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API 28 Keywords
Personal Insurance: Underwriting & Marketing Practices
150
Insurance
Professional
02/20/2012

Additional Insurance Flashcards

 


 

Cards

Term
Acceptability
Definition
Broadly determined by the underwriting guidelines published by an insurer for a type of policy.
Term
Account
Definition
A Person, business, or organization that has purchased insurance.
Term
Account Underwriting
Definition
The process of evaluating all of the policies written by an insurance company for an individual.
Term
Accreditation Program
Definition
A certification program for state insurance departments. The purposes of the accreditation program are (1) to provide consistency of solvency regulations among states and (2) to improve the standards of solvency regulation and financial examinations in all states.
Term
Actual Cash value (ACV)
Definition
The value of property determined by the cost to replace the property, adjusted by subtracting an amount that reflects depreciation.
Term
Adverse selection
Definition
The increasing likelihood that customers will purchase insurance when the premium is low relative to the risk. Poor underwriting results might occur if too many of the applicants accepted for insurance are those most likely to incur serious loss.
Term
Agent
Definition
A producer who represents one of more insurance companies.
Term
Agreed value (or agreed amount)
Definition
The value of property insured under an agreed value provision is the lesser of the following:
* The cost to restore the property to its condition before the loss.
* The amount scheduled.
The insured and the insurer agree on the value at the time the policy is written.
Term
Agricultural smudging
Definition
This peril might occur in the spring in areas near orchards. If a late frost threatens the fruit buds or blossoms, oil burning smudge pots are burned at night around the fruit trees. A dark oily cloud covers the trees to prevent the frost from killing the buds. If this cloud is blown into a neighborhood of houses, damage can result.
Term
Air Bags
Definition
Automatic restraint systems that require no action on the part of the vehicle occupants.
Term
Allegation
Definition
A statement by a party regarding the legal action which that party will attempt to prove. This assertion might be unsupported by fact.
Term
"all-risks"
Definition
"All-risks" property policies, also called "special" or "open-preils" policies, cover any loss unless it is caused by an excluded peril described in the policy. In an "all-risks" policy, the burden of proof is on the insurer. All losses are covered unless the insurance company can prove that the loss was cause by an excluded peril.
Term
All-terrain vehicle (ATV)
Definition
A three- or four-wheeled vehicle equipped with balloon tires and designed for off-road use. ATV's can traverse a variety of ground surfaces, including swampy areas, sand, and snow.
Term
Annual statements
Definition
Formal financial reports presented to state insurance regulators. They must be prepared for each state in which the insurer is licensed.
Term
Anti-lock braking system (ABS)
Definition
In a vehicle with a standard braking system, a driver who brakes suddenly can lock the vehicles wheels and skid, causing loss of control and extending stopping distances. An ABS pumps the brakes automatically (many times a second) to prevent lockup and to enable a driver to maintain control.
Term
Antique Auto
Definition
A vehicle that is at least twenty-five years old. Vehicles rated as antiques are provided a substantial premium discount, so insurers generally restrict use of an antique vehicle to parades and exhibitions.
Term
Antitrust
Definition
Legislation that opposes unfair business practices.
Term
Application
Definition
A written request for insurance coverage containing statements made by the applicant.
Term
Arson
Definition
The criminal act of burning or attempting to burn property.
Term
At-fault
Definition
Used to describe an insureds responsibility for causing an auto accident. It is not always accurate. An insured might only have contributed to an accident.
Term
Attractive nuisance
Definition
A dangerous place, condition, or object that is particularly appealing to children.
Term
Attrition
Definition
The opposite of retention. The percentage of policies not renewed at their anniversary date is the attrition rate.
Term
Automobile insurance plans
Definition
Mechanisms for ensuring that all drivers have access to insurance and for equitably distributing the risks that are not written voluntarily by insurers.
Term
Avoidance
Definition
A risk management technique that eliminates a loss exposure and reduces the chance of loss to zero.
