Term
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Definition
The disk volume that contains the Windows operating system files (by default, in the WINDOWS or WINNT folder) and its support files (by default in the WINDOWS or WINNT\System32 folder).
NOTE: On dynamic disks, this is known as the boot volume.
The boot partition can, but is not required, to be the same partition as the system partition. |
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Term
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Definition
The system partition refers to the disk volume that contains the hardware-specific files that are needed to start Windows (for example, Ntldr, Boot.ini, and Ntdetect.com).
NOTE: On dynamic disks, this is known as the system volume.
On Intel 186-and-higher-based computers (only the "x86" line), the system partition must be a primary partition that is marked active. On this line of Intel computers, this is always drive 0: the drive that the system BIOS searches when the operating system starts.
The system partition can, but is not required, to be the same partition as the boot partition. |
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Term
Recovery Console
A. OS versions?
B. Access methods? (x3) |
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Definition
A. Available in W2K, W2K3 & XP
B. 3 ways to invoke:
1. From the Installation CD
2. From Startup Discs
3. If installed, as a Startup Menu option (F8 while booting) |
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Term
| Which files are required in the Root Directory of the Bootable Volume (System Partition) for NT, W2K, & XP? |
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Definition
BOOT.INI
NTLDR
NTDETECT.COM |
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Term
| Name the 3 tabs on the Network Applet in the Control Panel. |
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Definition
1. Configuration
2. Identification
3. Access Control |
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Term
| Which Windows versions support the Scandisk utility? |
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Definition
Microsoft Windows 98
Windows 98SE
Windows Millennium Edition (Me)
Note: Scandisk has been available since DOS 6.2. Although its functionality is available in W2K and XP (right-click a drive, select 'Properties', the 'Tools' tab and the 'Check Now' button), it is not present at all in NT. |
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Term
Protected Mode vs. Real Mode Drivers:
What are 2 advantages of Protected Mode Drivers over Real Mode Drivers? |
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Definition
1. They are 32-bit drivers.
2. They are faster and or perform better.
Real mode drivers are drivers that were created to run under the real mode MS/DOS operating system. Real mode drivers are not as secure or robust as protected mode drivers.
Protected mode drivers take advantage of the architecture of the 80386 and higher processors' protected mode. A protected mode driver (also known as a virtual device driver, or VxD) allows for faster, shared access to the device with no use of the lower 640K of memory. |
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Term
| What do KERNEL32.DLL errors in Windows 9x most likely indicate? What would be a possible solution? |
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Definition
| A corrupted swap file. As a possible solution delete the Win386.swp file and reboot. |
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Term
| What file is executed when you choose the "Restart the computer in MS-DOS mode" or "Restart in MS-DOS mode" option to restart your compute? |
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Definition
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Term
| What key can a user hold down after seeing the Windows logo to prevent progams in the Startup folder from executing? |
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Definition
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Term
| The SYS command copies which files? |
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Definition
IO.SYS
MSDOS.SYS
COMMAND.COM
DRVSPACE.BIN (or DBLSPACE.BIN - which ever is present) |
|
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Term
| What is the Startup Menu called in Windows 2000? |
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Definition
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Term
| How can you prevent deleted files from going to the Recycle Bin? |
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Definition
1. Hold the Shift key down while deleting.
2. Right-click the Recycle Bin icon, select 'Properties' and check the box 'Do not move files to the Recycle Bin'. |
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Term
| Which Windows 2000 Professional utility can be used to identify unsuccessful logon attempts? |
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Definition
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Term
| Windows 95 reports damaged or missing core files. What would correct this problem without losing any data or or application settings? |
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Definition
| Use the Windows 95 Startup Disk to repair the registry and system files. |
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Term
| What utility in Windows NT allows you to create an Emergency Repair Disk if you didn't create one during installation? |
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Definition
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Term
| What is the Windows 9x/ME boot sequence? |
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Definition
1. IO.SYS
2. MSDOS.SYS
3. COMMAND.COM
4. CONFIG.SYS
5. AUTOEXEC.BAT
6. WIN.COM |
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Term
| Neither your SCCI tape drive nor your scanner shows up in My Computer. What could be the cause of this? |
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Definition
| PNP does not support SCCI devices. |
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Term
| Which Windows utility and applicable switch should you use to remove a boot sector virus? |
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Definition
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Term
| What is the maximum number of characters a Windows 95 file name can have? |
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Definition
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Term
| What procedure would you use to fix a corrupted registry in Windows 98 or ME? |
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Definition
| Boot to the Windows 98/ME Startup Disk and run SCANREG /FIX. |
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Term
| How do you create an Emergency Repair Disk in Windows 2000? |
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Definition
Windows 2000:
1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click Backup.
