voice transmissions between two or more sites.
Term
Audiovisual
Definition
A/V. Equipment, materials, and teaching aids used in sound and visual presentations, such as television monitors, video, sound equipment, etc.
Term
Audiovisual Aids
Definition
Audio and visual support for events, usually taking the form of film, slides, overhead projection, flip charts, sound equipment and blackboards.
Term
Audit
Definition
A methodical examination and review of records pertaining to an event. For instance, an independent verification of attendance figures submitted by an exhibition’s producers.
Term
Audition
Definition
A tryout performance before producers, directors, casting directors or others for the purpose of obtaining a part in a production or a booking as a speaker.
Term
Auditorium
Definition
Room for gathering an audience for speeches, concerts etc. Often used to name entire facilities, though properly applied only to the seated portion of the facility in which the audience is assembled. Typically a building named in this way will be an arena or theater class building.
Term
Auditorium Lens
Definition
A projection lens used for long distances.
Term
Auditorium Lights
Definition
See HOUSE LIGHTS.
Term
Auditorium Set-Up
Definition
Seating arrangement where chairs are arranged in rows facing head table, stage or speaker. Variations are semicircular and V-shaped. See THEATER SET-UP.
Term
Authorized Signatory
Definition
A person who is authorized to legally bind an individual or organization to a contract, to sign checks on behalf of an organization, or charge to an organization's master account.
Term
Autograph Table
Definition
Traditionally, a table where a speaker autographs books after a speaking engagement. Many speakers currently use the term to mean the table at the back of the room from which they sell their products.
Term
Automatic Advance
Definition
Feature on a slide projector which automatically inserts the next slide.
Term
Auxiliary Aids and Services
Definition
1) Contracted services (e.g. stewards, technicians, interpreters, tour guides, etc.) that provide support for an event. 2) The use of adaptive equipment or assistance to ensure accessibility for people with disabilities.
Term
Auxiliary Business
Definition
Business that is brought to the facility because of, or in conjunction with, an event. See IN CONJUNCTION WITH.
Term
Auxiliary Supply
Definition
System for providing power, lighting, air conditioning, heating, catering and emergency battery systems.
Term
Average Room Rate
Definition
1) Mathematical average of a series of sleeping room rates. 2) The total sleeping room revenue for a given period's occupied rooms divided by the number of rooms occupied for the same period. In this instance the average is commonly referred to as a hotel's Average Daily Rate (ADR).
Term
Awards Banquet/Celebration
Definition
An event, usually formal, to honor outstanding performance.
Term
Awning
Definition
A monopitch tent structure that is supported by a frame and is often foldable.
Term
Axis
Definition
Imaginary center point.
Term
B&B
Definition
1) Bed and Breakfast. 2) Brandy and Benedictine.
Term
b/g
Definition
Background, as in background music.
Term
B/P
Definition
Bills Payable.
Term
B2B
Definition
Business-to-Business.
Term
Baby Spot
Definition
1) Small spotlight in a booth/stand, usually 15 watt. 2) Small spotlight in the ceiling of function rooms used to highlight decor, such as centerpieces.
Term
Babysitting Facilities
Definition
Arrangements for care of children during a short absence of the parents.
Term
Back Drape
Definition
A drape, curtain or fabric panel that provides a soft, colorful background for a speaker. The audience's attention will be zeroed on the speaker with enhanced concentration and retention.
Term
Back Light
Definition
1) A light source that illuminates any transparent or translucent material from behind. 2) A lighting instrument used behind and above a presenter to give more depth and better image when video taping or using image-magnification. 3) Lighting instrument used behind and above a presenter to give more depth and better image when video taping or using image-magnification.
Term
Back of the House
Definition
A term used in hotels to refer to areas for staff only, as opposed to the front of the house.
Term
Back Projection
Definition
Image projected on the back surface of a screen, which is placed between the viewer and the projector. See REAR PROJECTION.
Term
Backbone
Definition
A permanently installed series of cable comprised of copper wire cable and/or fiber optic cable, utilized as the main thoroughfare in a building to transmit voice and data signals in or out of the facility.
Term
Backdrop
Definition
Drapes, curtain, or fabric panels at the back of a stage, speaker’s table, or exhibit booth/stand.
Term
Backline Equipment
Definition
Equipment required by musicians that is needed in order to perform at an engagement. This varies from artist to artist and often must be rented by the event organizer. Generally, it is everything a live band needs, such as amplifiers, apart from the musicians and their instruments.
Term
Back-Lit Panels
Definition
Three-dimensional structure (or box) with lights placed behind a transparent image.
Term
Backloader
Definition
Truck which loads from a rear-opening door.
Term
Back-of-Room Sales
Definition
The act and process of selling books, tapes, and other products at the back of the room, usually immediately after a speech.
Term
Backstage
Definition
Portion of the theater behind the main curtain including stage, dressing rooms, and wings.
Term
Back-to-Back
Definition
Travel or conference programs operating on a continuous or chronologically sequential basis so that one group arrives as another group departs or shortly thereafter.
Term
Back-to-Back Booth/Stand
Definition
The standard exhibit configuration where booths/stands are placed in rows, back to back.
Term
Back-Up Facility
Definition
Substitute facility that will serve as an as a viable alternative if the original facility become unavailable or inadequate for its intended purpose.
Term
Backwall
Definition
1) The back wall (either hardwall or draped) of a perimeter, booth/stand/exhibit, or inline. 2) Panel arrangement at rear of booth/stand area.
Term
Backwall Booth/Stand
Definition
An exhibit that is back to back with another exhibit or against a building wall. See PERIMETER BOOTH/STAND.
Term
Badge
Definition
Identifying sign, tag or emblem worn by event participants. Sometimes called a nametag.
Term
Baffle
Definition
Partition to control light, air, sound, or traffic flow.
Term
Baguette
Definition
Long French bread; crunchy crust.
Term
Baked Alaska
Definition
Brick ice cream on cake, covered with meringue and browned quickly in the oven. Sometimes served flaming in a waiter parade.
Term
Baklava
Definition
Russian, Greek or Turkish pastry made of flaky dough, honey, butter and chopped nuts.
Term
Balance Sheet
Definition
A statement that indicates overall financial status by subtracting expenses from income.
Term
Baling Wire
Definition
Thin gauged wire often used in display work for fastening or tying objects.
Term
Ball
Definition
Formal social gathering for dancing.
Term
Ball Light
Definition
Stationary adjustable light found on older model exhibits.
Term
Ballast
Definition
A power supply used with arc or discharge lamps to control current through the bulb.
Term
Bananas Foster
Definition
Dessert prepared with bananas, brown sugar, liqueur and served over vanilla ice cream. Often prepared flaming at table side.
Term
Band
Definition
Portion of the audio frequency spectrum in the same way that green is a portion of the visible frequency spectrum. The audio frequency spectrum covers a range of over 10 octaves.
Term
Band Pass
Definition
Set of two filters that attenuate frequencies beyond the frequency limits of a given band of frequencies. The telephone, for example, is a band pass filter that eliminates low frequencies below about 300 hertz and high frequencies above about 5,000 hertz, causing the characteristic telephone sound most people are familiar with.
Term
Banding
Definition
Thin, flat wire used to hold cartons or crates together.
Term
Bandwidth
Definition
The amount of information that can be transmitted in an information channel such as a telephone line, ISDN, or Ethernet. Higher bandwidth means that images and sound will load more quickly for use in videoconferences or on the Internet.
Term
Banjo
Definition
Type of lightweight cloth used for backdrops.
Term
Bank Draft
Definition
An order drawn for the payment of a specified sum of money through a bank to a particular person or entity.
Term
Bank Guarantee Cash Deposit
Definition
Payable by the exhibitor to the forwarder, Customs agent, or official authorities in place of a temporary import bond to ensure the amount requested is the minimum amount of import duties and taxes that would be paid in case of final import.
Term
Bank Maze
Definition
See STANCHIONS.
Term
Bank Pin
Definition
Pin used for hanging booth/stand ID signs, alternative to S-HOOKS.
Term
Bank Remittance
Definition
Money forwarded to a bank; may be by mail or electronic means.
Term
Bank Transfer
Definition
Movement of funds between banks or from one bank account to another.
Term
Banner
Definition
A suspended decorative or communicative panel, usually a temporary fabric or paper. Can be used as hanging signs.
Term
Banner Advertising
Definition
An advertisement on a Web site which allows user to “click through” to the advertiser’s Web site.
Term
Banquet
Definition
Formal, often ceremonial, dinner for a select group of people, often in honor of a particular person.
Term
Banquet Captain
Definition
Person in charge of banquet service at food functions. For small functions, also serves as maitre d. For larger functions, may be responsible for a specific area of the dining room.
Term
Banquet Event Order
Definition
BEO. A form most often used by hotels to provide details to personnel concerned with a specific food and beverage function or event room set-up.
Term
Banquet Manager
Definition
A person in charge of banquet service.
Term
Banquet Round
Definition
1) Round table used for meal service; depending on the diameter, can comfortably seat up to 12 persons. A round for 8 is usually 60-inches in diameter and is also called a 5-footer. The 66-inch round is a newer table size and seats 8 to 10. A round for 10is usually 72-inches in diameter and is also called 6-footer.
Term
Banquet Set-Up
Definition
1) Seating arrangement where typically a grouping of rounds is set in such a way as to facilitate the serving of food, most often a hexagonal or square pattern. 2) Function-room set up and tear down. See HOUSEMAN.
Term
Banquet Set-Up Manager
Definition
In charge of function room set up, over housemen.
Term
Bare Booth/Stand
Definition
Booth/stand with no services or facilities, meaning that these all have to be hired at an additional cost.
Term
Bargaining Agent
Definition
Union recognized by the employer or designated by a government agency to act as the exclusive representative of employees in a bargaining unit.
Term
Bargaining Unit
Definition
A group of employees designated by a government agency or accepted by the employer as constituting an appropriate unit for representation by a union.
Term
Barn Door
Definition
Movable hinged flap used on stage lights to control light spill.
Term
Barrier-Free
Definition
Absence of obstacles preventing handicapped persons from moving freely to all public areas within a building.
Term
Barriers to Entry
Definition
Conditions that create difficulty for competitors to enter the market. For example, monopolies, cartels, copyrights, trademarks, patents, dedicated distribution channels and high initial investment requirements.
Term
Barter
Definition
Trade in which merchandise or service is exchanged directly for other merchandise or service without the use of money. Barter can be an important means of trade with countries using currency that is not readily convertible.
Term
Base
Definition
1) Steel floor support piece for upright post. 2) A stand on which something rests or is supported.
Term
Base Currency
Definition
Currency in which all official business transactions will take place.
Term
Base Plate
Definition
Empty dinner plate used as a base for several courses and removed prior to the main course. Also called Set Plate. See Also UNDERLINER. Compare With SHOW PLATE.
Term
Base Rate
Definition
The hourly rate or salary paid for a job performed. It does not include payments of overtime, incentives or other differentials.
Term
Base Salary
Definition
The fixed amount paid to an employee on a regular basis, not including any gratuities, commissions, benefits or bonuses.
Term
Batten
Definition
BATS. Lengths of pipe from which scenery, curtains, and lights can be hung.
Term
Baud
Definition
Bits a modem can send or receive per second
Term
BDI
Definition
Both Dates Inclusive.
Term
Bead
Definition
Metal edge of lath or framing that finishes corners or openings and gives plaster finish continuous, smooth corners.
Term
Bead Board
Definition
A circuit board, which is most often carrying less than 24 volts of electricity.
Term
Beaded Screen
Definition
Type of screen with highly reflective surface used for front protection.
Term
Beam
Definition
The size, shape and sharpness of the image of the light as projected on a surface.
Term
Béarnaise Sauce
Definition
A derivative of the hollandaise mother sauce. It is prepared by adding a tarragon reduction to hollandaise. Béarnaise must be kept on or near heat or it will separate and break down. Often served on Filet Mignon.
Term
Bed and Breakfast
Definition
1) A guesthouse, small hotel or private home that offers overnight accommodations and breakfast for paying guests. 2) Sleeping room rate includes breakfast. See CONTINENTAL PLAN (CP).
Term
Bed Hook
Definition
The size, shape and sharpness of the image of the light as projected on a surface.
Term
Bed Tax
Definition
See TRANSIENT OCCUPANCY TAX.
Term
Beef Wellington
Definition
Tenderloin coated with liver pate and baked en Croute (flaky crust).
Term
Beep
Definition
Audio signal used for cueing and editing.
Term
Beeper
Definition
Small radio receiver that emits a beeping noise when signaled to alert the person carrying it.
Term
Beignet
Definition
(ben yay) 1) French doughnut, square shaped, minus the hole, lavishly sprinkled with powdered sugar. 2) Foods dipped in batter and deep-fried.
Term
Bell Captain
Definition
A hotel employee who supervises the work of staff whose primary responsibility is to carry luggage, run errands, etc. at a hotel or club. Not to be confused with Concierge.
Term
Below-the-Line Expenses
Definition
Expenses for general business purposes not related directly to an event, common referred to as general overhead expenses such as office rent, health insurance, etc.
Term
Benefits
Definition
1) Entitlements made available in accordance with employment, such as a medical insurance policy, vacation, sick leave, etc. 2) Compensation or coverage from an insurance policy.
Term
BEO
Definition
Banquet Event Order. A form most often used by hotels to provide details to personnel concerned with a specific food and beverage function or event room set-up.
Term
Bermuda Plan
Definition
Hotel accommodations with full American-style breakfast included in the rate. See BED AND BREAKFAST. See Also AMERICAN PLAN, CONTINENTAL PLAN, DEMI-PENSION, EUROPEAN PLAN, MODIFIED AMERICAN PLAN.
