Term
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Definition
| the pattern of actions by the members of an organization that directly or indirectly influences the organization's effectiveness. |
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Term
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Definition
| the total set of work-related behaviors that the organization expects employees to display. |
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Term
| Organizational Citizenship |
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Definition
| positive behaviors that do not directly contribute to the bottom line. |
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Term
| Counterproductive Behaviors |
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Definition
| behaviors that detract from organizational performance. |
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Term
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Definition
| when an employee does not show up for work. |
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Term
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Definition
| annual percentage of an organization's workforce that leaves and must be replaced. |
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Term
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Definition
| personal attributes that vary from one person to another. |
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Term
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Definition
| the relatively stable set of psychological attributes that distinguish one person from another. |
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Term
| "Big Five" Personality Traits |
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Definition
| five fundamental personality traits especially relevant to organizations. |
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Term
| Emotional Intelligence (Emotional Quotient, EQ) |
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Definition
| the extent to which people are self-aware, can manage their emotions, can motivate themselves, express empathy for others, and possess social skills. |
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Term
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Definition
| a person's beliefs and feelings about specific ideas, situations, or people. |
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Term
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Definition
| degree of enjoyment that people derive from performing their jobs. |
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Term
| Organizational Commitment |
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Definition
| an individual's identification with the organization and its mission. |
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Term
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Definition
| set of expectations held by an employee concerning what he or she will contribute to an organization (referred to as contributions) and what the organization will in return provide the employee (referred to as inducements). |
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Term
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Definition
| the extent to which a person's contributions and the organization's inducements match one another. |
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Term
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Definition
| the set of forces that cause people to behave in certain ways. |
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Term
| Classical Theory of Motivation |
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Definition
| theory holding that workers are motivated solely by money. |
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Term
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Definition
| tendency for productivity to increase when workers believe they are receiving special attention from management. |
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Term
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Definition
| theory of motivation holding that people are natural lazy and uncooperative. |
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Term
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Definition
| theory of motivation holding that people are naturally energetic, growth-orientated, self-motivated, and interested in being productive. |
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Term
| Hierarchy of Human Needs Model |
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Definition
| theory of motivation describing five levels of human needs and arguing that basic needs must be fulfilled before people work to satisfy higher-level needs. |
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Term
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Definition
| theory of motivation holding that job satisfaction depends on two factors, hygiene and motivation. |
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Term
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Definition
| theory of motivation holding that people are motivated to work toward rewards that they want and that they believe they have a reasonable chance of obtaining. |
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Term
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Definition
| theory of motivation holding that people evaluate their treatment by the organization relative to the treatment of others. |
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Term
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Definition
| reward that follows desired behaviors. |
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Term
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Definition
| unpleasant consequences of an undesirable behavior. |
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Term
| Management By Objectives (MBO) |
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Definition
| set of procedures involving both managers and subordinates in setting goals and evaluating progress. |
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Term
| Participative Management and Empowerment |
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Definition
| method of increasing job satisfaction by giving employees a voice in the management of their jobs and the company. |
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Term
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Definition
| method of increasing job satisfaction by adding one or more motivating factors to job activities. |
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Term
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Definition
| method of increasing job satisfaction by designing a more satisfactory fit between workers and their jobs. |
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Term
| Work Sharing (Job Sharing) |
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Definition
| method of increasing job satisfaction by allowing two or more people to share a single full-time job. |
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Term
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Definition
| method of increasing job satisfaction by allowing workers to adjust work schedules on a daily or weekly basis. |
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Term
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Definition
| form of flextime that allows people to perform some or all of a job away from standard office settings. |
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