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| ____ 1. Danielle is listening to her teacher's lecture, working hard to understand so that she can do well on the test. She is engaging in ____ listening. |
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| ____ 2. The first stage of listening is ____ |
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| ____ 3. Nick is listening to his boss not just to hear her words to but to understand what she really wants out of the project on which he is working. Nick is listening to accurately understand her meaning, and this is called ____ listening |
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| ____ 4. To improve listening performance in conversation and in group communication |
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| you should completely make the shift from speaker to listener |
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| ____ 5. Understanding Charlene's feeling of mortification at her forgetting the name of a person she has known for years is an example of ____ |
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| ____ 6. When Josh told Amy about what was going on at work and she responded by saying, "Oh, I'm really sorry. That's awful. You poor thing," Amy was demonstrating ____ |
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| sympathetic responsiveness |
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| ____ 7. Jalesa is helping her daughter learn the colors of the rainbow for her quiz at school. To help her remember the colors and order, she tells her daughter to remember Roy G. Biv. When her daughter says, "But who's Roy G. Biv?" Jalesa explains that it stands for Red, Orange, Yellow, Green, Blue, Indigo, and Violet. Jalesa is teaching her daughter ____ |
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| ____ 8. If in response to the statement "She's a very fast typist," you replied, "How many words a minute can she do?" you would be |
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| questioning to get details |
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| ____ 9. The simplest way of moving information from short-term to long-term memory is to: |
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| ____ 10. Note-taking is most effective in which of the following contexts? |
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| Absorbing information from a lecture |
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| ____ 11. When you are listening to your boss explain an important new procedure for processing data, your best listening aid is likely to be |
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| taking notes in outline form |
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| ____ 12. Determining whether you believe a statement to be true is: |
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| ____ 13. You notice that the "For Sale" sign on a neighbor's house is missing. You say, "The Jacksons' house must have been sold. The 'For Sale' sign is gone." This is an example of |
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| Chris calls Kelly and says, "Kelly, I'm so sorry. I'm running five minutes late to pick you up for our ballet class." Which of the following is a fact about this situation? |
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| Chris is late to pick up Kelly. |
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| Which of these is an accurate paraphrase of this company policy: "Returns will be accepted within 60 days of purchase with a receipt. After 60 days, no returns or exchanges will be made"? |
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| "If you want to return something, you must do so within two months and have your receipt." |
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| should help someone feel better about themselves and their behavior |
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| If in response to Gary’s statement "I hope I get the jobit really means a lot to me" you reply, "I know you've shown a great interest in the type of work they're doing," your response would be |
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| Research on comforting messages has been shown to do all of the following except |
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| make someone become dependent on being comforted |
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| Supportive messages that comfort are different from merely supportive messages in that they: |
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| usually occur over several turns in a conversation or over several conversations |
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| If you want to offer emotional support to your friend, which of the following does your book recommend that you do? |
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| Clearly state that you want to help. |
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| Attending is the process of receiving, constructing meaning from, and responding to spoken or nonverbal messages. |
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| Getting physically and mentally ready is one of the steps to receive messages accurately. |
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| Critical analysis is especially important when a speaker is asking you to believe, act on, or support what is being said. |
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| The process of determining the truthfulness, authenticity, or believability of the information provided is called evaluating. |
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| When you listen to someone judgmentally you are engaging in discriminative listening. |
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| Your friend approaches you and tells you that he is really upset because he has applied for several jobs, had a couple of interviews, but cannot get a job. He's worried about the future. Your book offers eight guidelines for giving emotionally supportive message. Write a response to your friend and then underline and note how you've applied at least three of these guidelines. |
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| Your roommate has not been doing her fair share of the chores in your apartment. Using the guidelines for offering critique, write a message to your roommate. Note three of the guidelines you used. |
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