Term
A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by the parent.
Options:
A. Who will be able to edit this new contact record?
B. Users above the sales manager in the role hierarchy
C. All users in the organization
D. The owner and users below the owner in the role hierarchy
E. Sales manager and system administrator |
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Definition
Answer: E
Explanation:
The sales manager and system administrator will be able to edit this new contact record because they are either the owner or have Modify All Data permission, respectively. Users above or below the sales manager in the role hierarchy will not be able to edit this contact record because contacts are controlled by parent accounts and accounts are set to Public Read Only. All users in the organization will be able to view but not edit this contact record because accounts are set to public read-only.
Reference:
https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5 |
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Term
DreamHouse Realty (DR) wants to ensure that its data is protected. There have been several recent attempts to phish employees.
What should DR do to help ensure that the user that is logged in is the right user when the running user is trying to view reports and dashboards?
Options:
A. Require a Username, Password, and Security Token when logging in.
B. Set up an authentication provider for reports and dashboards.
C. Require MFA when users need to view and export dashboards and reports.
D. Require a high assurance session when exporting or printing reports and dashboards. |
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Definition
Answer: D
Explanation:
To help ensure that users who are viewing reports and dashboards are who they say they are, DR should require a high-assurance session when exporting or printing reports and dashboards. A high assurance session requires users to verify their identity using multi-factor authentication before accessing sensitive data or functionality in Salesforce.
Reference:
https://help.salesforce.com/s/articleView?id=sf.security_high_assurance_session_level.htm&type=5 |
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Term
When should an administrator consider when using Person Accounts?
Options:
A. In a complex business model, the users find it easiest to record opportunity information on Contacts rather than Accounts.
B. In a B2B business model and is selling to the primary contact at a business organization.
C. In a B2C business model and the consumer is the intended recipient of sates and marketing attention.
D. In a business model that needs a separate Contact and Account to be included on all Case records submitted. |
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Definition
Answer: C
Explanation:
An administrator should consider using Person Accounts when they have a B2C business model and the consumer is the intended recipient of sales and marketing attention. Person Accounts allow administrators to store information about individual consumers without requiring a separate account record for each contact.
Reference:
https://help.salesforce.com/s/articleView?id=sf.account_person_behavior.htm&type=5 |
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Term
Question Type: Multiple Choice
Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day.
Which two sandboxes should be used in this instance?
Choose 2 answers
Options:
A. Partial
B. Developer
C. Developer Pro
D. Full |
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Definition
Answer: A, C
Explanation:
To create a training sandbox with 160MB of test data that needs to be refreshed every other day, NTO should use either Partial or Developer Pro sandboxes. Partial sandboxes have a storage limit of 10GB and can be refreshed every 5 days. Developer Pro sandboxes have a storage limit of 1GB and can be refreshed every day. Both sandboxes can include test data from production.
Reference:
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_environments.htm&type=5 |
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Term
How should an administrator support a finance team that is trying to use Opportunity data to keep an eye on their pipeline rather than manually calculating anticipated income for the quarter?
Options:
A. Run a report at the end of each quarter to update the finance team on pipeline status.
B. Set up collaborative forecasting to view quota against the open pipeline.
C. Create a custom Forecasting object to inform the finance team on the status of deals.
D. Show the finance team how to use the Opportunity Kanban List View. |
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Definition
Answer: B
Explanation:
To help the finance team use Opportunity data to keep an eye on their pipeline without manually calculating anticipated income for the quarter, the administrator should set up collaborative forecasting. Collaborative forecasting allows users to view quota against open pipeline and make adjustments based on changing business conditions.
Reference:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_overview.htm&type=5 |
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Term
The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.
How should the administrator grant access for the sales rep?
Options:
A. Instruct the sales rep to log in from the company's VPN.
B. Delegate multi-factor identification to the sales rep.
C. Add the sales rep's IP address to the trusted IP ranges.
D. Generate a temporary identity verification code for the rep. |
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Definition
Answer: D
Explanation:
To grant access for the sales rep who broke their phone and needs multi-factor authentication using Salesforce Authenticator app, the administrator can generate a temporary identity verification code for them. This code allows users who don't have their verification method available to log in securely without compromising their account security.
Reference:
https://help.salesforce.com/s/articleView?id=sf.identity_verification_codes.htm&type=5 |
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Term
Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit information. These records should be visible to a sales rep's manager but hidden from their colleagues.
How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality?
Options:
A. Use validation rules targeting the logged-in user.
B. Add View All access for the object via the manager's profile.
C. Create sharing rules for each manager based on the record owner.
D. Grant access using hierarchies via the sharing settings. |
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Definition
Answer: C
Explanation:
To ensure that sales reps' managers can view records containing customers' credit information but their colleagues cannot, NTO should grant access using hierarchies via the sharing settings. This option allows users above another user in the role hierarchy to have access to records owned by or shared with users below them in the hierarchy.
