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Definition
| -SUGGEST-LISTEN AND CONSIDER-ADMIT WHEN YOU DONTS KNOW SOMETHING-EVALUATE ACTIONS-INSIST ON CRITIQUING PROCESS STEPS-BE CLEAR AND SPECIFIC-REWARD GOOD BEHAVIOR-USE STAT/STOP/CONTINUE METHOD |
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Definition
| REPRIMAND-BELITTTLE OR EXCLUDE-CUT OFF AND IGNORE-EVALUATE PEOPLE-ASSUME THE PROCESS STEPS WERE FOLLOWED-MAKE ASSUMPTIONS |
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Term
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Definition
AVID BEGINNER-LEAST SUPPORT/MOST
FEEDBACK
DISILLUSIONED BEGINNER-MOST SUPPORT &
MOST FEEDBACK
RELUCTANT LEARNER-LITTLE INSTRUCTION
MOST SUPPORT
EXPERT- LEAST SUPPORT AND FEEDBACK |
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Term
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Definition
| brief instrucitons,break tasks into small steps,demonstrate,have them practice,provide feedback and support |
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Definition
| focus on specific actions, the context of actions,impact of the persons actions, suggestions for remedy of coaching |
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Definition
| coaching is to change an action or evaluate a action NOT evaluate a person |
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Definition
| agreements that outline the services provided and cost for the sercie by a service provider(include..contract info,monthly charges,legal info,signitures by cust/comcat, special constructions) |
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Definition
| details what comcast provides, what comcast does not provide,and what is expected of the customer.(delivery of service,billing and payment,renewals/terminations, prohibited uses.... |
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Term
| business class internet acceptable use policy |
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Definition
| what you can and cant use internet for |
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Term
| comcast customer privacy notice |
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Definition
| how your provate information is handled. how personal informaiton is collected,disclosed and protected |
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Term
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Definition
| a detailed and thorough analysis of all the features currently existing at customer site |
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Definition
-look for the closest point of comcast footprint(entire hfc network)
-determine if site is serviceable or not |
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Term
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Definition
| individual responsible for install coming to pass from beginning to end |
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Term
(nec)national electric code
(nfpa)national fire protection association |
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Definition
| standard for safe installation of electrical wiring and equipment |
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Definition
| describes cable requirements withing building |
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Term
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Definition
| used in ducts,plenums and other spaces used for environmental air |
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Definition
| used in vertical shaafts and floor to floor buildings |
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Term
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Definition
| general use coax cable..white,black, |
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Term
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Definition
| cables including network power cables must be removed if not identified for future use |
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Term
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Definition
| length of ground should be 20ft or no longer than the shortest outlet |
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Term
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Definition
| the vertical and horizontal route of the telecommunicaitons cable( where the cable is going) |
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Term
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Definition
| cable and connecting hardware that provides interconnetions between telecom rooms(connects actual rooms together) |
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Term
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Definition
| panel(wood/metal)used for mounting,connecting hardware and equipment....for securing |
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Term
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Definition
| review survey-aquire necessary materials-conduct team meeting-perform actions-follow up |
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Term
| before leaving team meeting |
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Definition
| ensure techs know..next steps,assignments,responsibilities, and completion date |
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Term
| business class services for large businesses |
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Definition
tailored needs,50 users or more,high security ethernet service,single point of contact with national account manager, seperate centers from residential and small business customers
*COMCAST ENTERPRISE SUPPORTS LARGE BUS. |
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Term
| (ens)ethernet network service |
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Definition
point to multipoint(1 location to multiple locations)direct feed, exchange data 1gig/sec
features(any to any conectivity,class of service awareness,vlan transparency |
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Term
| (edi)ethernet dedicated internet |
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Definition
point to internet..similar to t1
10mbps to 1 gig in 1 mbps increments
bgp routing protocol(helps rout packets more efficiently)(load balancing) |
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Term
| (epl)ethernet private line |
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Definition
| office to office,point to point |
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Term
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Definition
| federal program that offers telecom service discounts to schools and libraries |
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Term
| ip3 server manager server |
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Definition
| device that provides hotel management with the ability to monitor the network. |
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Term
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Definition
| also known as a channel deletion filter..deletes unused channel and inserts local feed for subscription channel |
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Term
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Definition