Term
Balanced budget method
Definition
An insurer might use this method to set an advertising budget. This method limits the permissible expenditure on advertising to pre-set amounts.
Term
Bind, bind coverage, binder
Definition
An insurance agent is usually authorized by the insurance company to state that certain specified coverage is in force with a specific insurance company as of a particular date and time (or immediately). A binder is a statement that coverage is in foce. Its purpose is to provide temporary coverage until an actual insurance policy can be issued. A binder need not be in writing.
Term
Blanket
Definition
Blanket coverage or blanket limits apply to classes of property. All items within a class are covered for the total limit of coverage for the class.
Term
Broker
Definition
An insurance producer who is similar to an agent except that, in the legal sense, he or she represents the party seeking insurance.
Term
Cancel, cancellation
Definition
Stopping coverage during the policy period is cancellation. A policyholder can cancel most policies at any time; state laws often prohibit insurers from canceling policies that have been in force for a certain period of time.
Term
Captain
Definition
The person responsible for the navigation, operation, and safety of a water-craft and crew. Another term for this role is master.
Term
Capacity
Definition
The comparison of an insurers written premium to its surplus. An insurer must have adequate capital reserves in the form of surplus to be able to increase the number of policies the insurer writes.
Term
Catastrophe
Definition
The Property Claims Services Division of the American Insurance Services Group defines catastrophe as an event that causes more than $25 million in insured losses (in constant 1982 dollars) and affects a significant number of policyholders. The threshold used to define a catastrophe occuring before January 1, 1997, was $5 million (in constant 1982 dollars).
Term
Catastrophe reinsurance
Definition
A special form of reinsurance that protects insurers against the adverse effects of catastrophes and limits the insurers total loss from a catastrophe to a predetermined amount.
Term
Central station alarm
Definition
Contacts a security company that responds to the residence and contacts the police.
Term
Certificate of Insurance
Definition
A document that provides information about the liability and workers compensation insurance for a commercial venture.
Term
Chartering
Definition
A boat is chartered if it is rented for use. The insured can act as the boats captain, or the person renting the boat from the insured can perform that role.
Term
Checklist approach
Definition
A method of screening applications. Only those applications that require underwriting decisions are referred to an underwriter. Obviously acceptable applications are issued as policies, and obviously unacceptable applications are canceled. this is also called underwriting by exception, and it can be accomplished by a technician who sorts the policies based on a checklist.
Term
Claim
Definition
A demand by a person or business seeking to recover for a loss. A claim might be made against an individual or against an insurance company.
Term
Claim adjuster
Definition
The person directly responsible for investigating, evaluating and settling claims that might be covered by insurance.
Term
Claim file
Definition
A folder or computer record that is created (opened) when a claim is made.
Term
Claimant
Definition
Anyone who presents a claim that might be covered by insurance. For a liability insurance loss, the claimant is a person or business that has suffered a loss and seeks to collect for that loss from in insured. For a property insurance loss, the claimant is the insured who wants the insurance company to pay for repairing or replacing his or her damaged property.
Term
Claiming behavior
Definition
The inclination that people in a group have for submitting insurance claims.
Term
Classic auto
Definition
A vehicle that is at least ten years old and has a significantly higher average value than other autos of the same make and model year.
Term
Coinsurance
Definition
A provision found in many insurance policies that requires the insured to carry an insurance limit equal to at least a specified percentage of the value of the property insured. If the amount of insurance carried is equal to or greater than the required percentage, the insurer will pay covered losses in full (minus any deductible) up to the limit of insurance coverage. If the limit of insurance carried is less than the required percentage, the amount the insurer will pay is calculated by the following formula:
Loss payment =
[(Limit of insurance carried/Limit of ins required) x loss] - deductible
Term
Collateral source
Definition
Under the collateral source rule, a defenfant cannot introduce evidence showing that the injured party has other sources for compensation for injury.