2. On the Tools menu, click Create an Emergency Repair Disk. |
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Term
| How do you create an Emergency Repair Disk in Windows NT? |
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Definition
1. Log on to Windows as an Administrator.
2. Click Start>Run.
3. In the Open field of the Run window, enter the command:
C:\WINNT\system32\RDISK.EXE /S
4. After all data is written to the repair directory, the program then asks you whether or not you want to have an "Emergency Repair Disk" created.
[image] |
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Term
| What is the maximum hard disk volume size for Windows 95 OSR1? |
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Definition
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Term
| How is the Windows NT ERD used to repair a corrupted registry? |
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Definition
1. Boot the computer using Disks 1 & 2 from the Startup Disk set.
2. At the first screen, press "R" for Repair.
3. On the next screen select:
[ ] Inspect registry files
4. When prompted to do so, insert the ERD that was originally created for this computer. |
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Term
| Which command must be issued from the Command Prompt before MSDOS.SYS can be edited in Windows 9x? |
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Definition
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Term
| How big is the Reserved Memory area? |
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Definition
384kb
Explanation:
Also known as the Upper Memory Area (UMA), this area is designated for use by ROM BIOS information stored on system hardware and adapters. |
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Term
| Which Windows 2000 Professional utility can be used to identify unsuccessful logons? |
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Definition
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Term
| When trying to print, an "out of memory" message is displayed. There is plenty of space on the hard drive. What is causing this error? |
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Definition
| The system needs more RAM memory. |
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Term
| What would cause the Taskbar to be missing from Windows 98 desktop? |
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Definition
| The registry is corrupt and must be restored from the backup. |
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Term
| In Windows, some older applications sometimes cover the whole screen. How do you access the start menu under these circumstances? |
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Definition
CTRL+ESC
Explanation: This keystroke combination will cause the Start Menu to appear "on top" of the application. |
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Term
| Long File Names (LFNs) may have a length of how many characters including the path? |
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Definition
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Term
| After adding a 15GB hard drive to a Windows 9x system it is now running in MS-DOS compatibility mode. What could be causing the problem? |
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Definition
| The non-boot IDE drive is larger than 8GB and the latest Windows service pack with support for large disk drives is not installed. |
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Term
| Choosing the incremental backup type will backup which files? |
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Definition
| All files with the archive bit turned on. |
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Term
| What are the advantages of FAT32 over FAT 16? |
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Definition
1. Increased logical drive size
2. Faster file access
3. Reduced cluster size |
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Term
| How would you upgrade a Windows 9x machine to Windows 2000 while preserving the users Windows 9x settings? |
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Definition
Install Windows 2000 into the Windows 9x WINDOWS directory.
Explanation: Installing Win 2000 into the Win9x\WINDOWS directory lets the SETUP program use existing configuration settings to configure Win 2000. Configuration settings in SYSTEM.INI, WIN.INI, PROTOCOL.INI, and file associations from Win 9x are moved into the Win 2000 Registry. |
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Term
| Which Windows 9x utility can you run from the Start|Run window to configure a printer to work with legacy 16bit applications? |
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Definition
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Term
| Neither your SCSI tape drive nor your scanner shows up in My Computer. What could be causing this? |
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Definition
| Windows 95 does not assign drive letters to CD ROMs tape drives and scanners. These devices are not considered drives; they are seen as devices. |
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Term
| In Windows 9x, you receive a 'bad or missing' file error on startup. What do you do next? |
