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business quiz 3
study guide
60
Business
Undergraduate 2
11/04/2015

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Term
A(n) ________ is a structured grouping of people working together to achieve common goals.
Definition
Orgnaization
Term
Top management usually spends the majority of time on ________ plans.
Definition
Strategic
Term
Leadership is most often associated with the ability to ________.
Definition
Inspire others toward high levels of achievement
Term
Which of the following forms of organization is commonly used in medium- and large-sized firms?
Definition
line-and-staff organization
Term
What is the first step in the organizing process?
Definition
Assign activities to specific positions and people and allocate necessary resources
Term
Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product. Rosetta is involved in the ________ managerial function.
Definition
Organizing
Term
Decisions involving simple, common, frequently occurring problems for which solutions have already been determined are ________ decisions.
Definition
Programmed
Term
Julian owns a bread company and is creating a SWOT analysis to see where he can make improvements and increase sales. All of the following are threats to the success of his company EXCEPT ________.
Definition
Economies of scale
Term
________ is the ability of directing or inspiring others to perform activities designed to achieve organizational objectives.
Definition
Leadership
Term
Serguis is a member of his firm's strategic planning team. He has identified several untapped markets that exist in other countries. His observation should be listed as a(n) ________.
Definition
Strength
Term
Marcus is responsible for guiding and motivating 10 other employees to accomplish various organizational objectives. Marcus handles the ________ managerial function.
Definition
Directing
Term
Ramon's job is to establish performance standards, monitor actual performance, and compare actual performance to the standards. Ramon is engaged in the ________ managerial function
Definition
Controlling
Term
Which level of management includes job titles such as general manager, division manager, or plant manager?
Definition
Middle management
Term
Guadalupe's firm is divided into work units representing human resources, marketing, production, and finance. This is known as ________ departmentalization.
Definition
functional
Term
Nearly a week before Hurricane Katrina reached New Orleans, Home Depot began moving trucks and supplies into position, as specified in the company's ________ plan
Definition
contingency
Term
A company that retains decision making at the top is known as:
Definition
Centralized
Term
Once a manager has determined the problem or opportunity, the next step in the decision-making process is to ________.
Definition
develop alternatives
Term
The desire to be accepted by family members and other individuals is what Maslow called ________ needs.
Definition
Social
Term
The Fair Labor Standards Act ________.
Definition
Established the federal minimum wage
Term
The purpose of the EEOC is to ________.
Definition
Investigate claims of discrimination
Term
According to Maslow, the desire to be valued and recognized by others is a(n) ________ need
Definition
Esteem
Term
Which of the following tasks are NOT typically outsourced?
Definition
Core business
Term
Which of the following is a concern about performance appraisals?
Definition
They may be skewed in a favor of a single manager's subjective opinion
Term
Which of the following is an example of on-the-job training?
Definition
apprenticeship programs
Term
Which of the following is often a negative result of downsizing?
Definition
Employee morale declines
Term
Which of the following is NOT a trend in employee benefits?
Definition
Employers are paying a greater percentage of health care cost
Term
Helène, an industrial sales representative, bought a cellular phone to use if she ever had car trouble while traveling between appointments. Which level of Maslow's need hierarchy is Helène addressing
Definition
Safety
Term
Collective bargaining encompasses all of the following issues EXCEPT ________.
Definition
Investor relations
Term
Pham is a human resource manager. His responsibilities might include all of the following activities EXCEPT ________.
Definition
Projecting sales for the coming six-month period
Term
The orientation program is typically administered jointly by the ________.
Definition
Human resources department and the department in which the employee will work
Term
David is the head chef in a restaurant and has decided to increase the number of tasks performed by the kitchen staff. The added tasks do not result in increased challenge or authority. David's efforts are called job ________.
Definition
Term
Antonio is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance, dental and vision plans, and life and disability. This type of “cafeteria” plan is called a ________ benefits plan.
Definition
Flexible
Term
All of the following employee benefits are required by law with the exception of ________.
Definition
Health Insurance
Term
Union workers at an auto parts plant go out on strike. In response, management closes the plant. This tactic is a ________.
Definition
Lockout
Term
Which of the following is NOT a reason for outsourcing?
Definition
Gaining flexibility to change vendors at the end of contract periods
Term
The National Labor Relations Act of 1935 (Wagner Act) required employers to ________.
Definition
negotiate with elected representative of their employees
Term
All of the following are examples of flexible working arrangements EXCEPT ________.
Definition
401 (k) plans
Term
What is the first step a company should do when responding to a crisis?
Definition
Respond quickly with a prepared statement
Term
Two people are having a conversation and are standing about six feet apart. What zone are they in?
Definition
Social zone
Term
Office e-mails are a form of ________ communication.
Definition
Written
Term
Which stage of team development is marked by conflicts over the team's mission and the roles of team members?
Definition
Forming stage
Term
Japan is considered to be a ________ context country and thus, Japanese businesspeople place importance on ________ communications
Definition
high;both verbal and nonverbal
Term
Pin-yuan is trying to promote the cohesiveness of his team. Which of the following would LEAST likely improve his team's cohesiveness?
Definition
Encouraging his team members to work from home
Term
All of the following are examples of formal communication EXCEPT ________.
Definition
The grapevine
Term
When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. This is an example of a(n) _______ team.
Definition
Problem-solving
Term
Which of the following statements is correct regarding team conflict?
Definition
it often improves team performances
Term
Danielle belongs to a team that was meets using information technology because they are dispersed across the country. Danielle belongs to a ________ team.
Definition
Virtual
Term
Amanda sends an e-mail to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Amanda is very specific about the materials she needs in order to avoid confusion. As the sender, is Amanda is
Definition
Providing a context for the message
Term
All of the following are examples of external communications EXCEPT
Definition
e-mails sent to sales representatives
Term
Which of the following is considered an upward communication channel?
Definition
Completing an employee survey
Term
Faith works in the bakery at Whole Foods Market. As part of a ________ team, she shares in the responsibility of managing her department's work schedule and ordering baking supplies.
Definition
Self-managed
Term
Feedback ________.
Definition
helps determine whether a message was correctly interpreted
Term
A team consists of a group of people with ________ skills and ________ are responsible and accountable for accomplishing team objectives.
Definition
Differing; all team members
Term
Zoe is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Zoe's team is likely in the ________ stage.
Definition
Storming
Term
Jason's team has reached agreement about the role each member is expected to play. Jason's team has reached the ________ stage.
Definition
Storming
Term
Jeremy announced to his accounting team that the company's financial reports should be completed “by next week.” Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members?
Definition
Message encoding
Term
________ listening is the basis for effective communication.
Definition
Active
Term
Team norms are ________ and ________ standards of behavior
Definition
formal; unwritten
Term
During the performing stage, team members ________.
Definition
Focus on solving problems
Term
Giving employees responsibility and authority to make decisions about their work is called ________.
Definition
Empowerment
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