Term
| anticipatory socialization |
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Definition
learning about the work through communication
1) vocational: childhood learning about parents general careers
2) Organizational: specific jobs |
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Term
| Advanced Communication and information technology (ACIT) |
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Definition
websites, AOL, videoconferencing
1) offer employees a way to communicate to employees
2) New members have fewer ways to communicate face to face with one another |
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Term
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Definition
tangible & physical features of the organization
ie: office space, dress code
at Pixar people can decorate their offices in any way they want to |
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Term
| critical & postmodern views |
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Definition
| focuses on challenges to power relationships and the status quo |
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Term
| Differentiation Perspective |
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Definition
| highlights differences across organizational units and subcultures |
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Term
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Definition
the writing of culture
ie: they review and evaluate a companys culture capturing overlooked traditions |
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Term
| Fragmentation perspective |
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Definition
focus on experience and expression of ambiguity within organizational cultures ;
replaces certainty with ambiguity |
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Term
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Definition
members of an organization who are held up as role models
ie: Steve Jobs for apple and pixar |
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Term
| High reliability organization |
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Definition
| ie: air traffic control towers & nuclear reactors members in these conditions operate in dangerous conditions where small mistake leads to disaster |
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Term
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Definition
consistent and clear; members agree about what they need to do and why they need to o it; NO ROOM for ambiguity
monologue not dialogue |
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Term
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Definition
culture is a process that is socially constructed in everyday communicative behaviors among all members in the org.
No such thing as managing culture .
Culture can't be managed; it emerges Leaders don't create cultures; members of the culture do |
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Term
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Definition
figure of speech to define unfamiliar experience in terms of a familiar one
ie: organization as a family |
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Term
| Organizational Assimilation |
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Definition
attempt to make sense of their job
surprise and sense making
initial expectations violated
initial expectations are violated |
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Term
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Definition
actions; ways of thinking, stories that characterize a particular organization
how to study: by interpreting the meaning of an organizations symbols |
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Term
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Definition
rituals, passion
ie: less experience Physicians asked to describe specific cases and receive immediate feedback on how well they can talk like a doctor |
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Term
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Definition
responds to managers desires for practical advice and specific comm. strategies for enhancing competitiveness and increase employee satisfaction
pg. 113 8 common characteristics of their culture |
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Term
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Definition
dramatize a cultures basic values
ie: office b-day celebration, performance evaluation |
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Term
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Definition
| process where people learn the rules, norms, and expectation of a certain culture overtime |
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Term
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Definition
stories convey
1) what the culture values
2) how things are done
3) create and recreate culture
ie: Disney uses stories to narrate a sense of community among its stakeholders |
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Term
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Definition
shared set of beliefs
-derived from organizations founders
example: SW airlines: fun
General Electric: innovation |
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Definition
survival depends on their ability to adapt to surrounding culture
(culture) = national standards of performance
pg 107
ie: In US focus on individual achievement; In Japan focus on the well-being as a collective group |
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