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| What are the Five Key Factors, with how adults learn. |
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| Variety, Experiences, Relevance, Brevity(short and sweet), Self-discovery. (VERBS) |
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| What are the 3 different learning styles? |
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| Visual, auditory, Tactile(Hands on) |
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| Which style take detailed notes? |
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| Which style becomes easily distracted? |
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| Every customer interaction is a ? |
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| What are you helping when you take slow and steady breaths? |
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| Remembering that the audience is your friend reduces what? |
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| Memorize the most important parts of what you'll say is a form of? |
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| Practicing positive self-talk helps? |
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| Checking your appearance not only only ensures you are adhering to the company's standards but also limits your ? |
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| Speed at which you speak is referred to as ? |
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| How loud you speak is referred to as ? |
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| Variety in the volume used to emphasize a point refers to ? |
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| Highness and lowness of voice is referred to as ? |
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| What are the 4 components of using your voice effectively? |
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| Rate, Volume, Force, Pitch |
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Term
| True Or false? Do: Keep you hands in front of you? |
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| True Or false? Do: Keep you hands behind you? |
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| True Or false? Do: Keep you hands above your waste. |
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| True Or false? Don't: Hold props |
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| True Or false? Don't: Emphasize important points with your hands. |
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| True Or false? Don't: Flail |
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| True Or false? Do: Put your hands in your pocket. |
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| True Or false? Do: Pick your nose |
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| True Or false? Eye control tells the listener something about you? |
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| Eye control allows you to _____ about the listener. |
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| Make eye contact for _ to_ secs before looking away, then re-establish eye contact. |
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| Six key techniques to use while selling. |
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| Build rapport, Ask Questions, Listen, Position the product, Communicate the benefits, Ask for the sale. |
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| When you build rapport with a customer you create a _______ with them. |
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| The key to building rapport is making a _____ ______. |
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| When selling, you should use a _____ tone of voice. |
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| _____ is another very effective way to help make the conversation between you and customer more comfortable and interesting. |
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| Of all the selling techniques, ______ ______ is probably the most important. |
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| 3 strategies when listening are ? |
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| Para-phasing, passive listening, offering agreement responses. |
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| Reinstating what they just said is ? |
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| To indicate that you are listening, is what form of listening? |
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| When you nod or give agreement response is a what listening strategy? |
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| Offering Agreement response |
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| To suggest a product that will fulfill the needs or interest the customer has expressed to you is what? |
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| The _____ are what make the product great. |
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| The _____ are how the features meet the customers needs. |
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| What is the final step, and is the most often the most difficult test? |
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| The ability to make the conversation between you and your customer more comfortable and interesting is an example of what? |
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| Suggesting a product that will fulfill the needs or interests the customer has expressed to you is? |
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| Learning opportunity that requires the student, not the champion, to be primarily responsible for completing the work order. |
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| A continuing process of evaluating and connecting experiences. |
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| In the CCT-4 manual, getting your butterflies to fly information is an example of what. |
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| Why did the fly fall off the toilet? |
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| Questions typically begin with words such as "Why" and "How", or phrases such as "Tell me about...". Often they are not technically a question, but a statement which implicitly asks for a response. |
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| Form of question which can normally be answered using a simple "yes" or "no", a specific simple piece of information, or a selection from multiple choices. |
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