Reference:
https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5 |
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Term
Cloud Kicks maintains inventory in a legacy application. Management wants the information to also be available to view and report on in Salesforce.
Which action should the administrator take to achieve this goal?
Options:
A. Create an external object that maps to the inventory application.
B. Import the data into a custom object when needed; delete after it is used.
C. Build a Lightning component and use SFDX to connect to the inventory app.
D. Upload an Excel spreadsheet with the data into the Files tab. |
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Definition
Answer: A
Explanation:
To make inventory data from a legacy application available in Salesforce, the administrator can create an external object that maps to the inventory application. An external object is similar to a custom object, except that it maps to data that's stored outside your Salesforce organization. External objects enable users to view and report on external data in Salesforce.
Reference:
https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5 |
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Term
A new administrator at Cloud Kicks has reported that they are unable to use outbound change sets as requested.
What permission should be reviewed to determine if it is missing from the administrator user or profile?
Options:
A. Create and Upload Change Sets
B. Modify Metadata Through Metadata API Functions
C. Deploy Change Sets
D. API Enabled |
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Definition
Answer: A
Explanation:
To use outbound change sets, a user needs to have the Create and Upload Change Sets permission on their profile or permission set. This permission allows users to create change sets in a sandbox or Developer Edition organization and upload them to another organization.
Reference:
https://help.salesforce.com/s/articleView?id=sf.changesets_create_upload_perm.htm&type=5 |
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Term
Question Type: Multiple Choice
Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.
Which three things should the administrator do to resolve this issue?
Choose 3 answers
Options:
A. Review the error email for the Process Builder and rectify the issues.
B. Manually make the updates to the Account as the logged-in user.
C. Deactivate the Process Builder in production.
D. Have the users refresh the Account page so they get the current Process Builder.
E. Fix the Process Builder in a sandbox and migrate the change to production. |
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Definition
Answer: A, C, E
Explanation:
To resolve the issue with the Process Builder, the administrator should do the following steps:
Review the error email for the Process Builder and rectify the issues. The error email contains information about what caused the error and how to fix it.
Deactivate the Process Builder in production. This will prevent further errors from occurring while the administrator fixes the Process Builder.
Fix the Process Builder in a sandbox and migrate the change to production. This will ensure that the Process Builder is tested and validated before deploying it to production.
Reference:
https://help.salesforce.com/s/articleView?id=sf.flow_troubleshoot_error_email.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_deploy.htm&type=5 |
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Term
AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource's ability to create or modify permission sets.
Which feature should be employed to accomplish this request?
Options:
A. Assignment Rules
B. Delegated Administrator
C. View All Users Permission
D. Customize Application Permission |
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Definition
Answer: B
Explanation:
Delegated administration allows administrators to delegate certain user management tasks to non-administrators. For example, a delegated administrator can assign permission sets to users in specified roles or public groups without having full access to modify permission sets.
Reference:
https://help.salesforce.com/s/articleView?id=sf.admin_usermgt_delegated.htm&type=5 |
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Term
An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted.
What type of field will satisfy these requirements?
Options:
A. Formula (Text)
B. Text Area (Long)
C. Text Area
D. Text Area (Rich) |
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Definition
Answer: D
Explanation:
A Text Area (Rich) field allows users to format the text with fonts, colors, images, and hyperlinks. It also supports mapping to an opportunity when converting a lead.
Reference:
https://help.salesforce.com/s/articleView?id=sf.fields_using_rich_text_area.htm&type=5 |
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Term
The service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used in validation rules.
What should the administrator recommend to solve this?
Options:
A. Create a cross-object formula.
B. Use a picklist field.
C. Make a rollup summary.
D. Add a lookup field to Account.
Answer: A |
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Definition
Explanation:
A cross-object formula is a formula that references fields from related objects. The administrator can create a cross-object formula field on the Case object that displays the current status from the Account. This field can be used in validation rules and other processes.
Reference:
https://help.salesforce.com/s/articleView?id=sf.tips_on_building_formulas_cross_object_formulas.htm&type=5 |
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Term
An administrator is creating a custom Opportunity record page for Sales users for new logo opportunities. They need to control what fields display on the record when a sales user is viewing the opportunity.
Where should the administrator edit what fields display in the details of the record page?
Options:
A. Record Detail Component
B. Custom Lightning Component
C. Record Types
D. Page Layout |
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Definition
Answer: D
Explanation:
The fields that display in the details of the record page are controlled by the page layout assigned to the user's profile and record type. The administrator can edit the page layout to add, remove, or reorder fields on the record page.
