Term
As a Commtech. by end of a visit with the customer you need to make sure that.
a. you've answered all the customers questions
b. you've explained how you solved the problem
c. the customer is familiar and comfortable with all the chosen probucts and services
d. all the above |
|
Definition
|
|
Term
What are the five ways Adults Learn.
a. Hearing, Seeing, Talking, Questioning, Believeing
b. Variety, Brievity, Experiences, Self-discovery, Relevance
c. Variety, Seeing, Talking, Self-discovery, Believeing
d. Hearing, Brievity, Experiences, Self-believeing, Relevance |
|
Definition
| b. Variety, Brievity, Experiences, Self-discovery, Relevance |
|
|
Term
Studies shows that adults are able to listen attentively for about 10 minutes, than become more and more easily distracted. What type learning would this fall under?
a. Variety
b. Self-discovery
c. Relevance
d. Brevity
|
|
Definition
|
|
Term
In general, as adults receive new information, they compare it to what they already know, assimilating what's familiar and processing what's new.
a. Variety
b. Self-discovery
c. Relevance
d. Experiences |
|
Definition
|
|
Term
Adults like to learn in many types of ways. Some adults like to change it up, type of learning. What type of learning is this?
a. Variety
b. Self-discovery
c. Relevance
d. Experiences |
|
Definition
|
|
Term
Many adults find it effective to acquire infomation on their own by asking questions building skills, and gaining insights through one-on-one descussions in which they are an active participant.
a. Variety
b. Self-discovery
c. Relevance
d. Experiences |
|
Definition
|
|
Term
Adults want to believe that what they're learning and how it applies to them. They what to understand why what they're learning is important, and how that new information applies to them in their lives.
a. Self-discovery
b. Brevify
c. Relevance
d. Variety |
|
Definition
|
|
Term
What are the learning styles?
a. Visual, believing, Self-discovery
b. Visual, Auditory, Kinesthetic
c. Visual, Audiory, Think in pictures
d. None of the above
|
|
Definition
| b. Visual, Auditory, Kinesthetic (Tactile) |
|
|
Term
If you had a trainee who said to you he/she like to learn by experience new things for the themselves. What kind of Adult learning styles is that.
a. Visual learners
b. Auditory Learners
c. Tactile Learners
d. none of the above |
|
Definition
|
|
Term
If you had a trainee who said to you he/she like to learn by asking questions and paraphrase. What kind of Adult learning styles is that.
a. Visual learners
b. Auditory Learners
c. Tactile Learners
d. none of the above |
|
Definition
|
|
Term
If you had a trainee who said to you he/she like to learn by takeing detailed note, learning through seeing and think in pictures. What kind of Adult learning styles is that.
a. Visual learners
b. Auditory Learners
c. Tactile Learners
d. Kinesthetic |
|
Definition
|
|
Term
To Eliminate the butterflies and to get them to fly in formation! This is know as?
a. as Butterfly trainer
b. help you to breathe into a brown bag
c. Checking you appearance
d. Managing Anxiety |
|
Definition
|
|
Term
As as Commtech. managing anxiety what is one thing you can do?
a. gets some butterflies from the trainers
b. live a clean and peacefully life
c. Rememer that the audience is your friend
d. all the above
|
|
Definition
c. Rememer that the audience is your friend |
|
|
Term
true or false
To Help Minimizing Anxiety.
Checking your appearance, makeing sure that the customer sees us when he/she looks at you will meet all the company's standards for quality and appearances. I.E. Your uniform is clean, truck is clean. |
|
Definition
|
|
Term
As a Commtech. There are 5 things we do to managing Anxiety. What are they?
A. Remember that the audience is your friend, memorize the important parts of what you'll say, practice positive self-talk, breathe, check you appearance.
B. 1. remember cust. learn in a variety of ways. 2.relate experience with cust. 3. do self-discovery with cust. 4. Keep it brief no more then 10 mins 5. and last Be Relevance
|
|
Definition
A. Remember that the audience is your friend, memorize the important parts of what you'll say, practice positive self-talk, breathe, check you appearance. |
|
|
Term
When using your voice effectivey, what the four componesnts of you voice.
a. rate, sound, force, and pitch
b. rate, volume, force, and pitch
c. force , pitch, timing, and rate
d. force, timing, look, and sound |
|
Definition
b. rate, volume, force, and pitch |
|
|
Term
When talking to cust. regarding hand gestures what do you do.
a. Keep them below the waist to avoid being a distraction.
b. Bury them in your pockets
c. put them behind you back
d. don't do any of the above things. |
|
Definition
| a. Keep them below the waist to avoid being a distraction |
|
|
Term
true or false
Good Eye control. It tells the listener something about you. |
|
Definition
|
|
Term
As a Commtech what are the six key techniques for selling.
a. build rapport, Don't as to many questions, listen, position the product, communicate the benefits, and ask for the sale.
b. build a partnership, ask questions, listen, position the product, communicate the benefits, talk about the sale
c. Build rapport, ask questions, listen, position the product, communicate the benefits,and ask for the sale.
d. none of the the above |
|
Definition
c. Build rapport, ask questions, listen, position the product, communicate the benefits,and ask for the sale |
|
|
Term
As CommTech how do you build a Rapport with cust.?
a. Talk about your family
b. Making a good impression right away
c. tell cust. how hard this job is going to be
d. talk in a soft tone of voice
|
|
Definition
b. Making a good impression right away |
|
|
Term
true or false
The following is sample of a question that is Open Ended question?
Do you ever miss important phone calls? |
|
Definition
|
|
Term
true or false
The following is sample of a question that is Closed Ended question?
Do your kids use the Internet a lot? |
|
Definition
|
|
Term
true or false
The following is sample of a question that is Open Ended question?
What do you like best about having cable service? |
|
Definition
|
|
Term
What are the three components of an effective rapport building?
a. ask open-ended questions, ask close-ended questions, ask for the sale
b. using a positive tone of voice, positive body language, personalization
c. Ask questions, listen to the customer, upsell
d. talk softly, stare, listen |
|
Definition
| b. Using a positive tone of voice, positive body language, personalization |
|
|
Term
This is what makes the product great
a. Benefits
b. both a & c
c. Features
d. Salesperson |
|
Definition
|
|
Term
This is how the features meet the customer's needs
a. Benefits
b. Features
c. The right equipment
d. both a & b |
|
Definition
|
|
Term
Questions that prompt a "yes or no" answer
a. Personal questions
b. Open-ended questions
c. Unrelated questions
d. Closed-ended questions |
|
Definition
| d. Closed-ended questions |
|
|
Term
Questions that prompt a wide variety of answer
a. Closed ended questions
b. Personal questions
c. Open-ended questions
d. unrelated questions |
|
Definition
|
|
Term
What are the 6 techniques in selling? |
|
Definition
1.Build rapport
2.Ask questions
3.Lsten
4.Position the product
5.Communicate the benefits
6.Ask for the Sale |
|
|