Term
Betacam/BetaSP
Definition
Common video format for presentation graphics, not compatible with VHS format. Commercial beta is used for broadcast quality video. See VHS Format.
Term
Bible
Definition
See SPECIFICATIONS GUIDE.
Term
Bid
Definition
1) A statement of what one will give or take in return for something else (a price); proposal. 2) Proposal submitted by a convention & visitors bureau and/or hotel(s) to an event organizer that includes defined dates and room blocks.
Term
Bid Document
Definition
The proposal, usually prepared in response to a request for proposals or sales lead, submitted by a destination or a facility, inviting an organization to hold its event n their venue. See REQUEST FOR PROPOSALS
Term
Bid Manual/Specifications
Definition
Written document issued by an organization which contains requirements and conditions for future events, and solicits proposals for needed services from venues and other service providers. Often also includes primary selection and decision procedures. Same as REQUEST FOR PROPOSAL (RFP).
Term
Bien Cuit
Definition
(ben kwee) Well done, as in steak cooked well done.
Term
Bill of Lading
Definition
B/L. A document that establishes the terms of a contract between a shipper and a transportation company under which freight is to be moved between specified points for a specified charge. Usually prepared by the shipper on forms issued by the carrier, it serves as a document of title, a contract of carriage, and a receipt of goods. See AIR WAYBILL. See Also INLAND BILL OF LADING, OCEAN BILL OF LADING, THROUGH BILL OF LADING.
Term
Billing Instructions
Definition
Notice as to how charges for an event should be handled and to whom invoices should be addressed.
Term
Billing Weight
Definition
Generally refers to airfreight and van line shipments. The billing weight is the number upon which freight charges are based. The billing weight will be the actual weight or the dimensional weight, whichever is greater.
Term
Binding
Definition
Process of fastening pages of books, brochures, magazines together. See PERFECT BINDING. See Also SADDLE STITCH, SIDE-STITCH BINDING.
Term
Bio
Definition
A slang term for biography.
Term
Biographical Sheet
Definition
A profile, one-sheet or a short document that lists a speakers’ major credits and gives a brief history of his or her career. A biographical sheet is not a job resume or a vital. To remain true to its singular limit, a biographical sheet should be no longer than one page.
Term
Bisque
Definition
(bisk) Soup thickened with a vegetable puree; usually a shellfish soup.
Term
Bit
Definition
A unit of measurement that represents one figure or character of data. A bit is the smallest unit of storage in a computer. Bit multiples are called bytes.
Term
Bitmap
Definition
A set of bits that defines a graphic image.
Term
Black Light
Definition
Ultraviolet lighting that when applied causes phosphorescent paints to glow.
Term
Black Tie
Definition
Required dress: dinner jacket, bow tie and cummerbund for the men and formal evening dress for the women. May include national dress. In the U.S. and Canada, Black Tie indicates Tuxedo. “Black tie optional” indicates that formal dress is preferred but not required. See FORMAL DRESS. See Also WHITE TIE.
Term
Black Tie Optional
Definition
Men can wear a tuxedo or dark business suit; for women a long, formal gown or a shorter, elegant dress or suit.
Term
Black-and-White
Definition
A black-and-white photograph of a speaker, sometimes referred to as a B&W. See GLOSSY.
Term
Blackboard
Definition
Hard, smooth, usually dark surface used for drawing or writing with chalk. See CHALKBOARD. See Also MARKER BOARD.
Term
Blanket License
Definition
Used particularly in regard to music licensing, a blanket license allows the music user unlimited access to the collectives' licensed repertory, for a contractual period of time, in exchange for a profit participation in the music user's economic growth. See Also ASCAP, BMI, & SESAC.
Term
Blanket Wrap
Definition
Non-crated freight shipped via van line covered with protective blankets or padding.
Term
Bleachers
Definition
Stand of tiered planks providing seating space for spectators. Can be permanent or temporary.
Term
Bleed
Definition
Ink that extends beyond edges of printed page. Area beyond usable section of blowup or copy block that allows for trimming or wrapping.
Term
Bleeding Edge
Definition
A level of technology more advanced than cutting edge or state-of-the-art. Bleeding edge equipment should be given extra attention, being careful to test and retest and not make adjustments between the rehearsal and the event.
Term
Blind Commission
Definition
A commission that is paid by a hotel to a third party that reimburses for services and comes out of the hotel sleeping room rate, but is not disclosed to the guests or the event organizer. Such commissions may fall within commercial bribery laws and if involve use of interstate commerce may also be federal law violation. See KICKBACK.
Term
Blind Fastening
Definition
Method of using nails or screws to secure tongue and groove flooring into the edge of the board just above the tongue thus concealing the fastener.
Term
Blintze
Definition
Thin pancake rolled around a filling of cream cheese and chopped meat or fruit.
Term
Blister Pack
Definition
Vacuum formed transparent plastic wrap.
Term
Block
Definition
1) Total number of sleeping rooms reserved for an event. 2) A number of rooms, seats, or space reserved in advance for a group. 3) To assign space. See ROOM BLOCK.
Term
Block
Definition
1) Number of rooms reserved for one group. 2) To assign space.
Term
Blocked Space
Definition
Sleeping rooms, exhibit, event, or other function space reserved for future use by an individual or organization.
Term
Blocking
Definition
1) First stand-up rehearsal during which the director sets up all the action for the scene. 2) The act of reserving or assigning sleeping rooms, exhibit, event, or other function space.
Term
Block-Out
Definition
Usually refers to painting out portions of photo or negative on screen.
Term
Blower
Definition
General term for device to circulate or remove warm air from restricted areas (i.e., projector housings).
Term
Blow-Up
Definition
Enlargement of photo, art, or typography.
Term
Blue Laws
Definition
State or local laws that regulate the types of businesses that must be closed, or the types of products that may not be sold on Sundays.
Term
Blue Sky
Definition
Term for extreme design, thinking or abstract value.
Term
Blueline
Definition
Final proof copy for client's approval before printing. Also referred to as a proof.
Term
Blueprint
Definition
A mechanical drawing of booth/stand layout, construction and specifications. See FLOOR PLAN.
Term
Bluetooth
Definition
The process for the wireless convergence of cell phones, computers, personal digital assistants (PDA), etc.
Term
BMI
Definition
Broadcast Music Incorporated. A music licensing organization that represents individuals who hold the copyrights to music written in the United States. It grants licensing agreements for the performance of music.
Term
BO
Definition
1) Bad Order. 2) Buyers Option.
Term
Board
Definition
Body appointed by the governing board or general assembly to manage the affairs of a society, association, etc., on a day-to-day basis.
Term
Board Meeting
Definition
A meeting of the governing body of an organization.
Term
Board of Trustees
Definition
An official body which manages the affairs and administers the funds of an institution or organization.
Term
Boarding Pass
Definition
Permit to board a ship, train, plane, or other form of transportation.
Term
Boardroom
Definition
A room set permanently with a fixed table and suitable seating.
Term
Boardroom Set-Up
Definition
Seating arrangement in which rectangle or oval shaped tables are set up with chairs on both sides and ends. Often confused with HOLLOW SQUARE SET-UP.
Term
Body Type
Definition
Type size used for main text.
Term
Boeuf à la Bourguignonne
Definition
(boff a la borg in yone) Traditional beef stew with vegetables in burgundy wine sauce.
Term
Boldface
Definition
Darker type distinguished from lighter type faces.
Term
Bomb Threat
Definition
A claim of knowledge or belief that an explosive or incendiary bomb has been or will be placed.
Term
Bombé
Definition
Molded dessert of ice cream, whipped cream and fruit.
Term
Bonbon
Definition
Any sweet candy.
Term
Bonded Warehouse
Definition
A warehouse authorized by customs authorities for storage of goods on which payment of duties is deferred until the goods are removed.
Term
Bonding
Definition
The purchase, for a premium, of a guarantee of protection for a supplier or a customer. In the hospitality industry, certain bonding programs are mandatory.
Term
Bone Yard
Definition
Storage area where equipment is stored during an exhibition. This area may be located within the exhibition hall in an unused portion of the floor. Alternate spelling is Boneyard. See DUMP.
Term
Boneyard
Definition
Storage area where equipment is stored during an exhibition. This area may be located within the exhibition hall in an unused portion of the floor. Alternate spelling is Bone Yard. See DUMP.
Term
Bonus
Definition
A sum given to an individual in addition to the individuals base compensation, generally as a reward for accomplishing a goal.
Term
Book
Definition
To reserve flights or accommodations for a passenger or guest.
Term
Book of Abstracts
Definition
Collection of abstracts being presented during an event which are made available to event participants for use in selecting which sessions to attend.
Term
Booking
Definition
1) An arrangement with a company for use of facilities, goods or services. 2) For a Hotel Event, a future event contracted in writing by an event organizer with a hotel. According to guidelines from the International Association of Convention & Visitor Bureaus, the local CVB should receive a copy of the contract, or a written communication from an authorized agent of the hotel that a contract has been signed. The communication should detail dates, space requirements and estimated room block. The CVB should track estimated attendance and attendee spending for the event. 3) For a Citywide or Convention Center event, according to guidelines from the International Association of Convention & Visitor Bureaus, given the long-time frame often involved in such an event, the booking process generally takes two steps. The first is a “Confirmed Booking” where a future event is confirmed in writing (letter, booking notice), signed by an authorized agent of the event organizer and the convention center (if applicable). The written communication should detail dates, space requirements and estimated room block. The local CVB should track estimated attendance and attendee spending. The second step is a “Contracted Booking” where a future event is contracted in writing by the event organizer with the event facility (e.g., convention center). The local CVB should receive communication of this stage in writing from an authorized agent of the convention center.
Term
Booking Policy
Definition
Guidelines by which a convention center (or other venue) prioritizes reservations; may correspond to hotel rooms the event will use in the area.
Term
Book-on-Payment
Definition
BOP. Payment guaranteed by travel agency for a package reserved within cancellation period.
Term
Boom
Definition
Adjustable support for positioning microphones or lighting fixtures.
Term
Boom Arm
Definition
Attachment placed on a standard straight microphone stand which extends the reach of the stand to the side. Often used to place a microphone in front of a singer seated at a piano.
Term
Boom Lift
Definition
A motorized platform used to lift people to a given height. See SCISSOR LIFT.
Term
Booth
Definition
One or more standard units of exhibit space. In the US, a standard unit is generally known to be a 10' x 10' space (one standard booth/stand unit, equaling 100 nsf). However, if an exhibitor purchases multiple units side-by-side or back-to-back, the combined space is also still referred to as a BOOTH or a STAND. Specific area assigned by management to exhibitor under contractual agreement. See STAND.
Term
Booth/Stand Area
Definition
Amount of floor space occupied by exhibitor. Also Called EXHIBITION AREA.
Term
Booth/Stand Contractor
Definition
Company which constructs or assembles exhibit booths/stands under contract with the organizing committee. See GENERAL SERVICE CONTRACTOR.
Term
Booth/Stand Number
Definition
Number assigned by the event's management to designate each exhibitor's space.
Term
Booth/Stand Package
Definition
When an exhibitor receives a variety of services for one single price (e.g. each booth/stand receives carpet 1-6’ draped table, a 500-watt outlet and 500 lbs of drayage).
Term
Booth/Stand Personnel
Definition
An individual assigned to represent the exhibitor in an assigned space.
Term
Booth/Stand Sign
Definition
1) Identification sign indicating name, city, state and booth/stand number for each exhibitor. 2) Sign behind desk indicating service provided at that point. See FASCIA.
Term
Booth/Stand Size
Definition
Dimensions of assigned exhibit space.
Term
Boothmanship
Definition
See EXHIBITORSHIP.
Term
Bootleg Wages
Definition
The wages above those at the prevailing rate or the union scale which an employer may pay in a tight labor market to hold or attract employees. May also refer to wages at rate below the prevailing or union rate which an employee may accept in order to obtain employment.
Term
Bordeaux Wines
Definition
Wines from the Bordeaux region in southwest France known for richness and fragrance. Red wines (also known as Clarets) include Médoc, Margaux Saint-Emilion, Pauillac and Pomerol; fine white Bordeaux include Sauternes, Barsac and Graves. A Château is a wine estate in Bordeaux; some of the best are Château Latour, Château Mouton-Rothschild, Château Lafite-Rothschild, and Château Margaux.
Term
Border Chaser
Definition
Border of lights placed around a sign or other object whose lights can be turned on and off in a sequence that make them appear to chase around the border.
Term
Border Light
Definition
Rows of lights mounted above the acting area.
Term
Borscht
Definition
Chilled soup made of chopped beets, onions, lemon juice or vinegar, salt and pepper, water or soup stock, topped with sour cream. Sometimes cabbage is added.
Term
Bouillabaisse
Definition
Wine-flavored mixed seafood stew.
Term
Bouquetière
Definition
Mix of fresh vegetables, in season.
Term
Box Lunch
Definition
Light lunch to go, in a box.
Term
Brad Gun
Definition
A nail gun. A pneumatic device which installs fasteners of various types and sizes.
Term
Brains Trust
Definition
A group of expert advisors assembled especially to answer questions of immediate or current interest.
Term
Brainstorming
Definition
Group sessions in which all participants contribute creative ideas which are not initially judged for merit.
Term
Break
Definition
Short interval between sessions at which time coffee, tea and/or other refreshments are served. See COFFEE BREAK. See Also ENERGY BREAK, REFRESHMENT BREAK.
Term
Break Terminal
Definition
Location at which common carriers separate consolidated freight.
Term
Breakage
Definition
Expenses budgeted for a tour but not used or extended, thus resulting in additional profit to the operator.
Term
Break-Bulk Center
Definition
Regional distribution center that consolidates and distributes multiple less than truckload (LTL) shipments headed in the same direction.
Term
Breakdown
Definition
1) Time required to dismantle a function area. 2) To itemize estimates, invoices, and the like.