Reference:
https://help.salesforce.com/s/articleView?
id=sf.customize_layouts.htm&type=5 |
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Term
Ursa Major Solar's administrator has configured multiple record-triggered flows to run before or after the record is saved on the Account object.
What should the administrator consider when a record-triggered flow executes first?
Options:
A. Assign the highest priority to the record-triggered flow, which should execute first.
B. The flow with the longest execution time will execute first.
C. The flow with the shortest execution time will execute first.
D. The order in which those flows are executed is not guaranteed. |
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Definition
Answer: D
Explanation:
The order in which record-triggered flows are executed is not guaranteed. If there are multiple record-triggered flows on the same object and trigger type, Salesforce does not guarantee which one runs first. Therefore, the administrator should consider this when designing record-triggered flows that depend on each other's outcomes.
Reference:
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5 |
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Term
Question Type: Multiple Choice
Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.
Which two options will CK need to use to manage its customers' accounts?
Choose 2 answers
Options:
A. Contacts to Multiple Accounts
B. Leads
C. Person Accounts
D. Campaign Members |
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Definition
Answer: A, C
Explanation:
To manage both B2C and B2B customers, CK should use Person Accounts and Contacts to Multiple Accounts features. Person Accounts allow CK to store information about individual consumers without requiring a separate account record. Contacts to Multiple Accounts allow CK to associate a contact with multiple accounts, such as their employer and their personal account.
Reference:
https://help.salesforce.com/s/articleView?id=sf.account_person_behavior.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account_contact_rel_overview.htm&type=5 |
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Term
An administrator is given a .csv file of 5,000 leads with External Id and Status fields. They need to match existing and add new records with Data Loader.
What action should be taken to populate the Status field on the records and add new records?
Options:
A. Export
B. Update
C. Insert
D. Upsert |
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Definition
Answer: D
Explanation:
Upsert is an operation that can either update existing records or insert new records based on the External Id field. This way, the administrator can match existing leads and add new ones with Data Loader.
Reference:
https://help.salesforce.com/s/articleView?id=sf.data_loader_upsert.htm&type=5 |
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Term
Question Type: Multiple Choice
Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who owns the record. CK also wants a way to forecast based on role hierarchy.
Which three options should an administrator recommend?
Choose 3 answers
Options:
A. Have the user select the forecast type listed under the Forecast Type in the Display Settings.
B. Enable Territory Forecast.
C. Make a custom field to track the amounts for Territory and Hierarchy Forecast.
D. Modify the Territory Forecast to match the Hierarchy Forecast model.
E. Enable Role Hierarchy Forecast. |
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Definition
Answer: B, D, E
Explanation:
To show forecast numbers by territory, regardless of who owns the record, CK should enable Territory Forecast. To forecast based on role hierarchy, CK should enable Role Hierarchy Forecast. To match the territory forecast to the hierarchy forecast model, CK should modify the territory forecast accordingly.
Reference:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_territory_forecasts.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.forecasts3_enable.htm&type=5 |
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Term
An administrator at Cloud Kicks has been tasked by the compliance team to flag where sensitive information is stored in Salesforce.
What feature should the administrator use to fulfill this requirement?
Options:
A. Data Classification
B. Schema Builder
C. Classic Encryption
D. Field-Level Security |
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Definition
Answer: A
Explanation:
Data Classification is the feature that the administrator should use to flag where sensitive information is stored in Salesforce. Data Classification is a feature that allows administrators to flag where sensitive information is stored in Salesforce by assigning sensitivity and classification levels to fields. Data Classification can help administrators comply with data privacy regulations and best practices by identifying and managing sensitive data in their orgs. |
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Term
Question No. 120
Question Type: Multiple Choice
Ursa Major Solar uses the custom object Product Development to track ideas R&D is wording on. A former administrator added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under consideration for those product. The R&D manager recently ran a record and noticed several potential names where the relationship to the Product Development record was missing. The current administrator needs to change this relationship to master detail to ensure a potential name only exists when there is product development.
Which two options are available for altering the existing Potential Name records for the deployment of this change to be successful?
Choose 2 answers
Options:
A. Move any potential name records with blank lookup fields to the recycle bin.
B. Assign any potential name records with blank lookup fields to an existing record from product development.
C. Remove any existing data in the lookup field in Potential Name records
D. Remove the lookup field from the page layout so the data is maintained without changes. |
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Definition
Answer: A, B
Explanation:
Move any Potential Name records with blank lookup fields to the recycle bin or assign any Potential Name records with blank lookup fields to an existing record from Product Development are two options available for altering the existing Potential Name records for the deployment of this change to be successful. Changing a lookup relationship to a master-detail relationship requires that all child records have a parent record. Therefore, any Potential Name records that have blank lookup fields to Product Development need to be either deleted or assigned to a valid Product Development record before changing the relationship type |
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Term
Cloud Kicks has o custom object called Membership Details that records information about customers' preferences for their memberships. Depending, on the membership level, different data needs to be displayed.
