Term
A CRT monitor is displaying patches of distortion while in use. Which of the following actions BEST resolves this issue?
a. Replace the display adaptor.
b. Degauss the monitor.
c. Power cycle the computer.
d. Reload the driver for the monitor. |
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Definition
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Term
A home user reports they have purchased a new video game for their PC but have trouble running it. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. Which of the following utilities should the technician run?
Choose one answer.
a. ipconfig
b. regedit
c. dxdiag
d. msconfig |
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Definition
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Term
A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times, pauses and then repeats. Which of the following is the BEST course of action to determine the cause?
Choose one answer.
a. Consult the maintenance manual for the error code.
b. Replace the video card because there is no display. Incorrect
c. Check the quick setup guide for BIOS settings. Incorrect
d. Remove the power and check the position of the jumpers on the motherboard. |
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Definition
| Consult the maintenance manual for the error code. |
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Term
A technician has determined that a CRT monitor is not working correctly and that it will be replaced. Which of the following should they do NEXT?
a. Dispose of the monitor according to applicable environmental regulations.
b. Discharge the CRT prior to disposal.
c. Disassemble the monitor to prepare disposal of parts independently.
d. Dispose of the monitor in the trash. |
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Definition
| Dispose of the monitor according to applicable environmental regulations. |
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Term
A technician installs a new printer to a local computer and needs to install the drivers. The installation CD is not available. Which of the following is the BEST solution to locate the correct drivers?
a. Check the USB port.
b. Check the manufacturer's website.
c. Check the printers BIOS.
d. Add Hardware Wizard. |
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Definition
| Check the manufacturer's website. |
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Term
A technician is installing a RAM upgrade into a PC. The PC is currently holding two sticks of 512MB PC2700, and the technician would like to install an additional two sticks of 512MB PC3200. Assuming the necessary slots are
available, which of the following will be the overall speed of the new RAM?
Choose one answer.
a. 5300
b. 3200
c. 2700
d. 2100 |
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Definition
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Term
A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take?
Choose one answer.
a. Wear a back brace when lifting and carrying the CRTs to the storage room.
b. Recycle the monitors after removing the capacitors for use in other monitors.
c. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.
d. Wear anti-static wrist straps to prevent ESD in the new monitors |
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Definition
| Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. |
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Term
A technician receives a boot error message OS not found. Which of the following should the technician check?
Choose one answer.
a. The boot order in the BIOS
b. If the computer is in Safe Mode
c. If the BIOS is current
d. If Plug and Play is enabled |
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Definition
| The boot order in the BIOS |
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Term
A technician scheduled two customer service appointments at the same time without realizing. Which of the following would be the BEST way to handle the situation?
Choose one answer.
a. Make the first appointment and then, after completion, call the second customer and explain you are running late.
b. Try to hurry at the first appointment to make it to the second appointment in a timely manner.
c. Go to the second appointment because it is listed as priority and then reschedule the first.
d. Call the second customer, apologize, and reschedule. |
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Definition
| Call the second customer, apologize, and reschedule. |
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Term
A user calls to report a completely blank screen on their PC. The technician on call determines that the PC is powered on and is not in standby mode. Which of the following steps should the technician recommend the user take in order to resolve the problem?
Choose one answer.
a. Turn the monitor on/off; check the power cable on the monitor; check the video cable from the monitor to the PC.
b. Check the video cable from the monitor to the PC; reseat the video card; try turning the monitor on/off.
c. Turn the monitor on/off; reseat the video card in the PC; check the video cable from the monitor to the PC.
d. Reseat the video card; try turning the monitor on/off; check the power cable on the monitor. |
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Definition
| Turn the monitor on/off; check the power cable on the monitor; check the video cable from the monitor to the PC. |
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Term
A user has recently installed a new graphics driver, and after restarting their PC the display is no longer appearing. Which of the following boot options would be MOST effective in troubleshooting this issue?
Choose one answer.
a. Safe mode with command prompt
b. Safe mode
c. Boot to the recovery console
d. Boot with repair disk |
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Definition
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Term
A user reports that no picture is appearing on the monitor. After speaking with the user and examining the symptoms, the technician believes that the computers video card has failed. Which of the following steps should the technician take NEXT?
Choose one answer.
a. Establish an alternative diagnosis.
b. Verify that all other computer components are operating normally.
c. Question the user to determine what has caused the video card to fail.
d. Replace the video card to confirm diagnosis. |
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Definition
| Replace the video card to confirm diagnosis. |
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Term
A user reports that their computer has a bluescreen. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. Which of the following is the BEST course of action?