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Definition
1. Verify the existence, location, version, and integrity of the file.
2. Check the syntax of the entry in CONFIG.SYS or other startup file. |
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Term
| If a legacy application in full screen mode obscures the Start menu, which keystroke combination will let you access it? |
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Definition
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Term
| What is the device driver that manages expanded memory? |
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Definition
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Term
| Which Windows versions include the SCANREG.EXE utility? |
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Definition
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Term
| What is the name of the executable file for the System Information applet that can be started from the Start|Run window? |
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Definition
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Term
| To what state does the Emergency Repair Process restore the system to? |
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Definition
| The state at the completion of the original installation. |
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Term
| How would a FAT32 D drive be converted to NTFS in Windows NT/2000/2003? |
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Definition
At the command prompt type:
convert D: /FS:NTFS |
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Term
| How do you compress a folder in Windows XP/2000? |
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Definition
1. Right-click the folder and select 'Properties'
2. Click the 'Advanced' button on the 'General' tab
3. Check 'Compress contents to save disk space'
4. Click the 'OK' button |
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Term
| What files are needed to make a drive bootable? |
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Definition
IO.SYS
COMMAND.COM
MSDOS.SYS |
|
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Term
| Which batch file processor interpets autoexec.bat? |
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Definition
|
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Term
| In which Windows 98 folder is regedit.exe found? |
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Definition
|
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Term
| Where is the High Memory Area (HMA) located? |
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Definition
In the first 64K of Extended Memory.
Explanation: The High Memory Area is created and controlled by the device driver HIMEM.SYS which loads in the CONFIG.SYS file at startup. Windows cannot operate below this area. |
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Term
| Which backup method is generally the quickest and requires the least amount of backup storage space? |
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Definition
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Term
| Using a Windows 98 Startup Disk, how can you create a drive that uses FAT16? |
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Definition
| FDISK the drive and answer 'N' when prompted for large drive support. |
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Term
| Which Windows 9x file must have a minimum size of 1024 bytes? |
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Definition
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Term
| What is the limit to the number of entries in the root directory on a Windows 9x computer? |
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Definition
|
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Term
| How big is the Reserved Memory area? |
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Definition
384K
Explanation: Also known as the Upper Memory Area (UMA), this area is designated for use by ROM BIOS information stored on system hardware and adapters. |
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Term
| For the purposes of backwards compatibility, which Windows 9x file must be at least 1K in size? |
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Definition
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Term
| Which function keys can be pressed during the 'Starting Windows 9x' message to enable you to boot to the previously installed operating system? |
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Definition
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Term
| Which registry subkey contains information about software and the way software is configured? |
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Definition
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Term
| What is the proper syntax for selecting the appropriate backup registry file in order to restore a damaged registry in Windows 98? |
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Definition
|
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Term
| What 2 advantages are there in using Protected mode memory vs. Real mode memory? |
|
Definition
1. OS controls access to stabilize system
2. OS manages memory resources |
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Term
| What should you do if you get the error message 'invalid media type'? |
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Definition
| Format the hard drive or floppy disk. |
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Term
| After installing a 13GB hard drive on a Windows 9x PC only 8GB can be seen from My Computer. How can you fix this problem? |
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Definition
1. Install Windows 98 SE with large hard drive support
or
2. Contact the motherboard manufacturer for a BIOS upgrade. |
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Term
| Which Windows XP utility would you use after installing a new hard drive to make it usable? |
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Definition
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Term
| What are the 3 Windows 98 registry files and what file extension is used for the backup copy of the files? |
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Definition
1. SYSTEM.DAT, USER.DAT, POLICY.POL
2. RBxxx.CAB
NOTES:
1. POLICY.POL is only present if System Policies have been enabled.
2. All of the registry files are backed up to a single .CAB file.
3. A backup is created automatically when Windows boots up by SCANREGW.EXE. |
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Term
| What file extension is used for the Windows 95 registry backup? |
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Definition
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Term
| In a dual-boot situation with WIN98(C:) & W2K(D:), which W2K files are installed on the System Partition(C:)? |
|
Definition
NTLDR
NTDETECT.COM
BOOT.INI
NTBOOTDD.SYS
BOOTSECT.DOS
NOTES:
1. NTBOOTDD.SYS is only installed if there are SCSI drives present.
2. The W2K BOOTSECT.DOS file overwrites WIN98's copy of the file. |
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Term
| How can you restore the registry from backup using the Recovery console? |
|
Definition
Copy the files from
%SystemRoot%\Repair\RegBack
to
%SystemRoot%\System32\Config.