* when cue running user has the Market no profile, all data should be visible.
* When the running user has the Support profile, only the Support preference fields should be visible.
* Both Marketing and Support users should be able to report on all data.
How should the administrator deliver this solution?
Options:
A. Create two record types und two page layouts.
B. Set up Dynamic forms to conditionally show data.
C. Make a permission set with a Muting permission.
D. Use Field-Level Security to control data access. |
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Definition
Answer: B
Explanation:
Use Field-Level Security to control data access is how the administrator should deliver this solution. Field-Level Security is a way to restrict users' access to view or edit specific fields on an object based on their profile or permission set. Field-Level Security can be used to make fields visible or hidden, and editable or read-only for different users. By using Field-Level Security, the administrator can ensure that only Marketing users can see all data on the Membership Details object, while Support users can only see the Support preference fields. |
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Term
Question Type: Multiple Choice
AW Computing (AVVC) has customers in multiple countries. AWC would like to set up advanced currency management for its system.
Which two considerations should AWC be aware of before implementing this change to the existing system?
Choose 2 answers
Options:
A. When a currency is added to an organization's List of supported currencies, it cannot be deleted.
B. Opportunities will only display sales In the customer's localized currency.
C. Historical trend reports will only use the last dated exchange rate.
D. Once enabled, advanced currency management cannot be disabled. |
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Definition
Answer: A, D
Explanation:
When a currency is added to an organization's list of supported currencies, it cannot be deleted and once enabled, advanced currency management cannot be disabled are two considerations that AW Computing should be aware of prior to implementing this change to the existing system. Adding a currency to an organization's list of supported currencies is an irreversible action that allows users to enter and view amounts in that currency for standard and custom objects that have currency fields. Enabling advanced currency management is also an irreversible action that allows administrators to define dated exchange rates for opportunities and opportunity products based on close dates or product dates instead of using static conversion rates |
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Term
The administrator at Cloud Kicks is troubleshooting an issue one user is having with a flow. They have decided to add a debug log to that user.
What debug log category should be used?
Options:
A. Workflow
B. Callout
C. System
D. Database |
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Definition
Answer: A
Explanation:
Workflow is the debug log category that should be used to troubleshoot an issue with a flow. Workflow is a debug log category that captures information about workflow rules, flows, processes, approval processes, and entitlement processes. Workflow can help identify errors or issues related to these automation tools by showing details such as evaluation criteria, actions executed, variables assigned, and outcomes reached. |
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Term
Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time, Currently, they are switching between browser tabs, which is tedious and confusing. Support managers put in a request for a better agent experience.
What should an administrator recommend?
Options:
A. Create a screen flow to pull all related opportunities onto one page.
B. Enable subtab record browsing in the setup menu.
C. Configure Split Lit Views.
D. Implement Service Console. |
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Definition
Answer: D
Explanation:
Implement Service Console is what the administrator should recommend to support staff at Cloud Kicks for a better agent experience. Service Console is a Salesforce app that provides a unified interface for agents to manage multiple customer interactions and records at once. Service Console can help agents work more efficiently and productively by providing features such as tabs, subtabs, list views, related lists, highlights panel, interaction log, macros, keyboard shortcuts, and more |
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Term
An administrator at Universal Containers has been asked by the compliance team to understand end track various sensitivity levels for its data In Salesforce. The administrator has enabled Data Classification end configured appropriate sensitivity levels. The compliance team would Ike a report showing field level sensitivity and classification.
What should the administrator recommend?
Options:
A. Run the standard Data Classification report.
B. Create a custom Entity Definition and Held Definitions report type.
C. Use the Data Classification Metadata list view.
D. Configure a custom Data Classification and Metadata report type. |
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Definition
Answer: A
Explanation:
Run the standard Data Classification report is what the administrator should recommend to the compliance team. Data Classification is a feature that allows administrators to flag where sensitive information is stored in Salesforce by assigning sensitivity and classification levels to fields. Data Classification also provides a standard report that shows field level sensitivity and classification for all fields in an org. The administrator can run this report and share it with the compliance team to meet their requirement |
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Term
A sales rep at Ursa Major Solar was assigned to a role under their manager and is the record owner of several opportunities; however, the sales rep is missing from the manager's forecast.
What should the administrator review to solve this issue?