Term
Break-Even Point
Definition
The point at which revenues are equal to expenses.
Term
Break-Out Rooms
Definition
Small function rooms set up for a group within an event as opposed to a plenary or general session.
Term
Break-Out Sessions
Definition
Small group sessions, panels, workshops or presentations, offered concurrently within the event, formed to focus on specific subjects. The event is apart from the general session, but within the event format, formed to focus on specific subjects. These sessions can be arranged by basic, intermediate or advanced; or divided by interest areas or industry segment.
Term
Breakpoint
Definition
Level at which quantity discounts are allowed for volumes of freight, number of items printed, etc.
Term
Break-Up
Definition
Image or audio distortion, such as losing signal on cell phone.
Term
Bridge
Definition
Device allowing multiple outputs from the same input. Most often used to allow electronic media to take a feed of the program for use in broadcast programming.
Term
Bridgeway
Definition
1) Area between booths/stands for audience traffic movement. 2) Space between sets of tables, chairs or booths/stands to allow passage of attendees. See GANGWAY.
Term
Brilliance
Definition
Degree of intensity of colors.
Term
Broadband
Definition
Ability to transmit huge volumes of voice and video over a network or the internet, without jumpy images.
Term
Broadcast Fax
Definition
A service that transmits a fax to a large number or people, such as an entire association membership or company.
Term
Broadcast Music, Inc.
Definition
BMI. A music licensing organization that represents individuals who hold the copyrights to music written in the United States. It grants licensing agreements for the performance of music.
Term
Brochure
Definition
Printed marketing folder describing and promoting the advantages of a particular hotel, event, destination, etc.
Term
Broker
Definition
A non-asset based transportation provider that sells transportation services for commercial shippers. Brokers commonly use freight forwarders.
Term
Brokering
Definition
Bureau with customer who wants a speaker goes to an agent representing an exclusive speaker, to buy said speaker. Commission is determined by the exclusive agent.
Term
Brushed Finish
Definition
Finish primarily on aluminum or steel achieved by rubbing with wire brush or steel wool to achieve a matte quality.
Term
Brussels Tariff Nomenclature
Definition
An international system of classification for goods that was once widely used for specifying tariffs. It was changed, in name only, to the Customs Cooperation Council Nomenclature (CCCN) in 1976 and was later superceded by the Harmonized System of Tariff Nomenclature. See HARMONIZED SYSTEM OF TARIFF NOMENCLATURE.
Term
Brut
Definition
Dry, as in wine. Not sweet.
Term
Buck-Boost Transformer
Definition
A transformer used to convert electrical voltage either up or down (such as 208v to 220v, or 240v to 220v).
Term
Budget
Definition
A statement of estimated revenues and expenditures for a specified period of time; divided into subject categories and arranged by principal areas of revenue and expense. See BUDGET CHART. See Also CASH FLOW CHART, PHASED BUDGET.
Term
Budget Chart
Definition
Estimated total of revenue and expenditure; divided into subject categories projecting cash needed to meet expenses over a specific time frame. See BUDGET. See Also CASH FLOW CHART, PHASED BUDGET.
Term
Budget Philosophy
Definition
Financial goal of the event (break even, profit or lose money).
Term
Buffer Zone
Definition
1) Block of seats on plane located between smoking and nonsmoking sections allowing for variance in the smoking and nonsmoking boundary on international flights. 2) Zone in Canada, 225 miles from the U. S. border, dividing the two tax structures applied to Y class fare. (First class, business class excluded.)
Term
Buffet
Definition
Assortment of foods, offered on a table, self-served.
Term
Building Rules
Definition
Regulations set by building management outlining procedures for their property.
Term
Build-Up
Definition
System of programming flasher to light lamps in cumulative sequence with time intervals between.
Term
Bulk Carrier
Definition
A bulk carrier is a vessel engaged in the carriage of such bulk commodities as petroleum, grain, or ores which are not yet packaged, bundled, bottled, or otherwise packed.
Term
Bulk Fare
Definition
Rate/fare available only to tour organizers or operators who purchase a specified block of seats, passes or tickets at a low, non-commissionable price and then have the responsibility of selling the block, including a commission in their marked up price for the block.
Term
Bulkhead
Definition
Seats at the front of an airline cabin facing a wall.
Term
Bullet Catch
Definition
Device for holding hinged door closed.
Term
Bullets
Definition
Large, heavy dots or symbols used in written text for emphasis or to separate points used for emphasis.
Term
Bullnose
Definition
Technique for finishing raw edge with half round molding, or shaping to half round.
Term
Bumping
Definition
1) Removing a confirmed passenger from a full flight to make room for a passenger with higher priority.
Term
Bunching
Definition
Linen gathered together in loose folds on top of a table to provide a decorative ‘bed’.
Term
Bungee Cord
Definition
An elastic type cord used for hanging drape around columns.
Term
Bunting
Definition
Flags used collectively, or swagged strips of cloth hung as festive decorations from walls or tables.
Term
Bureau
Definition
A booking or sales company that sells the services of multiple speakers. See SPEAKERS BUREAU.
Term
Bureau Listing
Definition
A speaker grants the right to a speakers bureau to list the speaker as available. See LISTING.
Term
Burgundy Wine
Definition
Wine from the Burgundy region in eastern France which produces both red and white wines. The white wines, made from Chardonnay grapes, and the red wines, made from Pinot Noir or Gamay grapes, are considered the world’s best examples of these wines. Some of the better known Burgundy wines include those from Beaujolis, Pommard, Beaune, Meursault, Chablis, Pouilly-Fuissé, Chambertin, Corton, Romanée Conti and Echézeaux.
Term
Burned In Copy
Definition
Written copy appearing on photographs.
Term
Bus
Definition
1) Vehicle for transporting people. See SHUTTLE. See Also MOTOR COACH. 2) Connector panel which allows passage of signals. 3) To clear trash from an area where food and beverage are being served.
Term
Bus Duct
Definition
Metal raceway enclosing high-voltage power feeds, suspended from overhead or in the floor, from which high-voltage power over 100 amps must be fed.
Term
Bus Schedule
Definition
Designated time locations where motor coaches will pick up and discharge passengers.
Term
Bus Staff
Definition
Personnel who remove dirty dishes and reset tables in a restaurant or hotel.
Term
Business Agent
Definition
Political, elected position within a union. Salary is not paid by service contractor, but by the union itself. See FOREMAN. See Also SHOP STEWARD, UNION STEWARD.
Term
Business Attire
Definition
Business suits or jackets with shirts and ties for men and day dresses or suits for women; usually taken to mean office and not recreational wear. Can include informal forms of national dress.
Term
Business Casual
Definition
A style of dress that is less formal than the standard office attire of suit and tie or dress.
Term
Business Center
Definition
Area in hotel or event venue offering various office facilities and services.
Term
Business Center Services
Definition
Services that will allow attendees to keep in touch with their office (phone, fax, message, etc.)
Term
Business Class
Definition
Class of airline service between first class and economy class with special amenities for business travelers.
Term
Business Exchange
Definition
A Web site that serves as a year-round online marketplace for buyers and sellers within a given marketplace. Such sites are also referred to as business-to-business (B2B) marketplaces, business-to-consumer (B2C) marketplaces or consumer-to-consumer (C2C), depending upon the target audience.
Term
Business Occurring
Definition
Referring to the number of groups and attendees meeting in a city during a specific time frame.
Term
Buss
Definition
Like a bus that may carry many passengers, an audio buss is a wire or circuit that may carry more than one audio signal at a time.
Term
Busy
Definition
Cluttered image on the screen.
Term
Butler Service
Definition
1) Servers offer a variety of both hot and cold hors d’oeuvres on platters to guests at receptions. 2) A style of table service where guests serve themselves from platters presented by the server. 3) Specialized in-room service offered by a hotel.
Term
Butt Joint
Definition
Joint in carpentry achieved by nailing and gluing square ends of lumber together.
Term
Buyer
Definition
The person or group representative who signs the contract and pays for the speaker.
Term
Buying Agent
Definition
See PURCHASING AGENT.
Term
Buying Team
Definition
Two or more people from the same company who jointly evaluate a product or service and either make, or influence, the buying decision.
Term
Buzz Session
Definition
Method to increase audience participation by dividing all participants in discussion groups each of which reports the group’s findings and opinions during a following plenary session.
Term
Buzz Set-Up
Definition
See CRESCENT-ROUND SET-UP.
Term
BX Cable
Definition
BX is no longer manufactured, but the term is still common in the field. See MC CABLE.
Term
By the Bottle
Definition
Liquor served and charged for by the full bottle.
Term
By the Drink
Definition
Liquor served and charged for by the number of drinks served.
Term
By the Person
Definition
A fixed price per attendee; covers all consumption of food and beverage at a function, within a given time frame; usually includes beverages, snacks or hors d’oeuvres. In some cases, beverages are purchased by the person, while food is ordered by the piece.
Term
By the Piece
Definition
Food purchased by the individual piece, usually for a reception.
Term
By-Laws
Definition
See ARTICLES AND BY-LAWS.
Term
Byte
Definition
The amount of memory needed to store one character such as a letter or a number.
Term
C&F
Definition
Cost and Freight. A pricing term indicating that these costs are included in the quoted price.
Term
C&I
Definition
Cost and Insurance. A pricing term indicating that these costs are included in the quoted price.
Term
Cabana
Definition
Room adjacent to pool area, with or without sleeping facilities.
Term
Cabaret Set-up
Definition
Room arrangement with cocktail tables with chairs and a stage.
Term
Cabaret Table
Definition
Small round table, 15- 30 inches in diameter (38-76 centimeters) used for cocktail type parties. Also Called COCKTAIL TABLE. See Also TUXEDO TABLE.
Term
Cable
Definition
Used for suspending objects and is much stronger than wire. Its thickness ranges from 1/8” to ½”.
Term
Cable Modem
Definition
Allows you to connect your computer to a local cable television line and receive data at high speed. Cable modems attach to a coaxial cable line to communicate with a cable modem termination system at the cable television company.
Term
Cable Pick
Definition
Rigging point or working line used to lift overhead equipment above an exhibit space or exhibit.
Term
CAD/CAM
Definition
Computer Assisted Drawing/Computer Assisted Manufacturing.
Term
CADD
Definition
Computer Aided Design and Drafting.
Term
CAE
Definition
Certified Association Executive.
Term
CAEM
Definition
Canadian Association of Exposition Managers.
Term
Cafeteria Service
Definition
A food service operation in which customers carry their own trays and select food from a display counter or counters. It is similar to a buffet, but food is served by attendants.
Term
Calamari
Definition
Italian fried squid.
Term
Call
Definition
1) Method of securing union employees. 2) Time specified for labor to report (e.g. an 8:00 a.m. call). 3) Minimum amount for which union labor must be paid. See LABOR CALL.
Term
Call Board
Definition
Theater bulletin board with announcements of rehearsals, work calls and other general theater announcements.
Term
Call Brand
Definition
Brand of liquor, distinguished from HOUSE BRAND, selected by a customer according to personal preference. Usually a higher quality than house brands.
Term
Call for Papers
Definition
An invitation to submit topic ideas for the conference program. Document containing detailed instructions for submission of papers for assessment and selection by a review committee; often referred to as “Abstract Forms.” See ABSTRACT. See Also CONFERENCE PAPERS.
Term
Call Pay
Definition
See REPORTING PAY.
Term
Call-Out
Definition
Notations on drawings or exhibits of special significance, i.e. finish, edge, color, detail or features.
Term
Cam
Definition
Metal disc, either eccentric or notched, commonly used to open and close flash switches and other mechanical devices.
Term
Camera Card
Definition
Cue card which displays script to performers on stage in order to prompt lines. See CUE CARD. See Also IDIOT CARD.
Term
Camera Chain
Definition
The combination of television cameras, cables, video controls and power supply.
Term
Camera Left and Right
Definition
Directions from camera’s perspective, as opposed to STAGE LEFT AND RIGHT. See AUDIENCE LEFT AND RIGHT. See Also SCREEN LEFT AND RIGHT.
Term
Camera-Ready Art
Definition
Materials ready for photographic reproduction.
Term
Cam-Lock Connectors
Definition
Means of connecting electrical cabling to electrical equipment.
Term
Campus Housing
Definition
Dormitory or other university/college sleeping accommodations.
Term
Can Service
Definition
Foods are prepared tableside and an assembled plate is served by the attendant.
Term
Canadian Customs Invoice
Definition
Document required by Canadian Customs identifying shipper, seller, consignee, terms, date of shipment, material being sold/shipped, classification code, quantity, unit and total prices. Additional information required on the invoice depends on shipper and consignee arrangements.
Term
Canapé
Definition
(can a pay) Hot or cold appetizer with a bread or cracker base.
Term
Cancellation Clause
Definition
Provision in a contract which outlines damages to be paid to the non-canceling party if cancellation occurs, due the canceling party's breach of the contract.
Term
Cancellation or Interruption Insurance
Definition
Insurance that protects a event organizer against financial loss or expenses incurred when contractually specified perils necessitate canceling or relocating a event, or cause a reduction in attendance.
Term
Cancellation/No-Show Percentage
Definition
A factor included in WASH. The number of rooms that did not materialize (either canceled or no-showed on the planner date of arrival). See also WASH.
Term
Cancelled Business
Definition
A booking that subsequently did not take place, either because the event itself was cancelled or left the destination or facility before taking place. According to the International Association of Convention & Visitor Bureaus, the local CVB should track the estimated number of room nights, attendance and attendee spending and the reason associated with the cancellation.
Term
Candelabra
Definition
Ornamental branched holder for more than one candle.
Term
Canned
Definition
A slang term for a standard ”off the shelf” speech or presentation. Often, the term “ canned” is used in a negative context to refer to material that a speaker uses too often, without changes, in presentations.
