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Definition
are self contained functional units. They are good for 3 things:
1. they allow an organization to optimize expertise and their training
2. allow the organization to avoid redundancy in expertise
3. it makes it easier to benchmark with outside organizations, utilize bodies of knowledge created for each function and easily understand the role of each Silo. |
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| keeps the big picture in view and allows the manager to concentrate on the work that must be done to ensure the optimal creation of value. A proceed perspective helps reduce duplicate work, facilitate cross functional communication, optimize business processes, and better serve the customer |
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| is defined as an interrelated, sequential set of actives and tasks that turns inputs into outputs. |
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| dynamic business process or agile business processes |
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| processes that iterate through a constant renewal cycle of design, deliver, evaluate, redesign and so on. |
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| are designed with the intention of simplifying redesign and reconfiguration. designed to be flexible and easily adaptable. EX: Manufacturing operations |
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| change as they "learn" EX: call center |
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| is an approach to quality management. It is a data driven approach and methodology for eliminating defects from a process. Something about a bell curve |
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| (define, measure, analyze, improve, control) is a Six Sigma process that improves systems for existing process failing below specification and looking for improvements |
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| the six sigma DMadv process (define, measure, analyze, design, verify) is an improvement system used to develop new process or products at Six sigma quality levels |
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| is a way to look at cross-functional process. It is the series of connected tasks and activities done by people and computers that, together, form a business process. |
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| shows a picture, or map, of the sequence and detail of each process step. The purpose is to understand and communicate the dimensions of the current process |
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| business process management |
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| helps manage person to person, system to system, and those that include a combination of each. |
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| is a set of information systems tools that many organizations use to enable this information flow within and between process along the organization. |
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| enterprise information systems EIS |
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| are software packages that incorporate all modules needed to run the operations of a business. They include (ERP, SCM, CRM and product life cycle management) (PLM) |
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| enterprise resource planning (ERP0 |
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| destined to help large companies manage fragmentation of information stored in hundred of individual desktops, department, and business unit computers across the organization |
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| enterprise resource planning (ERP) II |
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Definition
| ERP helped make company information immediately available to all departments through a company ERP II makes it available to the the external stack holders. It enables e-business by integrating business processes between an enterprise and its trading partners. |
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| characteristics of ERP systems |
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| integration, packages, best practices and some assemble require |
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| (software used to connect processes running in one or more computers across a network)or "bolt On" systems be used to make all the components operational |
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| customer relationship management system (CRM) |
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| is a set of software programs that support management activities performed to obtain, enhance relationships with, and retain customers. Includes sales, support and services process |
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| supply chain management (SCM) |
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| manages the integrated supply chain. The supply chain of business is the process that begins with raw material delivered to the customer |
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| product life cycle management (PLM) |
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| PLM systems autome the steps that take ideas fro products and turns them into real products. |
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