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Details

BCIS
Chapters 7,8,9,10,11 and 12
22
Other
Undergraduate 3
11/27/2011

Additional Other Flashcards

 


 

Cards

Term
Information silos
Definition

is a condition that exists when data are isolated in seperated information systems

Term
Personal Information System
Definition

are used by a single individual. eg contact manager on phone or email.

Term
Workgroup Information System
Definition

is an information system that is shared by a group of people for a particular purpose. eg scheduling of groundskeeping (perosnnel who maintain the golf course etc). Support 10- 100 users

Term
Departmental Information System
Definition

Workgroup info systmems that support a particular department. eg accounts payable department

Term
Functional Information systems
Definition

Workgroup info systems that supports a particular business function.

Term
Enterpise information System
Definition

are information systems that span an organization and support activities in multiple departments. involves 100's- 1000's of users

Term
Interenterprise information systems
Definition

are info systems that are shared by two or more independent organizations. Usually involves 1000's of users

Term
How do information silos arise?
Definition

Informations silos arise as a consequence of an organizations growth and increasing use of information systems

Term
Islands of automation
Definition

is another term for information silos; means groups of info systems that operate in isolation from one another.

Term
Problems information silos cause
Definition
  • Data duplication, data inconsistency
  • disjointed processes
  • Limited info and lack of intergrated info
  • Isolated decisions lead to organ. inefficiencies
  • increase expense
Term
Business process reengineering 
Definition
is the activity of altering and designing business processes to take advantage of new info systems
Term
Customer Relationship Management (CRM)
Definition

is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from the lead generation to customer service

Term
4 phases of customer life cycle:
Definition
  • Marketing 
  • Customer acquistion
  • Relationship management
  • Loss/Churn
Term
Enterprise Resource Planning (ERP)
Definition

is a suite of applications called modules, a database and a set of inherent processes for consolidating business operations into a single, consistent, computing platform. Primary purpose of this system is intergration!

Term
Enterprise Application Intergration (EAI)
Definition
EAI is a suite of software applications that intergrates existing systems by providing layers of software that connect applications together. 
Term

for a product to be considered a true ERP product it must include applications that intergrate:

Definition
  • Supply chain
  • Manufacturing
  • CRM
  • Human resources
  • Accounting
Term
Trigger
Definition

is a computer program stored within the database that runs to keep the database consistent when certain conditions arise.

Term
Stored Procedure
Definition

is a computer program stored in the database that is used to enforce business rules

Term
Industry-specific solutions
Definition

these solutions contain program and database configuration files as well as process blueprints that apply to ERP implementations in specific industries

Term

Challenges faced when implementing New Enterprise Systems:

Definition
  • Collaborative Management
  • Requirements Gaps
  • Transition Problems
  • Employee resistance
Term
Service-Oriented architecture 
Definition

is a design philosophy in which every activity is modeled as an encapsulated service and exchanges among those are governed by standards

 

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