Term
Canopy
Definition
1) Drapery, awning or other roof-like covering. 2) An overhead projecting cover.
Term
Cantilever
Definition
A horizontal beam or piece supported on one end and extending beyond its vertical support.
Term
Canvas
Definition
Material used for outdoor banners.
Term
Cap Nut
Definition
A piece of hardware with an internal screw thread that is used on the end of a bolt when a finished appearance is desired.
Term
Cap Strip
Definition
Piece of finished material used to cover end framing.
Term
Capacitor
Definition
Electronic circuit component part designed to store electricity.
Term
Capacity
Definition
Maximum number of people allowed in any given area.
Term
Capacity Control
Definition
Restriction on the number of seats available at a particular fare.
Term
Cappuccino
Definition
A hot beverage of 1/3 espresso, 1/3 steamed milk, 1/3 foamed milk.
Term
Captain
Definition
Person in charge of banquet service at food functions; supervisor of the servers.
Term
Caption
Definition
See CUTLINE.
Term
Carbon Neutral Travel
Definition
Carbon Neutral is the point at which enough trees are planted to offset completely emissions from a manufacturing process, distribution, product usage, building or individual.
Term
Cargo Insurance
Definition
Additional coverage protecting the owner of goods for loss or damage while goods are in a carrier's possession. Recommended for all international shipments.
Term
Carnet
Definition
(carnay) A customs document permitting the holder to carry or send merchandise temporarily into certain foreign countries (for display, demonstration or similar purposes) without paying duties or posting bonds.
Term
Carnival
Definition
Mobile enterprise principally devoted to offering amusement or entertainment to the public in, upon or by means of portable amusement rides or devices or temporary structures in any number or combination, whether with other structures or forms of public attraction.
Term
Carousel Tray
Definition
Circular holder used for projecting 35mm slides.
Term
Carpaccio
Definition
An appetizer of thin shavings of raw beef fillet, often drizzled with olive oil and lemon juice or served with a mayonnaise or mustard sauce and often topped with capers and/or onions. Sometimes tuna, or other meat, is used in place of the beef.
Term
Carpenter
Definition
Skilled person used for fabrication and installation of displays; labor to perform display uncrating, installation, dismantling, recrating. (Note: this type of labor is performed by individuals with a variety of job titles throughout the world).
Term
Carpet Knife
Definition
Knife used for cutting carpet.
Term
Carpet Tape
Definition
Double-faced tape used to adhere edge of carpet to floor or to repair carpet tears. See DUCT TAPE.
Term
Carriage Bolt
Definition
A bolt with a square shank next to the head to allow tightening in wood without tools.
Term
Carrier
Definition
1) Exclusive use of all or some space on an airplane, bus, ship, or other vehicle for a special period of time and for a specific itinerary. 2) Transportation contractor moving passengers or freight (van line, common carrier, rail car, airplane).
Term
Cartage
Definition
1) Fee charged for transporting freight between destinations. 2) Short distance hauling of exhibit properties.
Term
Cartage Agent
Definition
Ground service operator who provides pickup and delivery in areas not served directly by air carrier.
Term
Cartons
Definition
Small shipping containers made of cardboard.
Term
Case Study
Definition
An intensive analysis of an individual unit or situation.
Term
Cases
Definition
Shipping containers usually made of plastic or fiberglass.
Term
Cash Accounting
Definition
A system in which revenue and expenses are counted as they are actually received.
Term
Cash Against Documents
Definition
CAD. Payment for goods in which a commission house or other intermediary transfers title documents to the buyer upon payment in cash.
Term
Cash Bar
Definition
Private room bar set up where guests pay for drinks individually.
Term
Cash Based Accounting
Definition
An accounting method that enters income and expenses into the books at the time when payment is received or expenses incurred.
Term
Cash Flow
Definition
The transfer of monies into and out of an enterprise.
Term
Cash Flow Chart
Definition
Estimate total of revenue and expenditure; divided into subject categories projecting cash needed to meet expenses over a specific time frame. See BUDGET CHART. See Also PHASED BUDGET.
Term
Cash in Advance
Definition
CIA. Payment for goods in which the price is paid in full before shipment is made. This method is usually used only for small purchases, for poor credit risks or when the goods are built to order.
Term
Cash Registration
Definition
Full payment for anticipated room and tax charges at registration; credit for incidentals not extended.
Term
Cash Reservation
Definition
Payment with reservation for full or part of stay.
Term
Cash with Order
Definition
CWO. Payment for goods in which the buyer pays when ordering and in which the transaction is binding on both parties.
Term
Cassette
Definition
Self-enclosed two-reel tape module — video or audio.
Term
Casual Attire
Definition
Sports shirt (possibly with jacket) for men; resort wear for women.
Term
Casualty
Definition
Rooms that were reserved by attendees but not used; often refers to “no shows” or last minute cancellations.
Term
Casualty Insurance
Definition
A type of insurance that is primarily concerned with the legal liability for losses caused by injury to persons or damage to the property of others.
Term
Category Cable
Definition
(Unshielded Twisted Pair Cable or UTP) Usually referred to as Cat 1, 2, 3, 4 or 5 cable. Cat 5 transmits data the fastest. Fast Ethernet requires enhanced Cat 5 cable or Cat 5 to operate at its full potential. See BACKBONE.
Term
Caterer
Definition
1) A food service vendor, often used to describe a vendor who specializes in banquets and theme parties. 2) An exclusive food & beverage contractor within a facility.
Term
Catering
Definition
The provision of food and beverages.
Term
Catering Sales Manager
Definition
Staff person responsible for selling and servicing group and local food and beverage functions.
Term
Catwalk
Definition
Walkway above auditorium used for hanging lights and sound equipment.
Term
Caviar
Definition
Sturgeon roe (eggs); lightly salted. The lighter the color, the better quality and the more expensive.
Term
CBT
Definition
Computer-Based Training.
Term
CC
Definition
Current Cost.
Term
CDME
Definition
Certified Destination Marketing Executive. A certification of the International Association of Convention and Visitor Bureaus. www.iacvb.org
Term
CD-ROM
Definition
Compact Disk-Read Only Memory. A disk that can hold many times the data of a traditional floppy disk.
Term
CDX
Definition
Blemish-free wood surface.
Term
CEC
Definition
Continuing Education Credit. Requirement of many professional groups by which members must certify participation in formal educational programs designed to maintain their level of ability beyond their original certification date. See CONTINUING EDUCATION UNIT (CEU).
Term
Ceiling Decor
Definition
Suspended decorations to enhance appearance of hall, or create a more intimate environment by 'lowering' the ceiling.
Term
Ceiling Height
Definition
Maximum height of ceiling of an exhibition hall or event room. Dimensions quoted by halls and hotels often do not take into account any light fixtures hanging from the ceiling.
Term
CEIR
Definition
Center for Exhibition Industry Research. A member of the Convention Industry Council.
Term
Celastic
Definition
Material formed to shape by using treated fabrics, resins, and adhesives.
Term
Celebrity Speaker
Definition
A speaker who is booked for his/her name value.
Term
Celotex
Definition
Material composed of compressed paper and adhesives.
Term
Celsius
Definition
A temperature scale (Also Called CENTIGRADE) where 0° is freezing and 100° is the boiling point. To convert Celsius temperatures to Fahrenheit, multiply the Celsius figure by 9, divide by 5, and add 32.
Term
Centerpiece
Definition
Decoration for the center of a banquet table.
Term
Centigrade
Definition
See CELSIUS.
Term
Central Console
Definition
The desk from which technicians operate microphones and audiovisual equipment.
Term
Century Weight
Definition
CWT. A measurement for exhibit freight, usually 100 pounds.
Term
Certificate in Meeting Management
Definition
CMM. Certification program offered by Meeting Professionals International; global certification in meeting management that focuses on strategic thinking and actions for senior level meeting professionals.
Term
Certificate of Inspection
Definition
A document certifying that merchandise (such as perishable goods) was in good condition immediately prior to its shipment.
Term
Certificate of Insurance
Definition
A document provided by an insurance company as proof that a policy has been issued and coverage is in effect.
Term
Certificate of Manufacture
Definition
A statement (often notarized) in which a producer of goods certifies that the manufacturing has been completed and the goods are now at the disposal of the buyer.
Term
Certificate of Origin
Definition
A document, required by certain countries for tariff purposes, certifying as to the country of origin of specified goods.
Term
Certification
Definition
Program and process by which a participant completes proscribed training and passes an assessment.
Term
Certified Association Executive
Definition
CAE. Certification program offered by the American Society of Association Executives. Certification designed to elevate professional standards, enhance individual performance and designate those who demonstrate knowledge essential to the practice of association management.
Term
Certified Destination Marketing Executive
Definition
CDME. A certification of the International Association of Convention and Visitor Bureaus. www.iacvb.org
Term
Certified Exhibition Manager
Definition
CEM. An exhibition management professional, as officially designated by the International Association of Exhibition Management.
Term
Certified Hospitality Marketing Executive
Definition
CHME. A certification program offered by the Hospitality Sales & Marketing Association International. www.hsmai.org
Term
Certified Hospitality Sales Professional
Definition
CHSP. A certification program offered by the American Hotel & Lodging Educational Institute.
Term
Certified Hotel Administrator
Definition
CHA. A certification program offered by the American Hotel & Lodging Educational Institute.
Term
Certified Incentive Travel Executive
Definition
CITE. A designation offered by the Society of Incentive & Travel Executives (SITE).
Term
Certified Manager of Exhibits
Definition
CME. An exhibit industry professional, as officially designated by the Trade Show Exhibitors Association.
Term
Certified Meeting Professional
Definition
CMP. Certification program offered by the Convention Industry Council. This designation certifies competency in 27 areas of meeting management through application and examination.
Term
Certified Speaking Professional
Definition
CSP. Accredited designation offered by the National Speakers Association. This designation is earned for extensive, documented speaking experience and client satisfaction.
Term
Certified Special Events Professional
Definition
CSEP. Accredited designation offered by the International Special Event Society. This designation is earned for professional achievement in event management.
Term
Certified Weight
Definition
An official weight issued from a Certified Weight Master. This individual certifies a shipment's weight as the only acceptable weight for transportation and drayage at a tradeshow. Weights can be determined by weighing the vehicle heavy (full) and light (empty), or by weighing each piece.
Term
CESSE
Definition
Council of Engineering and Scientific Society Executives. A member of the Convention Industry Council.
Term
CEU
Definition
See CONTINUING EDUCATION UNIT.
Term
CHA
Definition
Certified Hotel Administrator. A certification program offered by the American Hotel & Lodging Educational Institute.
Term
Chafing Dish
Definition
Used to warm or cook food, it consists of a container (usually metal) with a heat source directly beneath it, which can come from a candle, electricity or solid fuel (e.g. Sterno). There's often a larger dish that is used as a water basin (like the bottom of a double boiler) into which the dish containing the food is placed to prevent food from burning.
Term
Chai
Definition
Spiced tea with cream and sweetener.
Term
Chain Drive
Definition
Power transmission via chain for the movement of an object.
Term
Chain Hoist Motor
Definition
Motor that pulls a chain through itself in order to lift a load.
Term
Chain Lock
Definition
Protective or security device which connects by a chain a closed and ajar door to doorjamb. Also Called SECURITY LOCK.
Term
Chair
Definition
A person selected to preside over a committee, a conference session or entire an conference.
Term
Chalkboard
Definition
See BLACKBOARD. See Also MARKER BOARD.
Term
Chamfer
Definition
Technique of reducing sharp corner of lumber by sanding or machining edge.
Term
Change Order
Definition
Facility form to advise departments of changes in reservations or functions.
Term
Channel
Definition
1) Individual signal path through a system which has more than one such path. A special line reserved to a specific usage (e.g. speech on walkie talkies, etc.). 2) Generally, any material milled or extruded in a continuous U-shape.
Term
Character Generator
Definition
Electronic device that allows words or characters to be displayed on a television image.
Term
Charger
Definition
Another name for a larger plate, used as a base plate or platter.
Term
Charrette
Definition
The binding together of designers, planners, and business professionals to discuss development concepts and plans. Freely sharing ideas in a relaxed, yet intense atmosphere — a brainstorming session is at the heart of a successful Charrette. It is a planning process, ideal for entertainment and recreational projects.
Term
Chart of Accounts
Definition
A detailed list of the individual line items that make up the revenue and expense categories in a budget. A numbering system used to identify every line item in a budget, so income and expenses are posted to the correct accounts.
Term
Charter
Definition
1) Exclusive use of all or some space on an airplane, bus, ship, or other vehicle for a special period of time and for a specific itinerary. 2) To create a new association, organization or chapter of an association or organization.
Term
Charter Operations
Definition
1) In terms of motor carrier certificates, the transportation of groups organized by someone other than the carrier, and which are sold the exclusive use of the vehicle. 2) An operator authorized to arrange transportation in charter operations.
Term
Charter Party
Definition
A written contract, usually on a special form, between the owner of a vessel and a charterer who rents use of the vessel or a part of its freight space. The contract generally includes the freight rates and the ports involved in the transportation.
Term
Charts
Definition
Diagrams, music books, sheets, or scores.
Term
Chaser
Definition
Mild drink taken after hard liquor.
Term
Chaser Flasher/Lights
Definition
Electronic device to accomplish rapid sequential lighting.
Term
Chat
Definition
A real time synchronous electronic discussion forum where participants can communicate with instructors, mentors and peers to simulate the classroom environment.
Term
Chateaubriand
Definition
Thick tenderloin steak, cut from the center or 'barrel' of the loin.
Term
Chaud
Definition
(show) Hot.
Term
Chaud Froid
Definition
(show fwah) Hot/cold jellied sauce used to decorate buffet show pieces, such as hams or turkeys.
