Term
| electronic commerce (e-commerce) |
|
Definition
commerce, but it is commerce accelerated and enhanced by IT
Build powerful relationships with customers
Build powerful relationships with suppliers
Build powerful relationships with partners |
|
|
Term
| P2P (path to profitability) |
|
Definition
Customer targets
Marketing strategies
Operations strategies
Projected income statement and balance sheet targets |
|
|
Term
|
Definition
when a business sells products and services to customers who are primarily other businesses
Where all the e-commerce money is
Basically, it’s about businesses doing business with other businesses
Supply chain management (from Chapter 2) is a big part |
|
|
Term
| B2C (business to consumer) |
|
Definition
when a business sells products and services to customers who are primarily individuals
B2C is the glitzy e-commerce like iTunes, eBay, etc
B2C is a primary focus of the later sections in this chapter |
|
|
Term
| C2B (consumer to business) |
|
Definition
| when an individual sells products and services to a business |
|
|
Term
| C2C (consumer to consumer) |
|
Definition
| when an individual sells products and services to another individual. |
|
|
Term
| B2G (business to government) |
|
Definition
| when a business sells products and services to a government entity. |
|
|
Term
| C2G consumer to government |
|
Definition
| when an individual sells products and services to a government entity |
|
|
Term
| G2B government to business |
|
Definition
| when a government entity sells products and services to businesses |
|
|
Term
| G2C government to consumer |
|
Definition
| e-commerce activities performed between a government and its citizens |
|
|
Term
| G2G government to governemnt |
|
Definition
| e-commerce activities within a nation’s government (can also refer to e-commerce activities between 2 or more nations’ governments) |
|
|
Term
| vertical govt integration |
|
Definition
| e-commerce among agencies up and down federal and local levels |
|
|
Term
| horizontal govt integration |
|
Definition
| e-commerce among agencies within one level (e.g., federal) |
|
|
Term
|
Definition
Same no matter where you purchase it
Examples: books, music, movies
Price and ease of ordering are important |
|
|
Term
|
Definition
Purchased and delivered over the Internet
Best product type for B2C e-commerce
Examples: Music, software |
|
|
Term
|
Definition
| the ability of an organization to give its customers the opportunity to tailor its products or services |
|
|
Term
| maintenance, repair, and operations (MRO) materials (indirect materials) |
|
Definition
| materials necessary for running a company but do not relate to the company’s primary business activities |
|
|
Term
|
Definition
| combining purchase requests from multiple buyers which justifies a larger discount |
|
|
Term
|
Definition
| materials that are used in production in a manufacturing company or are placed on the shelf for sale in retail environments |
|
|
Term
|
Definition
| process in which a buyer posts its interests in buying items and sellers compete by submitting successively lower bids |
|
|
Term
|
Definition
| interactive business providing a central market where multiple buyers and sellers can engage in e-commerce |
|
|
Term
|
Definition
| connects buyers and sellers across many industries |
|
|
Term
|
Definition
| connects buyers and sellers in a given industry |
|
|
Term
|
Definition
| set of marketing tools your organization will use to pursue its marketing objectives in reaching and attracting potential customers |
|
|
Term
|
Definition
| small advertisements that appear on other sites |
|
|
Term
|
Definition
| small Web page advertisement that appears on your screen outside the current Web site |
|
|
Term
|
Definition
| pop-up ad you do not see until you close your current browser window |
|
|
Term
|
Definition
| encourages users of a product or service supplied by a B2C business to encourage friends to join in as well |
|
|
Term
|
Definition
| arrangement between two e-commerce sites that directs viewers from one site to another |
|
|
Term
|
Definition
| count of the number of people who visit one site and use an ad to get to another |
|
|
Term
|
Definition
| percentage of potential customers who actually buy something |
|
|
Term
|
Definition
| Internet-based company that makes it easy for one person to pay another person or organization over the Internet ex paypal |
|
|
Term
|
Definition
| mechanism for sending money from your checking or savings account to another person or organization |
|
|
Term
| electronic bill presentment and payment (EBPP) |
|
Definition
| system that sends bills over the Internet and provides an easy-to-use mechanism (perhaps a button) to pay for them if the amount looks correct |
|
|
Term
|
Definition
| plastic card (the size of a credit card) that contains an embedded chip on which digital information can be stored and updated |
|
|
Term
|
Definition
– software and information
Software provides transaction security
Information includes delivery information and other forms of necessary information |
|
|
Term
| client side digital wallet |
|
Definition
| you create this digital wallet and keep it on your computer |
|
|
Term
| server side (thin wallet) digital wallet |
|
Definition
| an organization creates this for you and keeps it on its servers |
|
|
Term
| electronic data interchange (EDI) |
|
Definition
| direct computer-to-computer transfer of transaction information in standard business documents, such as invoices and purchase orders, in a standard format |
|
|
Term
|
Definition
| an electronic process used primarily within B2B for the payment of purchases |
|
|
Term
|
Definition
| scrambles the contents of a file so that you can’t read it without having the right decryption key |
|
|
Term
| public key encryption (PKE) |
|
Definition
| uses two keys: a public key for everyone and private key for only the recipient of the encrypted information |
|
|
Term
| Secure Sockets Layer (SSL) |
|
Definition
Creates a secure connection between a Web client and server
Encrypts the information
