Shared Flashcard Set

Details

CAP Exam
Certified Admin Professionals
243
Other
Professional
03/27/2013

Additional Other Flashcards

 


 

Cards

Term

WHITE NOISE

(WHITE SOUND)

Definition

This involves the use of background sound, on a low level, to "mask" the noise generally created in the work place.

 

Term
CTRL-O
Definition
Open document/file
Term
SMART BADGE
Definition
Employee identification designed to help employers keep track of the location of personnel.
Term
RGB
Definition

Red

Green

Blue

Used in computer graphics

Term

POSITIVE LANGUAGE:

WRITING

Definition
Avoid use of negative language. Use "you" and "your" in language (avoid "I" and "me" use).
Term
WIKI
Definition
A web site allowing visitors and users to create, modify or delete site contents.
Term
PDA
Definition
A small electronic dvice aka Personal Digital Assistant
Term
HACKER
Definition
Sophisticated comptuer user who gains unauthorized access to protected networks.
Term

PSYCHOLOGICAL FORMAT

(DEDUCTIVE WRITING)

Definition

Material is presented as follows:

1. Introduction

2. Conclusions

3.Recommendations

4. Analysis and findings.

Term
TELEPHONY
Definition
The control of computer and telephone functions by either telephone or computer.
Term

ORGANIZATIONAL DEVELOPMENT

(OD)

Definition
Planned process for change in an organization.
Term

CHRONOLOGICAL FORMAT

(WRITING)

Definition

Material Presented as follows:

1. Introduction

2. Analysis and findings

3. Conclusions

4. Recommendations

Term
TAPE FILES
Definition
Special files used to store automated punched paper tape and keypunched cards.
Term
CREDIT REFUSAL
Definition
Care should be used in refusing credit to individuals and organizations. A decision lacking in good judgement can adversely affect the reputation of another which could result in legal actiona nd also affect the organization denying the credit. This should be done in writing versus via veral communication to avoid misundersatnding and problems.
Term
HORIZONTAL FILES
Definition
Good for storing bulky material best kept in a hoizontal position (often used by architects for drawings etc).
Term
MNEMONIC CODING
Definition
System used when one wants parts of the code itself to take on additional meaning. ex: Postal and Zip Codes
Term
VIDEO CONFERENCING
Definition
Meeting held involving people of varying geographical locations using visual media.
Term
MODIFIED-BLOCK-STYLE LETTER
Definition

All lines begin at left margin, except the date line, complimentary closing, and signature lines, which should begin at the center point:

Date

 

body text

 

Complimentary closing

Term
REPRESSION
Definition
Forgetting unpleasant experiences by forcing them into unconscious mind.
Term
TABLE
Definition
Arrangement of information made up of columns and rows.
Term
OBJECT
Definition
Illustration or font files such as icons, image maps, or clickable buttons.
Term
CODING RECORDS
Definition
Notation made on a recording denoting where the record should be stored or retained.
Term
PASSWORD
Definition
Security date provided to enable access to a program or device.
Term
TRANSACTIONAL ANALYSIS
Definition
Study or analysis of interaction between individuals in adult, parent and child states.
Term

T-GROUP 

(TRAINING GROUP)

Definition
A group of persons brought together to learn how to operate toward the achievement of group goals and objectives.
Term
PREDICTIVE INTERVIEW
Definition
interview held as a measurement to help determine how an individual may behave in the future.
Term
MORPHING
Definition
Changing of one image into another using graphinc software
Term
CROSS REFERENCE
Definition
Notation of instances where related info can be found
Term
5 "W'S" OF JOURNALISM
Definition

1. Who

2. What

3. Why

4. When

5. Where

and

6. HOW

Term

LOGICAL FORMAT

(WRITING)

Definition

Material is presented as follows:

1. Intro

2. Analysis and findings

3. Conclusions

4. Recommendations

Term

COMMONLY MISSPELLED WORDS

 

Definition

abeyance

baccalaureate

canceled

concede

hindrance

judgment

pneumatic

rhythm

traveling

Term
SPREADSHEET
Definition
Software app that enables the creation, editing and manipulation of electronic data; they are data tables containing values which are arranged in rows and columns; values included int hem can be assigned relationships with other included values.
Term
COLUMN
Definition
A series of cells running vertically from beginning to end of document.
Term
COLUMN CHARTS
Definition
Graphics used to show observations over tiem or in different conditions -using small data set.
Term
EMPLOYEE LEASING
Definition
The sourcing of staff from an outside firm that takes care of employee payroll, benefits, and other cuntions that a human resources department would perform.
Term
CYBER ATTACK
Definition
Malware used to cause networked computeres to crash or disconnect from the network.
Term
PERSONAL TITLES
Definition
A title, when part of an individual's name, should be capitalized. Ttitles are not capitalized if only used as describers.
Term
HANDSHAKE
Definition
Process by which computer modems establish a connection and agree to the protocols and speed of data transmissiont hat will take place from one system to another.
Term
RTF
Definition

Rich Tex Format:

document format developed by Microsoft Corp. toa llow for the saving of data while maintaining document formatting such as fonts and margins used. 