Choose one answer.
a. Research online forums for assistance.
b. Update the OS with the most recent patches.
c. Write down error code and ask for assistance.
d. Email the manufacturer with the details of the issue. |
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Definition
| Write down error code and ask for assistance |
|
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Term
A user reports that their USB device has stopped working. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem?
Choose one answer.
a. Determine how long the user has had the problem.
b. Determine if changes have been made that could have caused the problem.
c. Determine how long before the user is due for an upgraded system.
d. Determine if any other users are affected by the problem. |
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Definition
| Determine if changes have been made that could have caused the problem. |
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Term
A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response?
Choose one answer.
a. Tell the user to carry the monitor to the technicians desk there they will give them a new LCD monitor.
b. Empathize with the user and send them a known good monitor to solve the issue.
c. Inform the user of the cause of the problem and tell them the degauss the monitor.
d. Ask the user what they did to cause the shaking images. |
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Definition
| Empathize with the user and send them a known good monitor to solve the issue. |
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Term
A user's computer does not boot. The technician needs to change the computers settings to boot from a recovery CD. Where should the technician make the necessary boot order changes?
Choose one answer.
a. Motherboard settings
b. BIOS settings
c. Firmware settings
d. Jumper settings |
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Definition
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Term
Marks: 1
How can a technician determine the amount of memory in a computer running Windows XP?
Choose one answer.
a. Right-click Start menu, select Properties
b. Right-click My Network icon, select Properties
c. Right-click System Tray, select Properties
d. Right-click My Computer icon, select Properties |
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Definition
| Right-click My Computer icon, select Properties |
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Term
Memory was added to a Windows laptop and upon booting up, the BIOS only reports the original memory amount. Which of the following are the MOST likely issues? (Select TWO).
Choose at least one answer.
a. Operating system does not recognize the additional memory.
b. Memory mismatch.
c. Memory size needs to be adjusted in Device Manager.
d. Memory brand is different than the computer.
e. Memory is defective. |
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Definition
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Term
The users operating system is not keeping the correct time after a system powers down. Which of the following components should the technician replace?
Choose one answer.
a. System clock
b. CMOS battery
c. L2 cache
d. Processor |
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Definition
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Term
When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. Which of the following is the MOST likely cause of this?
Choose one answer.
a. Graphics card jumpers need to be reconfigured
b. Limited amount of memory for the display adapter
c. Not enough free space on the hard drive
d. The monitor needs to be replaced with a newer mode |
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Definition
| Limited amount of memory for the display adapter |
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Term
Which of the following adapter cards is used for displaying over the air video broadcasts?
Choose one answer.
a. TV tuner
b. Graphics accelerator
c. Capture
d. Multimedia |
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Definition
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Term
Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source?
Choose one answer.
a. Video capture card
b. Sound card
c. TV tuner card
d. Graphics card |
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Definition
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Term
Which of the following bus speeds is used for a PCIe card? (Select TWO).
Choose at least one answer.
a. 1x Correct
b. 3x
c. 24x
d. 8x
e. 6x |
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Definition
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Term
Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor?
Choose one answer.
a. BIOS
b. DMA controller
c. Northbridge
d. Southbridge |
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Definition
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Term
Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor?
Choose one answer.
a. Southbridge
b. CMOS
c. DMA controller
d. Northbridge |
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Definition
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Term
Which of the following demonstrates a physical method of intrusion detection?
Choose one answer.
a. Case open switch
b. Bitlocker
c. Port triggering
d. Biometric password |
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Definition
|
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Term
Which of the following describes the random access memory limitations with Vista 32-bit operating
system?
Choose one answer.
a. 2GB
b. 8GB
c. 128GB
d. 4GB |
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Definition
|
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Term
Marks: 1
Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).
Choose at least one answer.
a. VGA Correct
b. CGA
c. DVI
d. S-Video
e. USB |
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Definition
|
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Term
Which of the following has the speed of PC2700?
Choose one answer.
a. SDRAM
b. DDR
c. DDR2
d. DDR3 |
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Definition
|
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Term
Which of the following interfaces supports only one device per port?
Choose one answer.
a. SCSI
b. USB 1.1
c. RS-232
d. Bluetooth |
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Definition
|
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Term
Which of the following is a hazard associated with improper disposal of a CRT?
Choose one answer.
a. Mercury
b. High vacuum
c. Lithium
d. Electromagnetic Interference (EMI) |
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Definition
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Term
Which of the following is information found in the Device Manager? (Select THREE).
