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Captain's Test Flash Cards
Captain's Test Flash Cards
212
Science
Pre-School
02/18/2010

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Cards

Term
What is the key performance measure?
Definition
Rep scores
Term
What is to craft a vision, mission, and a set of values?
Definition
Commitments
Term
What is PRIDE?
Definition
Personal Responsibility In Delivering Excellence
Term
What is a moment of truth?
Definition
Each and every decision and action
Term
True of False: If you take care of your staff, they will take care of the candidate
Definition
TRUE
Term
What are the five practices of exemplary leadership?
Definition
1 Model the way
2 Inspire a shared vision
3 Challenge the process
4 Enable others to act
5 Encourage the heart
Term
Leadership is not about personality, it’s about?
Definition
Behavior
Term
Who models the way?
Definition
Leaders
Term
Leaders cannot command commitment, only ?
Definition
Inspire it
Term
Leaders know well that innovation and change involve?
Definition
Experimenting and taking risks
Term
Leaders foster___________ and build __________?
Definition
Collaboration, trust
Term
Leaders create a culture of?
Definition
Celebrating values and victories
Term
Leadership is a relationship between?
Definition
Those who aspire to lead and those who choose to follow
Term
Under the practice of Model the Way what are the two commitments?
Definition
Clarify Values by finding your voice and offering shared ideals
Set the example by aligning actions with shared values
Term
Two commitments of Inspiring a Shared Vision
Definition
Envision the future by imagining exciting and ennobling possibilities
Enlist others in a common vision by appealing to shared aspirations
Term
The two commitments of Challenging the Process
Definition
Search for opportunities by seizing the initiative and looking outward for innovative ways to improve
Experiment and take risks like constantly generating small wins and learning from experience
Term
The two commitments of Enabling Others to Act
Definition
Foster collaboration by building trust and facilitating relationships
Strengthen others by increasing self determination and developing competence
Term
The two commitments of Encouraging the Heart
Definition
Recognize contributions by showing appreciation for individual excellence
Celebrate the values and victories by creating a spirit of community
Term
What is there a few essential of that someone must past before others are willing to grant the designation of leader?
Definition
Character tests
Term
For people to follow someone willingly, the majority of constituents believe the leader must be?
Definition
Honest
Forward looking
Inspiring
Competent
Term
What is the single most important factor in the leader/constituent relationship? It is the top of the list
Definition
Honesty
Term
What words are synonymous with honesty?
Definition
Integrity and Character
Term
What did 70% of the respondents select as one of their most sought after leadership trait?
Definition
Forward looking (ability to look ahead)
Term
What refers to the leaders track record and ability to get things done?
Definition
Competence
Term
Three of the four key characteristics make up what communication experts refer to as?
Definition
Source credibility
Term
Researchers typically evaluate leaders on three criteria, what are the three?
Definition
Their perceived trustworthiness
Their expertise
Their dynamism
Term
What is the foundation of leadership?
Definition
Credibility
Term
What is the Kouzes-Posner First law of leadership?
Definition
If you don’t believe the messenger you won’t believe the message
Term
Loyalty, commitment, energy, and productivity depend on?
Definition
Credibility
Term
“Credible” is handed down when?
Definition
Words and deeds are consonant
Term
What is the Kouzes- Posner Second law of leadership?
Definition
DWYSYWD (Do What You Say You Will Do)
Term
People trust leaders when?
Definition
Their deeds and words match
Term
To Clarify Values as a leader you must engage in these two essentials
Definition
Find your voice
Affirm shared values
Term
Before you can become a credible leader, you first?
Definition
Have to find your voice
Term
According to Milton Rokeach , values are organized into what two sets?
Definition
Means and Ends
Term
We use the terms values to refer to our?
Definition
Hear and now beliefs (means)
Term
What is a long term belief?
Definition
Ends (values)
Term
Values serve as?
Definition
Guides to action
Term
Who has the highest degree of commitment to the organization?
Definition
Those people who have the greatest clarity about both personal and organizational values
Term
Who has the lowest level of organizational commitment?
Definition
Those people with high clarity about the organizational values but low clarity about personal values
Term
What drives commitment?
Definition
Personal values
Term
What are the three central themes in the values of highly successful organizations?
Definition
High performance standards
Caring attitude about people
A sense of uniqueness and pride
Term
High performance values stress?
