Shared Flashcard Set

Details

CCT5
CCT5 exam
77
Communication
Professional
09/08/2011

Additional Communication Flashcards

 


 

Cards

Term

Presintation skills 

Minimizing anxiety

Definition

audience is your friend

memorize the most important parts of what you will say.

practice positive self-talk

breath

check appearance

Term
Network Address Translation (NAT)
Definition
several computers share a single IP address for access to internet
Term
Port Address Translation (PAT)
Definition
forwards request for a particular IP port pair to another IP port pair
Term
*22
Definition
Flash Call Hold
Term
*230
Definition
Activate Terminal Make Busy
Term
*231
Definition
De-activate Terminal Make Busy
Term
*232
Definition
Activate Group Make Busy
Term
*233
Definition
de-activate group make busy
Term
*52
Definition
Call Hold
Term
*55
Definition
Direct to Voice Mail
Term
*57
Definition
Call Trace
Term
*60
Definition
Call Screening Activation
Term
*61
Definition
Distinctive Ring Activation
Term
*63
Definition
Call Forwarding Selective Activation
Term
*66
Definition
Repeat Calling Activation
Term
*67 
Definition
Caller ID Blocking per call
Term
*68
Definition
Call Park
Term
*69
Definition
Return Call
Term
*72
Definition
Call Forward Variable (everyone) Activate
Term
*73
Definition
Call Forward Variable Deactivate
Term
*74
Definition
Speed Dial 8
Term
*75
Definition
Speed Dial 30
Term
*77
Definition
Anonymous Call Rejection Activation
Term
*80
Definition
Call Screening Deactivation
Term
*81
Definition
Distinctive Ring Deactivation
Term
*82
Definition
Caller ID Blocking Per Line
Term
*83
Definition
Call Forward Selective Deactivation
Term
*86
Definition
Repeat Calling Deactivation
Term
tools every tech should have
Definition
Meter, volt/ohm meter, test set
Term
*87
Definition
Anoymous Call Rejection Deactivation
Term
*88
Definition
Call Retrieve
Term
*89
Definition
Cancel Call Return
Term
*97
Definition

Direct Call Pickup

(*97 plus extention to pick up a call at that extention)

Term
*98
Definition
Call Pickup (any phone in company)
Term
*99
Definition
Voicemail
Term
Cumulative Leakage Index (CLI)
Definition

Levels:

15uV @ 30 meters 5-54 MHz

20uV @ 3 meters 54-216

Term
Following Ghost
Definition

on the Left 

caused by Reflection

Term
Leading Ghost
Definition

on the Right

caused by Ingress

Term
4 packages for BCTV
Definition

Basic

Standard

Info and Entertainment

Preferred

Term
Hum Modulation
Definition

Horizontal bar on screen

caused by:

-degraded DC power supply

-Power Passing Chokes

1 bar = 60 Hz cycle

2 bars = 120Hz cycle

Term
Quadrature Amplitude Modulation (QAM)
Definition

allows 2 different wave forms to carry different content on the same frequency

90degrees out of phase

Term
High Pass filter
Definition
attenuates 3-50 MHz
Term
Frequency Division Multiplex
Definition

ability to carry and individually select channels on a single cable by unique frequency

split spectrum: forward and return

Term
Diplex Filter
Definition
seperate RF into forward and return
Term
Power Diplex
Definition

Separates or comines the AC current into two parts:

AC power and RF signals

Term
Equalizer
Definition
Compensated for the unequal attenuation properties of coax cable at different frequencies
Term

Automatic Gain Control (AGC)

Automatic Level and Slope Control (ALS)

Definition
compensate for fluctions in signal at input of Amp
Term
Power Inserter
Definition

inserts power to amp system

uses Low Pass Filter to prevent RF from entering Power Supply

Term
Converged Regional Area Network (CRAN)
Definition

network architecture based on a single common infrastructure where all services are delivered via IP ovea consistent transport and routing architecture

  • All Digital Simulcast (ADS)
  • unencrypted transport (UET)
  • High Speed Internet 
  • VOD
Term
RF distrabution system
Definition
60 to 90 Volts AC on coax
Term
ASC
Definition
Advance Service Center
Term
Steps to Coaching
Definition

Give brief instructions (less than 10 minutes)

Break down task into small learning steps

Demonstrate

Practice

Provide Feedback and support

Term
Avid Beginner
Definition
Enthusiastic to learn a new skill. somewhat apprehensive.
Term
Disillusioned Beginner
Definition
learners have reached Failure a few times. emotional support must increase to help keem confidence
Term
Relucant Learner
Definition

learners have become Capable in new skill, but not confident. 

feedback must stay high to build confidence

Term
The Expert
Definition
take Ownership of new tasks and responsibilities 
Term
Service order Agreement
Definition

aslo called "business contract"

outlines services provided and costs.

includes special insructions, contact information, monthly rate and charges

Term
Terms and Policies
Definition

document detailing what Comcast does/doesn't provide, and what is expected of the customer. example

Access

Comcast provided equipt

customer owned equipt

 

Term
Pathway
Definition

the vertical and horizontal route of the

telecommunications cable

Term
Backbone cabling
Definition
cable and connecting hardware that interconnects between telecommunications rooms, equipt rooms, and enrance facilities
Term
Backboard
Definition
a pannel used for mounting connecting hardware and equipt
Term
Raceway
Definition
any enclosed channel designed for holding wires
Term
Conduit
Definition
rigid or flexible tube through which cable can be pulled
Term
Five steps to the Installation Process
Definition
  • Review site survey
  • Aquire necessary meterials
  • Conduct  team meeting
  • Perform actions
  • Follow-up
Term
Team Meeting goals
Definition
  • Next steps
  • Assignments
  • Responsibilities
  • Completion date
Term
Horizontal cable
Definition

cable that runs from telecommunications room to a device

(may be installed horixontally or vertically)

Term
Class of Service Aware
Definition
Dynamic traffic devivery through the Comcast network with up to three different performance levels
Term
Ethernet Network Services
Definition
custom Ethernet network allows customers to seamlessly like multi locations together and exchange date up to 1 gigabit per sec
Term
Ethernet Dedicated Internet
Definition
reliable and highly scalable Intenet connection over Comcast's extensive fiber network
Term
Tailored Bandwidth
Definition
symmetrical dedicated internet bandwidth configurable from 10Mbps to 1Gbps in 1Mbps increments
Term
Border Gateway Protocol (BGP)
Definition
supports mulithoming with load balancing for faster more efficient routing between networks
Term
Ethernet Private Line
Definition

Point to Point configuration

Dedicated connectiviey: layer-2 capacity between locations

Flexible configuration: bandwidth scalable up to 1Gbps with multiple QoS

Term
Beat
Definition
unwanted signal entering cable causing diagonal pattern on the screen
Term
Return Path Interference
Definition

ingress from transmitters in the upstream freqs 5-42(amateur radio)

majority entering between tap and CPE

 

Term
Common Path Distortions
Definition

interference in the return path caused when two or more cariers encounter a non-linear device like oxidation.

Harmonics and Sums, and Difference Beats are produced

Term
BEAT frequencies are produced by?
Definition
all mathematical combinations of the two different frequencies that don't result in a negative value
Term
Capacitive Coupling 
Definition
Signals on one wire are transferred to a nearby wire without physical connectivity
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