Term
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Definition
| The process of achieving organizational objectives through people and other resources. |
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Term
| What are the three levels of management? (Top to bottom) |
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Definition
| Top management --> Middle management --> Supervisory (First-Line) management |
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Term
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Definition
| Set a direction for their organization and inspire the company's executives and employees to achieve their vision for the company's future. Examples: CEO, CFO |
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Term
| What are middle managers responsible for? |
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Definition
| Developing detailed plans and procedures to implement the firm's strategic plans. Examples: general, plant, division, and branch managers |
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Term
| What are supervisory managers responsible for? |
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Definition
| Assigning non-managerial employees to specific jobs and evaluating their performance. Examples: supervisor, section chief, team leader |
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Term
| What are the three skills needed for managerial success? |
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Definition
| 1) Technical skills: ability to use and understand techniques, knowledge, and tools. 2) Human skills: able to work effectively with and through people. 3) Conceptual skills: ability to see the "big picture" of the organization. |
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Term
| Define controlling and the four basic steps. |
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Definition
| Controlling is the function of evaluating an organization's performance to determine whether it is accomplishing its objectives. 1. establish performance standards 2. monitor actual performance 3. compare actual performance to established standards 4. take corrective action if required |
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Term
| Critical to a firm's long-term success are: |
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Definition
| the ethical standards that top executives set. |
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Term
| A company's perception of marketplace needs and the methods an organization can use to satisfy them (_____), need to be ________ and _________ enough to adapt. |
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Definition
| Vision, Focused, Flexible |
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Term
| What is strategic planning? |
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Definition
| The process of determining the primary objectives of an organization and then acting and allocating resources to achieve those objectives. |
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Term
| What is tactical planning? |
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Definition
| Involves implementing the activities specified by strategic plans and guides the current and near-term activities required to implement overall strategies. |
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Term
| What is operational planning? |
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Definition
| Operational planning creates the detailed standards that guide implementation of tactical plans. Involves choosing specific work targets and assigning employees and teams to carry out plans. |
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Term
| What is contingency planning? |
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Definition
| A plan that allows a company to resume operations quickly and smoothly after a crisis. |
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Term
| An organized approach to assessing a company's internal strengths and weaknesses and it's external opportunities and threats is a: |
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Definition
| SWOT analysis --> S=strengths W=weaknesses O=opportunities T=threats |
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Term
| A _________ ________ involves a complex and unique problem or opportunity with important consequences for the organization. |
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Definition
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Term
| Three common traits of a leader are: |
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Definition
| empathy, self-awareness, objectivity |
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Term
| What form of leadership involves leaders involving subordinates in their decision making? |
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Definition
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Term
| What form of leadership involves the leader making decision on their own without consulting employees? |
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Definition
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Term
| What form of leadership involves leaving most decisions to subordinates with minimal supervision? |
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Definition
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Term
| What is an organization's corporate culture? |
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Definition
| It's system of principles, beliefs, and values. Managerial philosophies, communication networks, and workplace environments all influence corporate culture. |
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Term
| What is an organization chart? |
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Definition
| A visual representation of a firm's structure that illustrates job positions and functions. |
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Term
| _____________ is the process of dividing work activities into units within the organization. |
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Definition
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Term
| What are the five major forms of departmentalization? |
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Definition
| 1. Product 2. Geographical 3. Customer 4. Functional 5. Process |
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Term
| This approach of departmentalization organizes work units based on the goods and services a company offers. |
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Definition
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Term
| This form of departmentalization offers a variety of goods and services targeted at different types of customers. |
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Definition
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Term
| This form of departmentalization requires multiple work processes to complete the production of some goods and services. |
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Definition
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Term
| This form of departmentalization organizes units by geographical regions within a country, or multinational firm, by region throughout the world. |
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Definition
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Term
| This form of departmentalization organizes work units according to business functions such as finance, marketing, human resources, and production. |
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Definition
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Term
| The act of assigning activities to employees is called _______. |
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Definition
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Term
| The number of subordinates a manager supervises is called |
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Definition
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Term
| Retaining decision making at the TOP of the management hierarchy is |
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Definition
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Term
| Locating decision making at LOWER levels is |
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Definition
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Term
| What type of organization is the oldest/simplest in structure and establishes a direct flow of authority from the chief executive to subordinates? |
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Definition
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Term
| Line organizations define a simple, clear _____ of _______ which is a set of relationships that indicates who gives direction to whom and who reports to whom. |
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Definition
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Term
| An organization that combines the direct flow of authority of a line organization with staff departments that support the line departments is a |
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Definition
| line-and-staff organization |
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Term
| A _____ manager provides information, advice, of technical assistance to aid _____ managers who form part of the primary line of authority that flows throughout the organization. |
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Definition
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Term
| An organization that places authority and responsibility jointly in the hands of a group of individuals rather than a single manager and typically work in areas such as new product development is a |
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Definition
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Term
| In project management a ______ (structure) is used to link employees from different parts of the organization to work together on specific projects. Each employee reports to _____ managers (and they are?) |
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Definition
