Term
| What is a Clarifying Question? |
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Definition
| A question you ask the customer to ensure you understand the problem |
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Term
| What is the goal of a verbal troubleshooting session? |
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Definition
| To determine what action or inaction caused the system to change from functional to non functional |
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Term
| When troubleshooting, what should you do before making any changes? |
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Definition
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Term
| What is the proper way to address a large problem? |
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Definition
| Divide it into smaller components to be analyzed individually |
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Term
| What should you do to determine if the problem is something simple in a troubleshooting session? |
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Definition
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Term
| You should always __________ findings, actions, and outcomes. |
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Definition
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Term
| What is the most likely reason a computer running Windows XP cannot access a hard drive's full capacity |
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Definition
| The BIOS cannot recognize the hard drive's full capacity |
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Term
| What are the most common printer problems? |
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Definition
| Unplugged, offline, or turned off printers |
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Term
| ___________ allows you to manipulate the color so that the screens and the printouts are comparable. |
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Definition
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Term
| If a laptop's LCD screen has no video, what should you do? |
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Definition
| Hold the Fn key and toggle the LCD screen key |
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Term
| If a laptop is showing a high battery percentage and continually shutting down while on battery power, what should you do? |
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Definition
| Run the battery calibrator |
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Term
| How should you clean a laptop keyboard? |
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Definition
| Use a dry soft bristled brush or compressed air |
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Term
| What should use compressed air to clean? |
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Definition
| Keyboards fans and USB ports |
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Term
| How should you detect and repair errors on a disk drive? |
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Definition
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Term
| What should be used to clean components? |
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Definition
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