Choose at least one answer.
a. Mapped network drives
b. RAM capacity
c. Devices by type
d. Hidden devices
e. I/O address ranges |
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Definition
Devices by type
Hidden devices
I/O address ranges |
|
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Term
Which of the following memory modules has 168 pins?
Choose one answer.
a. SODIMM
b. RIMM
c. SIMM
d. DIMM |
|
Definition
|
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Term
Which of the following memory types is able to correct memory errors?
Choose one answer.
a. ECC
b. Non-ECC
c. Non-parity
d. Dual channel |
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Definition
|
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Term
Which of the following RAM types requires that all available memory slots be filled, resulting in the need for continuity chips in otherwise unused slots?
Choose one answer.
a. DRAM
b. SRAM
c. RDRAM
d. DDR3 |
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Definition
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Term
Which of the following slot types has the GREATEST peak bandwidth?
Choose one answer.
a. ISA
b. AGP
c. PCIe
d. PCI-X |
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Definition
|
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Term
Which of the following speeds are the USB 2.0 data rates?
Choose one answer.
a. 2.0Mbps, 16Mbps, 400Mbps
b. 2.5Mbps, 20Mbps, 450Mbps
c. 1.0Mbps, 10Mbps, 360Mbps |
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Definition
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Term
Which of the following technologies can support the longest cable length between devices?
Choose one answer.
a. SATA
b. IEEE 1394
c. USB 1.1/2.0
d. Serial |
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Definition
|
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Term
Which of the following technologies is used in memory devices to allow it to operate at twice the
normal clock rate?
Choose one answer.
a. DLT
b. DDR
c. ECC
d. SLI |
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Definition
|
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Term
Which of the following wireless technologies has a maximum range of 30 feet (9 meters)?
Choose one answer.
a. Bluetooth 2.0
b. 802.11a
c. 802.11b
d. Infrared |
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Definition
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Term
While a customer is describing a problem to a technician, the technician knows what the solution is. However, the customer is not done describing all their symptoms. Which of the following would be the MOST appropriate action of the technician to take?
Choose one answer.
a. The technician should ask the customer to repeat the problem several times so they can verify all of the facts.
b. Wait until the customer is finished then refer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again.
c. Politely tell the customer that the solution is known and that no other symptoms need to be discussed.
d. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. |
|
Definition
| Hear what the customer has to say without interrupting if it will not take an excessive amount of time. |
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Term
A customer receives a bluescreen message. The customer asks the technician, What is a bluescreen message? How should the technician respond?
Choose one answer.
a. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated.
b. Explain that it is a message that assists in identifying problems based on the error code.
c. Tell the customer that abluescreen is another name for stop error.
d. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. |
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Definition
| Explain that it is a message that assists in identifying problems based on the error code. |
|
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Term
Which of the following slots will support the fastest video card?
Choose one answer.
a. PCMCIA
b. ISA
c. PCIe
d. AGP |
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Definition
|
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Term
Which of the following stores information for faster access on a CPU?
Choose one answer.
a. Cache
b. RAM
c. Front side bus
d. Removable storage |
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Definition
|
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Term
Which of the following will give the BEST results when adding additional memory modules?
Choose one answer.
a. Installing the newest memory available
b. Installing more memory of the same type and speed
c. Installing same memory type but at a slower rate of speed
d. Installing the fastest memory available |
|
Definition
| Installing more memory of the same type and speed |
|
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Term
Which of the following would a technician go to setup a password that would be required prior to booting into the operating system?
Choose one answer.
a. POST
b. BIOS
c. User Accounts
d. LDAP |
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Definition
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Term
After installing a new piece of hardware with the hardware CD, a user is reporting system crashes and performance loss. Which of the following would be the FIRST step in resolving this issue?
Choose one answer.
a. Download and install updated drivers for the device.
b. Try installing the device to a different port or slot.
c. Disable the device in Device Manager.
d. Contact the vendor for an RMA. |
|
Definition
| Download and install updated drivers for the device. |
|
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Term
In order to install and run Windows Vista with the Aero user interface, a computer must meet which of the following hardware requirements?
Choose one answer.
a. 512MB RAM
b. LCD monitor
c. 800MHz processor
d. 128MB graphics card |
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Definition
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Term
The BEST information to document when changing the refresh rate on the display is to include:
Choose one answer.
a. the method that was used to access the display properties to change the refresh rate.
b. all the refresh rates that were tested.
c. the color resolution the user requested as well as the refresh rate.
d. the previous refresh rate and the new refresh rate applied. |
|
Definition
| the previous refresh rate and the new refresh rate applied. |
|
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Term
When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Which of the following is MOST likely having an issue?