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Term
| In Windows 2000, what are the 2 places where can you change file type association? |
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Definition
1. Control Panel|Folder Options|File Types
2. My Computer|Tools|Folder Options| File Types |
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Term
| In Windows XP, where are the 2 places where can you change file type association? |
|
Definition
1. Control Panel|Appearance and Themes|Folder Options|File Types
2. My Computer|Tools|Folder Options| File Types |
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Term
| How do you create an Emergency Repair Disk in Windows XP? |
|
Definition
| Use the Automated System Recovery option in the Backup program. |
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Term
| Where are the Windows 2000/XP registry files stored? |
|
Definition
| %SystemRoot%\system32\config |
|
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Term
| What are 3 ways to boot to Safe Mode in Windows 9x/ME? |
|
Definition
1. Pressing F5
2. Pressing F8
3. Holding down the Control (CTRL) key
NOTE: For options 1 & 2 above: at the 'Starting Windows 95' message or before the Windows 98/ME splash screen (since after Windows 95 there is no 'Starting...etc.' message). Pressing F5 boots directly to Safe Mode without networking support. |
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Term
| How do you install a shared network printer on your Windows 98 machine? |
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Definition
| Select the name of the remote computer from Network Neighborhood, right-click on remote printer's name, and click Install. |
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Term
| You are getting an error message indicating that a device referenced in SYSTEM.INI cannot be found on your Windows 98 computer. What two utilities could you use to turn off the device? |
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Definition
|
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Term
| What are the file attributes under Win9x? |
|
Definition
| READ ONLY, SYSTEM, HIDDEN, ARCHIVE |
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Term
| What are the names of the utilities for uncompressing CAB files in Windows 9x & W2K/XP? |
|
Definition
EXTRACT.EXE (for Windows 9x)
EXPAND.EXE (for W2K/XP) |
|
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Term
| What is the BOOT.INI option that allows boot process to skip serial device detection? |
|
Definition
|
|
Term
| You suspect that some driver on your Windows XP system is the source of the system crashing and locking up. How can you verify that all drivers on the system have not been changed? |
|
Definition
| Run the SIGVERIF.EXE program from the Run dialog box. |
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Term
| What are the 2 ways to access the Automatic Skip Driver Agent (ASD.EXE) in Windows 9x? |
|
Definition
1. START | RUN then type ASD and click OK.
2. Start | Programs | Accessories | System Tools | System Information | Tools menu. |
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Term
| What's the difference between WINS (Windows Internet Name Service) and DNS (Domain Name Service)? |
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Definition
| WINS resolves NetBIOS names to IP addresses and DNS resolves Fully Qualified Domain Names to IP addresses. |
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Term
| What option can you use in the boot.ini file to force your Windows XP system to display the names of all drivers as they load? |
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Definition
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Term
| How can you configure a firewall to block Internet traffic to your Windows XP computer? |
|
Definition
| Control Panel | Network and Internet Connections | Network Connections | Right-click on your connection to the Internet | Properties | Advanced | select 'Protect My Computer'. |
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Term
| Which feature of Windows XP permits DHCP clients to automatically self-configure an IP address and subnet mask when their DHCP server cannot be found? |
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Definition
| APIPA (Automatic Private IP Addressing) |
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|
Term
| Which programs can you use to back up the Windows 98 Registry? |
|
Definition
REGEDIT.EXE
SCANREGW.EXE
SCANREG.EXE
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Term
|
Definition
Config.sys entry that specifies the number of file handles in a program's Job File Table (JFT)
This is specifically for files opened using MS-DOS calls and is not required by Windows 9x. It is included for compatibility with older applications. The default value is 60. The maximum value is 255. |
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Term
|
Definition
Config.sys entry that is used to allocate memory for a specified number of disk buffers. These disk buffers are used to hold small amounts of data during read and write operations (input-output, or I/O, requests) only when using the Real mode MS-DOS file system.
