Term
Capacity & Availability Management
Slide 5
AGiles |
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Definition
CAM is about making sure you have the resources you need to deliver services and that they are available when needed at an appropriate cost.
Why practice CAM? Increase customer satisfaction and cost are managed and risk of service is reduced |
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Term
| Describe how the organization establishes a capacity and availability strategy |
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Definition
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Business Development initiates a staffing plan -- -- gathers intelligence which includes staffing, teaming partners, and finalized teaming strategy..
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We determine if we have the access and quals to perfom the job = bid/no bid process
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Proposal identifies Staffing Strategies (hours, FTEs)
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Monthly Status Meetings ( F&A Report productivity report and PM status on the contract.
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Term
| Discuss how the organization selects its measures and analysis techniques |
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Definition
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Measures and analyzes techinques throught QP8 - Table 2 shows monthly status meeting measures threholds --productivity from FA; Recruiting fill rate from HCM and Timesheet submission from F&A.
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The PMP Section 2.7 also has program measures
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Term
| Describe how the organization represents capacity and availability |
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Definition
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Term
| Discuss how the organization monitors and analyses capacity |
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Definition
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Monitors and analyzes capacity via QP8
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threshold column which provides a capacity percentage.
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If the percentage is under 90% explain are give and an action, if necessary.
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We also monitor capacity in our Monthly status meetings.
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Term
| Describe how the organization monitors and analyzes availability |
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Definition
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Term
| Discuss how the organization reports capacity and availability management data. |
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Definition
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