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BUSI 141 Chapter 11
Using Measurement Scales to Build Marketing Effectiveness
18
Marketing
Undergraduate 3
02/25/2013

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Term
attitude
Definition
Enduring organization of motivational, emotional, perceptual, and cognitive processes with respect to some aspect of a person's environment.
Term
scaling
Definition
Procedures for assigning numbers (or other symbols) to properties of an object in order to impart some numerical characteristics to the properties in question.
Term
unidimensional scales
Definition
Scales designed to measure only one attribute of a concept, respondent, or object.
Term
multidimensional scales
Definition
Scales designed to measure several dimensions of a concept, respondent, or object.
Term
graphic rating scales
Definition
Measurement scales that include a graphic continuum, anchored by two extremes.
Term
itemized rating scales
Definition
Measurement scales in which the respondent selects an answer from a limited number of ordered categories.
Term
noncomparative scales
Definition
Measurement scales in which judgement is made without reference to another object, concept, or person.
Term
rank-order scales
Definition
Measurement scales in which the respondent compares two or more items and ranks them.
Term
comparative scales
Definition
Measurement scales in which one object, concept, or person is compared with another on a scale
Term
paired comparison scales
Definition
Measurement scales that ask the respondent to pick one of two objects in a set, based on some stated criteria
Term
constant sum scales
Definition
Measurement scales taht ask the respondent to divide a given number of points, typically 100, among two or more attributes, based on their importance to him or her.
Term
semantic differential scales
Definition
Measurement scales that examine the strengths and weaknesses of a concept by having the respondent rank it between dichotomous pairs of words or phrases that could be used to describe it; the means of the responses are then plotted as a profile or image.
Term
Stapel scales
Definition
Measurement scales that require the respondent to rate, on a scale ranging from +5 to -5, how closely and in what direction a descriptor adjective fits a given concept.
Term
Likert scales
Definition
Measurement scales in which the respondent specifies a level of agreement or disagreement with statements expressing either a favorable or an unfavorable attitude toward the concept under study.
Term
purchase intent scales
Definition
Scales used to measure a respondent's intention to buy or not to buy a product.
Term
balanced scales
Definition
Measurement scales that have the same number of positive and negative categories.
Term
nonbalanced scales
Definition
Measurement scales that are weighted toward one end or the other of the scale
Term
determinant attitudes
Definition
Those consumer attitudes most closely related to preferences or to actual purchase decisions.
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