variety-change it up

brevity-keep it short

experience-link it up

self discovery-let them ask

relevance-show how it applies

build a rapport

ask questions

listen

position the product

communicate the benefits

ask for sale

behavior

quality

customer relations

professionalism

appearance

attendance

comcast spirit

adaptability

on the job training

student not the champion to be primarily responsible to complete the work.

the champion assist the student complete his work

primarily responsibile for completeling the work

the student will assist the champion complete work

student trains with champion who works with technologies that the student would not otherwise be responsible

learning opportunnity that occurs throughout a day ride

ride-outs that addresses any aspect of the student spirit

visual-learn through seeing

auditory-learn by listening

tactile-hands on approach

rate-how fast

volume-how loud

force-variety in your volume

pitch-how high or low you speak

paraphrasing-repeating what was heard verifying info

passive listening-indicating paying attention

agreement responses-show listening to customer

communicate benefits

features-what make the product great

benefit-how features meet the customers needs

(moving picture export group)

identifies and removes redundant information between successive images of the video

mpeg video sequence

I,P,B

I-intracoded,is a single freestanding image.1st picture

P-predictive,based on nearest previous i or p-picture

B-bi directional,uses past and present subsequent pictures as references to calculate compressed pic data

480i

480p

720p

1080i

1080p

4:3

16:9

5.1

needs 6 channels

dynamic name system

translate a website name into a ip address

post office protocol v3

users access their email through their email server

network address translation

data flowing to and from internet and computers on a local network

media access control

unique number assigned to computer hardware

dynamic host configuration protocol

worms-uses pc networks and security holes to replicate

executable-piggybacks off a program

email-sends copies of itself to contact email

trojans-claims to do 1 thing but does damage to pc

signature scanners-looks@ content of boot record programs

heuristic detectors-looks for sections of code triggerd by time and dates

memory residen- installs programs in ram..example norton and macafee

packet filtering- examines each packet and if originaiton address of data is listed ad banned internet location its blocked

proxy- traffic goes through it.located ourside the firewall.takes the hit dangerous transmission goes through filter

stateful inspection- compares each packet to a database know as safe data.must resemble data its seen before

file transfer protocol

for transfering files through internet

subnet masks

taking large network and putting it into smaller sections

network-lowest in value

routable-server gives customer

gateway-on the gateway

broadcast- identifies the host and highest value

/30- 4 ip addresses and 1 static ip,mask is 255.255.255.252

/29- 8 ip addresses and 5 static ip, mask is 255.255.255.248

/28- 16 ip addresses and 13 static ip, mask is 255.255.255.240

key stream

 pbx

public switched telephone network

worldwide network of public circuit switches use by tradidtional local and long distance companies

point of presence

telecom companies interconnect systems with other networks

network interface device

point of interconnection between comcast and ilec

ringer equivalent number

total ren line should not excedd 5

alarm panel jack

input screws are 4 and 5

output screws 1 and 8

base wire order

blue,orange,green,brown

tip voltage-0v

ring voltage--48v

8v through wires

tip voltage-  -20v

ring voltage-  -28v

90-100vac

frequency 20-25hz

output- 48 vdac 50 watts

requires 120 vac unswitched outlet

ethernet connector

straight-568a-568a:pc to router

crossover-568a-568a:pc to pc

http or web traffic-80,8080

https or secure- 443

smtp and pop - 25,80

52-call hold

63-call forward selective

66- call screening

67-caller id blocking per call

70-cancel call waiting

72-call forward variable

74-speed dial 8

75-speed dial 30

77-anonymous call rejection

230- terminal make busy

telemetry block

1-white,ac fail

2-brown, battery need to be replaced

3- blue, battery missing

4- orange, battery low

5- green, return

6-black

7-red

converged regional area network

provides a single common infastructurein which all services are delivered via ip over a consistent transport and routing architechture

passes high attenuates low frequencies

3-50mhz

rule 1- if input level numerically equals an amplifier nf, the output c/n will always be 59.2

rule 2-for each db the input level is raised above amplifiers nf, the output c/n improves by and equal amount above 59.2

rule 3- c/n at output of a single amplifier is always worse than that at the input by an amount equal to the amplifiers nf

caused by reflection and poor return loss@ reflecting device.

left

right

appears when ingress allows locally broadcast tv channedlss signal to enter tv analog with the channels signal supplied by the network

5-54 and above 216 mhz

15 micrivolts/meter at 30 meters

composite triple beat

no interference on ch 5 & 6

tree and branch

hfc

cran

1bar 60hz

2 bar 120hz

added carrier interacts with all other carriers producing mor and more second and third order beats

doesnt effect ch 5 & 6

ipaddress-t, continuous ping

forward error correction

additional data bits are added to the digital video bit stream to help identify and correct any errors

passes high frequencies well but reduces frequencies lower thatn the cut off frequency

3-50mhz

point of presence-phone

post office protocol-hsi

proof of performance-fcc

signal level meter

vollt ohm meter

fdm

frequency division multiplexing

ability to carry and individually select different channels on a single cable by their unique frequency

device with 3 ports

common port

port that passes only frequencies above its crossover point

port that passes only frequencies below its crossover point