Definition
Commitment to excellence
Term
Caring values stress?
Definition
Communicate how others are to be treated
Term
Uniqueness values stress?
Definition
Tells people inside and outside how the organization is different from all the others
Term
What is the very first step in the journey to credible leadership?
Definition
Clarifying your values
Term
Credibility, both individual and organizational, is not just a promise. It’s also?
Definition
The ability to deliver on the promise
Term
What are the three actions you can use to Clarify Values for yourself and others?
Definition
Write a tribute to yourself
Write your credo
Engage in credo dialog
Term
To Set the Example you need to?
Definition
1. Personify the shared valued
2. Teach others to model the values
Term
What are the few signal sending actions to consider as you work to personally exemplify the shared values in your organization?
Definition
1. Spend your time and attention wisely
2. Watch your language
3. Ask purposeful questions
4. Seek feedback
Term
What are the few signal sending actions to consider as you work to personally exemplify the shared values in your organization?
Definition
1. Spend your time and attention wisely
2. Watch your language
3. Ask purposeful questions
4. Seek feedback
Term
What is the greatest distance we have to travel?
Definition
The distance between our mouths to our feet
Term
What is the single clearest indicator, especially to other people, of what’s important to you?
Definition
How you spend your time
Term
Which statement ranks the lowest from the observers perspective and the next to lowest from the leaders perspective?
Definition
(He or She) asks for feedback
Term
What are the few things that you can do to tech others what’s expected so they can hold themselves accountable?
Definition
1. Comfort
2. Tell Stories
3. Reinforce the behavior you want repeated
Term
What are “chance occurrences”?
Definition
Critical incidents
Term
What creates important ??? moments
Definition
Critical incidents
Term
Measurements and feedback are absolutely essential to increasing?
Definition
Efforts to improve performance
Term
What are tangible means of reinforcing values?
Definition
??? and recognition
Term
What are the steps you can use to improve and apply your capacity to “Set the Example”?
Definition
1. Do a personal audit
2. Develop a routine for questioning
3. Put story telling in your meeting agendas
Term
What is a potential teching opportunity?
Definition
-every questions (think about the “quest” in your question
Term
Leaders develop the capacity to Envision the Future for themselves and others by mastering what two essentials?
Definition
1. Imagine the possibilities
2. Find a common purpose
Term
What are the 4 central themes of our lives?
Definition
1. Do more to reflect your past
2. Attend to the present
3. Prospect the future
4. Feel your passion
Term
What is the difference in future horizons?
Definition
“the Janus Effect”
Term
What does one need to do to enhance their ability to be forward looking?
Definition
Look first into the past
Term
What does one need to d oto find the recurring theme in thier life?
Definition
Search the past
Term
What is the % of time that senior managers spend on being forward looking?
Definition
3% of their total time
Term
When a leaders role is strategic, (CEO) time orientations is?
Definition
Longer term and more future oriented
Term
Time orientations for a front line supervisor?
Definition
Future might be a year from now
Term
Middle levels?
Definition
3 – 5 years
Term
Senior levels
Definition
At least 10 years
Term
What are the 2 types of motivation?
Definition
Extrinsic and Intrinsic
Term
What type of motivations is more likely to create conditions of compliance on defiance?
Definition
External motivation
Term
What type of motivations produces for superior results?
Definition
Self motivations
Term
The very best leaders understand that heir key task is inspiring a?
Definition
Shared vision
Term
What is the most important reason people give for staying with an organization?
Definition
They like the work they are doing. (that they find it challenging, meaningful and purposeful)
Term
Workers rank _______ well above “high income”?
Definition
Interesting work
Term
Quality of leadership (working for a leader with vision and values) is more motivating that what?
Definition
????
Term
What is the most frequently mentioned measure of success in work life?
Definition
“Personal satisfaction for doing a good job”
Term
How often is the above citied as often as “getting ahead” or “making a good living”?
Definition
3 & 4 times as often
Term
People commit to this ______ not to plans
Definition
Causes
Term
What is the kind of leadership that gets people to infuse their energy into strategies?
Definition
Transformational leadership
Term
What is the most important role of visions in organizational life?
Definition
To give focus to human energy
Term
What type of visions have the magnetic power to sustain commitment over time?
Definition
Shared visions
Term
What are the 3 actions steps to Envision the Future?