| matrix, two... one line manager and one project manager |
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Term
| The function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objects is called |
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Definition
| human resource management |
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Term
| What forecasts the number of employees a firm will need and determine the types of skills necessary to implement its plans? |
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Definition
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Term
| The law prohibits an interviewer from asking an applicant any questions relating to: (5) |
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Definition
| 1. age 2. race 3. marital status 4. number of children 5. religion |
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Term
| Can a bad hiring decision be more expensive then the recruitment and selection process? |
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Definition
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Term
| A variation of on-the-job training is _________ training. |
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Definition
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Term
| When classroom instruction is used to teach employees everything from basic math and language skills to complex, highly skilled tasks, this is called: |
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Definition
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Term
| A __________ __________ ________ provides training designed to improve the skills and broaden the knowledge of current and potential executives. |
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Definition
| management development program |
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Term
| Learning the best practices of the best companies so they can serve as performance standards is called |
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Definition
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Term
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Definition
| is an evaluation of an employee's job performance that compares actual results with desired outcomes. |
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Term
| What are the five factors that most firms base their compensation polices on? |
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Definition
| 1) Salaries and wages paid by other companies that compete for the same people. 2) Government legislation, including the federal, state, or local minimum wage. 3) The cost of living 4) the firm's ability to pay 5) worker productivity |
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Term
| What % of employee earnings takes the form of employee benefits? |
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Definition
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Term
| What are the four forms of incentive compensation? |
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Definition
| 1) Profit sharing 2) Gain sharing 3) Lump-Sum Bonus 4) Pay for Knowledge |
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Term
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Definition
| Scheduling system that allows employees to set their own work hours within constraints specified by the firm. |
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Term
| A scheduling option that allows employees to work the regular number of weekly hours in fewer than the typical five days is a: |
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Definition
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Term
| A program allowing two or more employees to divide the tasks of one job is a |
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Definition
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Term
| Voluntary turnover occurs when employees: |
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Definition
| leave firms to start their own business, take jobs with other firms, move to another city, or retire. |
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Term
| Involuntary turnover occurs when employers: |
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Definition
| terminate employees because of poor job performance, negative attitudes toward work and co-workers, or misconduct such as dishonesty or sexual harassment. |
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Term
| The process of reducing the number of employees within a firm by eliminating jobs is |
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Definition
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Term
| Functions that were performed previously by company employees may be contracted to other firms whose employees will perform them in a practice called: |
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Definition
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Term
| In Maslow's Hierarchy-of-Needs Theory: ______ produces --> _______ which leads to --> _________ resulting in --> ________ |
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Definition
| NEED, MOTIVATION, GOAL-DIRECTED BEHAVIOR, NEED SATISFACTION |
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Term
| Physiological needs are the basic needs of: |
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Definition
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Term
| Safety needs refer to the desires for: |
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Definition
| physical and economic protection |
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Term
| Social (belongingness) needs are when people want to be: |
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Definition
| accepted by family and other individuals or groups. |
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Term
| Esteem needs are when people like to: |
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Definition
| receive attention, recognition, and appreciation from others. |
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Term
| Self-actualization needs drive people to: |
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Definition
| seek fulfillment, realizing their own potential and fully using their talents and capabilities. |
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Term
| What theory assumes that employees dislike work and try to avoid it whenever possible? |
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Definition
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Term
| What theory assumes that the typical person likes work and learns, under proper conditions, to accept and seek responsibilities to fulfill social, esteem, and self-actualization needs. |
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Definition
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Term
| William Ouchi labeled what theory which attempted to blend the best of American and Japanese management practices? |
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Definition
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Term
| One form of union tactics, ________, is when workers march at the entrances of employer's businesses as a public protest against some management practice. |
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Definition
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Term
| An organized attempt to keep the public from purchasing the products of a firm is a |
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Definition
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Term
| One type of management tactic for dealing with organized labor is the ______ which attempts to put pressure on union members by closing the firm. |
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Definition
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Term
| A _________ team is temporary and pursues specific missions. |
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Definition
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Term
| A __________ team combines employees with a range of skills and functions. |
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Definition
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Term
| A __________ team is made up of members from different functions that bring many different perspectives to a work effort. |
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Definition
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Term
| ______ teams are geographically or organizationally dispersed. |
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Definition
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Term
| A team achieves max results with how many people? |
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Definition
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Term
| A _________ ________ focuses on problem-related differences of opinion, and reconciling these differences strongly improve team performance. |
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Definition
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Term
| An _______ ______ can occur when disagreements become personal rather than professional. |
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Definition
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Term
| _________ exerts a powerful influence on how well the process works. |
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Definition
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Term
| After several days, the proportion of a message that a listener can recall falls to: |
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Definition
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Term
| What kind of communication channel carries messages that flow within the chain of command structure defined by an organization? |
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Definition
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Term
| What kind of communication channel carries messages outside formally authorized channels within an organizations hierarchy? |
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Definition
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