Term
OWNER'S EQUITY
Definition
Owner's claims to the firm's assests after dividends and creditors' claims.
Term
CAMP ON
Definition
A call queing process that allows a caller to reestablish a phone connection after a busy signal. Takes place when both phone lines are available.
Term
ISDN
Definition

Network with uniform communication standards (Integrated Services Digital Network). Interface statndards have been implemented to make possible the communication of data and signals between various types of equipment used.

 

Term

LANs 

(LOCAL ARE NETWORKS)

Definition
Communication system set up for transmittal of data from one point to tow or more other points at the same time within a relatively small area (often used in linking office word processing systems).
Term
MACRO
Definition
A key, name, or symbol that represents a list of actions, commands, or keystrokes; they can be created, edited, saved, deleted and invoked by computer end-users.
Term
DEVICE MANAGER
Definition

Software that can assist in locating devices that are connected to your computer and assisting in the driver installation (or re-installation) process.

 

In Windows-based systems can be used to help locate and troubleshoot all components related to the computer system.

Term
CONFIGURATION
Definition

The way software, hardware or both that are set up; and software settings that enable computers to communicate.

 

Computer system components; the physical arrangement of system components (what file is where); software settings enabling computer components to communicate (with fax or modem)

Term
SCRIPT KIDDIE
Definition
Reference to ap erson with little technical knowledge or experience who illegally accessses a computer or system with malicious intent.
Term
QUARANTINE
Definition
separation of a location on a computer's hard disk containing a virus until a time when the virus can be taken off the computer.
Term
AVOIDANCE STYLE
Definition
Conflict management approach in which persons are passive and avoid or ignore the problem rather than trying to solve it.
Term
LEAD-INS
Definition
Beginnings of sentences or staements. Lengthy lead-ins should be avoided.
Ex: "We are writing this report in order to inform the reader that..."
Term
STRUCTURED INTERVIEW
Definition
asking of questions directed to each individual interviewed with questions given a specific sequence by the interviewer.
Term
VITAL RECORDS
Definition
Documents that should be kept indefinitely; those records that are irreplaceable and necessary to provide for the continued operation of a business or organization. Include certain financial records such as mortgages, deeds, conveyanecs; tax returns; stock ledgers and stockholder reports; records of account; and records dealing with property and active insurance/
Term
SITUATIONAL LEADERSHIP MODEL
Definition

Delegating- turn over responsibilities to followers

Participating- share ideas and help in the decision-making process

Selling- explain decisions made and allow the chance for clarification

Telling- give instructions and supervise work carefully

Term
NEGOTIATION STAGES
Definition
  • Time is taken for parties to become aquainted
  • Background and basic info shared
  • Effort made by one party to persuade another toward the first party's point of view.
  • Negotiation is concluded through finalization of an agreement or contract. 
Term
RESOLUTION
Definition
image clarity and detail (determined by pixels); the more pixels involved the higher resolution
Term
XYZ MODEL
Definition
Communication tool designed to allow individuals to express themselves in terms of how they feel. Involves verbalization by affected party that when a specific behavior is performed by other party in the conflict, something happens, and they feel a certain way as a result.
Term
BALANCE SHEET
Definition

Financial statement showing the relationship between assets, liabilities and owner's equity at a specified date (often called the statement of financial condition)

Assets = Liabilities + Owner's Equity

Term
PLUG-IN
Definition
  1. software that adds features to a large software program
  2. software extending a web broser's capability by allowing browser to run multimedia files
Term
META
Definition

prefix meaning "information about"

used in HTML documents

Contain info that makes it easier for search enginges to categorize web pages accordingn to key word or subject

Term

ALPHABETIC FILING RULES: 