Term
Collision
Definition
Coverage that applies to the impact of a vehicle with another vehicle or object or the upset (overturn) of the vehicle.
Term
Commission
Definition
A portion of insurance premiums paid to a producer for his or her sales and service activities.
Term
Commodity
Definition
A mass-produced, unspecialised product. Wheat and cement are examples of commodities.
Term
Competitive-party method
Definition
An insurer might use this method to set an advertising budget. This method maintains a level of spending relative to that spent by certain competitors.
Term
Compulsory insurance
Definition
Mandated by government regulatory groups. Individuals normally encounter compulsory insurance in the form of automobile insurance.
Term
Consolidated soil
Definition
Soil made from clay and limestone that has aged for thousands of years to become a solid base for construction.
Term
Contractual liability
Definition
The tort liability of another person (or entity) assumed under contract.
Term
Crashworthiness
Definition
The vehicle design engineering that reduces or eliminates injury in an auto accident.
Term
Credit report
Definition
A record of an individuals income, debt, and payment hgistory. Insurance companies use credit reports to identify an applicants or an insureds financial history.
Term
Customer
Definition
A person, business, or organization that has purchased insurance.
Term
Daily unoccupancy
Definition
A term used by underwriters to describe the hazards associated with homes that are unoccupied during the day.
Term
Damage
Definition
Loss or harm resulting from inury to a person, to property, or to someone's reputation.
Term
Damages
Definition
Money that the law requires one party to pay another because of loss or injury suffered by the other party.
Term
Daytime running lights
Definition
High-beam headlights operating at reduced intensity, or low-beam headlights operating at full or reduced power. These lights increase the contrast between vehicles and their background to make cars more visible to oncoming drivers.
Term
Declarations, declarations page
Definition
The page or pages of an insurnce policy containing information, such as the insureds name and address, that the policyholder declared (stated as facts) on the application for insurance.
Term
Declaratory judgment
Definition
A Court ruling on a coverage point within a policy contract or a judgment on a point of law. The judgment is usually sought only when there is a genuine need to resolve such an issue and the claim is substantial enough to warrant the additional effort.
Term
Declination
Definition
Occurs when an insurer rejects and application.
Term
Deductible
Definition
A portion of a covered loss that is not paid by insurance. The deductible is subtracted from the amount the insurer would otherwise be obligated to pay.
Term
Default Judgment
Definition
When a party against whom a judgment is sought has failed to answer or defend, that party is in default, and a judgment by default may be entered.
Term
Defense costs
Definition
Expenses associated with defending a liability claim. Such expenses include wages the defendant loses to prepare for a trial, investigation expenses. witness fees, and premiums for bonds.
Term
Definitions
Definition
In an insurance policy, provisions that define the words and phrases that have a special meaning when they are used elsewhere in that policy. Words defined in some policies aer printed in boldface or enclosed by quotation marks.
Term
Demographic segmentation
Definition
The division of customer markets based on variables such as income, age, sex, education, stages in the family life cycle (child rearing, middle age, and retirement), and lifestyle.
Term
Depreciation
Definition
Loss in value of property that develops as items age, wear out, or become obsolete. In a sense, depreciation reflects value that has already been used up.
Term
Diary, Diary system
Definition
A manual or computer system that calls a file to somebody's attention on a specifiied date (also called suspense system or index system).
Term
Direct Marketing System
Definition
An insurance marketing system that handles sales by mail or telephone and has no local producers making face-to-face sales.
Term
Direct writer
Definition
A producer who sells insurance as an employee of one insurance company. The term direct writer is also used to refer to an insurance conpany that sells insurance directly to insurance buyers through employees.
Term
Distribution system
Definition
Communicates information between a seller and a buyer (or potential buyers) and distributes the product.
Term
Drive-in claims service
Definition
A facility for providing repair estimates on damaged cars that are still driveable.
Term
Driver training doscounts
Definition
Applied to personal auto policies for youthful drivers who have completed an approved driver training course.
