What do you do before trouble shooting the Phones in the cust. home.

a. remove RJ-11 from back of eMTA.

b. place phone off-hook

c. unplug eMTA from wall

d. take batties out of eMTA

b. place phone off-hook

Before disconnecting the ILEC in a cust. home what sould you do?

a. ensure all phones are plue in.

b. ensure all wireless phones are unplugged from the electical outlets.

c. Make an international test call to verify service

d. Make sure eMTA is on customer's account

The correct order to hook up the eMTA is?

a. connect RF to eMTA, then battery, then connect AC pwr.

b. install battery, connect RF to eMTA, then connect AC pwr.

b. conncet AC power to eMTA, connect RF, install battery

c. is doesn't matter which way it's hook up.

If CHSI is being installed have cust.

a. have customer check for min. requirement on there computer

b. have customer get there wireless router so you can put eMTA as farways as possible from cust. computer

c. have the customer boot up from a power off status to ensure on pre-existing conditions are present

d. have cust. take alarm out of test mode

c. have the customer boot up from a power off status to ensure on pre-existing conditions are present

true / false

Place 911 stivker on eMTA - give other stickers to the customer

What is the first thing you do with customer on a install of CDV.

a. Greet cust. ask them how ther family is doing.

b. Have cust. inform there alarm company

c. Greet customer-confirm work order and ask to see area where service will be installed

d. verify tap levels upstream and downstream

c. Greet customer-confirm work order and ask to see area where service will be installed

Comcast Digital Voice (CDV) battery backup porvides how my hours of standby services

a. 10 to 12 hours

b. 4 to 8 hours

c. up to 10 hours

d. 6 to 8 hours

Does Comcast Digital Voice (CDV) have online bill access?

a. no, not at this time

b. Yes, you can go to comcast.com

c. Yes, you can go to www.comcast.net/viewbill

d. Yes, you can go to www.comcast.com/viewbill