1. Incident (Atos SD & MHE will work on Incident here
2. Service Request (Atos SD & MHE will work on SR here
3. Change (Atos will work on Change here)

• Tickets will only be opened by MONITORING TOOLS
• Atos will WORK on Incidents and events here
• Atos will work on SSR changes here 
•  ONLY Change Coordinator (CO) work on the STOP monitoring changes here

ATF structure has 

• 8 Service Management
• several System Management components

Service Management Layer provides main components

1. Central Portal
2. Ticket & Knowledge Management 
3. Event Management 
4. Discovery 
5. Catalog
6. Reporting
7. Central Master Data Management ((Config & Data Management - CMDB))
8. Process Orchestration

ATF Structure - System Management Layers builds foundation

What are the components?

• Availability
• Capacity
• Performance Monitoring
• Inventory
• Configuration Management & Automation

1. Reduce overall operational ITSM Costs
2. Development of Automation & Standardization
3. Higher Volumes driving more scability
4. A toolset for an improved end user experience
5. Rapid development and easier interfacing
6. A toolset to support multi service integration

A set of specialized organizational capabilities for providing value to customers in the form of services.