Term
| Business, Physician, Office, Hospital, Employee calling for Patient |
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Definition
| Caller works for for medical facility and requests a referral/enrollment for their patient. |
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Term
| Information on Doctor by Name |
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Definition
| Caller requests info about a certain physician. |
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Term
| Facility/Service/Department Phone Number Only |
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Definition
Caller requests-dept phone number
-specific person or job
-hospital website, address or directions |
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Term
| Service or Class Information Only |
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Definition
| Caller wants information regarding class or service |
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Term
| Service or Class Information Only/Full Demographics |
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Definition
| Caller wants information regarding class or service AND wants info mailed or the service protocol requires demographics. |
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Term
| Physician Referral (caller) |
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Definition
| Caller requests a physician for him/herself. |
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Term
| Physician Referral (patient) |
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Definition
| Caller requests a physician for someone else. |
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Term
| Class Enrollment (caller) |
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Definition
| Caller wants to register or un-enroll from a class for themselves. |
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Term
| Class Enrollment (patient) |
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Definition
| Caller wants to register or un-enroll from a class for someone else. |
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Term
| Transferred to Bilingual Advisor |
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Definition
| Caller requests Spanish speaker. |
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Term
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Definition
| Caller informs you that they are at risk of hurting themselves or others. |
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Term
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Definition
| Caller's request does not match any call type |
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