Shared Flashcard Set

Details

Behavioral Science
Final
21
Other
Not Applicable
05/24/2006

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Cards

Term
what is the step of the listening process that can involve reciving visual information
Definition
The reception
Term
Listing skills are the most finely tuned communication skills that people have
Definition
False
Term
The reception step of the listing process can invole reciving visual information
Definition
True
Term
Lisining is a passive process
Definition
False
Term
In order to effectivly give feedback a person should discover the tactist that works best for them and always use this method for each situation
Definition
False
Term
When trying to utalize assertive techniques it is recommended to be agressive
Definition
False
Term
Humans are born Narssasists; They see themselves as the centers of their universe
Definition
True
Term
According to the book stereotypes are lessened by the media
Definition
False
Term
The Lewin, Lippitt,and white study the term that the laissez-faire(or hands off) pproach to management had the best impact on productivity
Definition
False
Term
Ethnocentrism always helps promote the idea of diversity
Definition
False
Term
Someone with a sense of entitlement typically defines their personal status through comparason of others
Definition
True
Term
Which technique is an effective means to present feedback
Definition
Try not to critique a persons personality traits
Term
In the five steps of listening which step is when a person takes the initial or first attempt to access the information recieved
Definition
Perception
Term
which of the following assists empathetic listening
Definition
Focus on the content of the message instead of the method used
Term
which of the following is not a benifit to empathetic listing
Definition
shows that you and the speaker are in agreement
Term
which of the following is suggested when deliviering information assertively
Definition
manage your reactions, use body launguage that corresponds to the message being delivered, and use positive thoughts and dialouge to reinforce your bonus
Term
according to nlp we process ____ percet of messages through the senders tone
Definition
38%
Term
When addressing a problem with an individual and the person tries to change the subject or lose its focus the assertive technique that addresses their behavior is called what
Definition
Content To Process Shift
Term
There are four major catogories of discrepency that are most commenly found caused to group conflicts which of the following is in those catogories
Definition
Lack of direcion, Conduct, allocation, and verdict
Term
whatis the name of a group member who offers negative feedback on ideas but never offers any construstive suggestions
Definition
Blocker
Term
according to the book which of the following is considered a positive style of leadership
Definition
Visionary
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