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Buisness, Society, and Governm
Vocab for test #2 Chapter 17
6
Marketing
Undergraduate 3
12/07/2008

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Term
Collective Bargaining
Definition
Union rights provide workers with rights established through the process of COLLECTIVE BARGAINING. Examples of these rights are seniority preferences, job security mechanisms, and grievance procedures. (pg. 512)
Term
Employment-at-will-doctrine
Definition
Common-law principle that the relationship between employer and employee is a voluntary one and can be terminated at any time by either party. Just as employees are free to quit ta company at any time they choose, this doctrine holds that employers can discharge employees for any reason, or no reason, as long as they do not violate federal discrimination laws, state laws, or union contracts.
Term
Implied Contracts
Definition
promises employers do not even realize thy have made.
Term
Ombudsman
Definition
Swedish word that refers to one who investigates reported complaints and helps to achieve equitable settlement. xerox was the first US corporation to have an ombudsman in 1972, the GE and Boeing quickly followed.
Term
Open-Door-Policy
Definition
this approach relies on a senior-level executive who asserts that her or his "door is always open" for those who think they have been treated unfailry.
Term
Social Contract
Definition
Between organizations and workers.
Term referring to various legal and administrative arrangements between a government and a private or NGO social service provider, such as in the health or education fields.
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