Term
| Learning opportunity that requires the student, not the champion to be primarily responsible for completing the work order. |
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| Learning opportunity that allows the champion to be primarily responsible for completing the work order. The student will be assisting the champion to complete their work. |
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| Learning opportunity in which the student trains with a student who works with technologies that the student would not otherwise be responsible. |
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| Learning opportunity the occurs throughout a day of ride-outs that addresses any aspect of the students spirit, ability, or career development needs. |
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| Name the 5 ways adults learn |
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Definition
| Variety,brevity,experience,self discovery,relevance |
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| Describe the 4 components of the voice |
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| Visual, Auditory, Tactile(Kinesthetic/Hands on) |
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| Name 5 things to minimize anxiety |
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Definition
| Remember the audience is your friend,memorize the most important parts of what you will say, practice positive self talk, breathe, check your appearance. |
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| Keep in front of you, below waist, use to hold props, emphasize important points. |
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| Don't flail your arms, put them behind your back, bury in pockets, make annoying noises |
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| 6 Key Techniques for selling |
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Definition
| Build rapport,ask questions,listen,position the product,commuicate the benefits, ask for the sale. |
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| What type of question has an answer of yes or no? |
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| What type of question has a more detailed answer? |
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| Restating what you heard in order to verify you heard is correctly and to show you understood. |
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| Indicating that you're paying attention as the customer speaks |
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| Suggesting a product that will fulfill the needs or interests the customer has expressed to you |
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Term
| The _________ are what make the product great. |
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Term
| The _________ are how the features meet the customers needs. |
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