Term
Cheat
Definition
Varying the positions of actors to achieve a better TV picture.
Term
Check-In
Definition
Procedure for hotel guest arrival and registration.
Term
Check-In Time
Definition
Time at which hotel guests may check in and occupy sleeping rooms.
Term
Check-Out
Definition
Procedure for hotel guest departure of their sleeping room including account settlement.
Term
Check-Out Time
Definition
Time set by facility when hotel guests are required to vacate sleeping rooms.
Term
Chef’s Choice
Definition
Selection of food items to best complement the entrée. The selection is being left up to the chef.
Term
Chef’s Table
Definition
The opportunity to sample a menu in advance of the event, usually in the company of the chef. Also refers to a food event held in the kitchen where the attendees interact with the chef and kitchen staff.
Term
Chemise
Definition
With skins, as in boiled potatoes in their skins.
Term
Cherries Jubilee
Definition
Flaming dessert served over vanilla ice cream.
Term
Cherry Picker
Definition
Equipment capable of lifting a person or persons to a given height. See HIGH JACKER. See Also MAN LIFT, JLG, SCISSOR LIFT, GENIE LIFT, HI LOW, FORKLIFT.
Term
Chevron
Definition
Type of cloth used for backdrops.
Term
Chevron Set-Up
Definition
Seating arrangement in which chairs are arranged in rows slanted in a V shape and separated by a center aisle. They face the head table or speaker. See HERRINGBONE SET-UP. See Also V-SHAPE SET-UP.
Term
Chief Executive Officer
Definition
CEO. The principal officer responsible for overall administration of an organization.
Term
Chief Financial Officer
Definition
CFO. Executive responsible for financial affairs of an organization.
Term
Chief Operating Officer
Definition
COO. Executive responsible for day-to-day operations of an organization.
Term
Chiffonade
Definition
Foods served with shredded vegetables, such as lettuce salads with shredded carrots and/or red cabbage.
Term
Chinoise
Definition
French word for Chinese.
Term
Chipping
Definition
Distortion of audio signals caused by input signal peaks or voltage amplitudes which cause a circuit to attempt to exceed its own maximum voltage capabilities.
Term
CHME
Definition
Certified Hospitality Marketing Executive. A certification program offered by the Hospitality Sales & Marketing Association International. www.hsmai.org
Term
Chop Suey
Definition
Chinese stew, with meat or fish, plus bamboo sprouts, onions, rice and water chestnuts.
Term
Chow Mein
Definition
Chinese dish of bean sprouts, celery, mushrooms, and a meat or fish served over crispy or pan-fried soft noodles.
Term
CIC
Definition
Convention Industry Council (formerly the Convention Liaison Council). A federation of national and international organizations representing individuals, firms or properties involved in the meetings, conventions, exhibitions and travel and tourism industries.
Term
CIF
Definition
Cost, Insurance, Freight. A pricing term indicating that these costs are included in the quoted price.
Term
CIF&C
Definition
Cost, Insurance, Freight, and Commission. A pricing term indicating that these costs are included in the quoted price.
Term
CIF&E
Definition
Cost, Insurance, Freight, and Exchange. A pricing term indicating that these costs are included in the quoted price.
Term
Cioppino
Definition
An Italian fish stew made from tomatoes, white wine, and clams, shrimp, crab, calamari, swordfish, fresh basil and garnished with a garlic crouton.
Term
Circle Trip
Definition
A journey with stopovers that returns to the point of departure without retracting its route.
Term
Circline
Definition
Circular fluorescent fixture.
Term
CITE
Definition
Certified Incentive Travel Executive. A designation offered by the Society of Incentive & Travel Executives (SITE).
Term
City Central
Definition
Association of American Federation of Labor - Congress of Industrial Organizations (AFL-CIO) local unions in a city or metropolitan area.
Term
City Guide
Definition
A freelance guide who comes aboard a motorcoach to give an informed overview of the city or attraction to be toured.
Term
City Tour
Definition
A sightseeing trip through a city, usually lasting a half-day or full day, during which a guide points out that city’s highlights. See TOUR.
Term
Citywide Event
Definition
An event that requires the use of a convention center or event complex, as well as multiple hotels in the host city.
Term
Clamp-On Fixture
Definition
Electrical fixture with C-clamp device for attaching to display.
Term
Clamp-On Lights
Definition
A light fixture that has a clamping device that allows it to attach to a wall or pole. They are 150 watts to 250 watts.
Term
Classification
Definition
Commodity tariff used to classify shipments. Shipments are evaluated by their density, sensitivity, packaging and other criteria. Rates are assessed on a shipment after a commodity classification is established.
Term
Classroom Set-Up
Definition
Seating arrangement in which rows of tables with chairs face the front of a room and each person has a space for writing. Also Called SCHOOLROOM SET-UP.
Term
Classroom Table
Definition
Rectangular table, often narrower than regular tables and 30-inches high. Can be 6' or 8' long and 18- or 24-inches wide.
Term
Clause
Definition
A detailed section of a contract pertaining to a specific issue.
Term
Clean Bill of Lading
Definition
A receipt for goods issued by a carrier with an indication that the goods were received in apparent good order and condition, without damages or other irregularities. See FOUL BILL OF LADING.
Term
Clean Draft
Definition
A draft to which no documents have been attached.
Term
Clear Date/Time
Definition
Generally the last point in time at which an exhibitor-appointed carrier must be in line or at the dock in order to be loaded after the close of the show.
Term
Clearance
Definition
Clear space between the passing object and sides or roof of a passageway.
Term
Cleats
Definition
Wood strips on sides of shipping container for sliding and handling purposes. Also wood strips on a structure for attaching another fixture or structure.
Term
Climate Neutral
Definition
Climate Neutral products or services reduce and offset the greenhouse gases generated at each stage of their life-cycle on a cradle-to-cradle basis: the sourcing of their materials, their manufacturing or production, their distribution, use, and ultimate end-of-life disposition.
Term
Clinic
Definition
Workshop-type educational experience where participants learn by doing.
Term
Clogged Head
Definition
Buildup of oxide on the video recorder head causing noise, breakup, or loss of picture.
Term
Closed
Definition
See FULL HOUSE.
Term
Closed Circuit Video
Definition
A video distribution system which limits reception of an image to those receivers which are directly connected to the origination point by coaxial cable or microwave link.
Term
Closed-End
Definition
(Incentive travel) Number of winners are limited by a predetermined amount.
Term
Closing Ceremony
Definition
Final activities at an event which occur during the closing/last session.
Term
Closing Session
Definition
The final session of an event in which the subjects which have been discussed are summarized and possible conclusions reached and announced.
Term
Cluster
Definition
1) Enclosed lights used to illuminate the top of film and stage sets. 2) Group of speakers mounted in auditoriums, arenas, and theaters.
Term
CMAA
Definition
Club Managers Association of America.
Term
CMP
Definition
1) Certified Meeting Professional. 2) Complete Meeting Package at conference centers; includes lodging, all food and beverage, support services, including audio visual equipment, room rental, etc.
Term
Coach
Definition
1) Individual who helps develop presentation skills. 2) Class of airline service.
Term
Coach Fare
Definition
Economy airline fare.
Term
Coat Rack
Definition
Frame to hold wearing apparel, usually on hangers. See GARMENT RACK. See Also Costumer.
Term
Coated Stock
Definition
Paper manufactured with coatings of clay or other materials to give the base paper a smooth, often glossy, surface.
Term
Coaxial Cable
Definition
Cable used to transmit audio and television signals.
Term
Cobra Head Extension Cord
Definition
A two-wire extension cord that has the capability of having two of more items plugged into the end. These cords are not allowed in some convention facilities (e.g. Las Vegas) due to the possible overload and tripping of breakers. They are also considered a fire hazard.
Term
Cocktail Attire
Definition
Men should wear nothing less formal than a blazer and slacks; for women, dressy pantsuits or short, dressier dresses.
Term
Cocktail Table
Definition
Small round table, 15- 30 inches in diameter (38-76 centimeters) used for cocktail type parties. Also Called CABARET TABLE. See Also TUXEDO TABLE.
Term
COD
Definition
Cash on Delivery, Collection on Delivery.
Term
CODEC
Definition
Compression/Decompression or Coder/Decoder. Videoconferencing standard, included in hardware and/or software, used to compress or code video, audio, and data signals for transmission and decompress or decode the signal at the other end of the transmission.
Term
Coeur
Definition
(coor) Heart (e.g. 'hearts of lettuce' ).
Term
Coffee Break
Definition
See BREAK. See Also ENERGY BREAK, REFRESHMENT BREAK.
Term
Cold Call
Definition
Sales call made without an appointment.
Term
Collaborative Tools
Definition
Email, bulletin boards, live chat, instant messaging and other technologies that allow participants to communicate electronically with other participants.
Term
Collateral
Definition
Assets that can be pledged to guarantee a loan. The promotional material used by the salespeople to support or corroborate the features and benefits of the item being sold.
Term
Collection and Consolidation Service
Definition
Service performed for a shipper in which a number of LTL shipments are picked up or received and forwarded as one truckload shipment.
Term
Collective Agreement
Definition
Written agreement between an employer and a union specifying the terms and conditions of employment for workers, the status of the union, and the procedure for settling disputes arising during the contract term. See UNION CONTRACT.
Term
Collective Bargaining
Definition
The process of negotiation between an employer or employers and an employee organization, union or unions to reach agreement on the terms and conditions of employment for a specified period.
Term
Colloquium
Definition
An informal meeting for the purpose of discussion; usually of an academic or research nature and in order to ascertain areas of mutual interest through exchange of ideas. Conducted as and when convenient, but with little regularity.
Term
Co-Location
Definition
To hold two related events at the same time and in the same place.
Term
Color Key Proof
Definition
Proof copy for approval of color positioning.
Term
Color Separation
Definition
See FOUR-COLOR SEPARATION.
Term
Column
Definition
A pillar in a facility which supports the roof or other structures. Usually refers to pillars in function space and exhibition halls and is typically denoted on floor plan as a solid square.
Term
Combo
Definition
Small group of musicians such as a small jazz or dance band.
Term
Commando Cloth
Definition
A woven fabric with a nap, similar to Duvetyne, but heavier, completely light blocking and with a coarser nap. A substitute for velour, most often used for masking drapes. See DUVETYNE.
Term
Commercial Invoice
Definition
An itemized statement furnished to a purchaser by a seller and usually specifying the price of goods or services and the terms of sale.
Term
Commission
Definition
A payment to a sales representative for meeting or exceeding a sales revenue goal. Or a payment made to an individual or organization for bringing business to another individual or organization.
Term
Commissionable Rate Commitment
Definition
A contract in which the room rate to be charged to attendees includes a commission to be paid to either the sponsoring group or a third party such as a travel agent or independent event planning or site selection organization.
Term
Commitment
Definition
Agreement between buyer and seller to purchase/sell the particular product. See CONTRACT. See Also LETTER OF AGREEMENT.
Term
Committee
Definition
A group of people appointed for a specific purpose.
Term
Committee of Honor
Definition
Committee of individuals eminent in the related field whose names are lent to an event by way of endorsement.
Term
Common Carrier
Definition
Transportation company which handles crated materials; an agency or business that is available to the public for transportation of persons, goods, or messages; usually referring to freight transportation on regularly scheduled trucks or airplanes.
Term
Communication Center
Definition
Area in a venue for telephone, fax, Internet, telex or teleconferencing facilities.
Term
Commuter Airline
Definition
Airline connecting small communities with large airports.
Term
Compensation
Definition
1) Payment for a thing of value tendered or a service rendered, usually refers to base salary plus benefits, bonus and/or commission. 2) Something, usually in the form of a monetary payment, that makes up for a loss.
Term
Complete Meeting Package
Definition
An all-inclusive plan offered by conference centers; includes lodging, all meals and support services.
Term
Complimentary
Definition
Comp. Service, space or item provided at no charge.
Term
Complimentary Ratio
Definition
The number of rooms provided at no cost based on the number of occupied rooms.
Term
Complimentary Registration
Definition
Waiver of registration fees.
Term
Complimentary Room
Definition
A sleeping room or function room provided to an individual or organization at no cost. See COMPLIMENTARY RATIO.
Term
Comprehensive Layout
Definition
Artist’s precise rendering of proposed piece showing paper and color selection, size and placement of type, illustrations and photographs.
Term
Computer Card
Definition
See REGISTRATION CARD KEY.
Term
Computer Data Projection
Definition
The projection of a computer signal from a personal computer, laptop or other computer device onto a screen from a LCD or equivalent projector for viewing by audience.
Term
Computer-Based Training
Definition
CBT. Any instructional event that can be accessed by a stand alone computer - usually CD-ROM based.
Term
Computerized Registration
Definition
Automated registration records.
Term
Con Carne
Definition
With meat, (e.g. 'chili con carne').
Term
Concert Rider
Definition
See RIDER.
Term
Concessions
Definition
1) Merchandise or refreshments sold on site, to individuals, in conjunction with an event. 2) Contractual agreement where one party provides something of value to the other party in exchange for something else, pending certain conditions.
Term
Concierge
Definition
1) Facility staff which provides special services such as tickets to local events, transportation, and tour arrangements. 2) Designated area in facility providing special amenities and services to guests.
Term
Conclave
Definition
Gathering of a group with shared or special interests.
Term
Concurrent Sessions
Definition
Multiple sessions scheduled at the same time. Programs on different themes or subjects offered simultaneously.
Term
Condensed Type
Definition
Narrow or slender type permitting greater number of characters per line.