Options:
A. Enable owner adjustment
B. Enable manager adjustments
C. Allow Forecasting
D. Allow Override Forecasts |
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Definition
Answer: C
Explanation:
Allow Forecasting is what the administrator should review to solve this issue. Allow Forecasting is a user permission that enables users to access and edit forecasts. If a user does not have this permission, they will not be able to see their own forecast or any forecasts below them in the role hierarchy. Therefore, the administrator should make sure that the sales rep has this permission enabled on their profile or permission set. |
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Term
The support operations team has noticed some invalid data in the custom primary issue picklist field on case records. They are unsure of what the issue is since the field is being updated by an automated procedure, and there is a validation rule to ensure clean data on case records.
Why are records being updated with data that violates the validation rule?
Options:
A. The data change Is triggered by an update record Flow element.
B. The field is being updated by a workflow field update.
C. The field is being updated by an Apex before trigger.
D. The user has the Modify All Data permission on the object. |
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Definition
Answer: B
Explanation:
The field is being updated by a workflow field update is why records are being updated with data that violates the validation rule. A workflow field update is a way to automatically change the value of a field when a workflow rule evaluates to true. A workflow field update can bypass validation rules and other security controls when updating a field value, which can result in invalid data being stored in the record. |
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Term
Cloud Kicks has a Process Builder which should trigger upon a status change from on approval process. The Process Builder triggers if the status is updated manually, but not as a result or the approval process update.
What could the administrator do to troubleshoot the issue?
Options:
A. Check the Approval Process to make sure it is on the correct version.
B. Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action.
C. Turn Recursion the Process Builder under the Advanced Settings so the Process Builder fires again.
D. Change the value with a Specific New Field Value so the Process Builder knows what value to look for. |
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Definition
Answer: B
Explanation:
Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action is what the administrator should do to troubleshoot the issue. This option allows the approval process field update to trigger any workflow rules or processes that are based on the updated field value. If this option is not checked, the approval process field update will not trigger any workflow rules or processes, and the Process Builder will not fire |
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Term
Question Type: Multiple Choice
What are three options available to the administrator to help with this issue?
Choose 3 answers
Options:
A. Move some page components behind a tab.
B. Remove some of the fields displayed.
C. Deactivate unnecessary validation rules.
D. Convert all Process builders to flows.
E. Reduce the number of related lists displayed. |
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Definition
Answer: A, B, E
Explanation:
Move some page components behind a tab, remove some of the fields displayed, and reduce the number of related lists displayed are three options available to the administrator to help with this issue. Moving some page components behind a tab can help reduce the loading time of a record page by hiding some components until they are needed by the user. Removing some of the fields displayed can help reduce the loading time of a record page by minimizing the number of queries and calculations that need to be performed when rendering the page. Reducing the number of related lists displayed can help reduce the loading time of a record page by limiting the amount of data that needs to be retrieved and displayed on the page |
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Term
A user is getting an error when attempting to merge two accounts. The administrator checks the
profile to see the user has read/write permission on accounts and is the owner of both records.
What is preventing the user from completing the merge?
Options:
A. Only administrators have permission to merge records.
B. The user is assigned to the wrong territory.
C. The account matching rules are not set.
D. The Delete permission is missing on the user for Accounts. |
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Definition
Answer: D
Explanation:
The Delete permission is missing on the user for Accounts is what is preventing the user from completing the merge. Merging accounts is a way to combine up to three duplicate accounts into one master record and update the related records accordingly. Merging accounts requires the Delete permission on accounts because merging accounts involves deleting the duplicate records and keeping only the master record. |
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Term
Dreamhouse Realty recently learned that the major listing service it utilizes can accept messages to a specific endpoint. The realtors want to utilize this to be able to quickly update the listing price on properties after it has been approved.
What automation tool should the administrator configure?
Options:
A. Flow
B. Platform Event
C. Process Builder
D. Email Alert |
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Definition
Answer: A
Explanation:
Flow is the automation tool that should be configured to utilize the major listing service endpoint. Flow is a tool that allows administrators to automate complex business processes by building flows that can collect, update, or delete data, invoke Apex code, call external services, and more. Flow can use an Apex action or an HTTP request action to send messages to an external endpoint using REST API |
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Term
An administrator is informed that an employee has just resigned and needs all access removed immediately. This user is the owner of 4,000 records and the sole recipient of 57 email alerts. Management will need at least a month to find a replacement. The email administrator has already revoked their email access.
What action should be taken to ensure the user's access is immediately revoked?