ORGANIZATION NAMES

Definition
  • index names in order written
  • index compound geographic names as separate unit
  • do not spell out abbreviations
  • arabic numbers considered as unit and filed before alphabetic characters
  • number followed by hyphen and letter or hyphen and word is considered a single unit 
Term
XML
Definition
Extensible Markup Language - data sharing format used by web page authors to creat customized and predefined tags (codes specifying how a web page is didsplayed and providing links to other documents)
Term
HTML
Definition

HyperText Markup Language - used to create documents on WWW; various tags are used to specify when to begin and end format and layout specifics within a document 

ex: when to begin bolding of text, insert <BOLD>; to end text bolding, insert </BOLD>

Term

AMS

(AMERICAN MANAGEMENT SOCIETY)

SIMPLIFIED LETTER

Definition

all lines are blocked to the left margin of the letter. A subjectline, in all capital letters, begins 3 spaces down from the address material; the body of the letter begins 3 spaces down from the subject line. 

 

All text blocked to left margin.

Term
DEWEY DECIMAL SYSTEM
Definition

Libary classification system using 6 digits

 

3 digits precede the decimal (general classification such as "business") 

Final 3 numbers reference the book location in the classification.

Term
FIREWALL
Definition
Combination of software and hardware used by organizations to help protect the comptuer system from hackers or intruders; they allow only certain types of messages from the internet to flow in and out of the internal system.
Term
ELLIPSES
Definition

sequential series of dots indicating material has been omitted. 

Also used to tie material together (drawing eye to chapter in table of contents)

Term
NODE
Definition
termination point for 2 or more networked communication links
Term
APPRAISAL PROBLEMS
Definition
  1. halo/horn problem - rating ap erosn high or low because of the supervisory bias
  2. leniency- giving higher or lower than desreved ratings
  3. recency- appraising by supervisor based on most recently rememebered factors
  4. similarity - rating others based on and compared to special supervisory qualities
  5. central tendency - rating based around midpoint or average category level
  6. tendency to minimize differences between employees.
Term
BUSINESS PRESENTATIONS: ANSWERING QUESTIONS
Definition
  • repeat question in case no one heard and to clarify
  • keep responses brief and to the point
  • if you dont have an answer, say so OR consider: 1- ask if someone else would like to respond, 2- indicate that you will find the answer at a later date
Term

ALPHABETIC FILING RULES:

GOVERNMENT UNIT NAMES

 

Definition

-by name of the entity that has direct responsibility or jurisdiction over the organization (first)

- by function of the organization or agency (second)

- by designation of organization (third)

 

Other rules apply

Term
GREEKING
Definition
function provided by software to display how a document will appear when it is printed
Term

ABSOLUTE CELL REFERENCE

 

Definition
unchanging reference to a spreadsheet box or group of boxes
Term
ADVANTAGES OF MICROFORMS
Definition
  • storage space
  • perservation of record
  • duplication ease
  • distribution costs
  • making of additional copies
  • coding and indexing capability
Term
VIDEOTEX
Definition
transfrerring datat from computerized datat bases and files, via telephone or cable, for final transmission on television screens at homes and offices
Term

CONFUSING WORDS:

 

COMPLIMENT

 

COMPLEMENT

Definition

COMPLIMENT- say something good abotu someone; praise; polite greeting

 

COMPLEMENT- something that completes or makes percfect

Term
PROGRESSIVE DISCIPLINE
Definition
administration of a series of consequences that are applied, each more serious in nature, as a result of an individual's habitual and continuous disobedience to established organizational rules.
Term
MOTIVATORS
Definition

factors which relate to work itself, not merely to hygiene factors (good environment). 

ex: work itself, achievement, recognition, advancement and growth, and responsibility

Term
SELECTIVE PERCEPTION
Definition
choosing of those things seen as most important to an individual (occurs particularly in a communicaiton process)
Term
SCRIPT
Definition

program that is comprised of a set of instructions to be processed by another application or utility 

ex: batch file

Term
MICRO-OPAQUE
Definition
transparent sheet containing images in a grid format (similar to a microfiche)
Term
KAIZEN
Definition

In Japan, an approach is used where individuals think of change as good. They call it kai (change) and zen (good). 

The focus is on method and procedure improvement.

Term
SOUNDEX CODE
Definition
phonetic filing system designed to help locate files of similar-sounding names
Term
OPTICAL-MARK SCANNING
Definition
process using an electronic form for the scoring of tests, recording of data from surveys, etc.
Term
RULER
Definition

line shown on display screen of desktop publisher or word processor; the line measures the page in terms of points, picas, inches of cm.

