Term
| What do you put in for the user name and password once you type in 10.1.10.1? |
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Definition
Username: MSO
Password: Dont4g3tme |
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Term
| What would happen if the firewall on the comcast device is enabled and no ports are opened? |
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Definition
| The customer would be unable to access any servers or security devices behind the comcast device. |
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Term
| What is the term for customers LAN connection point on the IP gateway, regardless of how the customers network is designed? |
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Definition
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Term
| True or False? A Medium Sized business, for installation purposes for internet, is defined as 5 or more computers. |
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Definition
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Term
| Small Business (for installation purposes is defined as _______ computers or less.) |
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Definition
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Term
| The comcast business gateway provides these 3 things: |
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Definition
| Firewall Protection, User Access Management, Advanced Security Features |
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Term
| User interface that remains static regardless of the manufacturer of the device that a customer may be using for their IP gateway. |
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Definition
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Term
| What does the Subnet mask tell you? |
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Definition
| The number of static IPs a customer has ordered. |
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Term
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Definition
| Demilitarized zone (Allows a selected computer to bypass the firewall) |
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Term
| What are some windows utilities used to troubleshoot speed issues? |
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Definition
| View NAT sessions, Ping, Traceroute, factory reset, business configuration tools on the comcast business gateway. |
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Term
| A utility to determine whether a specific IP address is accessible. It sends a packet to the specified address and waits for a reply. |
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Definition
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Term
| A utility that traces a packet from your computer to an internet host, showing how many hops the packet requires to reach the host and how long each hop takes. |
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Definition
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Term
True or False
It is ok to perform a factory reset of the IP Gateway for speed related issues. |
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Definition
| False. Never perform a factory reset for speed issues because the customer will lose the static IP. |
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Term
| What are the 4 types of IP addresses in a subnet block? |
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Definition
| Network IP, Routable IP, Gateway IP, Broadcast IP (NRGB) |
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Term
Which Business Class Internet package includes power boost?
A. Starter
B. Preferred
C. Premium
D. Preferred and Premium |
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Definition
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Term
Which Business Class Internet optional feature allows customers to operate VPN, Web or Email servers without interuption?
A. Domain name hosting
B. Business Class E-mail
C. Web Hosting
D. Static IP Addresses |
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Definition
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Term
All Business Class Internet customers are eligible for a _____ -page website.
A. 1
B. 3
C. 5
D. 7 |
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Definition
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Term
Which Business Class Internet package includes FULL access to Microsoft Sharepoint?
A. Starter
B. Preferred
C. Premium
D. Preferred and Premium |
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Definition
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Term
What is the max Static IPs a customer can purchase?
A. 1
B. 5
C. 13
D. 17 |
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Definition
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Term
A Business Class Internet Customer would purchase Symmetric Advantage package because:
A. Require high bandwidth
B. Need equal upload/download speeds
C. Use microsoft Communication Services
D. Only want a cable modem |
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Definition
| B. Need equal upload/download speeds |
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Term
A Business Class Internet Customer has a secure network, is locally managed and requires no servers. What type of equipment would you recommend?
A. Cable Modem
B. Router
C. IP Gateway
D. EMTA |
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Definition
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Term
| True/False. Comcast will register a customers domain name. |
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Definition
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Term
Who provisions the cable modem for Business Class Internet customers?
A. Sales
B. Dispatch
C. Third party vendor
D. Technician |
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Definition
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Term
A Business Class Internet customer operates a web server and FTP server. What would you recommend?
A. Cable Modem
B. Router
C. IP Gateway
D. EMTA |
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Definition
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Term
| True/False. After you install teh cable modem, you must load the Business Class CD-ROM to install the comcast software. |
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Definition
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