Choose one answer.
a. LCD display
b. Flash drive
c. IEEE 1394 port
d. Touch pad |
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Definition
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Term
Where can a technician configure multiple monitor displays in Windows Vista?
Choose one answer.
a. Display Settings-Resolution
b. Display Settings-Advanced Settings
c. Control Panel-Services
d. Control Panel-Configuring Desktop |
|
Definition
| Display Settings-Advanced Settings |
|
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Term
Which of the following describes the BEST way to carry a CRT monitor?
Choose one answer.
a. Carry it by holding it upside down by the base.
b. Carry it by using both the power and video cords for stability.
c. Carry it with the protrusion on the back facing your body.
d. Carry it with the screen closest to your body |
|
Definition
| Carry it with the screen closest to your body |
|
|
Term
Which of the following describes the S-video mini-DIN connector on laptops?
Choose one answer.
a. Allows a LCD projectors output to display on a laptops screen
b. Allows digital video and audio to a variety of devices
c. Allows digital video to a variety of devices
d. Allows analog video output to a variety of devices |
|
Definition
| Allows analog video output to a variety of devices |
|
|
Term
Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue?
Choose one answer.
a. Replace communications cable.
b. Change the toner cartridges.
c. Check to the correct type of paper is being used.
d. Add additional memory to the printer. |
|
Definition
| Add additional memory to the printer. |
|
|
Term
A user reports that when they attach an external monitor to their laptop, instead of seeing their desktop they only see their background graphic. Which of the following will correct this problem?
Choose one answer.
a. Adjust the refresh rate of the display to 72 Hertz.
b. Change the display resolution to a lower setting.
c. Uncheck Extend my Windows Desktop in the Display Properties.
d. Toggle the function key for the video display. |
|
Definition
| Uncheck Extend my Windows Desktop in the Display Properties |
|
|
Term
A user reports having a three button mouse but the third button is not working. The user would like to set the mouse up to utilize all three buttons. Which of the following should enable the user to do this?
Choose one answer.
a. Try the mouse on another computer.
b. Configure the third button under the Accessibility Options.
c. Configure the third button through the Regional Options.
d. Install the drivers that came with the mouse. |
|
Definition
| Install the drivers that came with the mouse. |
|
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Term
A user reports that the computer has stopped displaying video. A technician observes that upon initial power-on, the computers BIOS is issuing a beep code. Which of the following should the technician recommend?
Choose one answer.
a. Reseat the heatsink.
b. Replace the monitor.
c. Reseat the video card.
d. Replace the power supply. |
|
Definition
|
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Term
A user reports that the computer is no longer displaying video. The user can see the boot-up screen but the video disappears while loading Windows. Which of the following actions may resolve the problem?
Choose one answer.
a. Replace the video card.
b. Replace the motherboard.
c. Reinstall the video driver from safe mode.
d. Reseat the processor and memory. |
|
Definition
| Reinstall the video driver from safe mode. |
|
|
Term
A user reports that the PS/2 mouse is not working. A technician should:
Choose one answer.
a. ask the user to re-install the mouse drivers.
b. have the user check the mouse connection and reboot the computer.
c. instruct the user to disassemble the mouse and clean the trackball.
d. request that the user swap out the mouse. |
|
Definition
| have the user check the mouse connection and reboot the computer |
|
|
Term
A user who has a system that uses RIMM (RAMBUS) modules for memory, reports that the system will not POST and states that after opening the system the user found one of the memory slots to be empty. The system was delivered with 2 RIMM (RAMBUS) modules. A technician should tell the user that the empty slot needs to be filled with a:
Choose one answer.
a. CRIMM module.
b. SIMM module
c. RIMM module.
d. DIMM module. |
|
Definition
|
|
Term
A user who works in a high traffic area asks whether there is a way to hide information on the screen so only the user can view the screen. Which of the following would be the BEST response for a technician to make?
Choose one answer.
a. The monitor can be tilted and color phased to block out viewers.
b. Privacy Screens may be ordered to serve this need.
c. It is impossible for the monitor to only show the user the information.
d. That the issue will need to be referred to the technicians supervisor |
|
Definition
| Privacy Screens may be ordered to serve this need. |
|
|
Term
After a graphics card upgrade, a computers resolution is even lower than before and cannot be set higher in the display settings. The MOST likely problem is that the graphics card:
Choose one answer.
a. driver has not been installed or updated.
b. has been installed into the wrong expansion slot.
c. has been removed by the user.
d. is not compatible with the motherboard. |
|
Definition
| driver has not been installed or updated. |
|
|
Term
After installing a new video card, a technician sees no video display on the monitor. The computer does not have an onboard video card. Which of the following actions should the technician take FIRST?