Helpful in setting margins and tabs in document.

Term
ACTIVATORS
Definition
things that need to be done by a leader before good perfomance in work can take place
Term
EFT
Definition

process of funds transfer initiated using automatic teller machine, electronic terminal, computer, magnetic tape, or telephone. 

take place by credit card and using automated bill payment processes. 

Term
APPEND
Definition
addition of data at the end of a file, field, document or record
Term

CLOSING SYMBOLS 

(NEW RELEASES)

Definition

# # #

(or)

##

(or)

-30-

(or)

- 30 -

(use at the end of the release)

Term

DATA BANK

(DATA BASE)

Definition
Collection of an entity's data in a computer system.
Term
ENCODE
Definition

formulating a message and expression of a message by one individual to one or more other persons

(sent verbally and non-verbally)

Term
SHORTCUT
Definition
file that points to another file or application which can be invoked by double-clicking on the related file icon or graphic
Term
DEFAULT
Definition
software settings that are pre=programmed and applied to various functionalities. These setting can be changed by the software user
Term

ILLUSTRATIVE QUESTION

(CUSTOMER SERVICE)

Definition
type of inquiry that asks a customer to paint a clear picture of what is wong
Term
PROGRAMMED CONFLICT
Definition
action taken, in certain circumstances, for improved performance and productivity (in groups and teams where complacency has set in or there is lack of disagreement leading to less-than-optimum performance)
Term
SCROLL BAR
Definition
linear areas on the right sides and lower portions of program display allowing user to move up and down or side to side in documents exceeding what is displayed
Term
INVENTORY CONTROL CONSIDERATIONS
Definition
equipment inventories include details regardin computers, peripherals, software, printers, and other office equipment. Maintenance and upgrades are tied to these inventories as well as tracking warranties. Also important in case of theft.
Term

PUNCTUATION:

BRACKETS

 

Definition

[ ] are used for the following:

  1. identify INSERTED material (it was a meloncholy [sic] scene)
  2. identify parenthetical material within other parenthetical material (Mary is a member of the professional admin association group [timp valley chapter])
Term
BLEED
Definition

image print extending to the edge of the paper

 

The image is bleeding

Term
TRADEMARK
Definition
distinctive designs giving one the right to use identifying symbols, terms, and names for specific lengths of time.
Term

OPEN PUNCTUATION

(LETTERS)

Definition

Do NOT punctuate in the salutation line or complimentary closing 

 

Dear Mr. Smith (Salutation)

Sincerely Yous (closing)

Term
DSL
Definition

Digital Subscriber Line 

providing home computers access to office networks and the Internet

Term
BOOTLOADER
Definition
Software designed to run data programs in a computer's random access memory
Term
URL
Definition
acronym for Uniform Resource Locator which is typed or inserted into the location window of a web browser
Term
ACCESSION LOG
Definition

location of assigned numbers used in a numeric storage system. 

highest numbers are most currently-assigned.  

used for the assignement of new files as they are needed

Term
UPS (COMPUTER)
Definition
Uninterrupted power source used for electronic device power backup purposes
Term
RIBBON
Definition
graphical user interface tool which includes a set of software attributes or functionalities placed on a tool bar at the top of the program
Term
GROUP-THINK
Definition
individuals withhold divergent views from the team in order to apprea in agreement
Term
NET INCOME
Definition

Revenues - Expenses

(normally final figure on income statement)

Term
ACCOUNTING EQUATION
Definition
assets = liabilities + owner's equity
Term
HAZING
Definition
giving a new recruit a hard time about their work or an aspect of their job
Term
ORGANIZING PROCESS
Definition
  1. Departmentalization
  2. Establishment of authority relationship
  3. decentralization or dvision of work
  4. determination fo the structure of the organization
Term
PARALANGUAGE
Definition
nonverbal elements of communication used to modify meaning and express emotion
Term
TELECONFERENCE
Definition
audio-based meetings that can be set up linking several locations simultaneously
Term
CRACKING
Definition
act of breaking into a computer network to show off or play a prank
Term
LINE CHARTS
Definition
graphics used to show trends or functional relations
Term
MIDI
Definition
electronic music industry's standard for representing sounds electronically through the use of devices such as sound cards and synthesizers
Term
PROBLEM IDENTIFICATION
Definition
first step in the team and group problem solving process
Term
TEAM DEVELOPMENT STAGES
Definition
Orientation, dissatisfaction, resolution, production, and termination
Term
CRITICAL HIRE DOCUMENTS
Definition
required government documents relating to payroll, benefit plans, affirmative action, government contractors, family/medical leave, and certificates of age
Term
PEER
Definition
computer that acts as both the server and the client
Term
NUMBER USE GUIDELINES
Definition