Term
Due Diligence
Definition
The level of care, prudence, and activity that is reasonable, depending on the circumstances. Someone required to use due diligence must be able to demonstrate that all reasonable and recognized precautions were taken.
Term
Duplication
Definition
A risk management technique that relies on backups or spares.
Term
Eligibility
Definition
Risk eligibility is determined by the rules adopted and filed for use in a state. An eligible risk falls within the broad category of risk that can be written on a policy.
Term
Endorsement
Definition
A document used to amend the coverage in an otherwise complete policy.
Term
Equivalent property
Definition
Pieces of property of substantially the same economic value.
Term
Ethics
Definition
An individual's principles of right and wrong. Moral conduct is the application of ethical principles.
Term
Exclusions
Definition
Insurance policy provisions that restrict the broad terms of the insuring agreement by stating some exceptions to coverage - certain activities, loss causes, property, persons, and places - for which the insurer does not provide coverage.
Term
Exclusive Agent
Definition
A self-employed producer who has a contract to sell insurance exclusively for one insurance company (or several related companies).
Term
Exposure Analysis
Definition
A task completed by an underwriter during the review of an application or an existing policy. The task includes the following:
* Identifying loss exposures
* Identifying associated hazards
* Measuring the extent of the loss exposures and hazards
Term
Exposures
Definition
Exposures, or loss exposures, are situations that could lead to an accidental loss.
Term
Express warranty
Definition
A warranty written in a policy.
Term
FAIR Plans
Definition
Fair Access to Insurance Requirements - residual market plans provide property insurance for those who cannot obtain coverage in the voluntary market.
Term
Fiduciaries
Definition
Persons or corporations having a duty to act primarily for another's benefit. The relationship between an insurer and a producer is a fiduciary relationship.
Term
Fifth Wheel
Definition
A type of trailer hitch designed for pulling heavy trailers. It resembles a flat, metal wheel. the gooseneck hitch from the trailer sits over and connects to the fifth wheel.
Term
File-and-Use
Definition
A filing law that requires the insurer to file rates with the state for a period of time BEFORE they are used. If the states do not reject the rates within a stated period, the rates can be used.
Term
Filing
Definition
The process of submitting information to a state insurance department for approval. The term is often used to describe the completed approval.
Term
Financial Intermediary
Definition
An entity that obtains money from one source and redirects it to another. Insurance companies and banks are financial intermediaries.
Term
Fine Arts
Definition
Include works of art and items of rarity or historic value.
Term
First Party
Definition
A party is a reference to an entity in a contract. The insured is the first party to an insurance contract.
Term
Focus Group
Definition
A gathering of ten to twelve customers or potential customers who meet with a marketer. The marketer solicits their responses to advertisements, products, or potential product changes.
Term
Form
Definition
A preprinted document, often several pages long, containing standard wording that makes up the bulk of an insurance policy.
Term
Fraud
Definition
A clear and willful act of obtaining money or value under false pretenses. Insurance claim fraud is a criminal activity in which the claimant deliberatly deceives the insurer about the circumstances of a loss.
Term
Frequency of loss
Definition
Indicates how often a loss occurs or is expected to occur.
Term
Geographic Segmentation
Definition
A division of customers by location. This is the most widely used approach to segmentation. Companies target metropolitan or rural markets or regions with different climate, culture, and social characteristics.
Term
Good Student Discounts
Definition
Applied to personal auto poliies for youthful drivers who have good schoolastic records. Such drivers are expected to have lower loss involvement because they are more responsible in general and perhaps spend more time on school work and less time on the road than other youthful drivers.
Term
Graying
Definition
Refers to the overall aging of the population. The "baby boomers," who were born between 1946 and 1964, form a large percentage of the population. As this group ages, the average age of the population increases.
Term
Guarantee Funds
Definition
A system to pay the claims of insolvent property and liability insurers. Generally, the money in a guarantee fund is provided by charges assessed against all insurers in the state.