Term
Conference
Definition
1) Participatory meeting designed for discussion, fact-finding, problem solving and consultation. 2) An event used by any organization to meet and exchange views, convey a message, open a debate or give publicity to some area of opinion on a specific issue. No tradition, continuity or periodicity is required to convene a conference. Although not generally limited in time, conferences are usually of short duration with specific objectives. Conferences are generally on a smaller scale than congresses. See CONGRESS. See Also CONVENTION.
Term
Conference Call
Definition
Telephone or video connection between three or more persons.
Term
Conference Center
Definition
A facility that provides a dedicated environment for events, especially small events. May be certified by the International Association of Conference Centers.
Term
Conference Handbook
Definition
A manual which provides information about a conference. Contents would include descriptions of programs, information on participants, agendas, schedules of events, speaker notes, and logistical information.
Term
Conference Officer/Organizer
Definition
Title generally conferred upon the chief administrator of the entire event.
Term
Conference Pack/Kit
Definition
Generally a comprehensive collection of conference documentation and/or event materials within a bag, binder, envelope or folder. Also called information kit. See REGISTRATION KIT. Also CALLED REGISTRATION PACKET.
Term
Conference Papers
Definition
Abstracts of lectures to be presented during a conference compiled in the book of abstracts. See ABSTRACT. See Also CALL FOR PAPERS.
Term
Conference Reminder
Definition
An email, bulk fax, or bulk mail broadcast that provides attendees and prospects with the latest news and information about an upcoming event. Such reminders are usually distributed on an opt-in basis. See EMAIL ALERT.
Term
Conference Report
Definition
An official summary of conference events.
Term
Conference Service Coordinator
Definition
Primary contact person assigned to an event in a convention center.
Term
Conference Set-Up
Definition
Seating arrangement in which rectangular or oval tables are set up with chairs placed around all sides. It is often confused with Hollow Square Set-up. The preferred industry term is BOARDROOM SET-UP.
Term
Configuration
Definition
1) Arrangement of seats within an aircraft. See PITCH. 2) The layout of tables, chairs and other equipment in a function room. See FLOOR PLAN. 3) Sleeping berth in a day/night compartment on a European train.
Term
Confirmation
Definition
Oral or written agreement by a facility to accept a request for accommodation; to be binding the agreement must state the intent of the parties, the particular date, the rate, type of accommodations, and the number to be accommodated; oral agreement may require a credit card number. See CONFIRMED RESERVATION.
Term
Confirmation Letter
Definition
Letter to speakers, acknowledging that a commitment has been made between the speaker and the organization, outlining information about the event.
Term
Confirmation Number
Definition
Proof of Registration, i.e., a reservation number that will be accepted by the hotel holding the room.
Term
Confirmed Letter of Credit
Definition
A letter of credit, issued by a foreign bank, whose validity has been confirmed by an American bank. An exporter whose payment terms are a confirmed letter of credit is assured of payment even if the foreign buyer or the foreign bank defaults. See LETTER OF CREDIT.
Term
Confirmed Reservation
Definition
Oral or written agreement by a facility to accept a request for an accommodation; to be binding the agreement must state the intent of the parties, the particular date, the rate, type of accommodations, and the number to be accommodated; oral agreement may require guest credit card number. See CONFIRMATION.
Term
Conflict of Interest Statement
Definition
Written document requiring individuals to disclose any conflicts of interest that may be created by their involvement with an organization.
Term
Confrontation
Definition
Efforts of a dissident group to obstruct the conduct of an event.
Term
Congress
Definition
1) The regular coming together of large groups of individuals, generally to discuss a particular subject. A congress will often last several days and have several simultaneous sessions. The length of time between congresses is usually established in advance of the implementation stage, and can be either pluri-annual or annual. Most international or world congresses are of the former type while national congresses are more frequently held annually. 2) Meeting of an association of delegates or representatives from constituent organizations. 3) European term for convention. See CONFERENCE. See Also CONVENTION.
Term
Congress Auxiliaries
Definition
Those persons who work in the congress’ auxiliary services and have been identified by the organizer and the contracted firm (if any) whose names are clearly stated in a previously prepared register.
Term
Congress Card
Definition
Admission card confirming a booking and registration to an event. See ADMISSION CARD.
Term
Congress Travel Agent
Definition
Travel agent specializing in handling incoming or outgoing event participants and additional travel arrangements including pre- and post-tours.
Term
Connecting Rooms
Definition
Two or more guestrooms with private connecting doors permitting access between rooms without having to go into the corridor.
Term
Consecutive Interpretation
Definition
Oral translation of several phrases or entire speeches from one language to another. Speaker pauses between phrases to allow for interpretation. See INTERPRETATION, INTERPRETATION IN RELAY, SIMULTANEOUS INTERPRETATION, TRANSLATION, WHISPERED INTERPRETATION, WIRELESS INFRARED INTERPRETING SYSTEM.
Term
Consideration
Definition
The inducement to a contract. The cause, motive, price, or impelling influence which induces a contracting party to enter a contract.
Term
Consignee
Definition
Recipient. The person, people, or organization to whom something is delivered or addressed. Compare with CONSIGNOR.
Term
Consignment
Definition
Delivery of merchandise from a seller (the consignor) to an agent (the consignee) under agreement that the agent sell the merchandise for the account of the seller. The consignor retains title to the goods until the consignee has sold them. The consignee sells the goods for commission and remits the net proceeds to the consignor.
Term
Consignor
Definition
A person who sends freight. Compare with CONSIGNEE.
Term
Consolidate
Definition
1) Shipping freight to a central depot where several loads bound for the same destination are put together before being shipped to that destination. 2) Merging events, jobs, tasks, etc.
Term
Consortium
Definition
A loosely knit group of independently owned and managed companies, e.g. destination management companies (DMCs), tour operators, hotels, etc., with a joint marketing and distribution process.
Term
Construction Drawing
Definition
A drawing that gives detailed diagrams and instructions for building an exhibit.
Term
Consular Declaration
Definition
A formal statement, made to the consul of a country, describing goods to be shipped.
Term
Consular Invoice
Definition
A document, required by some countries, describing a shipment of goods and showing information such as the consignor, consignee, and value of the shipment. Certified by a consular official of the foreign country, it is used by that country’s customs officials to verify the value, quantity, and nature of the shipment.
Term
Consultant
Definition
Individual who provides counsel and assistance to a client on specific assignments. For very large projects, a consulting firm may be retained rather than a individual.
Term
Consumer Show
Definition
Exhibition that is open to the public, usually requiring an entrance fee. See EXHIBITION. See Also GATE SHOW, PUBLIC SHOW. Compare With TRADE SHOW.
Term
Consummé
Definition
(con sue may) Clear soup, served hot or chilled.
Term
Contact Cement
Definition
Bonding agent usually used for cementing plastic laminates to wood.
Term
Contact Management System
Definition
A software program that matches contacts with prospects.
Term
Container Detention
Definition
A charge that is assessed when the container is removed from the carrier’s control but is not returned within the allowable free time. See PIER DEMURRAGE.
Term
Content
Definition
The educational component of an event. See CONFERENCE.
Term
Continental Breakfast
Definition
Light morning meal consisting of pastries, juices, and hot beverages. Usually served buffet style.
Term
Continental Buffet
Definition
Buffet consisting of pastries, juices, and hot beverages.
Term
Continental Plan
Definition
A room rate that includes a continental breakfast. See Also AMERICAN PLAN, BERMUDA PLAN, DEMI-PENSION, EUROPEAN PLAN, MODIFIED AMERICAN PLAN.
Term
Continental U.S.
Definition
The contiguous 48 states, not including Alaska, Hawaii or any US Territories.
Term
Contingency Plan
Definition
An alternative plan that may replace the original plan when circumstances change.
Term
Continuing Education
Definition
Structured educational and training experiences for personal or professional development.
Term
Continuing Education Unit
Definition
CEU. Requirement of many professional groups by which members must certify participation in formal educational programs designed to maintain their level of ability beyond their original certification date. CEUs are non-academic credit. One CEU is awarded for each 10 contact hours in an accredited program.
Term
Continuity
Definition
Smooth flow of action and narration from scene to scene.
Term
Contract
Definition
An agreement between two or more parties that creates in each party a duty to do or not do something and a right to performance of the other's duty or a remedy for the breach of the other's duty. See COMMITMENT. See Also LETTER OF AGREEMENT.
Term
Contract Carrier
Definition
Trucking company that enters into a specific contract with a shipper to transport goods for an agreed-upon price. Contained within the contract are all the terms and conditions, liability, transit times, etc. The contract carrier is required to secure authorization from the DOT for such operations.
Term
Contracting
Definition
A system in which all or part of the product or the work to be done is sublet to contractors.
Term
Contractor
Definition
An individual or organization providing services to a trade show and/or its exhibitors. May be Official (appointed by show management) or Independent (appointed by exhibitor). Typically refers to either a general service contractor or specialty contractor. See DECORATOR. See Also A/V CONTRACTOR, DRAYAGE CONTRACTOR, EXCLUSIVE CONTRACTOR, EXHIBITION SERVICE CONTRACTOR, GENERAL SERVICE CONTRACTOR (GSC), IN-HOUSE CONTRACTOR.
Term
Contractor Logistics Services
Definition
This is the transportation service division of the general show contractor. They handle/arrange for all modes of transportation (air, motor and van line), but the services are still executed by the traditional motor, van line and air carriers.
Term
Contrast
Definition
Difference of intensity of color between light and dark areas of a picture, fabric, etc.
Term
Contributed Paper
Definition
Written transcript provided after acceptance of the submitted abstract and usually the basis for a speech or demonstration.
Term
Contributor
Definition
One who presents a paper, either verbally or in a visual form (e.g. a poster).
Term
Control Track
Definition
Section of video tape which controls the speed of the tape.
Term
Controlled Economy Countries
Definition
Countries whose governments strictly regulate the national economy.
Term
Controversy Panel
Definition
To stimulate interest and debate, arrange for two or three views of a controversial issue to be presented.
Term
Convener
Definition
Member of committee in charge of convening participants.
Term
Convention
Definition
An event where the primary activity of the attendees is to attend educational sessions, participate in meetings/discussions, socialize, or attend other organized events. There is a secondary exhibit component. Compare With MEETING, EXHIBITION, TRADE SHOW, CONSUMER SHOW.
Term
Convention and Visitors Bureau
Definition
CVB. Convention and visitor bureaus are not-for-profit organizations charged with representing a specific destination and helping the long-term development of communities through a travel and tourism strategy. Convention and visitor bureaus are usually membership organizations bringing together businesses that rely on tourism and events for revenue. For visitors, CVBs are like a key to the city. As an unbiased resource, CVBs can serve as a broker or an official point of contact for convention and event planners, tour operators and visitors. They assist planners with event preparation and encourage business travelers and visitors alike to visit local historic, cultural and recreational sites.
Term
Convention Center
Definition
Facility that combines an exhibition space with a substantial number of smaller event spaces. The purpose of these buildings is to host trade shows, public shows, conventions, large food functions and other functions related to the convention industry. They may be purpose built or converted and municipally or privately owned. See EXHIBITION CENTER. See Also FACILITY, HALL.
Term
Convention Rate
Definition
Rates assigned for a particular group. This is usually a discounted rate.
Term
Convention Services Manager
Definition
CSM. Professional at a hotel, convention center or convention bureau who is responsible for event operations management on all levels.
Term
Convertibility
Definition
A currency is usually described as convertible if the holder can exchange it freely for another currency.
Term
Cookie
Definition
A file sent to a Web browser by a Web server that is used to record one's activities.
Term
Coordinating Committee
Definition
Committee in charge of coordinating the organization of the event.
Term
Coordination Fee
Definition
A charge for professional services.
Term
Co-President
Definition
One of two or more persons appointed as president on an equal footing with the official president.
Term
Co-Promotion
Definition
Joint participation in the costs and profits from an event.
Term
Copy
Definition
1) All original material being prepared for reproduction. 2) Reproduction of original material.
Term
Copyfitting
Definition
Determining space required and type size for copy to fit allotted space.
Term
Copyright
Definition
Federal laws that allow for the ownership of intellectual property (writings, art, music). Copy-written material cannot be used without the owner’s permission or the payment of royalty fees.
Term
Coquilles St. Jacques
Definition
(co keel san jock) Scallops prepared in butter; served in a scalloped, shell-shaped ramekin.
Term
Cordial
Definition
A liqueur usually served after dinner, e.g. Amaretto, Chambourd, Frangelica, etc., or a shell-shaped ramekin. See LIQUEUR.
Term
Corkage
Definition
The charge placed on beer, liquor, and wine brought into the facility but purchased elsewhere. The charge sometimes includes glassware, ice, and mixers.
Term
Corner Booth/Stand
Definition
An exhibit space with exposure on at least two aisles. Some organizations charge premiums for corner booths/stands.
Term
Cornucopia
Definition
1) Pastry roll shaped like a horn, filled with whipped cream and nuts. 2) A large paper or plastic horn filled with fresh fruits spilling over onto the table. Also called a horn of plenty.
Term
Corporate Exhibit
Definition
An institutional exhibit telling the story of the company without intentionally marketing the product or service.
Term
Corporate Meeting
Definition
Gathering of employees or representatives of a commercial organization. Usually, attendance is required and travel, room and most meal expenses are paid for by the organization.
Term
Corporate Planner
Definition
Meeting planner who works for a corporation.
Term
Corporate Rate
Definition
Special rate for sleeping rooms or other goods and services that is made available to business travelers. These rates may vary by corporation, depending on the negotiated agreement.
Term
Corporate Show
Definition
An exhibition produced by a corporation where exhibits are limited to products and services of that corporation or its marketing partners; no competitors participate. See EXHIBITION. Compare With TRADE SHOW.
Term
Corporate Travel
Definition
The market segment comprised of groups or individuals that work for a given company and are traveling for business reasons at the company’s expense.
Term
COS
Definition
Cash on Shipment.