Numbers one through ten:

spell out in documents

 

Numbers over ten:

Write in figure form

 

Always write temperatures, measurements, scores, election results, quotations from martkets, and chemistry terminology in figure form

Term

MIXED PUNCTUATION

(LETTERS)

Definition

use a colon after the salutation and comma after the complimentary closing

 

Dear Madame:

 

Yours Truly,

Term
PACKET
Definition

digital data unit

data is setn via these units across the internet; when all the message units sent are received at the destination point, they are reunited in the proper order

Term

CONFUSING WORDS:

 

EFFECT

 

AFFECT

Definition

Affect: to influence; modify; pretend to have or feel (verb)

 

Effect: result or impression (noun)

to accomplish or bring about (verb)

Term
RECORD LIFE CYCLE
Definition
  1. document originated
  2. document stored and retrieved, as needed
  3. document identified for disposal or permanent keeping
  4. document copied, preserved, or destroyed
Term
TERMINAL DIGIT FILING
Definition
file numbers are read from right to left in this filing system. method helps avoid problems of general numeric filing.
Term
AUTOMATED FORMS
Definition
examples include: OCR (Optical Character Recognition forms) which can be read by OCR, continuous forms, and special unit-record forms.
Term
PHISHING
Definition
e-mail based scam used by individuals to lure financial and personal information from individuals
Term
CORRESPONDENCE
Definition
letters sent outside a firm, plus memorandums communicated within an organization comprise this category of written documents
Term
UNITY: WRITING
Definition
keep an understandable, coherent flow of ideas throughout your writing
Term

POSITIVE LETTERS: 

APPROACH

Definition
such letters begin with the main idea and finish with supporting data (direct/deductive approach)
Term

NEGATIVE (BAD NEWS) LETTERS: 

APPROACH

Definition
Generally use the indirect approach in this type of letter (give the supporting idea and a "buffer" before you say, "No")
Term

CONFUSING WORDS:

 

ADVISE


ADVICE

Definition

Advise: to recommend or to counsel (verb)

 

Advice: opinion about what to do; recommendation (noun)

Term
QUALITATIVE DATA
Definition

information such as printed research material, field notes from direct observations, and interviews.

 

It is: 

  • subjective
  • not usually quantifiable or used in making quantitative comparisons
Term

BIBLIOGRAPHICAL APPROACH: 

 

STANDARD BOOK

Definition

Exmaple:

Turabian, Kate L., A Manual for Writers of Term Papers, Theses and Dissertations (Xth Edition), University of Chicago Press, Chicago, 20XX.

Term
TOOL BAR
Definition
designed to facilitate the application of specific formatting to a document selection such as bolding, centering, font type and size, etc
Term
FILE SHARING NETWORK
Definition
type of peer-to-peer network on which persons can access the hard disks of other computers and exchange files over the internet.
Term
DOWNLOAD
Definition
software file transfer from a remote computer through a communication network or modem to the hard drive of an end-user's computer
Term
CLIPBOARD
Definition

storage area where datat are temporarily kept. 

copying and pasting

Term
PROJECT MATRIX TEAM
Definition
Groups established to oversee the completion of a special custom-tailored product requiring exacting specifications (ex: major defense contractor)
Term
OPEN SOURCE SOFTWARE
Definition
  1. program or system in which the software source code is avialable to the public for use or modification at no charge
  2. OSI certification standard that indicates that specific software source code is available at no charge to the public; special stipulations are attached to such software use
Term
NUMERIC FILING ADVANTAGES
Definition
  • minimal training required
  • re-filing simple; misfiled items are fairly easy to find
  • file expansion is simple and can be unlimited
  • enhanced security (no names on files)
  • related files are kept in one place
  • labeling requires minimal effort
  • terminal-digit file systems good for large number of records
  • color-coding can be very effective
Term
ROUTINE LETTER
Definition
everyday documents that take on a positive tone and clearly communicate whatever message is intended by the message originator
Term
DOCX
Definition
file extension used by Microsoft word 2007 and later files; these files may or may not be read (and file formatting may or may not be properly converted) by versions of other word processors
Term
TRANSACTIONAL LEADERSHIP
Definition

approach involving the authority of one's office to reward subordinate efforts.

