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Business Test 3
quality control, HR
36
Business
Undergraduate 1
03/30/2009

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Term
sales curve : building awareness, innovators
Definition
intro
Term
sales curve: getting the rest of the market, early adapters
Definition
growth
Term
sales curve: levels off
Definition
maturity
Term
sales curve: drop down
Definition
decline
Term
brand abuse
Definition
out of control brand extenstions.
-dilute the market
-turn customers off to core product
Term
a group of similar products that differ only in minor characteristics
Definition
product line
Term
development of a plan for converting an idea into a product
Definition
design planning
Term
must provide employees with disabilities a reasonable accomadation
Definition
Americans with disabilities act
Term
if a company has 20+ employees, they can't discriminate on a basis of age.
Definition
Age discrimination in employment act
Term
organizations with 15+ employees can't discriminate on a basis of sex, race, color, religon, or national origin
Definition
civil rights act
Term
men and women doing equal jobs must be paid the same wage
Definition
equal pay act
Term
types of compensation
Definition
-hourly wage/salary
-stock options
-benefits
-commision
-profit sharing
Term
types of interviews: stress
Definition
tests how you function during a stressful situation. makes you think on your feet
Term
types of interviews: behavioral
Definition
give me an example of a time...
draws on past experience.
Term
types of intervies: situational
Definition
focus on hypothetical
what would you do if...
Term
how to externally recruit workers
Definition
employment agencies
other companies
corporate recruiter
colleges
job fairs
appropriate advertising
Term
advantages of internal recruit
Definition
known commodity
lower risk
already know the person, values.
Term
job specification
Definition
qualifications required to do a specific job
Term
job analysis
Definition
study jobs to determine their elements and requirements
Term
job description
Definition
elements that make up a job
Term
how to temporarly increase workforce
Definition
overtime, temp agency, outsource
Term
how to decrease workforce
Definition
early retirement
buyout
severence
don't replace
layoff-temp or perm
fire
Term
data bank containing information on the skills and experience of all present employees
Definition
skills inventory
Term
list of key personnel and their possible replacements within the firm
Definition
replacement chart
Term
quality at the source vs quality at the finished product
Definition
japan vs us
Term
3 elements of HR management
Definition
acquisition-getting the right people in the right place
retention-maintaining
development-training
Term
all the activities involved in acquiring, maintaining, and developing an organizations human resources
Definition
human resources management
Term
product layout
Definition
has to go in order
Term
process layout
Definition
also called batch, a lot of idle capacity, cross training available
Term
fixed position layout
Definition
come in when needed,mostly for projects and one of a kind type products. (ex planes, homes, bridges)
Term
what to think about when considering plant layout
Definition
what will make our product more efficient?
restrictions?
eliminate as much crossing as possible?
Term
capital intensive technology
Definition
machines do work
-higher cost
-no worry about labor
-automated assembly plant
Term
labor intensive technology
Definition
people do work
-lower cost
-housecleaning
Term
amount of products or services that an organization can produce in a given amount of time
Definition
capacity
Term
service business differ from manufacturing because...
Definition
they aren't standardized
no way to inventory
customer satisfaction is hard to gauge
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