Term
Hazard
Definition
Any condition that has the propensity to increase either the frequency or the severity of a potential loss.
Term
Highway Loss Data Institute (HLDI)
Definition
The Highway Loss Data Institute (HLDI) is a nonprofit, public service organization. It is closely associated with and funded through the Insurance Institute for Highway Safety. HLDI gathers, compiles, and publishes data regarding insurance loss variations among different makes, models, and kinds of vehicles.
Term
Hold Harmless Agreement
Definition
The promise of one party to hold another harmless for any liability arising from an activity.
Term
Homogeneity
Definition
Similar characteristics among insureds in the same ratign class. all insureds in rating classifications should have similar exposure characteristics. Homogeneity also describes the similarity among individuals in a market segment.
Term
Housekeeping
Definition
A term underwriters use to include more than keeping a clean house. This term includes maintenance, removal of debris, and safe conditions.
Term
Hurricane
Definition
A storm with winds that exceed speeds of seventy-four miles per hour.
Term
Implied Permission
Definition
As used in the personal auto policy, liability coverage exists for a person who has reasonable belief of being entitled to use an insured auto. Permission might be explicit (the named insured tells his brother that the brother can borrow the car), or permission might be implied (the insured keeps the car keys on the table by the door with the understanding that a neighbor can take the keys and borrow the car whenever he needs it).
Term
Implied Warranty
Definition
This type of warranty is understood rather than written. For example, for a watercraft to be covered by a yacht policy, a warranty of seaworthiness is implied (the insured watercraft must be in a seaworthy condition).
Term
Indemnify
Definition
To restore the party that has had a loss to the same financial position it held before the loss.
Term
Indirect Loss
Definition
Loss of earnings or extra expenses taking place over a period of days, weeks, or months following a direct loss. Indirect losses increase with the passage of time.
Term
Inherent Expectations
Definition
Customer anticipations about a business, industry, or product. Customers reasonably assume that certain services are provided by a business or industry because the services are elemental. A customer might have inherent expectations that a policy will be mailed within a reasonable period of time and that a claims representative will contact a claimant within a few days.
Term
Insurance
Definition
A system by which a risk is transferred by a person, business, or organization to an insurance company (insurer), which reimburses the insured for covered losses and provides for sharing the costs of losses among all insureds.
Term
Insurance Institute for Highway Safety (IIHS)
Definition
An independent, nonprofit, scientific, and educational organization. It is dedicated to reducing losses (deaths, injuries, and property damage) resulting from crashes.
Term
Insurance Premium
Definition
A periodic payment by the insured to the insurance company in exchange for insurance coverage. A periodic payment is one that must be made at certain time intervals.
Term
Insurance Regulatory Information System (IRIS)
Definition
An early warning system for the potential financial failure of an insurance company.
Term
Insurance Services Office (ISO)
Definition
The largest insurance service office in the country, ISO performs a variety of services, such as developing statistical classification systems and collecting statistical data on insured claims from a large number of insurance companies, analyzing this information, and using it to develope cost data. Insurance Companies that subscribe to ISO's services may use this loss-cost information in setting their own insurance rates.
Term
Insured
Definition
A person, business, or organization that is covered by an insurance policy.
Term
Insurer
Definition
Also known as an insurance conmpany, an organization that sells insurance policies that protect insureds against financial hardship caused by financial loss.
Term
Intangible Losses
Definition
Losses that cannot be appraised tangibly, for example, items with sentimental value.
Term
Intangible product
Definition
The opposite of a tanglble product. when customers buy insurance products, they are buying promises that are intangible products.
Term
Intrafamily suit
Definition
A legal action that is initiated by one family member against another. For example, a woman sitting in the passenger seat of an auto who sues the driver (her husband) for injuries that she sustained as the result of an accident has brought an intrafamily suit.