individulas guide followers in the direction of their setting goals. 

also clarify task and role issues and requirements

Term
RETAINED EARNINGS
Definition
profits retained in firm-losses and dividend payments
Term
NETWORKING PROCESS
Definition
  1. Network identifcation: Locate the right peropel to connect with
  2. Network building: Reinforce relationships with individuals in the network
  3. Network Maintenance: Provide on-going support of network members
Term

FLOW PROCESS CHART

(WORK SIMPLIFICATION CHART)

Definition
outlines activity and shows what happened to work flow over a specific period of time.
Term
VALENCE
Definition
perceived degree of atttractiveness to an individual of a reward or goal
Term
PRODUCTION STUDY CHART
Definition
daily accounting listing tasks performed specifying each activity time during the day
Term
TECHNO STRESS
Definition
problem of some people's inability to cope in a healthy way with emerging technologies
Term
ADAMS' EQUITYTHEORY
Definition
individuals want a balance between what they put into their work and what they gain from it
Term
EDI
Definition

Electronic Data Interchange

- involves transfer of datat from one computer to another.

Electronic forms play a key role in this process.

Term
THOMAS' REGISTER
Definition
major listing of american manufacturers
Term
PERFORMANCE REVIEW
Definition
personnel rating and evaluation process
Term
REVISION OF DOCUMENTS
Definition
a word processor with visual display is best when making large number of revisions to a document
Term
RATIONAL CHANGE STRATEGY
Definition
approach utilized to help team memebers look at change as something that is an advantage to them
Term
DUPLEX-NUMERIC
Definition
filing numbering system that allows for two (duplex) or more sets of number for document coding
Term
RED-LINING
Definition
highlighting of text in document body and margins
Term
COLD
Definition
Computer-Output-to-Laser Disk is used to on computers much like COM (Computer Output Microfilm) is used in a manual system
Term
PERPETUAL INVENTORY SYSTEM
Definition
system of regular monitoring of supplies for maintining adequate inventory levels on an ongoing basis
Term
DATA APPRAISAL
Definition
determination of a record's value, whether primary or secondary, and the cost-benefit of retaining the document
Term
MASTER BUDGET
Definition
detail of all financial planning areas of a business used by management for planning purposes
Term
PROCEDURAL JUSTICE
Definition
process of being fair in decision making and following up to be sure that everyone involved knows the process was handled as fairly as possible
Term
VERTICLE   INTEGRATION
Definition
takes place when a coporation expands itself to include production, supply or sales operations in a particular line of business
Term
OPEN-SHELF UNIT
Definition
up to 50% of floor space use generally results from this physical file system approach
Term
CRTL-Z
Definition
"undo last action"
Term
DATA-HIDING
Definition
technology used to help ensure the integrity, privacy and confidentiality of multimedia content
Term
ROTARY FILES
Definition
store a limited amount of material to be readily accessible to an office worker (circle-shaped rotary unit)
Term

PUNCTUATION:

 

BRACES

Definition

{ }  

used to join related material, often in legal documents, tables, and graphics work. 

Term
KEYBOARD ACCESS FILES
Definition
file system set up to facilitate access to documents and material electronically by keyboard
Term
BLOCKED-STYLE LETTER
Definition

all lines begin at the left margin of the letter:

 

Date

Address

Salutation

Body

Complimentary closing

Signature

Term
LOCUS OF LEADERSHIP
Definition

intersection or meeting point of the following three factors involed in leadership transaction:

  • leader
  • follower(s)
  • situation
Term
ABSTRACT
Definition
summarization or condensation of an original longer document
Term
FLAMING
Definition
practice of rudely attacking individuals on a personal level
Term
OPTICAL CHARACTER RECOGNITION (OCR)
Definition
machine reading of character or symbols through use of light-sensitive materials or devices
Term
USE OF MIXED NUMBERS
Definition

use figures in cases of mixed numbers. Leave a space between the whole number and the fraction expressed

(ex: 25 1/2 meters)

Term
NUMBERS IN ONE SENTENCE
Definition

Be consistent. If numbers larger than ten are part of the sentence, write all numbers in figure form 

(ex: 2 and 14 secretaries)

Term
NUMBERS (BEGINNING OF SENTENCES)
Definition
spell the number out or change the sentence structure when considering beginning a sentence with a number
Term
ACTIVE LANGUAGE WRITING
Definition
active words denote action - what is taking place
Term

INDUCTIVE STYLE:

