• Marketing and Advertising
• Screening and Applications
• Leases
• Maintenance
• Termination

• You were legally responsible for hte "control area" and failed to repair the systenm or problem that caused inury.
• An accident was forseeable
• The chances of an accident could have been sharply reduced with reasonable attention.
• Because of your lack of personal attention, your failure to respond to the proper maintenance caused the injury

1. Report the complaint to local authorities
2. File a court action
3. Make the repair or hire a professional to do the work and subtract that amount from the rent
4. Move out
5. Withhold rent
6. Pay rent, but file suit for the difference between rent charged & the value of the dwelling

1. Know the frequency and nature of crime in your area
2. Consult with local police
3. Keep residentsw reasonably informed of current criminal activity in your neighborhood
4. Conduct regular property inspections
5. Develop a responsive strategy to concerns and complaints

1. Maintain roofs, windows, and walls
2. provide working water, heat, air conditioning, electric, plumbing, and lighting.
3. Clean and keep the common areas safe.
4. Address potential environmental hazards
5. control excessive noise, insufficient ventilation, and overcrowding

1. Inform applicants that a consumer report will be requested.
2. Obtain a signed form from applicant authorizing the credit search.
3. Provide written notification to the rejected applicant of their right to receive a copy of the credit report.
4. Maintain records in the evnet a claim is filed.

1. the name, address, and phone # of hte credit bureau you used.
2. A statement that the credit bureau did not make the rejection decision and cannot provide the reasons for the rejection adverse action to be taken
3. A statement of the applicant's right to obtain a free copy of the report from the credit bureau if hte applicant requests it within 60 days of your rejection.
4. A statement telling hte applicant that he/she can dispute the accuracy of the report as provided in the Act or demand a reinvestigation dispute
5. A statment explaining the disclosure of any credit scores and information relating to the credit scores if a credit score is used in taking the adverse action. 

1. Require a co signer on the lease
2. Require a deposit or the last month's rent
3. Require a larger deposit than the other renters

1. If the property has a central dish that provides commercially acceptable signals that residents wish to have and the cost is not greater than the  cost of the individual private service.
2. If the tenant wants to drill holes in outside walls, roofs, or balconies.
3. If the tenant wants to install a dish/antenna in a common area

1. Lead
2. Asbestos
3. Freon
4. Radon
5. Mold
6. Carbon Monoxide

Managers are responsible for correcting them even if they did not cause them. 

1. Compensate the compaintant for actual damages, including humilation, pain and suffering.
2. Be subjected to injunctive or other equitable relief: for example, to mak ehte housing available to the complaintant.
3. Pay the Federal Government a civil penalty to vindicated the public interest.
4. Pay reasonable attorney's fees and costs
5. Turn over management to a professional property management company and stay away from the property

1st violation - $16,000

2nd violation - $37,500

3 or more within 5 years - $65,000

1. Use safety related work practices throughout the workplace.
2. Have a safety training program in place.
3. Provide personal protective equipment
4. Conduct periodic property inspections.
5. Have a zero tolerance policy for failing to obey safety rules and regulations

1. There is a legitimate business necessity for the action or inaction
2. There is no less descriminatory way to accomplish the business necessity.

1. The housing must be planned and managed for people 62 or 55 years of age or older.
2. It must make sure that it has policies and procedures in place that demonstrate its intent to qualify for the exemption.
3. These policies and procedures must be distributed and implemented, using the terms Senior Housing: "A 55 and older community" or "A 62 and older community."