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Business Communication Exam 2
Chapter 5 , 6 , 7
21
Business
Undergraduate 3
02/11/2009

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Term
Authority
Definition
Right to do something
Term
An organization can function without authority
Definition
false
Term
Give example of why manager would need authority
Definition
Need power to delegate
Term
Why should a supervisor delegate
Definition
entrust activities related to authority to other people, allow growth
Term
How can you empower someone?
Definition
Give tools, training, authority
Term
Six types of power
Definition
Reward, coercive, Legitimate, Control-of-information, referent, expert
Term
Describe five components of communications process model
Definition
Message - Ideas to words
Channel - Means by which message is sent
Message Decoding - Person interprets meaning
Feedback - message sent back in response to someones communication
Noise - Potential barriers to effective communication
Term
Flows of communication
Definition
Upward, Downward, Lateral
Term
Grapevine
Definition
Information Communication Network (Rumors)
Term
% of grapevine info true
Definition
75%
Term
What are the five steps in effective communications?
Definition
Anticipate situation
select proper channel
Consider receivers frame of reference
create relaxed environment
take the initiative
Term
What is Intrinsic?
Definition
Behaviour produced cause of pleasant experiences associated with behavior itself
Term
What is extrinsic?
Definition
Behavior performed because of consequences associated with it (Pay, Job Security)
Term
Five steps to motivating employees
Definition
Help make employee's jobs interesting
Provide clear performance objectives
Support employee's performance efforts
Provide timely performance feedback
Reward employee's performance
Term
Leadership Definition
Definition
Influencing individual and group activities toward goal achievement
Term
Give example of Leadership
Definition
Kenny influencing group toward achievement of effective results
Term
Theory X?
Definition
People dislike work, try to avoid it at all costs
Term
Theory Y
Definition
Work is as natural as play and rest
Term
Life Cycle theory of leadership
Definition
Leadership behaviors should be based on the readiness level of employees
Term
Situational Leadership Model
Definition
Shows relationship between readiness of followers and the leadership style
Term
Give an example of an Heroic Manager?
Definition
Manager who believes he should know everything that is going on at all times
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