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What are these 5 Steps?
1.Give brief instructions (Normally 10 Minutes).2.Bread complicated tasks into small learning steps.3 Demonstrate 4 Have them practice, coaching them until they can do it on their own.5. Provide Feedback and Support |
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| Give brief instructions( Normally less than 10 Minutes) Is a used in what. |
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| when is the terms used? break complicated tasks into small learning step? |
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| When would you be demostrating something? |
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| When would you have them practice, coaching them unil they can do it on their own? |
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| When would you provide feedback and support? |
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What is a coaching do?
A. reprimand
B. Evaluate people
C. Suggest
D. Make assumptions |
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What is a coaching Dont.
A. Listen and consider
B. Evaluate Actions
C.Evaluate People
D. Reward good Behavior |
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What doesnt belong?
A. Admit when you dont know something
B. Assume the process steps were followed
C. Use start stop continue method
D.Insist on critiquing process setps |
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| What are the 8 Coaching Do's? |
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| Suggest, Listen and consider, Admit when you dont know something, Evaluate Actions, Insist on critiquing process steps, Be clear and specific, Reward good behavior, Use start/ stop/ continue method. |
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What are the 6 coaching dont's?
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| Reprimand, Belittle, Cut off and ignore, Evaluate people,k Assume the process steops were followed, make assumptions |
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| What shoud you do before providing constructive feedback? |
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| Carefully review the actions and decisions that led up to it. |
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When should you not give feedback?
A. You dont care about he circumstances of the behavior.
B. You dont care about the person.
C. The feedback is about tsomethig the person has no power to change.
D. All of the above |
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Who needs the least support and least instruction/ feedback?
A. Reluctant learner
B. Disillusioned Beginner
C. Avid Beginner
D. Expert |
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Who needs the most Support and Most instruction/ feedback?
A. Reluctant learner
B. Disillusioned Beginner
C. Avid Beginner
D. Expert
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Who needs the least support but the most instruction/ feedback
A. Reluctant learner
B. Disillusioned Beginner
C. Avid Beginner
D. Expert
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Who needs the Most support but least instruction andfeedback?
A. Reluctant learner
B. Disillusioned Beginner
C. Avid Beginner
D. Expert
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Business Contracts are aslo known as?
A Terms of service
B Site Survey
C. Terms and policies
D. Service order agreement. |
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Service order agreement typically include
A . Terms of service
B.Special instructions, Contact Information and a monthly rate with charges for ancillary services.
C. Where the tech will put the Emta
D. All of the above |
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| Where are these located? Customer contact information. Services and Optoins. Total service charges. Installation and construction Informations and costs. Special constructions. configuaration details. Billing info. Legal info and disclaimers. Signatures by customer and comcast |
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| What is the very thorough document that delails what comcast provides, what comcast does not provide, and what is expected of customer? |
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| Terms and policies ( business class terms and conditions) |
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| Definitions, Delivery of services, and billing payment would be in what document? |
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what item does not belong
A Renewals and termination.
B. Limitation of liablility/Disclaimer of warranties/ Warnings
C. Software and services
D. Billing info |
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| D is on service order agreement and other 3 are in terms and policies |
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Definitions are found on what document?
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| Deliver of service is in what document |
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| billing and payment is in what document? |
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| Renewals and terminations is in what document |
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| Limitaion of liability/ Disclaimer of warranties/ Warnings are in what document? |
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| Software and services is in what document? |
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| Confidential information & privacy is in what document? |
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| Porhibited uses is listed in what document? |
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| Service credit is listed in what document? |
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Insurance is listed in what document?
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| Web hosting and DNS terms is located in what document? |
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| Where can i find comcasts acceptable use policy? |
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| Article 820 of the nec does what. |
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| Describes the cable requirements in buildings |
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| The vertical and horizontal route of the temecom cable. |
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| What cable would conect two equipment rooms? |
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| A enclosed channel designed for holding wires or cables. |
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| The five Steps of the Installations process are: |
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Review site survey.
Acuire Necessary Materials
Conduct team meeting
Perform actions
Follow- up |
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