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BA 320 Exam 3
Chapter 7
31
Business
Undergraduate 3
04/06/2011

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Term
Job Design
Definition
the process of linking specific tasks to specific jobs and deciding what techniques, equipment, and procedures should be used to perform those tasks
Term
Scientific Management
Definition
a set of principles and practices designed to increase the performance of individual employees by stressing job simplification and specialization
Term
Job Simplification
Definition
he breaking up of the work that needs to be performed in an organization into the smallest identifiable tasks
Term
Job Specialization
Definition
the assignment of employees to perform small, simple tasks
Term
Time and Motion Studies
Definition
studies that reveal exactly how long it takes to perform a task and the best way to perform it
Term
Horizontal Job Loading (Job Enlargement)
Definition
increasing the number of tasks an employee performs but keeping all of the tasks at the same level of difficulty and responsibility
Term
Vertical Job Loading (Job Enrichment)
Definition
increasing an employee's responsibility and control over his or her work
Term
Job Characteristics Model
Definition
an approach to job design that aims to identify characteristics that make jobs intrinsically motivating and the consequences of those characteristics
Term
Skill Variety
Definition
the extent to which a job requires an employee to use different skills, abilities, or talents
Term
Task Identity
Definition
the extent to which a job involves performing a whole piece of work from its beginning to its end
Term
Task Significance
Definition
the extent to which a job has an impact on the lives or work of other people in or out of the organization
Term
Autonomy
Definition
the degree to which a job allows an employee the freedom and independence to schedule work and decide how to carry it out
Term
Core Job Dimensions
Definition
Skill Variety

Task Identity

Task Significance

Autonomy

Feedback

Term
Feedback
Definition
the extent to which performing a job provides an employee with clear information about his or her effectiveness
Term
Motivating Potential Score (MPS)
Definition
a measure of the overall potential of a job to foster intrinsic motivation
Term
Experienced Meaningfulness of the Work
Definition
the degree to which employees feel their jobs are important, worthwhile, and meaningful
Term
Experienced Responsibility for Work Outcomes
Definition
the extent to which employees feel personally responsible or accountable for their job performance
Term
Knowledge of Results
Definition
the degree to which employees know how well they perform their jobs on a continuous basis
Term
Richard Hackman and Greg Oldham
Definition
developed the Job Characteristics Model in the 1970s
Term
Core Job Dimensions effect Critical Psychological States
Definition
Experienced meaningfulness of work

Experienced responsibility for work outcomes

Knowledge of results

Term
Psychological States result in Work and Personal Outcomes
Definition
1. High Intrinsic Motivation

2. High Job Performance

3. High Job Satisfaction

4. Low Absenteeism and Turnover

Term
Employees' Responses to Job Design
Definition

1. Growth-need strength - extent to which one wants their work to contribute to personal growth, learning, and development

2. Knowledge and Skills - employees must have at appropriate level to perform jobs effectively

3. Satisfaction with the Work Context - how satisfied employees are with extrinsic outcomes

Term
Social Information Processing Model
Definition
an approach to job design based on the idea that information form other people and employees' own past behaviors influence employees' perceptions of and responses to the design of their jobs
Term
Contingent Workers
Definition
employees whom organizations hire or contract with on a temporary basis to fill needs for labor that change over time
Term
Organizational Objectives
Definition
the overarching purpose of an organization, what it stands for, and what it seeks to accomplish
Term
Social Identity Theory
Definition
a theory that describes how individuals use the groups and organizations they are members of to define themselves
Term
Goal
Definition
what an individual is trying to accomplish through his or her behavior and actions
Term
Goal-Setting Theory
Definition
difficult, specific goals, when accepted, lead to higher motivation and performance than vague, easy, or no goals
Term
Limits of Goal-Setting Theory
Definition
1. When employees lack the skills and abilities needed to perform at a high level

2. When employees are given complicated and difficult tasks that require all of their action and require a considerable amount of learning

3. When employees need to be creative

Term
Motivation Equation
Definition
Inputs >> Performance (Outcome 1) >> Outcome (Outcome 2)
Term
Why does goal setting work?
Definition
Directs the worker's attention

Exert a higher level of effort

Develop action plans

Persist in the face of difficulties

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