Sends the information over the Internet |
|
|
Term
| Secure Electronic Transaction (SET) |
|
Definition
| transmission method that ensures transactions are legitimate as well as secure |
|
|
Term
|
Definition
| person who spends a lot of time in front of a screen – TV, iPod, computer, cell phone |
|
|
Term
|
Definition
| personal ushered into this world alongside the digital revolution |
|
|
Term
|
Definition
| your ability to use technology to wirelessly connect to and use centrally located information and/or application software |
|
|
Term
|
Definition
| e-commerce conducted over a wireless device |
|
|
Term
|
Definition
| first offered by Chris Anderson; explains e-commerce profitability in terms of a sales curve |
|
|
Term
| SoA (service-oriented architecture) |
|
Definition
| perspective that focuses on the development, use, and reuse of small self-contained blocks of code (called services) to meet all application software needs |
|
|
Term
|
Definition
| the structure beneath a structure |
|
|
Term
| Enterprise resource planning (ERP) system |
|
Definition
| collection of integrated software for business management, accounting, finance, supply chain management, inventory management, customer relationship management, e-collaboration, etc. |
|
|
Term
|
Definition
| involves little or no sharing of IT and other resources such as information |
|
|
Term
|
Definition
| sharing information systems in one central area or on one central mainframe |
|
|
Term
|
Definition
distributing the information and processing power of IT systems via a network
First true network infrastructure |
|
|
Term
| client/server infrastructure |
|
Definition
| – one or more computers that are servers which provide services to other computers, called clients |
|
|
Term
|
Definition
| the IT system is partitioned into tiers (layers) where each tier performs a specific type of functionality |
|
|
Term
|
Definition
| baseline values a system seeks to attain. |
|
|
Term
|
Definition
| process of continuously measuring system results and comparing them to benchmarks |
|
|
Term
|
Definition
doing something right
In the least time
At the lowest cost
With the fewest errors
Etc |
|
|
Term
|
Definition
doing the right things
Getting customers to buy when they visit your site
Answering the right question with the right answer the first time
Etc |
|
|
Term
| Infrastructure-centric metric |
|
Definition
| measure of efficiency, speed, and/or capacity of technology |
|
|
Term
|
Definition
| amount of information that can pass through a system in a given amount of time |
|
|
Term
|
Definition
| speed at which a system can process a transaction |
|
|
Term
|
Definition
| measured inversely as downtime, or the average amount of time a system is down or unavailable |
|
|
Term
| Infrastructure-centric metric |
|
Definition
| measure of efficiency, speed, and/or capacity of technology |
|
|
Term
|
Definition
| measured inversely as error rate, or the number of errors per thousand/million that a system generates |
|
|
Term
|
Definition
| average time to respond to a user-generated event, such as a mouse click |
|
|
Term
|
Definition
| conceptual metric related to how well a system can be adapted to increased demands |
|
|
Term
|
Definition
| measure of the success of your Web and e-business initiatives |
|
|
Term
|
Definition
| # of unique visitors to a site (Nielsen/Net Ratings primary metric) |
|
|
Term
|
Definition
| number of visits to a site |
|
|
Term
|
Definition
| average page exposures to an individual visitor |
|
|
Term
|
Definition
| % of potential customers who visit your site and who actually buy something |
|
|
Term
|
Definition
| # of people who click on an ad and are taken to another site |
|
|
Term
|
Definition
| sales dollars generated per dollar of advertising |
|
|
Term
|
Definition
| # who start to register at your site and then abandon the process |
|
|
Term
|
Definition
| # who create a shopping cart and then abandon it |
|
|
Term
|
Definition
| measures the success of call center efforts |
|
|
Term
|
Definition
| % number of callers who hang up while waiting for their call to be answered |
|
|
Term
| average speed to answer (ASA) |
|
Definition
| average time, usually in seconds, that it takes for a call to be answered by an actual person |
|
|
Term
| time service factor (TSF) |
|
Definition
| % of calls answered within a specific time frame, such as 30 or 90 seconds |
|
|
Term
| first call resolution (FCR) |
|
Definition
| % of calls that can be resolved without having to call back |
|
|
Term
| service level agreement (SLA) |
|
Definition
formal, contractually obligated agreement between 2 parties
must include IT success metrics
are between your organization and outsourcing organizations |
|
|
Term
| service level specifications (SLS) or service level objectives (SLO) |
|
Definition
| measures of how you will measure the outsourcing organization’s efforts |
|
|
Term
| application service provider (ASP) |
|
Definition
| supplies software applications (and related services) over the Internet that would otherwise reside on customers’ computers |
|
|
Term
| business continuity planning (BCP) |
|
Definition
| rigorous and well-informed organizational methodology for developing a business continuity plan |
|
|
Term
|
Definition
| a step-by-step guideline defining how the organization will recover from a disaster or extended disruption |
|
|
Term
|
Definition
| evaluating IT assets, their importance, and susceptibility to threat |
|
|
Term
| requirement recovery document |
|
Definition
| identifies critical assets, threats to them, and worst-case scenarios |
|
|
Term
|
Definition
| detailed plan for recovering from a disaster |
|
|
Term
|
Definition
| rented space and telecommunications equipment |
|
|
Term
|
Definition
| fully equipped facility where your company can move to |
|
|
Term
|
Definition
| facility where your company can move to but has no computer equipment |
|
|
Term
|
Definition
| charts the cost of unavailable information/technology compared to the cost to recover from a disaster over time |
|
|
