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| The quantitative and qualitative, measurable and non-measurable outcomes resulting from a change. |
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| Choosing to accept and demonstrate a new way of thinking of behaving. |
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| The achievement of the expected outcomes of a change. |
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| The transition from a current state to a future state. |
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| The condition at the time the change is initiated. |
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| The condition at the time when the benefits have been realized. |
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| How people, process, technology and the workplace are affected during the transition from current state to future state. |
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| The practice of applying a structured approach to the transition of an organization from a current state to a future state to achieve expected benefits. |
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| An event or condition that, if it occurs, may have an effect on the change benefits. |
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| When the amount of change occurring in an organization is more than can be effectively handled by those affected by the change. |
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| The organizational or individual collection of knowledge, skills, and abilities |
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| Stakeholder involvement and influence in the change process. |
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| The decision-making processes, applied by authorized individuals or teams, for approving/ rejecting, monitoring, and adjusting activities of a change management plan. |
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| A specific, measurable result or effect of an action or situation. |
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| The preparedness of an organization or its parts to accept, effectively handle, and integrate impending change. |
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| A stakeholder’s opposition to a change. |
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| The process of addressing stakeholders' opposition to a change. |
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| The individual or group in the organization accountable for the realization of the benefits of a change. |
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| An individual affected by a change. |
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| The ability to maintain the future state. |
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| The description of the future state |
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