Term
Invitee
Definition
A person who is on the insureds premises with permission (a guest or customer).
Term
Involuntary market
Definition
Also called residual markets, or shared markets, involuntary markets are sources of insurance formed by the government bodies to provide insurance for those who could not obtain it otherwise.
Term
Knob and Tube
Definition
An electrical wiring system characterized by glass insulation knobs nailed to roof and ceiling joists in the attic with wire strung between the knobs.
Term
Knot
Definition
A measurement of speed of watercraft. A knot equals 1.15 miles per hour.
Term
Lath and Plaster
Definition
A wall covering method that was used before dry wall Narrow boards (laths) were nailed to the wall supports with small spaces between the boards. Wet plaster was smoothed over the boards to create a wall surface. Enough plaster oozed between the spaces between the boards to hold the plaster to the wall.
Term
Liability (legal concept)
Definition
As a legal concept, liability means that a person, organization, or group of people is legally responsible, or liable, for the injury or damage suffered by another person, organization, or group of people.
Term
Liability Insurance
Definition
Covers accidental losses resulting from bodily injury or damage to someone else's property for which the insured is legally responsible (legally liable). If the loss is covered by the insurance policy, the payment is made directly to the party that suffered the loss.
Term
Licensee
Definition
A person who is on the insured's premises by mutual consent (such as police, a meter reader, or surveyors).
Term
Life tenancy
Definition
The legal right to reside in a home for the remainder of an individuals life. Such an individual is referred to as a life-tenant.
Term
Litigation
Definition
The process of carrying on a lawsuit.
Term
Litigious
Definition
Prone to engaging in lawsuits. A person who is litigious might seek situations to bring a lawsuit in the hope of a positive financial outcome.
Term
Loadings
Definition
Additions made to insurance rates to allow for an insurer's administrative expenses.
Term
Local Alarm
Definition
Creates a loud clamor that can be heard only at or near the premises.
Term
Loss
Definition
The happening or event for which insurance pays.
Term
Loss control
Definition
A risk management technique that reduces the frequency or severity of a loss.
Term
Loss Costs
Definition
The expected losses relating to each exposure unit. An insurer can add its own loadings and modificatins to establish its rates.
Term
Loss Prevention
Definition
A loss control technique that seeks to lower the probable frequency of losses.
Term
Loss ratio
Definition
Indicates the percentage of premiums that are used to pay losses and loss espenses. To calculate a loss ratio, the dollars of loss and loss adjustment expenses are divided by the dollars of premium (usually measured for a year). Underwriters are frequently assigned loss ratio goals for the lines of business they underwrite.
Term
Loss Reduction
Definition
A loss control technique that seeks to lower the severity of losses that occur.
Term
Mail surveys
Definition
Questionnaires distributed to a target or random audience.
Term
Market conduct examination
Definition
A review of an insurer's underwriting and rate-making practices conducted by the state insurance market conduct examiners.
Term
Market segmentation
Definition
Grouping customers with similar or related characteristics. These customers might be expected to buy a product or service that satisfies their similar needs.
Term
Market specialization
Definition
Targets a specific customer group for product and service developement. Multiple lines of insurance products can then be targeted to that customer group.
Term
Market tier
Definition
A term that is used interchangeably with "market plan" or "market level." It describes the groupings of insureds into preferred, standard, and nonstandard categories for marketing purposes.
Term
Maximizing Behavior
Definition
Seeking a solution that offers the optimum or greatest payoff is maximizing behavior. This behavior is exhibited by an individual who seeks the alternative with the most favorable outcome.
Term
Modeling
Definition
A method of assisting an underwriter in the decision-making process by identifying hazards that would not be part of an ideal (or model) risk.
Term
Moral Hazard
Definition
A condition that exists when a person might intentionally cause a loss or exaggerate a loss that has occurred.
Term
Morale Hazard
Definition
A condition that exists when a person with insurance is not as careful as he or she would be if there were no insurance.
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