| connects directly to the ip3 server by ethernet,can support up to 54 rooms.(takes ethernet service and puts it on coax) |
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Term
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Definition
| converts coax signal back to ethernet over cat5. in each guest room |
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Term
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Definition
| group of computers that communicate as if they were attached to the same wire no matter the locaiton |
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Term
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Definition
| unwanted signal (ingress) |
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Term
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Definition
| caused by random electron activity of atoms that make up conductor resistor or any part of passive circuit in question(.17db per 20 degrees f) |
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Term
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Definition
| fuses go in the same way they go out |
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Term
| (cpd)common path distortion |
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Definition
| not ingress related,caused by oxidation , reaction of dissimilar metals |
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Term
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Definition
| ingress from tap to cpu. common causes...cb radio,voice of america,ameritune radio |
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Term
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Definition
| caused by off air broadcast getting into our system (same frequency same video content) |
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Term
| (vop)velocity of propogation |
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Definition
| % of speed of light that will travel through cable vs a vacuum |
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Term
| amplifier data box(tombstone) |
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Definition
| used to provide all of the information you will need to know about the adjacent amplifier |
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Term
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Definition
| low resistance connector between 2 points in an electric ciruit that forms an alternate ath for a portion of the current(like a fuse but metal) |
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Term
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Definition
| do not overtighten seizure screws. 1/4 to 1/8 of and inch tighten backnut lenght of center connector on pin |
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Term
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Definition
| you sont care about circumstances of behavior,dont care about the person, not be around long enough to follow up,the person has no power to change,motives are not for improvement but to belittle,time place or imappropriate |
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Term
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Definition
| righe to use another person's real estate for a specific pupose |
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Term
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Definition
| when length of cable within building is 50ft or less..no requirements |
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Term
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Definition
| enclosed channel designed for holding wires(big conduit) |
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Term
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Definition
/30 252, 1static ip, 1 public device
/29 248, 5static ip, 5 public devices
/28 240, 13static ip, 13 pub devices |
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Term
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Definition
| allows direct inbound internet traffic to connect to a specific application or computer within a private lan via predefined ports |
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Term
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Definition
| ability to dynamically open a specific inbound port based on a request from a local computer |
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Term
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Definition
| enables you torestrict specific local hosts from accessing particular internet applications |
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Term
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Definition
63-call forward selective(frm list only
72-call forward variable(all calls)
70-cancel call waiting
74-speed dial 8
75-speed dial 30
52-call hold(4-8 line emta only)
230-terminal make busy(4-8 line only)
77-anonymous call rejection
60-call screening
67-caller id blocked
69-return call
80-call screening deactivation
81-distinctive ring deactivation
82-caller id blocking per line
83-call forward selective deactivation
86-repeat call deactivation
87-anonymous call rejection deact.
88-call retrieve
89-cancel call return
97-direct call pickup
98-call pickup(anyphone in company)
99-voicemail
22-flash call hold
230/231-multi line hunt group |
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Term
| tree map(amplifier schematics) |
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Definition
| provide layout of the system in a condensed form. show active devices cascaded and how they connect to the headend,hub,or node |
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Term
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Definition
| show the locations of the elctronic equipment,including the headend and any hubs,also amps,power supplies,and taps |
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Term
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Definition
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Term
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Definition
| shows street with poles and pedestal locaitons and includes the span length or footage between these items |
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Term
| (fec)forward error correction |
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Definition
| additional data bits are added to the digital video bit stream to help identify and correct any errors that may be caused by the transmission system |
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Term
| second order harmonics typically how frar below sum and differnce products |
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Definition
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Term
| fastest maximum speed and longest signal range |
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Definition
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Term
| comcast highpass filter attenuates |
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Definition
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Term
c/n ratio output of single amp noise figure 12 and input level 15
(subtract noise figure from input level and add to 59.12) |
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Definition
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