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Apics Lean and Quality systems
Apics Session 9 Lean and Quality Systems
33
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Not Applicable
12/27/2013

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Term
Product characteristics are
Definition
1.Performance - these are primary characteristics
2.Features - these are secondary characteristics
3.Conformance - compliance with established standarts or specifications
4.Warranty
Term
A mŠµthodology that emphasizes the minimization of activities that do not add value to customer.
Definition
Lean
Term
Management approaches to quality improvements and customer satisfaction.
Definition
TQM
Term
TQM (Total quality management) incorporates:
Definition
1.Problem solving tools
2.Cost of quality
3.Quality function deployment
4.Employee empowerment
5.Continuous process improvement
6.Six sigma
7.Understanding variability
8.Process capability and control
9.Benchmarking
Term
Customer requirements are:
Definition
1.High quality service
2.High flexibility to change (volume, specification and delivery)
3.High Service level
4.Short lead times
5.Low variability in meeting targets
6.Low cost
Term
Methodology designed to ensure that all the major requirements of the customer are identified and met
Definition
QFD (Quality Function Deployment)
Term
QFD uses a structured process called the house of quality, including following steps:
Definition
1.Identify customer requirements
2.Identofy supporting technical design requirements
3.Compre the customer requirements to the technical design requirements
4.Assign importance to the customer requriements
5.Evaluate competitors
6.Identify technical features to be deployed to the final design of the product
Term
The House of Toyota consist of following parts:
Definition
1.The roof - any activity that does nt add value from the customer's point of view is considered waste.
2.The pillars - JIT and Jidoka
3.The base - represent operational stability
4.The center - culture of continious improvement
Term
Items are produced or materials are released at a time determinded by a schedules planned in advance is called:
Definition
Push system
Term
Items are produced or materials are released as they ar needed - is called:
Definition
Pull system
Term
Rate of customer demand is called
Definition
Takt time
Term
For process flexibility it is required:
Definition
1.Flexible machines
2.Cross-trained employees
3.Quick changeovers
Term
The goal of TPM (Total Productive Maintenance) is:
Definition
1.Ensure production machinery is ready to perform tasks
2.Create uninterrupted flow
Term
a never ending effort to expose and eliminate root causes of problems. small-steps improvement as opposed to big-step improvement. it is called:
Definition
continuous improvement
Term
The activity design to identify and eliminates cases of poor quality process variation and non0value added activits is called
Definition
process improvement
Term
Continuous improvement involves:
Definition
1.Improving productivity - low cost way to use existing resources more efficiently, as opposite to the capital spending
2.Eliminate waste - continuously finds ways to eliminate unnecessary activity
3.Involves teams - leverage experience of both managers and workers participate in improvement activities such as kaizen.
Term
where workers are allowed to stop the production line if defect occur is called
Definition
jidoka
Term
Form of production leveling to match the rate of end-product sales is called
Definition
Heijunka
Term
Form of process mapping that is graphical representation protting the path from raw material to finished goods is called:
Definition
Value stream mapping process
Term
5S principle consist of:
Definition
1.Sort
2.Simplify
3.Scrub (or shine)
4.standartize - tosort, simplify daily
5.sustain - to repeat the first four S coninously
Term
Hoshin planning approach can be used at:
Definition
many levels of organization to set goals and quite activities that are consistent up and down the organization.
Term
The stablishment of a working relationship with a supplier organization whereby two organizations act as one is called:
Definition
supplier partnership
Term
The cost of correcting problems while the goods are still in the production facility (like rework, spoilage and so on) are called
Definition
internal failure costs
Term
The costs of correcting problems after goods or services have been delivered to the customer These include field service and warranty costs and are called:
Definition
external failure costs
Term
The costs of preventing problems from occuring (like design improvements, statistical process control etc.) are called:
Definition
Preventing costs
Term
The costs of checking and auditing quality. Including quality inspection, audits, calibrations and testing are called:
Definition
costs of controlling quality
Term
Tool used to track process variation is called
Definition
Control chart. Common type is to combine 2 charts - to track center and spread (range) of data
Term
Graphical tool for ranking causes from most significant to least significant is called:
Definition
a Pareto chart
Term
Diagram used to analyze the relationship between two variables is called:
Definition
A scatter diagram
Term
Which concept is focused on redusing variations in processes and therefore reduces defects and improve quality
Definition
Six sigma
Term
Six Sigma is build around these concepts:
Definition
1.It is important to understand what the customer want
2.variation causes defects
3.The output of a process is afunction of it's inputs
Term
Source of variation that can be isolated and are assignable to a particular source is called
Definition
Special cause
Term
Sources of variation that are inherent in a process (which occur naturally in the process) are called:
Definition
Common causes
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