Options:
A. Go into the user record and uncheck the Lightning User checkbox.
B. Go into the user record and freeze the user.
C. Go into the user record and set the login hours to None.'
D. Go into the user record and delete the user. |
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Definition
Answer: B
Explanation:
Go into the user record and freeze the user is the action that should be taken to ensure the user's access is immediately revoked. Freezing a user is a way to temporarily prevent a user from logging in to Salesforce without deactivating their user record or changing their profile. Freezing a user can be useful when an employee has resigned or left the company and their access needs to be removed immediately. Freezing a user does not affect the ownership of records or email alerts that are assigned to them |
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Term
AW Computing sells a variety of software programs for its customers to choose from. Management wants to ensure that the customer automatically receives phone support when they purchase photo editing software.
How should an administrator meet these requirements?
Options:
A. Add an entitlement template to the pressure conduct for phone support.
B. Include a milestone to the product with a term of 365 days for phone support.
C. Configure a flow to create a milestone co the asset upon purchase.
D. Create a flow to attach an entitlement to the asset upon purchase. |
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Definition
Answer: D
Explanation:
An entitlement is a record that represents a customer's right to receive support or service based on the terms of a contract or agreement. An asset is a record that represents a product that a customer has purchased. To automatically provide phone support to customers who purchase photo editing software, the administrator can create a flow that attaches an entitlement to the asset upon purchase. The entitlement can have a term of 365 days and a service contract that specifies the phone support details.
Reference:
https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.assets_overview.htm&type=5 |
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Term
An administrator has created a flow that sends platform events whenever an opportunity is updated. An Apex developer has been tasked to write code that listens for these events. When reviewing the debug logs for a user, the developer can see that the flow ran, but the debug information is missing.
What should the administrator recommend to assist with debugging?
Options:
A. Select the Debug Enabled checkbox on platform events.
B. Platform events are unavailable for debugging.
C. Set a debug log on the Automated Process entity.
D. Search the AppExchange to Add a tool that assists with debugging. |
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Definition
Answer: C
Explanation:
To debug platform events in Apex code, you need to set a debug log on the Automated Process entity. This entity represents an automated process user that runs flows and processes in your org. By setting a debug log on this entity, you can capture the events that are published and consumed by your flow and Apex code, as well as any errors or exceptions that occur during the execution.
Reference:
https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_debug.htm https://help.salesforce.com/s/articleView?id=sf.code_add_users_debug_log.htm&type=5 |
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The VP of sales at AW Computing utilizes a lead report grouped by country and lead source to show where the leads are coming from. The number of leads varies greatly for each country.
What should the administrator configure on the report to show the lead source effectiveness for each country?
Options:
A. The 'Show Unique Count'
B. PARENTGROUPVAL Function
C. Bucket fitters
D. PREVGROUPVAL function |
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Definition
Answer: B
Explanation:
The PARENTGROUPVAL function is a formula function that returns the value of a parent group in a report. It can be used to compare values across different groupings and show relative performance. In this case, the administrator can use this function to show the lead source effectiveness for each country by calculating the percentage of leads from each lead source divided by the total number of leads for each country.
Reference:
https://help.salesforce.com/s/articleView?id=sf.reports_formulas_parentgroupval.htm&type=5 |
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Term
Cloud Kicks is looking for a way to back up its data daily.
What should the administrator recommend?
Options:
A. Set up Salesforce's Data Export Service and store the data in the target destination.
B. Extract the data with the Import Wizard and push it to the target destination.
C. Schedule a report and have the data emailed to the admin to put in the target destination.
D. Use an ETL tool that can be scheduled to extract the data and push it to the target destination. |
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Definition
Answer: D
Explanation:
Salesforce's Data Export Service is a tool that allows you to export your organization's data to a set of comma-separated values (CSV) files and store them in a backup location of your choice. You can schedule this service to run weekly or monthly and receive an email notification when your files are ready to download. This is one way to back up your data daily without using any external tools or services.
Reference:
https://help.salesforce.com/s/articleView?id=sf.data_export.htm&type=5 |
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Term
Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Doc is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object.
What access does the user need to be able to see the solar panel records?
Options:
A. Read permission is required on both master records.
B. Access permission is not required on either master record.
C. Create permission is required on both master records.
D. Read permission is required on at least one master record. |
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Definition
Answer: D
Explanation:
To access a junction object record, a user needs to have at least read permission on one of its master records and on the junction object itself. If the user does not have access to either master record, they cannot access the junction object record. If the user has access to both master records, they can access the junction object record with the most permissive access level of either master record.
Reference:
https://help.salesforce.com/s/articleView?id=sf.security_sharing_rules_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.relationships_manytomany.htm&type=5 |
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Term
The administrator at Cloud Kicks recently replaced several case workflow rules with a single before-save flow. Since this change, some cases are routing in unexpected ways.
