Term
| sales curve : building awareness, innovators |
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Definition
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| sales curve: getting the rest of the market, early adapters |
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out of control brand extenstions.
-dilute the market
-turn customers off to core product |
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| a group of similar products that differ only in minor characteristics |
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Definition
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| development of a plan for converting an idea into a product |
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Definition
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Term
| must provide employees with disabilities a reasonable accomadation |
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Definition
| Americans with disabilities act |
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Term
| if a company has 20+ employees, they can't discriminate on a basis of age. |
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Definition
| Age discrimination in employment act |
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| organizations with 15+ employees can't discriminate on a basis of sex, race, color, religon, or national origin |
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Term
| men and women doing equal jobs must be paid the same wage |
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Definition
-hourly wage/salary
-stock options
-benefits
-commision
-profit sharing |
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Term
| types of interviews: stress |
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Definition
| tests how you function during a stressful situation. makes you think on your feet |
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Term
| types of interviews: behavioral |
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Definition
give me an example of a time...
draws on past experience. |
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Term
| types of intervies: situational |
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Definition
focus on hypothetical
what would you do if... |
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Term
| how to externally recruit workers |
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Definition
employment agencies
other companies
corporate recruiter
colleges
job fairs
appropriate advertising |
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Term
| advantages of internal recruit |
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Definition
known commodity
lower risk
already know the person, values. |
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Term
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Definition
| qualifications required to do a specific job |
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Definition
| study jobs to determine their elements and requirements |
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Term
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Definition
| elements that make up a job |
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Term
| how to temporarly increase workforce |
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Definition
| overtime, temp agency, outsource |
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Term
| how to decrease workforce |
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Definition
early retirement
buyout
severence
don't replace
layoff-temp or perm
fire |
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Term
| data bank containing information on the skills and experience of all present employees |
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Definition
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Term
| list of key personnel and their possible replacements within the firm |
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Definition
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Term
| quality at the source vs quality at the finished product |
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Definition
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Term
| 3 elements of HR management |
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Definition
acquisition-getting the right people in the right place
retention-maintaining
development-training |
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Term
| all the activities involved in acquiring, maintaining, and developing an organizations human resources |
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Definition
| human resources management |
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| also called batch, a lot of idle capacity, cross training available |
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Definition
| come in when needed,mostly for projects and one of a kind type products. (ex planes, homes, bridges) |
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Term
| what to think about when considering plant layout |
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Definition
what will make our product more efficient?
restrictions?
eliminate as much crossing as possible? |
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Term
| capital intensive technology |
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Definition
machines do work
-higher cost
-no worry about labor
-automated assembly plant |
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Term
| labor intensive technology |
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Definition
people do work
-lower cost
-housecleaning |
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Term
| amount of products or services that an organization can produce in a given amount of time |
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Definition
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Term
| service business differ from manufacturing because... |
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Definition
they aren't standardized
no way to inventory
customer satisfaction is hard to gauge |
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