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| The process of putting our thoughts and feelings into words and nonverbal cues is called ____ |
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| Thinking "a person who is very careful about spending money" when someone describes a person as "thrifty" represents a process called ____ |
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| At dinner you get your father's advice on whether you should take an economics or political science class to meet a requirement. The next day when you see your father, you say "I decided on economics." Your dad says, "Good choice son. I can tell you've thought about what we discussed." His response indicates that he is considering ____ |
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| Which of these is an example of communication apprehension? |
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| Ashley gets very nervous before her first presentation at work. |
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| What three things can help improve your communication competence? |
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| Motivation, knowledge, and skills |
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| If you can't pay attention because the words of a song are stuck in your head, you are experiencing ____ |
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| Four students on a college campus decide to start a club that focuses on volunteering. They establish the organization, promote it, and plan events together. All of these activities involve communication. What kind of communication best describes what these four students are doing? |
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| Small group communication |
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| A mother tells her child to go clean his room. He does this, although he mumbles something under his breath and makes a face to let her know that he's not happy about it. This is an example of ____ |
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| As Jones tells about his trip to the Grand Canyon, he notices Janet and Mark rolling their eyes. The information Jones is receiving is known as ____ |
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| The fact that many people will talk openly with perfect strangers while on an airplane or a bus suggests that ___ |
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| We communicate to meet social needs. |
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| Which of these is an example of a symbol used in communication? |
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| All of these are examples of symbols |
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| The exchange of information function of communication is best illustrated by ____ |
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Definition
| providing directions to the doctor's office |
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| Interpersonal communication is ____ |
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| communication between a small number of people who have a relationship with one another |
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| You completely forgot about a paper you were supposed to write for class. You've never been in that situation before, but you want to explain the situation to your instructor, so you think about what you want to say before going to her office. This kind of message is called a ____ |
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| You are at a scary movie and shout "Oh no!" when you see a particularly scary sequence. Your response is an example of a: |
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| The cashier at the store greets you by saying, "How are you doing today?" Even though you're having a bad day, you say, "I'm fine, thank you." Your response is an example of a ____ |
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| If a friend declares that she will plan your upcoming vacation and you agree that she should take this responsibility, the relationship most likely has an understood degree of ____ |
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| Competent communication depends on ____ |
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Definition
| being both effective and appropriate |
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| According to scholar Brian Spitzberg, motivation is an important aspect of communication competence because ____ |
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Definition
| we will only improve our communication if we want to |
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| Diana takes a work phone call while she's in the car. She tries to pay attention to the call, but she also has to focus on traffic and driving. What kind of context is affecting Diana's communication? |
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| Using multiple channels to transmit messages leads to confusion and less accurate interpretation of your message. |
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| The process of transforming feelings and concepts into symbols and organizing them into a message is called encoding. |
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| What is competent communication in one culture may not be competent in another culture. |
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| The main role of feedback is to avoid semantic noise. |
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| A moral dilemma occurs when we are faced with violating the truthfulness and honesty principle of communication ethics. |
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| Your textbook notes that culture affects communication and that (1) perception, (2) patterns of cognition, (3) verbal behaviors, and (4) nonverbal behaviors and context are affected by culture. Choose two of these four and for each, give a specific example of how culture can affect these aspects of communication. |
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| You're at the mall shopping for clothes. In one of the fitting rooms, you find a wallet with an ID and $500 cash. You have the option of taking the money and leaving the wallet, or leaving everything at the service desk. Define the five ethical standards that influence communication and apply them to this moral dilemma. |
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