What could be the cause or the charges to routing?
Options:
A. The old workflow rules are still active and impacting routing.
B. The flow precedes assignment rules; workflow rules are after assignment rules.
C. Assignment rules no longer reference the correct fields.
D. Multiple automation tools have been used, and the automation is executed in a different order. |
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Definition
Answer: B
Explanation:
One possible reason for the changes to case routing is the difference in the order of execution between before-save flow triggers and workflow rules. Before save flow triggers run before assignment rules, which means that any field updates made by the flow can affect how the assignment rules assign the case. Workflow rules run after assignment rules, which means that any field updates made by the workflow do not affect how the assignment rules assign the case. Therefore, replacing workflow rules with before-save flow triggers can change the case routing logic.
Reference:
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_of_execution.htm&type=5 |
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Term
An administrator created two record types on the Account object: Internal Customers and External Customers. A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf.
What will happen to the Sales user's record access after running this flow?
Options:
A. Read access will be lost to the record.
B. Edit access will be lost to the record.
C. Record Access remains the same.
D. A new record owner will be assigned. |
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Definition
Answer: C
Explanation:
Changing the record type of a record does not affect the record access of a user. Record access is determined by the organization-wide default, role hierarchy, sharing rules, manual sharing, teams, and ownership. Record type only affects the page layout and picklist values that are available for the record. Therefore, if a user has access to a record before changing its record type, they will still have the same access after changing its record type.
Reference:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.security_sharing_overview.htm&type=5 |
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Term
AW Computers has enabled the feature to connect to multiple accounts. A rep is trying to remove the primary account from a contact but is unable to do so. The administrator has already updated the page layout to no longer require an account.
What could be the issue?
Options:
A. A primary Account relationship Is required on a contact regardless of the page layout settings.
B. The contact has indirect relationships to other accounts.
C. The account contact relationship record needs to be deleted first in order to disassociate the contact from the account.
D. Private Contacts needs to be enabled in Setup. |
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Definition
Answer: A
Explanation:
When the feature for Contacts to multiple Accounts is enabled, a Contact can have a direct relationship with multiple Accounts. However, one of these relationships must be designated as the primary account relationship. This relationship is required on a contact regardless of the page layout settings and cannot be removed unless the contact is deleted or merged with another contact.
Reference:
https://help.salesforce.com/s/articleView?id=sf.shared_contacts_set_up.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.shared_contacts_considerations.htm&type=5 |
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Term
Sales reps at AW Computing have been reporting that contact phone numbers sometimes revert back to an old value after being updated.
What should the administrator do to resolve this issue?
Options:
A. Schedule Apex jobs.
B. Delete all workflow rules.
C. Add an invocable process.
D. Consolidate automation tools. |
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Definition
Answer: D
Explanation:
One possible cause of unexpected changes to record values is having multiple automation tools that update the same field on the same object. This can create conflicts and overwrite each other's values. To resolve this issue, the administrator should consolidate automation tools and use only one tool per object and field combination. This can help avoid confusion and ensure consistent results.
Reference:
https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/business_process_automation/automation_considerations |
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Term
Sales reps at AW Computing have asked the administrator to help them close deals faster on the Salesforce mobile app when they're on the go. They want to be able to quickly close an opportunity and have key fields, like status, pre-populated to Closed Won.
What should an administrator create to achieve this?
Options:
A. Object-specific Quick Action
B. Global Quick Action
C. Lightning Component
D. Enhanced Related Lists |
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Definition
Answer: A
Explanation:
An object-specific quick action is a type of action that allows users to do something in the context of a specific object, such as creating or updating a record, logging a call, sending an email, or launching a custom action. In this case, the administrator can create an object-specific quick action on the opportunity object that pre-populates certain fields with predefined values and allows users to quickly close an opportunity from the Salesforce mobile app.
Reference:
https://help.salesforce.com/s/articleView?id=sf.actions_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.actions_objectspecific_actions.htm&type=5 |
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Term
Question Type: Multiple Choice
A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.
Which two areas should the administrator review to understand potential root causes?
Choose 2 answers
Options:
A. Identity Verification History
B. Login History
C. Debug Logs
D. Setup Audit Trail |
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Definition
Answer: A, B
Explanation:
Identity verification history and login history are two areas that the administrator can review to understand potential root causes of multi-factor authentication issues. Identity verification history shows the methods and results of identity verification attempts for a user, such as email verification, SMS verification, or app verification. Login history shows the status, source, and location of login attempts for a user, as well as any login errors or challenges that occurred. These two areas can help the administrator identify if the user entered the correct verification code, if the user's device or app is compatible with multi-factor authentication, or if any network or security issues prevent successful verification.