Term
Cost Center
Definition
An account (usually a number) to which expenses for a function or activity are charged.
Term
Cost Charge per Square Meter/Foot
Definition
Basic charge for a particular unit of measurement.
Term
Cost Control
Definition
Process of maintaining levels of expenditure within the budget.
Term
Cost of Goods
Definition
The direct costs involved in producing a product or service which usually includes labor and materials.
Term
Cost of Sales
Definition
The cost of goods plus the expenses involved in selling and delivering the product or service.
Term
Cost Plus
Definition
Basic charges for a service plus the markup or margin to ensure margin and profit for service provider.
Term
Costing
Definition
Process of itemizing and calculating all costs the tour operator will pay on a given tour. Usually the function of the operations manager.
Term
Costumer
Definition
1) Hat and coat rack. 2) A person or organization that makes, sells, or rents costumes.
Term
Couchette
Definition
Sleeping berth in a day/night compartment on a European train.
Term
Council
Definition
Group of members responsible for establishing and enforcing the rules and regulations.
Term
Count
Definition
1) Total number of individuals in attendance at a function or event for a given period. 2) Total number of exhibitors for a given period.
Term
Counter
Definition
A working cabinet for display, demonstration, or registration.
Term
Countermount
Definition
Technique for mounting material to rear of panel equal to weight and consistency to face mounted material. This prevents warping.
Term
Countersink
Definition
Technique of recessing heads of screws and nails below the surface.
Term
Countervailing Duty
Definition
An extra duty imposed by the U.S. Secretary of the Treasury to offset export grants, bounties, or subsidies paid to foreign suppliers in certain countries by the governments of those countries as an incentive to exports.
Term
Country of Origin
Definition
Denotes country of parental nationality.
Term
Coupon
Definition
Ticket which travelers exchange for prepaid services such as accommodations, meals and tours. SEE VOUCHER.
Term
Courier
Definition
European term for a travel professional who supervises arrival details and escorts tours.
Term
Cover
Definition
1) Table setting for one person. 2) Actual number of meals, or servings, served at a food function. 3) Dome placed over a plate, used to keep food warm/cold and measure the number of meals served at a food function.
Term
Cover Charge
Definition
A fee, usually a flat amount per person, charged to patrons to cover the cost of music and entertainment.
Term
Cover Plate
Definition
A protective, removable panel used with self-contained exhibits in transit.
Term
Cover Stock
Definition
Heavy-weight paper used for covers of brochures.
Term
Covered Area
Definition
Any area that covers an exhibit space and prevents the building fire sprinkler from discharging water unobstructed to the floor. This includes single story exhibits with ceilings, upper deck exhibits, roofs, overhead lighting installations and any material hanging or installed overhead that is not recognized as acceptable under fire sprinkler systems fire codes.
Term
Covers
Definition
Actual number of meals served at a catered meal function or in a restaurant. See AUDIENCE COUNT. See Also HEAD COUNT.
Term
CPAE
Definition
Council of Peers Award for Excellence; inductee into the CPAE Speaker Hall of Fame.
Term
CPCE
Definition
Certified Professional Catering Executive. A certification program offered by the National Association of Catering Executives (NACE).
Term
CR
Definition
Carrier's Risk.
Term
Craft Union
Definition
A labor organization, the membership in which is restricted to individuals possessing or working at a specific skill or trade (e.g. diemaking, carpentry, or plumbing).
Term
Crafting List
Definition
Names the content of what is enclosed inside a crate (e.g. exhibit pieces, carpet, etc.).
Term
Craftsperson
Definition
A skilled individual who provides actual services on the show floor. Usually a unionized worker.
Term
Crate
Definition
Wooden box for packing and shipping exhibits.
Term
Crated Exhibit
Definition
An exhibit that is transported from event to event in crates (small to huge wooden boxes). Crates make handling the exhibit easier, and minimize damage during material handling. In most cases, individual pieces are jigged in place within the crates.
Term
Crating List
Definition
Names the contents of what is enclosed inside a crate (e.g. exhibit pieces, carpet, etc.).
Term
Crawl
Definition
Text moving horizontally across the bottom of a video screen.
Term
Credentials Committee
Definition
Committee formed to verify that individuals have the necessary qualifications to attend a meeting or become a member of an association.
Term
Credit
Definition
1) An item entered on creditor side of an account (opposite of “debit”). 2) To add one sum to another.
Term
Credit Card Badge
Definition
A lead retrieval method using embossed plastic cards similar to credit cards.
Term
Credit Risk Insurance
Definition
Insurance designed to cover risks of nonpayment for delivered goods.
Term
Credits
Definition
Names of persons who either created or performed in a program.
Term
Crème Brûlée
Definition
Pudding of cornstarch, eggs, milk, sugar and whipped cream served in a ramekin.
Term
Crêpe
Definition
(crayp) Very thin pancake, used to roll up anything from meat to dessert.
Term
Crescent-Round Set-Up
Definition
Uses 60-, 66- or 72-inch (152-, 168- and 183-centimeter) diameter rounds with seating on two thirds to three quarters of the table and no seating with its back to the speaker. Used for banquet-to-meeting or meeting-to-banquet quick set. See BUZZ SET-UP. See Also HALF SET-UP.
Term
Crew
Definition
Stagehands, technicians, truck loaders, etc.; responsible for the technical set-up of an event.
Term
Croissant
Definition
(kwa sant) Crescent shaped French bread that is very tender, due to a lot of butter.
Term
Crop
Definition
To use less than the full frame area of a photograph or less than the full area of art work.
Term
Crop Mark
Definition
Indication on original art or photo defining area that is to be reproduced.
Term
Crosby
Definition
A clamp connector used with cables.
Term
Cross Aisle
Definition
An aisle at a right angle, or perpendicular, to a main aisle.
Term
Cross Bar
Definition
Rod used in draping or as a support brace.
Term
Cross Dissolve
Definition
Gradual changing of one picture or sound or color to another.
Term
Cross Face
Definition
Smooth change from one color or image to another.
Term
Cross Fade
Definition
Change from one scene to another in which visual images are blended together and one image fades out as another fades in. See DISSOLVE.
Term
Crosstalk
Definition
Undesired sound from radio devices infringing upon the sound system, typically heard as bleed-over between left and right stereo speakers, or as leakage of high-frequency sound between busses or circuits in audio mixers, microphone cable snakes and multiple circuit audio signal wiring.
Term
Cru
Definition
Raw, uncooked.
Term
Crudités
Definition
1) Pieces of raw vegetables served as hor d’oeuvres, often with dip. 2) Raw vegetable salad, usually julienne cut.
Term
Crumber
Definition
An implement used to clean the crumbs from in front of the guest between dinner and dessert.
Term
CSEP
Definition
Certified Special Event Professional; an earned designation from the International Special Events Society (ISES).
Term
CSM
Definition
Convention Services Manager. Professional at a hotel, convention center or convention bureau who is responsible for event operations management on all levels.
Term
CSP
Definition
Certified Speaking Professional; an earned designation from the National Speakers Association (NSA).
Term
CTC
Definition
Certified Travel Counselor.
Term
CTLO
Definition
Constructive Total Loss Only.
Term
CTP
Definition
Certified Travel Professional.
Term
CTSM
Definition
Certified Trade Show Marketer.
Term
Cube
Definition
Area occupied by an exhibit within a trailer, determined by multiplying the exhibit’s length, times width, times height.
Term
Cube Taps
Definition
Three way plugs for combining electrical cords. (Note: cube taps are illegal by fire code in some facilities.)
Term
Cubic Content
Definition
The use of exhibit properties in the airspace over the entire leased area above a height of eight feet or more.
Term
Cue
Definition
Visual or aural signal to elicit response or action.
Term
Cue Card
Definition
Off-stage card that displays script to performers on stage in order to prompt lines. See CAMERA CARD. See Also IDIOT CARD.
Term
Cue Channel
Definition
Portion of the audio signal-carrying channels in a system that is used to allow musicians to hear other performers or portion of the ensemble sound in order to match pitch or tempo.
Term
Cueing
Definition
1) Assigning cue numbers to various elements of a production. 2) Setting audio tape or video film at a specific point.
Term
Cultural Services
Definition
A service concerned with organizing activities which are mainly related to the artistic and intellectual side of civilization.
Term
Currant
Definition
Small piquant berry used for jellies, or dried and used like raisins.
Term
Current Assets
Definition
Assets that can be converted quickly to cash. e.g. marketable securities, notes, inventories, account receivables.
Term
Current Liabilities
Definition
All debts incurred in the normal day-to-day business and due within one calendar year.
Term
Curriculum Vita
Definition
A document similar to a resume and is often referred to as a “vita.” It highlights a speaker’s education and key jobs held. A speaker in the academic community usually uses a curriculum vita.
Term
Custom Exhibit
Definition
An exhibit which is unique to the specific requirements of the user.
Term
Custom Fabricated Exhibit
Definition
An exhibit that is individually designed and built with a wide range of materials.
Term
Custom House
Definition
An individual or firm licensed to enter and clear goods through customs.
Term
Custom Menu
Definition
Menu specifically created for a client.
Term
Customized Tour
Definition
A TOUR designed to fit the specific needs of a particular target audience.
Term
Customs
Definition
1) The governmental authorities designated to collect duties levied by a country on imports and exports. The term also applies to the procedures involved in such collection. 2) Practices common to many of a particular group.
Term
Customs Broker
Definition
An individual or company which provides customs clearing services to shippers of goods to and from another country. Licensing and requirements vary from country to country. In the United States, a customs broker must be licensed by the Treasury Department and pass a government examination covering a broad range of knowledge, including all phases of import regulations, rates of duties, and customs law.
Term
Customs Cooperation Council, Nomenclature of
Definition
See BRUSSELS TARIFF NOMENCLATURE.
Term
Cut
Definition
1) Instantaneous change from one scene to another without a fade-in or fade-out. 2) Signal to interrupt or cancel.
Term
Cut & Lay
Definition
Installation of carpet other than normal booth/stand or aisle size.
Term
Cut Out
Definition
Profile cut display item (e.g. letters, photos, etc.).
Term
Cut Rate
Definition
Cost per hundred weight.
Term
Cutline
Definition
Text identifying a photograph; caption.
Term
Cut-Off Date
Definition
Designated date when the facility will release a block of sleeping rooms to the general public. The date is typically three to four weeks before the event. See RESERVATION REVIEW DATE.
Term
Cut-Off Time
Definition
Hour when a non-guaranteed reservation must be filled or it may be cancelled.
Term
Cut-Off Time
Definition
A specific point in time at which the exhibition contractor will cease (for the day) all unloading or loading activities. In transportation environment this refers to the specific time a shipment must be tendered to a carrier in order to receive service that day. For example, a flight that departs at 10:00 p.m. may have a cargo cut-off time of 7:00 p.m.
Term
Cutting Sheet
Definition
Drawings made by carpentry shops, detailing size and shape of raw material to be cut. See TEMPLATE.
Term
CVA
Definition
Convention & Visitors Authority. See also CONVENTION AND VISITORS BUREAU.
Term
CVB
Definition
Convention and Visitors Bureau. Convention and visitor bureaus are not-for-profit organizations charged with representing a specific destination and helping the long-term development of communities through a travel and tourism strategy. Convention and visitor bureaus are usually membership organizations bringing together businesses that rely on tourism and events for revenue. For visitors, CVBs are like a key to the city. As an unbiased resource, CVBs can serve as a broker or an official point of contact for convention and event planners, tour operators and visitors. They assist planners with event preparation and encourage business travelers and visitors alike to visit local historic, cultural and recreational sites.
Term
CWT
Definition
Abbreviation for "hundred weight." This is the unit of measure used in drayage and freight shipments.
Term
CYC
Definition
See CYCLORAMA.
Term
Cycles
Definition
The amount of "movement" in electrical current. International standard is 50 cycles; in U.S., 60 cycles.
Term
Cyclorama
Definition
1) Platforms of varying heights used together to create a stage, such as the rows of steps a choral group would use during a performance. See DAIS. See Also RISER, PODIUM. 2) Stage background scene giving illusion or depth. Also called CYC.
Term
D/B/A
Definition
Doing Business As
Term
DA
Definition
Distribution Amplifier. Amplifier which increases the amplitude of a signal in a line in order to distribute it to multiple points of use.
Term
Daily Newsletter
Definition
Daily information sheet for participants during event. See SHOW DAILY.
Term
Dais
Definition
Raised platform usually above the floor of a hall or large room. See PODIUM. See Also RISER.
Term
Damage Clause
Definition
Part of a contract dealing with procedures, penalties, and rights of the party causing damages.
Term
Damask
Definition
Woven silk or linen fabric used for napery (napkins and tablecloths).
Term
Dance Floor
Definition
Area for dancing, can be carpeted when not used for dancing. Portable dance floors come in 3 foot x 3 foot sections.
Term
Dark
Definition
A day on which a facility or hall has no events or performances booked. Monday is the traditional dark day for theaters.
Term
DAT
Definition
Digital Audio Tape
Term
Data Projection
Definition
See COMPUTER DATA PROJECTION.
Term
Data Projector
Definition
A self-contained unit with a LCD panel, light source and lens that works with both PC and Mac computers and duplicates the image being shown on the monitor without any need for special software or complex setting up. See LCD PROJECTOR.
Term
Database
Definition
A collection of all information on all prospects (attendees and exhibitors).
Term
Date Draft
Definition
A draft document, such as a contract, which matures a specified number of days after the date it is issued, without regard to the date of acceptance.
Term
Date Protection
Definition
A guarantee that the dates an event organizer has selected for an event in a specific facility are reserved for that organizer.
Term
Day Glo
Definition
Trademarked name for iridescent paints or inks that glow.
Term
Dead Areas
Definition
Areas where sound is muted or absent.
