Shared Flashcard Set

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BA 320 Exam 3
Chapter 9
15
Business
Undergraduate 3
04/07/2011

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Cards

Term
Stress
Definition
the experience of opportunities or threats people perceive as important and also perceive they might not be able to handle or deal with effectively
Term
Burnout
Definition
psychological, emotional, or physical exhaustion
Term
Role Conflict
Definition
the struggle that occurs when the behaviors or tasks that a person is expected to perform are at odds with each other
Term
Role Ambiguity
Definition
the uncertainty that occurs when employees are not sure what is expected of them and how they should perform their jobs
Term
Overload
Definition
the condition of having too many tasks to perform
Term
Underload
Definition
The condition of having too few tasks to perform
Term
Problem-Focused Coping
Definition
the steps people take to deal directly with and act on the source of stress
Term
Emotional-Focused Coping
Definition
the steps people take to deal with and control their stressful feelings and emotions
Term
Time Management
Definition
prioritizing and estimating techniques that allow employees to identify the most important tasks and fit them into their daily schedule
Term
Role Negotiation
Definition
the process through which employees actively try to change their roles in order to reduce role conflict, role ambiguity, overload, or underload
Term
Job Rotation
Definition
assigning employees to different jobs on a regular basis
Term
Telecommuting
Definition
a work arrangement whereby employees are employed by an organization and have an agreement that enables them to work out of their homes regularly but not necessarily all the time
Term
Organizational Support
Definition
the extent to which an organization cares about the well-being of its members, tries to help them when they have a problem, and treats them fairly
Term
Employee Assistance Programs (EAPs)
Definition
company-sponsored programs that provide employees with counseling and other kinds of professional help to deal with stressors such as alcohol and drug abuse and family problems
Term
Consequences of Stress
Definition
physiological

psychological

burnout

behavioral

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