WRITING

Definition
an indirect format with supporting material beginning the document and the main conept ending the presentation
Term

DEDUCTIVE STYLE:

 

WRITING

Definition
a direct style beginning with the main concept and following up with other details
Term
OUTSOURCE
Definition
having an individual or organization outside fo a company perform compensated servicse
Term

TOPIC SENTENCE: 

 

WRITING

Definition
paragraph's main idea is presented in this (the first) sentence of the paragraph
Term
DELPHI TECHNIQUE
Definition
approach mainly used to forecast technologies
Term
CRTL+A
Definition
depressing these two keys = select all
Term

ALPHABETIC FILING RULES:

 

PERSONS' NAMES

Definition
  • List names in the following order (do not use periods after name initials in filing)

Last name (first)

First name or initial (second)

Middle name or initial (third)

 

other rules also apply

Term
JARGON
Definition
language specific to a profession or field
Term
PERCENTAGES AND THEIR USE
Definition

spell out the word "percent" or "per cent" following figures. 

In technical writing, use "%"

Term
MICROFILM
Definition
photographic image on a roll of 16 mm film, reduced in size, of datta that woudl otherwise be handled in printed form
Term

MAGNETIC-INK CHARACTER RECOGNITION 

(MICR)

Definition
machine reading of characters printed with magnetic ink
Term
"CASH SHORT" ACCOUNT HANDLING
Definition

if receipts exceed cash on hand:

 

Debit: Cash Short (and in the Journal)

Credit: Sales (Revenue) Account

Term
PETTY CASH REPLENISHMENT
Definition

expense account (Debit)

Cash account (credit)

 

to replenish petty cash fund

Term
INCOME STATEMENT
Definition
Net income of an operation after expenses are subtracted from revenues
Term
PARTIY PRINCIPLE
Definition
concept stating that responsibility and authority occur simultaneously
Term

BIBLIOGRAPHICAL APPROACH:

 

NEWSPAPER ARTICLE

Definition

Example:

 

Secretaries Honor Local Certification REcipients, Louisville Examiner, December 10, 20XX, page A

Term

PROOFREADING SYMBOLS

 

 

Definition

Ξ Capitalize (for upper case)

circle with arrows (close up the spacing)

curly cue is for deletion

^ Insertion

lc  Lower case

Paragraph symbol

sp in circle is for spelling

~ transposition

Term
TRANSPLACEMENT
Definition

a number recording error that occurs when the accountant slides figures to the right or left. 

Ex: entering 200 as 20 or 2,000. Each of these error types must be located so the statement balances properly

Term
UTILITARIAN VANTAGE POINT
Definition
ethical choices are made based on consequences
Term

VOLATILITY

(NON-VOLITILITY)

Definition
denotes permanence of storage. Volatile storage is short-term and is erased or lost more easily than non-volatile storage
Term
TICKLER FILING
Definition
filing system designed to "tickle" the memory relative to prgrams and task deadlines for a day, week, month or other established, specific time
Term
PUSH TECHNOLOGY
Definition

automatic sending of electronic data from one party to another 

ex: news broadcast info. sent to a specific individual at regular intervals

Term
ULTRAFICHE
Definition
micro-record that stores very minute-sized images (reduced 90 times or more)
Term
DMBS
Definition
set of computer programst hat control the creation, maintenance, and use of info in a database
Term
POWER TYPES
Definition
  • Personal (individual characteristics)
  • Position (one's position of status)
  • Reward (rewards one can provide)
  • Coercive (force or control one individual exert)
  • Experct (special knowledge)
  • Legitimate (role, position, or other atributes)
  • Referent  (identification of one person with another)
Term
THE ACCOUNTING CYCLE
Definition
  1. recognize business transactions
  2. record transactions or documents
  3. analyze the transactions
  4. journalize the transactions
  5. post the journal entries to ledger accounts
  6. take a trial balance
  7. adjust the general ledger accounts
  8. prepare the worksheet for the period end
  9. prepare statements
  10. jouranlized adjusting & closing entries
  11. post adjusting & closing entires; close temporary accounts
  12. balance and rule the open accounts
  13. take a post-closing trial balance
Term
INTERNAL CONTROL
Definition
procedures designed to reduce the possibility of fraud and dishonesty in organizations
Term

BIBLIOGRAPHICAL APPROACH: 

 