Choose one answer.
a. Check the monitor power and video cables to ensure connection.
b. Reseat or re-install the video card.
c. Remove the new video card because it is defective.
d. Change the system memory because it is not compatible with the new video card. |
|
Definition
| Check the monitor power and video cables to ensure connection. |
|
|
Term
After installing a video card in a computer, the video card will only display 640 x 480 resolution. Which of the following actions should the technician take FIRST?
Choose one answer.
a. Install the driver associated with the video card.
b. Uninstall the video card because the card is defective.
c. Reboot the system because the operating system did not detect the video card.
d. Change the frequency on the video card. |
|
Definition
| Install the driver associated with the video card. |
|
|
Term
An 8X AGP video card will not fit into the AGP slot. Which of the following may be the cause?
Choose one answer.
a. The motherboard only supports 3.3v AGP Cards.
b. The motherboard only supports universal cards.
c. The slot covers are misaligned.
d. The video card is detective. |
|
Definition
| The motherboard only supports 3.3v AGP Cards |
|
|
Term
An internal user has deleted a file named, pagefile.sys and is concerned this deletion may affect the computer. The user should be instructed to:
Choose one answer.
a. add a new hard drive, format the drive and install Windows.
b. reformat the hard drive and reinstall Windows.
c. reboot the computer because Windows automatically generates a new page file.
d. back up all data, reboot the computer and notify a desktop technician |
|
Definition
| reboot the computer because Windows automatically generates a new page file. |
|
|
Term
The process of recharging the micro-capacitors in a DRAM module is known as ____.
Choose one answer.
a. CAS
b. RAS
c. refresh
d. precharge |
|
Definition
|
|
Term
When troubleshooting a motherboard, which of the following steps should be taken FIRST? (Select TWO).
Choose at least one answer.
a. Check that the video drivers are current.
b. Look for physical damage on the motherboard. Correct
c. Replace the motherboard.
d. Check all socket-mounted chips.
e. Ensure that the operating system supports the motherboard |
|
Definition
| Check all socket-mounted chips. |
|
|
Term
Which of the following computer standard supports a data transfer rate of 400 Mbps and up to 63 devices?
Choose one answer.
a. USB 2.0
b. IEEE 1394A
c. Ultra SCSI 2
d. USB 1.1 |
|
Definition
|
|
Term
Which of the following is a type of motherboard? (Select TWO).
Choose at least one answer.
a. SATA controller board
b. micro ATX
c. standard ATX
d. PCI daughter board
e. IDE controller board |
|
Definition
|
|
Term
Which of the following ports is considered the fastest and supports a number of external devices for a laptop as well as for desktops?
Choose one answer.
a. Parallel
b. USB
c. PS/2
d. RJ-11 |
|
Definition
|
|
Term
Which of the following sequences of steps can be used to increase the amount of virtual memory (page memory) available to Windows?
Choose one answer.
a. Start> Control Panel > System > Performance tab > Under Performance> Settings > Advanced tab
b. Start> Control Panel > System > General tab > Under Performance > Settings > Advanced tab
c. Start> Control Panel > System > Advanced tab > Under Performance > Settings > Advanced tab
d. Start> Control Panel > System > Advanced tab > Startup and Recovery > Advanced tab > Settings > Advanced tab |
|
Definition
| Start> Control Panel > System > Advanced tab > Under Performance > Settings > Advanced tab |
|
|
Term
For the best video performance, which of the following slots can be used to install a graphics card? (Select TWO).
Choose at least one answer.
a. AGP
b. PCI-X
c. ISA
d. PCMCIA
e. EISA |
|
Definition
|
|
Term
Which of the following would be the FIRST thing to attempt when troubleshooting a monitor with a wavy picture?
Choose one answer.
a. Replace the video driver.
b. Update the video driver.
c. Make sure there are no devices near the monitor causing interference.
d. Uninstall and reinstall the video driver |
|
Definition
| Make sure there are no devices near the monitor causing interference. |
|
|
Term
Which of the following would be the maximum number of devices in a single chain that USB technology will allow?