Term
Dead End Flight
Definition
Last leg of a flight.
Term
Dead Time
Definition
Time during which an employee is unable to work due to factors beyond his or her control and for which he is paid.
Term
Debate
Definition
A discussion which takes place within a meeting, a public or private sitting or in one of the various types of assembly or meeting.
Term
Debt Service
Definition
Regular payments required to keep a loan current.
Term
Declared Value
Definition
Shipper's stated value of entire shipment in terms of dollars.
Term
Décor
Definition
Props, lighting, and other elements used to create a theme or ambiance. Décor is used to enhance an event with elements including but not limited to carpet, pipe and drape, stage props, customized lighting, linens, tablescapes, skirting, ceiling treatments, stage sets, projection images, special effects or sound effects.
Term
Decorating
Definition
Dressing up an area with carpet, draping, plants, etc.
Term
Decorator
Definition
An individual or company providing installation & dismantle and booth/stand and hall dressing services for a trade show and/or its exhibitors. Decorator services may be provided by carpenters, sign painters or others depending upon union jurisdiction. Term applies to both contractor and skilled craftsperson.
Term
Deferred Air Freight
Definition
Long haul air freight that waits for available cargo space (usually 1 to 2 days) at a reduced rate.
Term
Deferred Airfreight/Deferred Service
Definition
Airfreight that can wait for available cargo space because of low delivery priority. Usually a three- to five-day service that moves at a reduced cost.
Term
Deferred Rebate
Definition
A deferred rebate is the return of a portion of the freight charges by a carrier to a shipper, in exchange for the shipper giving all or most of his shipments to the carrier over a specified period of time (usually 6 months). Payment of the rebate is deferred for a further similar period during which the shipper must continue to give all or most of his shipments to the rebating carrier. The shipper thus earns a further rebate which will not, however, be paid without an additional period of exclusive or almost exclusive patronage with the carrier. In this way, the shipper becomes tied to the rebating carrier.
Term
Definite Booking
Definition
Space reservations confirmed in writing.
Term
Delegate
Definition
1) Person who attends an event primarily to visit exhibits or attend meetings and/or conference sessions. This excludes exhibitors, media, speakers, and companions. 2) Registered meeting participant. 3) Voting representative at a meeting.
Term
Delegate Card
Definition
Admission card confirming a booking and registration.
Term
Demi
Definition
Half.
Term
Demi Tasse
Definition
Small cup of coffee, used for espresso.
Term
Demi-Pension
Definition
A rate inclusive of breakfast and dinner, in addition to the room. In the U.S. and Canada it is called MODIFIED AMERICAN PLAN (MAP), which means breakfast and one other meal (usually dinner). See Also AMERICAN PLAN, BERMUDA PLAN, CONTINENTAL PLAN, EUROPEAN PLAN.
Term
Demographics
Definition
Characteristics that help create a profile of exhibitors and attendees. May include company location, job function, purchase budget, purchase intentions.
Term
Demonstration
Definition
1) The act of showing how to do something. 2) A group of individuals organized to picket or protest against a group using placards, literature, songs, shouts and, sometimes, marches or sit-ins.
Term
Demonstrator
Definition
Person hired to work in a booth/stand demonstrating or explaining products.
Term
Denied Boarding Compensation
Definition
Refund of airfare or payment to passenger when airline fails to honor a confirmed reservation within two hours of scheduled departure.
Term
Density
Definition
Pounds per cubic foot, determined by mathematical formula where the weight of an article or shipment is divided by the cubic feet it occupies.
Term
Departure Date
Definition
Date when majority of event participants check out of a facility.
Term
Departure Tax
Definition
Fee collected from traveler by host country at time of departure.
Term
Deposit
Definition
An advanced partial payment to secure product or service.
Term
Depreciation
Definition
The gradual erosion of the usability and value (possibly due to obsolescence) of an organization's fixed assets. In some cases depreciation can be declared as a tax deduction.
Term
Design
Definition
Artist’s concept or visualization of how a printed piece should look.
Term
Desktop Publishing
Definition
Using a personal computer to prepare materials for printing.
Term
Desktop Videoconferencing
Definition
DVD. Videoconferencing on a personal computer.
Term
Destination
Definition
A city, area or country which can be marketed to groups or individuals as a place to visit or hold an event.
Term
Destination City
Definition
A city which in and of itself is an attraction, e.g. Orlando or San Francisco.
Term
Destination Control Statement
Definition
Any of various statements which the U.S. Government requires to be displayed on export shipments and which specify the destinations for which the shipment has been authorized. Also Called ANTIDIVERSION CLAUSE.
Term
Destination Management Company
Definition
DMC. A professional services company possessing extensive local knowledge, expertise and resources, specializing in the design and implementation of events, activities, tours, transportation and program logistics. Depending on the company and the staff specialists in the company, they offer, but are not limited to, the following: creative proposals for special events within the meeting; guest tours; VIP amenities and transportation; shuttle services; staffing within convention centers and hotels; teambuilding, golf outings and other activities; entertainment, including sound and lighting; décor and theme development; ancillary meetings and management professionals; and, advance meetings and onsite registration services and housing.
Term
Destination Manager
Definition
Local on-site coordinator.
Term
Detail Drawing
Definition
Drawing showing method of construction, plan views, elevations, floor ports, drains, etc.
Term
Dialogue
Definition
Discussion of ideas and opinions.
Term
Die Cut
Definition
Method of producing repetitive cutout shapes in quantity.
Term
Diffuser
Definition
An open grid or a solid translucent plastic to soften or conceal light sources.
Term
Digital Subscriber Line
Definition
DSL. Provides high-speed access to the Internet via telephone lines. DSL service requires a DSL modem.
Term
Digital Video
Definition
Capture, manipulation and storage of video in digital format on a computer. Can be displayed on a computer as part of a graphic presentation.
Term
Dimensional Weight
Definition
Generally refers to air-freight and van line shipments. Invoices are calculated with two weights, actual and dimensional. The dimensional weight is based upon the volume of the shipment. The billing weight is the larger of the two.
Term
Dimmer
Definition
A device to control light intensity. See RHEOSTAT.
Term
Dimmer Board
Definition
A combination of switches, dimmer plates and fuses for controlling light. See SWITCHBOARD.
Term
Dine Around
Definition
Use of a number of restaurants in a destination with reservations and billing arrangements to one particular client.
Term
Dinner
Definition
Evening meal for a group; not usually ceremonial.
Term
Direct Billing
Definition
Accounts receivable made available to individuals or firms with established credit.
Term
Direct Flight
Definition
Flight between two points on the same aircraft. There may be stops, but no plane changes.
Term
Direct Lighting
Definition
The aiming of a fixture directly at the object/area to be illuminated.
Term
Direct Mail
Definition
A marketing technique in which material is mailed directly to individuals in a target audience.
Term
Direct Sales Method
Definition
Selling direct to the end user with promotional efforts using advertising, direct mail or telephone sales.
Term
Direct Spending
Definition
All expenditures associated with an event that flow into the host destination’s local economy. Direct spending includes attendee spending, exhibitor spending and event organizer spending. See Also ECONOMIC IMPACT, INDIRECT SPENDING, & INDUCED SPENDING.
Term
Directional Signs
Definition
Signs directing attendees to an exhibit, event or special area.
Term
Directory
Definition
1) The printed document passed out to event attendees that includes a list of conference sessions, exhibitor descriptions, a floor plan and other information. 2) An alphabetized list of members with contact information.
Term
Disability
Definition
A physical or mental impairment that limits normal life functions.
Term
Discussion Form
Definition
Paper containing an application to put a question during a conference session to a particular speaker on a specific subject; usually submitted in advance of the session.
Term
Discussion Group
Definition
1) A group of participants in a separate debate within some types of meetings. Similar to a working group but with no expectation of reports or papers. 2) A threaded bulletin board where participants can post messages under the heading of a particular topic and responses are grouped by topic or thread. Groups are asynchronous, not occurring in real-time.
Term
Discussion Leader
Definition
Person who introduces topic of discussion and controls the discussion in the group. Moderator.
Term
Dishonored Reservation
Definition
If a hotel accepts a reservation but can't provide a room, the hotel has breached the contract and the injured guest is owed damages. The usual term is for the guest to be compensated for the first night to stay at the second hotel and usually reimbursement for transportation between the hotel and the second hotel. See HOTEL RESERVATION.
Term
Dismantle
Definition
1) Take-down and removal of exhibits. 2) To take apart.
Term
Dismantling Deadline
Definition
The time and day by which booths/stands have to be dismantled and removed from an exhibition area.
Term
Dispatcher
Definition
Person responsible for scheduling and routing freight, labor, shuttle busses, etc.
Term
Display
Definition
An arrangement of products or informational material.
Term
Display Builder
Definition
Company or person that fabricates displays.
Term
Display Case
Definition
See SHOWCASE.
Term
Display Material
Definition
The material exhibited by the various exhibitors. Such material is usually insured or has its value stated in writing for insurance purposes.
Term
Display Place
Definition
Exhibit booth/stand.
Term
Display Rules & Regulations
Definition
A set of specifications for exhibit construction endorsed by all major exhibit industry associations. Also refers to the individual additional rules which may be adopted by event management.
Term
Dispute
Definition
A conflict or difference of opinion between an employer and a union or between an employer and employees over some phase of their relationship. Usually refers to a serious controversy that threatens or causes a work stoppage or that is submitted to an arbitrator or government agency for settlement.
Term
Dissolve
Definition
See CROSS FADE.
Term
Dissolve Unit
Definition
Device that activates fade-out and fade-in of slides from one projector to another.
Term
Distance Learning
Definition
A type of education where students work on their own at home or from an office, and communicate with faculty and other students via email, electronic forums, chat, webconferencing and other forms of online communication. Includes correspondence courses, audio, video and internet delivery. Meeting and event Web sites can facilitate distance learning by offering online educational programs.
Term
Distribution Channel
Definition
The path a product follows to be delivered to the end user. This may be through distributors, retail outlets, self service outlets, vending machines, telephone sales, direct mail sales, etc.
Term
Distributor
Definition
An enterprise that purchases products for resale to their customers who are usually retail outlets. The distributor expects to receive a significant price discount for providing the distribution service.
Term
Distributor Show
Definition
An exhibition produced by a distributor at which exhibitors are the manufacturers of products sold by the distributor and attendees are the distributor's customers. See EXHIBITION. See Also TRADE SHOW.
Term
Divider
Definition
Movable barrier that partitions a large area into smaller areas. May be sound resistant, but not necessarily sound proof. See AIR WALL. See Also MOVABLE WALL, PARTITION.
Term
DMC
Definition
Destination Management Company. See Also DESTINATION MANAGEMENT COMPANY.
Term
DMC Consortium
Definition
National and/or international alliances of destination management companies who form select communities for the purpose of sharing collective efforts for business sharing, education, ethics and destination management industry monitoring.
Term
DMCP
Definition
Destination Management Certified Professional. An accreditation offered by the Association of Destination Management Executives (ADME).
Term
Docent
Definition
Tour guide in a museum, educational facility or art gallery.
Term
Dock
Definition
A place where freight is loaded onto, and taken from, vessels or vehicles.
Term
Dock Receipt
Definition
A receipt issued by an ocean carrier to acknowledge receipt of a shipment at the carrier's dock or warehouse facilities. When delivery of a foreign shipment is completed, the dock receipt is surrendered to the vessel operator or his agent and serves as the basis for the preparation of the OCEAN BILL OF LADING. See WAREHOUSE RECEIPT.
Term
Dock Usage
Definition
Instructions on the allotment of a loading dock’s space and time required for loading and unloading of trucks for an event. This information should be included in the specifications guide for an event.
Term
Document Sharing
Definition
A feature of many videoconference systems that allows participants at each conference site to view and edit the same document.
Term
Dog Bone
Definition
A 1’ five wire cord that is used to help transfer high voltage power to 120 volt power on the BCP.
Term
Dog House
Definition
An electrical outlet that will accommodate 6 plugs. See SEX (SIX) BOX.
Term
Dolly
Definition
Any of several kinds of low, flat, wheeled frames for transporting heavy objects.
Term
Dolma
Definition
Stuffed grape leaves.
Term
Domestic Beer/Wine
Definition
Beer or wine produced in the country where it is served.
Term
Donation
Definition
Sum of money or item of value received as a gift or contribution.
Term
Donkey Dick
Definition
A metal pole placed on the front of a forklift for carrying rolls of carpet.
Term
DOS
Definition
Director of Sales.
Term
DOT
Definition
Department of Transportation. In the United States, on the national level, the Federal Department of Transportation is a government agency responsible for safety, interstate highways and interstate commerce matters.
Term
DOT
Definition
Department of Transportation.
Term
Double
Definition
A guestroom assigned to two people.
Term
Double Bed
Definition
Bed measuring 53-by-75 inches (135-by-191 centimeters).
Term
Double Booking
Definition
1) Reserving space for two groups to use the same space at the same time and neither can be fully accommodated as contracted. 2) An organization reserving space in more than one venue for the same event. 3) Two or more reservations made for the same traveler for the same dates. Can be canceled by the airlines if discovered as they consider this a violation of their ticketing rules.
Term
Double Cloth
Definition
Use of two tablecloths on a banquet table for decorative purposes, to muffle sound, or to attach skirting to. Usually two different colors are used. See OVERLAY.
Term
Double Decker
Definition
Two-storied exhibit. See MULTI-STORY EXHIBIT.
Term
Double Lock
Definition
Two locks, one a dead bolt, on a door for extra security.
Term
Double Room
Definition
A sleeping room occupied by two persons. The room may have one or more beds of any type in it. The symbol used by APEX to denote it is:
Term
Double Room Rate
Definition
The price per person for a sleeping room to be shared with another person.
Term
Double Width