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BUS-P300
Test 1
58
Business
Undergraduate 4
02/06/2012

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Term
Processes
Definition
A system of structured activities that use resources to change inputs into valuable outputs
Term
Process Thinking
Definition
A way of viewing activities in an org. as process rather than as departments or function
Term
Anatomy Of A Process
Definition
1. Activities
2. Inputs/Outputs/Flow
3. Process Structure
5. Management Policies
Term
Activities of a Process
Definition
1. Operation
2. Transportation
3. Inspection
4. Delay
5. Storage
Term
Flows
Definition
1. Information Flow
2. Material Flow
Term
Process Capabilities
Definition
The specific types of outputs and levels of performance that a process can generate
Term
Capacity
Definition
The limit on the amount of output per period of time that a process can generate or store given a level of inputs and resources available
Term
Structure
Definition
Deals with how inputs, activities, and outputs of a process are organized
Term
Maximum Capacity
Definition
The highest level of output that a process can generate under ideal conditions in the short term; also known as design capacity
Term
Effective Capacity
Definition
The level of capacity or output that the process can be expected to produce under normal conditions; what management plans for under normal conditions
Term
Utilization
Definition
The percent of process capacity that is actually used. The ratio of actual output rate to the capacity. Sometimes calculated as the percentage of available resource time that is actually used.
Term
Yield Rate
Definition
The percentage of process capacity that is actually used.
Term
Principles of Process Performance
Definition
1. Every process has a constraint
2. Every process contains variance that consumes capacity
3. Every process must be managed as a system
4. Performance measures are crucial to the process's success
5. Every process must continuously improve
Term
Theory of Constraints (TOC)
Definition
The overall management system that strives to improve system performance by identifying, focusing on, and managing constraints
Term
Kaizen Events
Definition
Small process changes made quickly (usually four days or so)
Term
Business Process Reengineering
Definition
Radical process change; usually expensive, conducted by outsiders, and very long. Works 10-15 percent of the time
Term
Bottleneck
Definition
An activity or resource that limits or constrains the output of a process
Term
Serial/ Sequential Structure
Definition
A process structure where activities one after another in sequence
Term
Parallel Structure
Definition
A process structure where there are two or more resources doing the same task simultaneously
Term
Flow Time
Definition
The total time it takes one unit to get through a process (including the wait time)
Term
Little's Law
Definition
An empirically proven relationship between flow time, inventory, and throughput. F=I/TH
Term
Cycle Time
Definition
The time it takes to process one unit at an operation in the overall process
Term
Variability (Variance)
Definition
Variability of different sorts introduces complexity and uncertainty into processes, which in turn increases the difficulty of efficiently and full utilizing resources. Increases process congestion and increases flow times because jobs must sit in queues and wait
Term
Metrics
Definition
A verifiable quantitative measure that compared to a standard to monitor and reward process performance, identify problem areas, and direct attention to these areas
Term
Operations Management (OM)
Definition
The management processes used to design, supply, produce, and deliver valuable goods and services to consumers
Term
Supply Chain (SC)
Definition
The global network of organizations and activities involved in
1. Designing a set of goods/services and their related processes
2. Transforming inputs into goods/services
3. Consuming these goods/services
4. Disposing of these goods/services
Term
Supply Chain Management (SCM)
Definition
The design and execution of relationships and flows that connect the parties and processes across a supply chain
Term
SCM Focus
Definition
1. Tech/ Infrastructure
2. Barriers to Trade
3. Core Capabilities
4. Collaborative Networks
Term
OM Focus
Definition
1. Advances in Tech/ Infrastructure
2. Reduction in gov. barriers to trade
3. Focus on core capabilities (outsource noncore activities)
4. Collaborative Networks
Term
Lean Operation
Definition
Produces maximum level of efficiency and effectiveness using a minimal amount of resources
Term
Total Production Experience
Definition
All the good/services that are combined to define a customer's complete consumption experience. Includes all aspects of purchasing, consuming, and disposing of the product
Term
Goods vs. Services
Definition
1. Tangible - Intangible
2. Can inventory - Can't inventory
3. Little - Extensive Customer Contact
4. Long - Short Lead Times
5. Capital Intensive - Labor Intensive
6. Quality Easily Assessed - More Difficult to Assess
7. Material Transformed - Customer/ Info Transformed
Term
Critical Customers
Definition
Have the greatest impact on the designs, sales, and future growth opportunities. Segment receiving the firm's focus because it is critical to the firm's current and future success
Term
Supplier Types
Definition
1. Downstream
2. Upstream
3. Resource/Tech
4. Aftermarket
Term
Downstream Supplier
Definition
Typically provide enhancements to finished goods such as assembly, packaging, storage etc.
Term
Upstream Suppliers
Definition
Typically provide raw materials, components and services directly related to the manufacturing or service production process
Term
Resource/Tech Suppliers
Definition
Provide equipment, labor, product/process designs etc.
Term
Aftermarket Suppliers
Definition
Provide product service and support such as maintenance, repair, disposal, and recycling
Term
Stakeholders
Definition
Include employees and union, local community, social groups, government, and financial investors
Term
Customer Management
Definition
Management of the customer interface including all aspects of order processing and fulfillment
Term
Supply Management
Definition
The management of processes used to identify, acquire, and administer inputs to the firm
Term
Logistics Management
Definition
Management of the movement of materials and info within, into and out of the firm
Term
Tier
Definition
An upstream stage of supply
Term
Echleon
Definition
A downstream stage of supply or consumption
Term
Strategic Planning
Definition
A type of planning that addresses long-term decisions that define the operation's objectives and capabilities for the firm and its partners
Term
Tactical Planning
Definition
Addresses the intermediate-term decisions to target aggregate product demands and to establish how operational capabilities will be used to meet them
Term
Operational Planning
Definition
Establishes short-term priorities ad schedules to guide operational resource allocations
Term
Operations Strategy
Definition
A set of competitive priorities coupled with supply chain structural and infrastructural design choices intended to create capabilities that support a set of value propositions targeted to address the needs of the critical customer
Term
Levels of Strategic Planning
Definition
1. Corporate (Largest Scope)
2. Strategic Business Unit (SBU)
3. Functional Strategy (Most detailed/constrained)
Term
Corporate Strategic Planning
Definition
Determine the overall mission of the firm and the types of business that the firm wants to be in
Term
Business Unit Strategic Planning
Definition
The semi-independent organizations used to manage different product and market segments. Essentially answers the question how should our business compete
Term
Functional Strategic Planning
Definition
Determines how the function will support the overall business strategy
Term
Value Proposition
Definition
All the tangible/intangible benefits that customers can expect to obtain by using the products offered by the firm
Term
Capabilities
Definition
Operational activities that the firm can perform well. These define the types of problems and solutions that operations can address proficietly
Term
Order Winners
Definition
Product traits that cause a customer to select one product over its competitors
Term
Order Qualifiers
Definition
Product traits that must be met at a certain level for the product to be considered by the customer. Price, availability, conformance quality
Term
Order Losers
Definition
Product traits that if not satisfied cause the loss of either current orders or future orders
Term
Lead Time
Definition
The amount of time that passes between the beginning and ending of a set of activities. Two types: 1. Time to Market
2. Order to delivery lead time
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