Choose one answer.
a. 98
b. 254
c. 127
d. 120 |
|
Definition
|
|
Term
You have just been hired as field technician with a computer support company. Which of the following types of motherboards are you most likely to see more than others while on the job?
Choose one answer.
a. AT
b. NLX
c. ATX
d. Baby AT |
|
Definition
|
|
Term
You want to setup dual monitors on a company laptop. You right-click on Windows Desktop, select Display Properties and select the Settings tab. What should you do next?
Choose one answer.
a. Select Detect monitors.
b. Set the Resolutions and Color Depths.
c. Select the Second Display and check Extend the Desktop.
d. Select Dual View. |
|
Definition
| Select the Second Display and check Extend the Desktop. |
|
|
Term
A client wants a technician to install more RAM on their graphics workstation. The client has provided a 4 GB SODIMM and had problems installing it. Which of the following is the probable reason for this?
Choose one answer.
a. The memory is incompatible for the workstation
b. Graphic workstations require flash memory
c. Graphic workstations require solid state memory
d. The workstation has no available memory slots |
|
Definition
| The memory is incompatible for the workstation |
|
|
Term
A DVI-D cable is generally used for which of the following computer functions?
Choose one answer.
a. Delivering an analog signal
b. Delivering video only
c. Delivering audio & video
d. Delivering audio only |
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A PC technician must upgrade memory from 2 GB to 4 GB in twenty Windows 7 notebook computers. Some of the laptops have DDR2 memory, and some have DDR3. The memory purchased for the upgrade is DDR3. Which of the following is the MOST likely outcome of this upgrade?
Choose one answer.
a. The DDR2 notebooks will work with DDR3 provided the DDR2 is installed in the first DIMM positions.
b. The DDR2 memory will fit into the DIMM positions and work.
c. The DDR3 memory will not work correctly unless the CAS (CL) values are the same.
d. The DDR3 notebooks are the only ones that will accept the new memory. |
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Definition
| The DDR3 notebooks are the only ones that will accept the new memory. |
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A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?
Choose one answer.
a. The motherboard BIOS version is out of date
b. The video card is unsupported by the motherboard.
c. The power connector for the video card is unplugged.
d. The incorrect video card drivers are installed. |
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Definition
| The power connector for the video card is unplugged. |
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Term
A user’s CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the technician check?
Choose one answer.
a. The video cable
b. The CRT power cable
c. The CRT On Screen Display (OSD)
d. The video card display driver |
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After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select TWO).
Choose at least one answer.
a. Reload the display adapter drivers
b. Verify network connectivity
c. Toggle the display using the keyboard shortcut
d. Reboot the operating system
e. Change the input mode on the monitor |
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Definition
Change the input mode on the monitor
Change the input mode on the monitor |
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After installing a bar code reader, which of the following is commonly done to configure the reader?
Choose one answer.
a. Adjust jumper switches
b. Scan in program codes
c. Enable the code reader in the BIOS
d. Use Device Manager to enable I/R ports |
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After installing a new serial port card in a computer, the communication parameters need to be configured. Which of the following is the MOST common communication configuration for a serial port?
Choose one answer.
a. Eight data bits, even parity, two stop bits
b. Eight data bits, no parity, one stop bit
c. Seven data bits, no parity, one stop bit
d. Seven data bits, even parity, one stop bit |
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Definition
| Eight data bits, no parity, one stop bit |
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Term
After updating the device drivers for a video adapter, a user reports they are only able to view a portion of the screen and the text is very large. Which of the following is MOST likely the cause?
Choose one answer.
a. Resolution set too low
b. Refresh rate set too high
c. Resolution set too high
d. Refresh rate set too low |
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ECC memory is primarily used in which of the following computers?
Choose one answer.
a. Laptop
b. Tablet
c. Desktop
d. Server |
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Primary system functions like basic boot priorities, voltage parameters for the processor, and SATA options are configured in which of the following areas of a PC system?
Choose one answer.
a. CMOS
b. VRAM
c. BIOS
d. MBR |
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Which of the following are the MOST important factors to address when a technician is choosing the components for a CAD workstation? (Select THREE).
Choose at least one answer.
a. Multiple large HD monitors
b. Large drive space allocation
c. Multiple network cards
d. Powerful video card
e. Maximum RAM
f. Powerful processor
g. Powerful sound card |
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Definition
Powerful video card
Maximum RAM
Powerful processor |
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Term
Which of the following connectors from a power supply should be used with a graphics expansion card?
Choose one answer.
a. 8-pin 12 volt
b. SATA
c. PCIe 6-pin
d. 20-pin |
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