Reference:
https://help.salesforce.com/s/articleView?id=sf.identity_verification_history.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5 |
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Term
An administrator is using the Dev Console Log Inspector to troubleshoot a Process Builder.
What event type should the administrator look for in the event column?
Options:
A. Event types beginning with FLOW
B. Event types beginning with AUTOMATED.
C. Event types beginning with WORKFLOW
D. Event types beginning with PROCESS
id=sf.code_debug_log_event_types.htm&type=5 |
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Definition
Answer: A
Explanation:
The Dev Console Log Inspector is a tool that allows you to view and analyze debug logs in a graphical interface. Debug logs contain information about database operations, system processes, and errors that occur when executing a transaction or running unit tests. To troubleshoot a process builder, the administrator should look for event types beginning with FLOW in the event column. These event types indicate the start and end of a flow interview, as well as any flow elements, faults, or decisions that occur during the execution.
Reference:
https://help.salesforce.com/s/articleView?id=sf.code_dev_console_log_inspector.htm&type=5 https://help.salesforce.com/s/articleView? |
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Term
How should an administrator ensure the appropriate number of digits are entered into the custom encrypted field created to capture credit card numbers on the Opportunity object?
Options:
A. Use the credit card number mask type.
B. Define the number of mask characters.
C. Enter the number of digits at the field level.
D. Create a validation rule to ensure the length. |
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Definition
Answer: D
Explanation:
A validation rule is a formula that validates the data entered by a user and prevents the record from being saved if the data does not meet certain criteria. In this case, the administrator can create a validation rule to ensure that the custom encrypted field for credit card numbers has exactly 16 digits. The other options are not applicable for encrypted fields.
Reference:
https://help.salesforce.com/s/articleView?id=sf.fields_about_encrypted_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5 |
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Term
What should an administrator use as an alternative to a Process Builder to expedite the time required to update the records?
Options:
A. Before save How Trigger
B. Batch Update
C. Workflow Rule Field Change
D. Screen Row |
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Definition
Answer: A
Explanation:
A before-save flow trigger is a type of flow that runs before a record is saved and can update the record without any additional actions or database operations. This can expedite the time required to update the records and improve performance. A before-save flow trigger can be used as an alternative to a process builder that updates the same record that triggered it.
Reference
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_triggers.htm&type=5 |
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Term
AW Computing wants to embed a report chart on the account record page that shows the value of closed sales for that account. The chart should be limited to users in the sales manager role on the account record pages.
How should this be accomplished?
Options:
A. Create a new report and assign it to the component.
B. Create a new page layout for the sales manager role.
C. Filter component visibility for the Account ID.
D. Filter component visibility for the sales manager role. |
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Definition
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Term
Users report that the industry picklist field is no longer visible on account records. What test can an administrator use to troubleshoot the issue?
Options:
A. Field audit history
B. Setup audit trail
C. Field history tracking
D. Debug log |
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Definition
Answer: B
Explanation:
The setup audit trail tracks the recent setup changes that you and other administrators have made to your org. It can help you troubleshoot issues by showing you what changes were made, who made them, and when. In this case, the setup audit trail can help the administrator identify if someone changed the field-level security, page layout, or profile settings for the industry picklist field.
Reference:
https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5 |
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Term
Dream House Realty has created a custom object to track its open houses with a master-detail relationship up to a custom object for properties. Agents need to quickly calculate the number of open house records in a status of pending so they can see the value from the property record.
What feature should the administrator implement?
Options:
A. Lightning Component
B. Formula Fields
C. Roll-Up Summary
D. visualforce Page |
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Definition
Answer: C
Explanation:
A roll-up summary field is used to display a value in a master record based on the values of a set of related detail records. In this case, the administrator can create a roll-up summary field on the Properties object that counts the number of Open House records in a pending status.
Reference:
https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5 |
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Term
Question No. 150
Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.
How should the administrator ensure this Is configured correctly?
Options:
A. Configure one app per department and activate record pages for each app.
B. Create permission sets for each department and assign them to the backup team users.
C. Adjust the profile of the backup users each day to align with the proper access they require.
D. Allow the backup team users to update their profiles with delegated administration. |
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Definition
Answer: A
Explanation:
Configuring one app per department and activating record pages for each app is how the administrator should ensure this is configured correctly. An app is a collection of items that work together to serve a particular function for a group of users. An app can include items such as tabs, objects, reports, dashboards, and record pages. A record page is a type of Lightning page that displays details about a specific record. A record page can be customized using Lightning App Builder and activated for different apps, profiles, or record types. By configuring one app per department and activating record pages for each app, the administrator can ensure that the backup team users can view records in a way that makes sense for each department depending on which app they are using. |
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