Term
You just arrived at a customer site to install an IP gateway. What do you do first?
a. look for the break room to get coffee.
b. look for cable drop
c. look for power meter
d. find your customer contact to begin the installation |
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Definition
| d. find your customer contact to begin the installation |
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Term
You and a lower level Commtech have been working together all day. At your last customer you:
a. finish the job quickly yourself so you can get home. It's been a long day
b. Tell the lower level Commtech he/she needs to do jobs faster.
c. slowly go through each step to snsure the lower level Commtech understands each step.
d. none of the above |
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Definition
c. slowly go through each step to snsure the lower level Commtech understands each step. |
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Term
What is the Minimum Annual Performance Rating for CCT-4?
a. 3.6
b. 3.0
c. 2.0
d. there are no Minimum
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Definition
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Term
One of the basic requirements for CCT4 is what?
a. you need a minimum 4.0 annual performance rating
b. you have been CCT3 for six years
c. your repeats on Trouble call less than 3% for the past 12 months
d. no corrective action or preventable safety violations in previous 6 months |
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Definition
d. no corrective action or preventable safety violations in previous 6 months |
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Term
What is a Reasonable Expectations for Champions?
a. Take the lead in the relationship
b. Devote approximately 20 hours per month doing champion (ride-out) activites.
c. Set up all the meetings
d. spend more time on the relationship than he/she is willing or able to give
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Definition
b. Devote approximately 20 hours per month doing champion (ride-out) activites. |
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Term
Learning opportunity that requires the student, not the champion, to be primarily responsible for completing the work order.
a. On the Job Training (OJT)
b. Shadowing
c. Cross training
d. Cross training
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Definition
| a. On the Job Training (OJT) |
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Term
Example of Coaching is?
a. A technican who mainly installs video services working with a student who is installing Dig. Voice Serv.
b. The Student will be assisting the champion completed his/her work.
c. Learning opportunity that occurs throughout a day of ride-outs that addressis any aspect of the student's spirit, ability or career development
d. Leaning opportunity that requires the student, not the champion primarily responsible to complete the work order |
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Definition
c. Learning opportunity that occurs throughout a day of ride-outs that addressis any aspect of the student's spirit, ability or career development |
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Term
Example of Shadowing is?
a. A technican who mainly installs video services working with a student who is installing Dig. Voice Serv.
b. The Student will be assisting the champion completed his/her work.
c. Learning opportunity that occurs throughout a day of ride-outs that addressis any aspect of the student's spirit, ability or career development
d. Leaning opportunity that requires the student, not the champion primarily responsible to complete the work order |
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Definition
b. The Student will be assisting the champion completed his/her work. |
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Term
Example of Cross training is?
a. A technican who mainly installs video services working with a student who is installing Dig. Voice Serv.
b. The Student will be assisting the champion completed his/her work.
c. Learning opportunity that occurs throughout a day of ride-outs that addressis any aspect of the student's spirit, ability or career development
d. Leaning opportunity that requires the student, not the champion primarily responsible to complete the work order |
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Definition
a. A technican who mainly installs video services working with a student who is installing Dig. Voice Serv. |
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Term
A workbook that was created to assist you as you work alongside a trainee.
a. the Champions Guide
b. the Discovery Guide
c. the Employees Guide
d. the Comcast/Xfinity Guide |
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Definition
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Term
A workbook that was created to assist the trainees in the daily work.
a. the Champions Guide
b. the Discovery Guide
c. the Employees Guide
d. the Comcast/Xfinity Guide |
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Definition
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