Term
levels of basic communication
1) Intrapersonal communication
2)Interpersonal communication
3)Public communication
4)Transpersonal communication
5)Small group communication |
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Definition
1) within an individual, "self talk" ; an individual is thinking but not outwardly verbalizing thoughts; the nurse assess pt/situations and think critically before communicating verbally.
2) between people; exchange of information with an individual or small group.
3) occurs within large groups of people; this occurs during education endeavors; the nurse is teaching a large group of individuals as as community setting.
4) addresses spiritual needs and provides interventions to meet these needs.
5)within a group of people usually working toward a mutual goal. |
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Term
Components of Basic Communication:
1)Referent
2)Sender
3)Receiver
4)Message
5)Channel
6)Environment
7)Feedback
8)Interpersonal variables |
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Definition
1)motivation for communication to occur;
2)person who initiates the message;
3)person to whom the message is aimed at and received by;
4)verbal or nonverbal information
5)method of transmitting and receiving message (sight, hearing, touch);
6)emotional and physical climate
7)verbal or nonverbal, positive or negative - the message that is returned to the sender by the receiver that indicates that the message is received
8)variables that influence comm. between sender and receiver. |
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Term
Characteristics - VERBAL COMM.
1)Vocabulary
2)Denotative/connotative meaning
3)Clarity/brevity
4)Timing/relevance
5)Pacing
6)Intonation |
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Definition
Impact:
1)limited vocabulary or speaking another language or use of medical jargon;
2)words with multiple meanings;
3)long and complex communication may be difficult to understand;
4)client who is in physical discomfort;
5)speaking rapidly
6)tone may implicate feelings of acceptance, judgment, dislike. |
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Term
Characteristics - NON VERBAL COMM.
1)appearance /posture/gait
2)facial expression/eye contact/gestures
3)territorial/personal space |
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Definition
1)can convey professionalism; body language and posture may demonstrate comfort and ease in the situation;
2)eye contact-interest and respect but varies with culture; gestures can enhance verbal comm. or create a different message.
3)lack of awareness of territoriality (right to space) and personal space (area around an individual) can cause clients to feel threatened and react with defensiveness. |
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Term
Therapeutic Comm.
1)interactive, purposeful comm. skills
2)children and older adults
3)use of nursing process
4)characteristics:
5)componets: |
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Definition
1)-attend to client's thoughts, feelings, needs
-express empathy and genuine concern
-obtain info and feedback
-intervene to promote functional behavior
-evaluate the client's progress towards goals/outcomes
2)require altered techniques
3)depends of therapeutic comm.
4)-client centered -- not social or reciprocal
-purposeful, planned and goal oriented
5)-time-adequate time
-attentive behaviors or active listening
-honesty
-trust
-empathy
-nonjudgmental attitude |
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Term
Effective skills and techniques:
1)silence
2)active listening
3)open-ended questions
4)clarifying techniques
5)offering general leads, broad opening statements
6)showing acceptance and recognition3
7)focusing
8)asking questions
9)giving information
10)presenting reality
11)summarizing
12)offering self
13)touch |
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Definition
1)allows time for meaningful reflection;
2)nurse is able to hear,observe,understand and provide feedback
3)allows clients to explore feelings and thoughts
4)restating , reflecting, paraphrasing, exploring
5)encourages client to start and to continue talking
6)nurse shows interest and nonjudgmental attitute
7)helps the client concentrate on what is important
8)this is a way to seek additional information
9)this technique provide details that the client may need for decision-making
10)help client to focus on reality
11)summarizes important points and reviews what has been discussed
12)willingness to spend time with the client
13)if appropriate, touch may communicate caring and provide comfort. |
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