Definition
1. Determine the “something” you want to do
2. Picture what you will do next
3. Survey your constituents about their aspirations
Term
What really drive performance?
Definition
The tree P’s (Passion, Pride and Performance)
Term
What are the two essential to Enlist other Leaders?
Definition
1. Appeal to common ideals
2. Animate the vision
Term
Visions are?
Definition
Ideals
Term
To enlist others, leaders need to?
Definition
Bring the vision to life
Term
For a vision to be shared it needs to be seen in?
Definition
The minds eye
Term
What is the prerequisite to enlisting others in a shared vision?
Definition
Genuineness
Term
What are the three actions steps you can take to increase your ability to Enlist others?
Definition
1. Record your shared vision
2. Breathe life into your vision
3. Expand your communication and expressiveness skills
Term
What is the most difficult of all the leadership skills?
Definition
Expressing a vision
Term
The work of leaders is?
Definition
Change
Term
To “Search for Opportunities” to get extraordinary things done, leaders make use of what two essentials?
Definition
1. Seize the initiative
2. Exercise outsight
Term
Leadership is inextricably connected with?
Definition
The process of innovation
Term
Everybody performs better when?
Definition
They take charge of change
Term
What are synonymous?
Definition
Innovation and leadership
Term
Exemplary leadership requires this ______________, not just insight.
Definition
Outsight
Term
What are the three steps you can take toward the future to Search for Opportunities to challenge the status quo and move along the path of getting extraordinary things done?
Definition
1. Treat every job as an adventure
2. Question the status quo
3. Send everyone shopping for ideas
Term
What two actions are essential for a leader to create a climate In which the norm is to Experiment and Take Risks?
Definition
1. Generate small wins
2. Learn from experience
Term
The most effective change processes are _____________, not one giant leap.
Definition
Incremental
Term
Today’s manager spends an average of __________, of uninterrupted time on any single event.
Definition
3 minutes
Term
This much time is spent on a “work sphere” before switching to something else.
Definition
Around 12 minutes
Term
You do big things by?
Definition
Doing lots of small things
Term
The overall quality of work improves when people have a chance to?
Definition
Fail
Term
What are the 4 different approaches to learning?
Definition
1. Taking action
2. Thinking
3. Feeling
4. Accessing others
Term
The only way that people can learn is by doing?
Definition
Things they’ve never done before
Term
In the personal best cases mentioned, this % of cases was described as exciting?
Definition
95%
Term
What % was frustrating?
Definition
20%
Term
What % of experiences aroused fear and anxiety?
Definition
15%
Term
It is not stress that makes you ill its?
Definition
How you perceive and respond to stressful events
Term
People who’d experienced a High degree of stress, yet had relatively Low degree of illness were said to have?
Definition
Psychological hardiness (a distinctive attitude towards stress)
Term
Leaders can help their constituents develop hardiness by building these three things?
Definition
1. A sense of control through choosing tasks that are challenging but within the persons skill level
2. Commitment with the offer of more rewards than punishments
3. An attitude of challenge by encouraging people to see change as full of possibilities
Term
In promoting hardiness. What are the two important implications of leaders?
Definition
1. People can’t lead if they aren’t psychologically hardy
2. Leaders can’t enlist and retain others if they don’t create an atmosphere that promotes psychological hardiness
Term
Google requires engineers to spend this % of their time in pursuing their own ideas?
Definition
20%
Term
What is being committed and in control during times of great challenge?
Definition
Optimal performance
Term
When ca people attain a sense of effortless and optimal performance?
Definition
When challenges are MODERATE – HIGH and skill are at the same level
Term
What are the three actions you can start doing to encourage yourself and your constituents to Experiment and Take Risks?
Definition
1. Conduct postmortems
2. Conduct premortems
3. Strengthen resilience
Term
Under postmortems, what is key?
Definition
Learning from mistakes (yours and others)
Term
When conducting a review retreat. Build the agenda around these four questions
Definition
1. What did we do well?
2. What did we do poorly?
3. What did we learn?
4. How can we do better next time?
Term
What is a premortem?
Definition
Fixing problems before they happen
Term
Hardiness and resilience are this _____________, not physical states.
Definition
Mental
Term
What are the four things you can do to bounce back from failures and take charge of change?
