Term
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Definition
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Term
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Definition
active process
45% of communication is listening |
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Term
| How do we know when someone is listening? |
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Definition
| they show Reception, Attention, Perception, Assignment of Meening, Response |
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Term
| Name the 5 steps of Active Listening |
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Definition
| Reception, Attention, Perception, Assignment of Meening, Response |
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Term
| What are some problems a person could experience in each stage of the listening process? |
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Definition
| Sympathy, Suggestions, Stories |
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Term
| What is the deffinition of empathetic listening? |
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Definition
| Relating to a person in such a way that you can identify his/her feelings |
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Term
| How does one display empathetic listening within a conversation? |
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Definition
| By relating to what the person is saying |
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Term
| What are the 4 empathetic listening skills we covered within the class lecture? |
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Definition
| minimal encourager, paraphrase, reflection of feeling, reflection of meening |
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Term
| Identify the 7 different barriers/behaviors people can demonstrate within a conversation with impedes empathetic listening |
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Definition
| Mind Reader, Rehearser, Filter, Dreamer, Idetifier, Derailer/Sparrer, Placater |
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Term
| Identify the benifits to using empathetic listening skills within conversations |
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Definition
| it enhances the quality of interpersonal relationships in many ways |
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Term
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Definition
| Relating to a person in such a way that you can identify his/her feelings |
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Term
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Definition
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Term
| What are some things to keep in mind when providing feedback? |
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Definition
| Tone, Posture, Allowing time for a person to respond, your pesonal reaction to situation, timing |
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Term
| What are some things to keep in mind when recieveing feedback? |
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Definition
| Don't act Emotional, Collaborate on possible solutions, be open and give consideration to provide info |
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Term
| What is the difference between assertiveness and agressiveness? |
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Definition
| Assertiveness: is the ability to honestly express your opinions, feelings, attitudes, and rights within undue anxiety and in a way that does not infringe upon the rights of others |
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Term
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Definition
| Repeating your point with a low-level, pleasant tone |
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Term
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Definition
| agree with some facts, but reserve the right to choose your behavior |
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Term
| What is Content to Process Shift? |
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Definition
| Switching from main topic to the behavior or emotion within the conversation |
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Term
| What is Assertive Inquiry? |
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Definition
| Freezing the conversation to focus on the main point/reason |
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Term
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Definition
| Taking time away from the discussion before returning to it |
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Term
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Definition
| Unselfish concern for the welfare of others |
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Term
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Definition
| Absorbed with one's self needs and own needs |
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Term
| What type of behaviors or personality traits may a Narcissistic person display? |
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Definition
| Less care or concern for others |
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Term
| What are the benifits of Narcissism? |
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Definition
| Motivation to achieve and be the best |
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Term
| What are the negative impacts of Narcissism? |
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Definition
| Anxiety, lack of gratification, feeling of emptiness, impact on diversity, and accpetance |
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Term
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Definition
| are labels placed on different races and people |
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Term
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Definition
| When superiority is bestowed to one culture over another ethnocentrism is imposed |
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Term
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Definition
| When the presumption of the inferiority of others is encouraged racism is in place |
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Term
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Definition
| believes all needs should be met |
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Term
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Definition
| processing and useing the ability to intergate thinking, feeling, and behavior to achieve task within the framework of socity |
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Term
| What things should you take into account before communicating with someone? |
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Definition
Sender: Credibility
Audience: Do they understand you
Message: Valid ideas+applications
Channel: Verbal or Written
Feedback: Signs of comprehention |
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Term
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Definition
| it is about recongnizing communication patterns |
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Term
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Definition
| Neuro-Linguistic Programming |
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Term
| What are some of the components of NLP? |
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Definition
7% words
38% tone
55% body language |
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Term
| Identify a persons NLP preference |
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Definition
Visual NLP Preference
Auditory NLP Preference
Kinesthetic NLP Preference |
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Term
| What is the Visual NLP Preference? |
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Definition
| the person's eyes move upward when communicating |
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Term
| What is the Auditory NLP Preference? |
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Definition
| the person's eyes move laterally (side to side) |
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Term
| What is the Kinesthetic NLP Preference? |
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Definition
| the person's eyes are downward and right |
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Term
| What are the Advantages of working in a group? |
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Definition
More ideas/More inputs
Division of work
Risky-Shift Phenomenon |
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Term
| What are some Disadvantages of working in a group? |
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Definition
Time Consuming
Loss of Indivisuality
Group Think
Social Loafing |
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Term
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Definition
| Mob mentality, they follow the group |
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Term
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Definition
| if they are good working on their own, when put into a group they think they dont have to do any work |
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Term
| Define Risky-Shift Phenomonon |
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Definition
| they take a bigger risk because there is more people backing them up |
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Term
| What are the types of Counter Productive group members |
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Definition
Aggressor
Blocker
Recognition Seeker
Playboy/Playgirl
Dominator
Help Seeker |
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Term
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Definition
| attacks people/ideas within the group |
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Term
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Definition
| Submits negative feedback, while offering no constructive suggestions |
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Term
| Define Recognition Seeker |
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Definition
| Demands attention while ignoring group issues |
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Term
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Definition
| Group time is for entertaining and amusing |
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Term
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Definition
| Attempts to assume command |
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Term
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Definition
| Uses group time as therapy |
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Term
| Why do groups experience conflict |
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Definition
Lack of Directions
Allocation: lack of resources
Verdict: actual decision making process
Conduct: not everyone behaves the same or has the same appropriate/inappropriate boundaries |
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Term
| Describe ways to resolve group conflict |
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Definition
Never ignore it: address it right away
Set team goals
Check your ego at the door
Learn the difference between agressive and assertive
Communication |
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Term
| What qualities are often possessed by a successful leader? |
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Definition
Prior leadership experience
vision, creation, and passion
Appreciation for the challenge
Diligence
Admiration of peers
Chorisma |
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Term
| What are the 3 different leadership styles? |
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Definition
Authoritarian
Democratic
Laissez-Faire |
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Term
| What does a Authoritarian Leader do? |
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Definition
| Direct group in accordance with his/her goals and objectives |
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Term
| What does a Democratic leader do? |
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Definition
| Directs the group in accordance with group goals |
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Term
| What does a Laissez-Faire leader do? |
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Definition
| Non-directive, enpowers group members as individual mechanisms of progress |
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Term
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Definition
| Rebellious and aggressive |
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Term
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Definition
| High morale, friendly relationships emerged |
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Term
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Definition
| High hostility, Low productivity |
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Term
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Definition
| Joining, welcoming, understanding intent, building realationships |
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Term
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Definition
| Airing dissatisfaction, navigating conflict, evaluating leadership, evaluating member roles |
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Term
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Definition
| Setting expectations, establishing styles, learning leadership and member roles, establishing goals and procedures |
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Term
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Definition
| Proper functioning, interpreting conflict as opportunity |
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Term
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Definition
| Placing closure on performance, achieving closure in relationships, preparing for new responsibilities |
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