MAGAZINE ARTICLE

Definition
Smith, Mary B., How to Pass the Professional Examniation, Trade Magazine, 20-25, May, 20XX
Term
MICROFORMS
Definition
  • microfilm
  • microfiche
  • ultrafiche
  • jacket
  • aperture card
Term
DID
Definition
with this technology, direct inward dialing (DID) into any station is facilitated without attendant aid
Term
PIPELINE
Definition
technique utilized by computer processors to more rapidly facilitate instructions processing; a new instruction is begun while another instruction is already in process
Term

COMPUTER-BASED MESSAGE SYSTEM

(CBMS)

Definition
includes electronic mailboxes, speed, capacity to store and forward material, and keep records
Term
STYLE SHEET
Definition
defines a document layout (including paper size, margins, fonts, etc); they can be used for various types of documentsincluding reports, business correspondence, personal letters and envelopes
Term
REPORT ORGANIZATION
Definition
inductive, deductive and chronological styles are some formats used for this type of writing
Term
SENSITIVITY TRAINING
Definition
behavioral change brought about through unstructured group interaction
Term

PPMI 

(CUSTOMER SERVICE)

Definition

Personally

Pleaseing

Memorable

Interactions

 

The goal of customer service

Term
THEORY Z
Definition
management style promoted by theorist Ouchi in which there is strong company philiosophy, culture, development, and consensus decision making
Term
AREA CHARTS
Definition
graphics used to show cumulative totals over time - numbers or percentages
Term
COMPUTER OUTPUT MICROFILM
Definition

media on which microimages are stored. 

access is attained through either manual or automated processes

Term
LEADING (GRAPHICS)
Definition
line spacing that can be provided to make a document more readable
Term
JPEG
Definition
graphic image file format that compresses full-color graphics in an efficient way (frequently used for Internal-based graphics)
Term
WORKING CAPITAL
Definition
Total Current Access - Total Current Liabilities
Term
SERVER
Definition
powerful computer found on a network that provides resources and services for other computer on the network
Term
PROFILES
Definition
data or description used to identify or describe an individual
Term
PASSPORT
Definition

permit issued by a nation to one of its citizens granting permission to travel to foreign countries. They may be required for travel between the US and Canada. 

Include photo ID and are valid for 10 years in the US

Term
MONEY
Definition

bank demand deposits and currency make up money (or medium of exchange) in our economy. 

Money may be used as a form of deferred payment,  measure of quantity, and as a standard of value and store of value

Term
LEASE BENEFITS
Definition
  • cash flow & budgetary control
  • equipment maintenance contracted out
  • lessee is potential financer
  • protection against obsolescence
  • tax benefit potential
  • bypass capital expenditures approval
  • special equipment lease packages
Term
STREAMING
Definition

proces of data transfer that takes place in a continuous, even flow.

This term is used in connection with audio and video data transmitted over the Internet.

Term

CONFUSING WORDS:

 

THEIR

 

THERE


THEY'RE

Definition

There: in or at the place (adverb); used to introduce a sentence or clause

Their: of or belonging to them (possessive adverb)

They're: contraction for "they are"

Term

CONFUSING WORDS:

 

SITE

 

CITE


SIGHT

Definition

Sight: thing seen; power of seeing, vision; device to assist in taking aim or observing

Site: position or place of anything, as the landing site

Cite: quote something or someone; refer to; mention as an example, summon to appear, as before a law court

Term

CONFUSING WORDS:

 

PRINCIPAL

 

PRINCIPLE

Definition

Principle: fundamental belief; rule of action or conduct

 

Principal: Most important, main (adj); leader; capital sum; head of school (noun)

Term
JOB SPECIFICATION
Definition
compilation of the personal qualifications, qualities, talents, and abilities, required by one who may be considered for a specific position
Term
TASKBAR
Definition
graphical area that typically displays across the bottom of a Windows-based computer desktop; this display lists applications that are currently running
Term
YES/NO LETTER
Definition
give the "good news" first, followed by the "bad news"
Term
CRASH
Definition
  1. sudden system failure caused by a computer's operating syste, a software bug, or incompatibility of software and the operating system
  2. in the case of disks havnig this problem, it is due to sectors of the disk becoming unreadable for various reasons
Term
BOOKMARK
Definition
in browsers, they provide for the savid of URLS or web pages so they can be revisted in the future
Term
THEORY X
Definition
essentially a negative view held by a leader toward subordinates
Term
THEORY Y
Definition
essentially positive view held by a leader toward subordinates
Term
PERIPHERAL
Definition

a hardware device located outside the main computer 

(ex: printers, disk drives, and scanners)

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