Definition
1. Step back and gain some perspective
2. Ask yourself what new skills and knowledge you will need
3. Set some goals and make a plan
4. Get some help and support from others
Term
What are the two essential skills that leaders must have to Foster Collaboration?
Definition
1. Create a climate of trust
2. Facilitate relationships
Term
What is a critical competency for achieving and sustaining high performance?
Definition
Collaboration
Term
What is at the heart of collaboration?
Definition
Trust
Term
In a study on corporate innovation in companies this was the “number one differentiator” between the top 20% of companies surveyed and the bottom 20%?
Definition
Trust
Term
What opposite of synergy?
Definition
Dysynergy
Term
The more trusted people feel, they?
Definition
Innovate
Term
What can come with a mere suggestion?
Definition
Trust or Distrust
Term
Quite simply what is most significant predictor of individuals satisfaction with their organizations?
Definition
Trust
Term
True or False? Trust is contagious?
Definition
TRUE
Term
What is another key ingredient in building trust?
Definition
Sensitivity to people’s needs and interests
Term
What is one of the most significant ingredients to cooperation and collaboration?
Definition
A sense of independence (a condition in which everyone knows that they cannot succeed unless everyone else succeeds)
Term
What binds people into cooperative efforts?
Definition
A focus on collective purpose
Term
What leads to predictability and stability in relationships?
Definition
Reciprocity
Term
What 3 steps can you take of fulfill the leaders commitment to Foster Collaboration?
Definition
1. Show trust to build trust
2. Say we, ask questions, listen and take advice
3. Get people interacting
Term
True o False? Since you are the leader, the first to trust has to be you?
Definition
TRUE
Term
What should your questioning to informing ratio be?
Definition
2:1
Term
What ratio should your listening to informing be?
Definition
2:1
Term
What is at the heart of strengthening others?
Definition
Creating a climate in which people are fully engaged and feel in control of their own lives.
Term
What are the two leadership skills that Strengthen Others?
Definition
1. Enhance self determination
2. Develop competence and confidence
Term
Leaders move from being in control to?
Definition
Giving over control to others
Term
What is the paradox of power?
Definition
You become more powerful when you give your own power away
Term
What comes from a deep sense of being in control of your own life?
Definition
Feeling powerful – literally feeling “able”
Term
Business units with actively disengaged workers experience this % of more turnover then those with engaged employees?
Definition
30% – 50%
Term
Disengaged employees annually miss this more number of days than their reported more engaged peers?
Definition
More than 3 times
Term
What are the three most significant actions a leader can take to ensure that people can decide for themselves?
Definition
1. Provide more choices
2. Design jobs that offer latitude
3. Foster personal accountability
Term
What is designing work that allows people discretion and choice?
Definition
Latitude
Term
What results in feelings of ownership?
Definition
Accountability
Term
Leaders seek out ways to increase?
Definition
Choice
Term
What is the process of turning constituents into leaders?
Definition
Strengthening others
Term
What are the 3 actions you can take to Strengthen Others?
Definition
1. Increase individual accountability
2. Offer visible support
3. Conduct monthly coaching conversations
Term
What means giving people control over their own lives?
Definition
Enhancing self determination
Term
What is acknowledging good results & reinforcing positive performance?
Definition
Recognition
Term
What are the two essentials that leaders are constantly engaged in to Recognize Contributions?
Definition
1. Expect the best
2. Personalize recognition
Term
What is getting high performance; if you expect high performance than if you expect low performance?
Definition
Pygmalion effect
Term
People act in ways that are consistent with?
Definition
Others expectation of them
Term
What is it called when people respond to being treated in a pleasant, positive and respectful fashion (gets perpetuated across many situations)?
Definition
Pygmalion effect
Term
What is essential to helping people stay the course?
Definition
Be clear about what is expected of them and what you are trying to accomplish
Term
What connotes something shorter term?
Definition
Goals
Term
What connotes something more enduring?
Definition
Values (principles )
Term
Values mediate?
Definition
The path of action
Term
Goals release?
Definition
The energy
Term
What is the ideal state on the job, in sports, in life generally?
Definition
“Flow”
Term
To experience “flow” what is necessary?
Definition
To have clear goals
Term
Peoples motivation to increase their productivity on a task increases when they have?
Definition
A challenging goal and receive feedback on their progress
Term
What is the highest form of feedback?
