Term
| What is a buffer in a bad news message? |
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Definition
- It helps to soften the negative news and develop a common bond between the receiver and you
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Term
| Why should communicators explain a no response? |
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Definition
| You mentally prepare the receiver for the bad news |
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Term
| When should you compose a bad news message? |
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Definition
| During an occasion where you are require to say no |
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Term
| What is the objective of a bad news message? |
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Definition
| To present the bad news to the receiver in the least hurtful way possible |
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Term
| Sequence the five parts of the bad news strategy. |
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Definition
| Identify the objective, Visualize the audience, gather supporting information, and organize the information |
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Term
| Does the bad news strategy follow the direect or inderect message pattern? |
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Definition
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Term
| Identify five refusal situations where the bad news strategy would be observed. |
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Definition
| Requests, recommendations, Adjustments, orders, and credit |
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Term
| Why is the passive voice generally recommended for sentences in a bad news message? |
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Definition
| The passive voice is diplomatic and encourages goodwill, while the active voice is accusatory |
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Term
| What are 6 negative words to avoid in a bad news message? |
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Definition
| error, fault, impossible, inconvenience, negligence, and never |
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Term
| How can you imply a refusal rather than explicitly state the refusal? |
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Definition
| By sugarcoating your message and being completely indirect to the person you are talking to. |
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