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| ___is the achievement of the goals of an organization through planning, organizing, leading, and controlling organizational resources. |
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| ____involves determining a structure for both individual jobs and the overall organization. |
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| ___means directing, inspiring, and motivating individuals to achieve organizational goals. |
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| ___involves measuring organizational performance and making adjustments as needed. |
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| There are three basic levels of management: |
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| top, middle, and first line. |
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| ___manages persons in supervisory roles. These people must communicate up and down the pyramid to coordinate programs and projects to accomplish organizational goals. |
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| ___are the people who train, motivate and evaluate nonmanagement employees. |
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| who is the one that misses you so so so much baby? |
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| me, jose, your one and only :) miss you so so so much sweetheart!!! |
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| Three basic types of management skills are: |
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| technical, human, and conceptual. |
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| First line managers must have a high degree of ___ to carry out their main responsibilities. |
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| Middle-level managers must have a high degree of ___, because they act as the bridge between departments, coordinating people and projects. |
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| A comparison of the specific types of skills used by the different levels of management suggest that |
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| top-level managers use their conceptual skills more than other levels of management do. |
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| Abraham Maslow, noted psychologist, theorized that people were motivated by |
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| An examples of a social need in Maslow's hierarchy of needs in the workplace would be |
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| Psychologist Douglas McGregor theorized that management attitudes toward workers fall into two opposing categories, which he labeled: |
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| ___ managers assume that employees dislike work, that motivation is best accomplished by threats and coercion, and that people prefer to be directed rather than use their own initiative. |
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| ___ managers believe that employee intellectual capacity is underutilized and that employees can be motivated with a variety of rewards. |
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| Job enrichment includes all of the following factors EXCEPT |
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| Increasingly, many employers are recognizing the bottom line benefits of allowing employees in certain positions to work from home: telecommuting. The firm benefits with decreased operational costs. But in regard to motivation theory, which statement might best categorize the growth of telecommuting and its attractiveness to employees? |
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| job enrichment and autonomy |
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| Douglas McGregor suggested that managers should adopt a Theory Y view if they want to |
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| capitalize on the imagination and intelligence of their workers. |
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| ____proposes that perceptions of fairness directly impact worker motivation. |
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| ___ planning normally is performed by middle managers and typically has one-year time frame. |
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| First-line managers focus on ___ planning, applying plans to daily, weekly, and monthly operations. |
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| Top-level managers focus on ___, while middle managers focus on ____. |
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| strategic planning; tactical planning |
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| ____ planning focuses on establishing an organization's long-term objectives, determining broad action steps, and allocating resources. |
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| Planning for unexpected events, or ____, is usually spearheaded by ____ with input from other management levels. |
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| contingency planning; senior management |
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| The ____ defines the organization's purpose, values, and core goals, providing the framework for all other plans. |
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| The most effective ___ are specific and measurable, tied to a timeframe, and realistic but challenging. |
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| _____ is the function focused on maximizing the effectiveness of the workforce by recruiting world-class talent, promoting career development, and determining workforce strategies to boost organizational effectiveness. |
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| Human resource management |
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| Investment in ___ is the largest investment for many firms. |
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| The goal of human resource management is to |
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| develop the company's human capital. |
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| From an HR perspective, which choice describes the current climate in regard to layoffs and outsourcing? |
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| HR’s responsibility is to manage what it has been given—and that is a situation in which employees feel increasingly at risk at the hand of their employers. |
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| America is increasingly a society in which the lawsuit reigns supreme, even to the point of terrorizing those at risk—the small business owner, and even some larger firms—when what little they have, for which they have worked so hard, is at risk of crumbling under the weight of litigation. As a small business owner, what would you choose as a strategy in regard to litigation? |
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| Avoiding employee lawsuits by knowing the law and encouraging legal practices is the first step; also, ensuring that any candidate is thoroughly vetted before hiring. |
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| A major challenge human resources managers face with their baby boom generation employees |
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| this very large group is nearing retirement age, raising, the possibility that firms will lose many of their most talented and experienced employees. |
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| In today's economy, flexibility in work schedules is desired |
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| across all ages and by both men and women. |
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| Many ___ have no expectation that employers will be loyal to them, and they do not feel that they owe their companies strong loyalty in return. |
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| Several recent studies show that women in the labor force |
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| still face a significant degree of discrimination in terms of both pay and promotions. |
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| Human resources managers are trying to ease the "brain drain" in he workforce caused by highly-qualified, professional women leaving the workforce early --both with specific retention plans, and |
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| taking proactive steps to reintegrate women back into the workforce. |
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| Lawsuits launched against employers by disgruntled employees in the United States |
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| can be extremely costly, even if they are frivolous. |
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| The main way HR managers contribute to increasing the value of their firms if by |
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| finding ways to raise the value of their firm's human capital. |
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| In order to gain the respect of other managers within their organization, HR managers must: |
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| become knowledgeable about their company's broad goals, key customers, and competition. |
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| ___ is used to examine the specific tasks assigned to each position within a company. |
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| As a member of the human resources department you have been asked to examine what exactly needs to be done in each position to maximize the effectiveness of the organization. You have been asked to complete a |
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| A(n)___ is the explanation of responsibilities for a specific position. |
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| Research conducted by the U.S. Census Bureau points out that college graduates’ earning power |
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| The U.S Bureau of Labor statistics shows that only a little over _____ of adults over the age of 25 have a college degree. |
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| _____ is the process of seeking employees who are currently within the company to fill open positions. |
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| Employers use _____ interviews, in which all candidates are asked to respond to the same questions asked in the same order. The goal is to improve the employer’s ability to compare candidates and predict their performance. |
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| Temporary full-time workers, on-call workers, and contract agency workers are all examples of: |
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| When is comes to references and background checks, 85% of today's employers |
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| don't throughly check the qualifications of most candidates despite the high risks associated with hiring dishonest or unethical employees. |
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| Which of the following if considered a structured interview question? |
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| What would you do if your boss asked you to complete a key project within an unreasonable timeframe? |
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| _____ is the first step in the training and development process, designed to introduce employees to the company culture. |
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| A _____ requires managers to give their subordinates feedback on a one-to-one basis, typically by comparing |
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| who is the best girlfriend ever? |
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| Denise "my sweetheart" Zarate :) |
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