Definition
Encouragement
Term
What three things happen when managers are constantly on the lookout for problems?
Definition
1. They get a distorted view of reality
2. Over time, production declines
3. Their personal credibility hits bottom
Term
True or False? People are unlikely to believe someone who does not exhibit trust in them.
Definition
True
Term
Leaders get the best from others NOT by building fires under people but how?
Definition
Building fires within
Term
What is the best predictor of whether two people will talk to one another?
Definition
Proximity
Term
What three things increase others trust in you?
Definition
1. Paying attention
2. Personalizing recognition
3. Creatively and actively appreciating others
Term
The groups composed of friends completed this many more projects as the groups composed merely of acquaintances?
Definition
More than three times
Term
Groups of friends were this more effective than groups of acquaintances were?
Definition
20% more effective
Term
What builds mutual trust?
Definition
1. Disclosing information about yourself
2. Asking for and encouraging feedback
Term
What are most effective when they are highly specific and given in close proximity to the appropriate behavior?
Definition
Rewards
Term
Recent studies show that work teams in which the ratio of positive to negative interactions is greater than _______________, are significantly more productive than those teams that haven’t achieved this ratio.
Definition
Greater than 3 : 1
Term
What goes a long way in sustaining high performance?
Definition
Saying thank you
Term
What comes down to being thoughtful?
Definition
Personalized recognition
Term
What three actions will help you build your competence and skill in Reinforcing Collaborations?
Definition
1. Find out what is encouraging
2. Stop by for a visit
3. Develop a winners attitude
Term
What is CBWA and some form of it should be in your daily routine?
Definition
Caring by Wandering About
Term
Who is someone that has a strong belief in the capacity of others and a confidence in his/her own ability to develop others?
Definition
A Pygmalion
Term
What are the two things you must do to develop a winning attitude?
Definition
1. You have to believe that your constituents are already winners
2. If you want people to be winners, you have to behave in ways that communicate to them that they are winners
Term
What 2 essentials must leaders master to effectively Celebrate the Values and Victories?
Definition
1. Create a spirit of Community
2. Be personally involved
Term
What is community?
Definition
“Common unity”
Term
Celebrations should always serve two dual purposes, what are they?
Definition
1. Honor a principle or an achievement
2. Create community
Term
What are cyclical celebrations?
Definition
Seasonal themes, reunion, marriages
Term
What are recognitions ceremonies?
Definition
Public applause and acknowledgement for a job well done
Term
What are celebrations of triumph?
Definition
Special occasions for accentuating collective accomplishments?
Term
Rituals for comfort and letting go?
Definition
Marked by ceremony and ritual to help people let go and move on
Term
Personal transitions?
Definition
Ways to celebrate exits and entrances separations and initiations
Term
Workplace altruism?
Definition
Celebrations of doing good for others, promoting social change
Term
Celebrating events?
Definition
A company anniversary
Term
Celebrating play?
Definition
Sporting events, energizing meetings
Term
What is cheering others on?
Definition
“The gift of the goose”
Term
Social support enhances?
Definition
1. Productivity
2. Psychological well being
3. Physical health
Term
What % of people report that their organizations offer opportunities to develop friendships at work?
Definition
18%
Term
Having fun sustains productivity and is also referred to as?
Definition
“Subjective well being”
Term
What is the foundation of leadership?
Definition
Credibility
Term
What are three actions that you can start doing today to even more effectively Celebrate the Values and Victories?
Definition
1. Plan a celebration today
2. Reinforce Core Values in your celebrations
3. Enjoy yourself
Term
The leaders who have the most influence on people are?
Definition
Those who are the closest to them
Term
Leadership is?
Definition
Everyone’s business
Term
What is an observable set of skills and abilities that are useful?
Definition
Leadership (the truth)
Term
Leadership development is?
Definition
Self development
Term
What is the first step in the quest for leadership?
Definition
An inner quest to discover who you are
Term
What is the most critical knowledge for all of us (especially leaders)?
Definition
Self knowledge
Term
What is the only way to resolve the conflicts and contradictions of leadership?
Definition
Humility
Term
What makes the difference between being a leader or not?
Definition
How you respond in the moment
Term
Of all the things that sustain a leader over time. What is the most lasting?
Definition
LOVE
Term
What is the best kept secret of successful leaders?
Definition
LOVE
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