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Definition
| a standardized set of activities that accomplish a specific task, such as processing a customer's order |
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| business-to-business. applies to businesses buying from and selling to eachother over the internet |
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Definition
| high when buyers have many choices of whom to buy from and low when their choices are few. |
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| a product or service that an organization's customers place a greater value on than similar offerings from a competitor |
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| product/service feature that customers expect from organizations and must be offered be an entering organization to compete and survive |
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Definition
| acquisition and analysis of events and trends in the environment external to an organization |
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Definition
| an organization can significantly impact its market share by being first to market with a competitive advantage |
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Definition
| rewards customers based on the amount of business they do with a particular organization |
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Definition
| helps determine the relative attractiveness of an industry. |
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Definition
| b2b marketplace in which a single buyer posts its needs and then opens the bidding to any supplier who would care to bid |
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Definition
| increasingly lower bids from suppliers |
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| rivalry among existing competitors |
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Definition
| high when competition is fierce in a market and low when competition is more complacent |
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Definition
| high when buyers have few choices of whom to buy from |
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Definition
| consists of all parties involved, directly or indirectly, in the procurement of a product or raw material |
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Definition
| the costs that can make customers reluctant to switch to another product or service |
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Definition
| high when it is easy for new competitors to enter a market and low when there are significant entry barriers |
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| threat of substitute products or services |
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Definition
| high when there are many alternatives to a product or service and low when there are few alternatives from which to choose |
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Term
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Definition
| views an organization as a series of processes, each of which adds value to the product or service for each customer |
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