The default value is 30. The maximum value is 255. |
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Term
| Which Windows 98 diagnostic tool provides color-coded information to identify values or issues with hardware devices or software? |
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Definition
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|
Term
| Which of the following files is also loaded by NTLDR when the kernel is loaded and allows NTOSKRNL.EXE to load device drivers and services? |
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Definition
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|
Term
| You want to dual boot Windows 98 with Windows 2000, each OS on a 3 GB partition and you want to be able to access both volumes from either OS. What file system should you use? |
|
Definition
FAT32
Explanation:
FAT16 does not allow the volume size to exceed 2 GB (and does not support long filenames), WIndows 98 cannot access NTFS drives. CDFS is used on compact discs. |
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Term
| Your manager asked you to upgrade ten Windows 95 clients to Windows 2000 Professional. You verified that the clients meet the minimum system requirements and that the applications will run on Windows 2000. What is the correct upgrade path for this scenari |
|
Definition
Upgrade directly to Windows 2000 using the Winnt32.exe command
Explanation:
Windows 95 can be upgraded directly to Windows 2000 Professional by running the Winnt32.exe command from within the Windows 95 operating system. |
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Term
| You try booting a PC that won't boot into Windows using the Last Known Good Configuration but Windows XP still fails to start. What would the next best option be? |
|
Definition
| Start | Help and Support | Undo changes to your computer with System Restore |
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Term
| You need to configure an Outlook Express client to allow it to use the mailbox on the server as the repository for all messages and at the same time allow access to public folders stored on the mailserver. Which mail protocol should you configure Outlook |
|
Definition
Configure Outlook Express to use the IMAP protocol.
Explanation:
While SMTP is used to send email, both the Post Office Protocol and the IMAP are use used to retrieve e-mail, the main difference between these two protocols is that POP3 can be used to access the "Inbox" folder only, the more complex IMAP4 can be used to access every server-based messaging folder (sent items, deleted items etc) hence eliminates the need for a local repository. |
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Term
| What is the purpose of EMM386 in Windows operating systems? |
|
Definition
It allows MS-DOS programs to use memory above 640KB
Explanation:
EMM386 uses extended memory to create expanded memory and allows programs and device drivers to be loaded into upper memory blocks (UMBs). EMM386.exe can be used only on computers with an 80386 processor or higher and can be loaded by using the DEVICE command in the CONFIG.SYS file. By default, Windows 95 automatically provides expanded memory for MS-DOS - based applications that require it to run. You can prevent or tune this by explicitly configuring EMM386 in the CONFIG.SYS. |
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Term
Which of the following operating systems can you upgrade directly to Windows XP? (Choose all that apply)
a. Windows 95
b. Windows 98
c. Windows NT 3.51
d. Windows NT 4 Workstation
e. Windows 2000 Professional |
|
Definition
b. Windows 98
d. Windows NT 4 Workstation
e. Windows 2000 Professional
Explanation:
Windows 98, ME, NT 4 Workstation (Service Pack 6 or later), and 2000 Professional can be directly upgraded to Windows XP Professional. Windows 95 and Windows NT 3.51 cannot be upgraded to Windows XP directly. To upgrade Windows 95 to Windows XP, you have to upgrade to Windows 98 first. To upgrade from Windows NT 3.51, you have to upgrade to Windows NT 4 first. |
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Term
| You suspect that a Windows 98 system file got damaged during a system crash this morning. What is the best way to replace this file? |
|
Definition
| Use EXTRACT.EXE to restore the file from the Windows installation CD. |
|
|
Term
| What are 2 ways to create an Emergency Repair Disk in Windows 2000? |
|
Definition
1. Click Create an Emergency Repair Disk on the Tools menu in Backup.
2. Copy the contents of the \%Systemroot%\Repair folder to a floppy disk. |
|
|
Term
| What is the fastest way to replace a damaged Master Boot Record on a Windows 98 computer? |
|
Definition
|
|
Term
| Which version of Windows first introduced Internet Connection Sharing? |
|
Definition
|
|
Term
Which of the following are true concerning hard drive sectors?
a. The size of a sector is 512 bytes.
b. The size of a sector is 1024 bytes.
c. A cluster is made up of a number of sectors.
d. A sector is made up of a number of c |
|
Definition
a. The size of a sector is 512 bytes.
c. A cluster is made up of a number of sectors. |
|
|
Term
| In which versions of Windows is the Recovery Console available? |
|
Definition
|
|
Term
| How can you access the Recovery Console if you didn't install it during Setup? |
|
Definition
| When you have not manually installed the Recovery Console, you can access it by using the Windows 2000 Setup floppy disks or bootable CD-ROM to start Windows Setup and choose the Repair option. |
|
|
Term
| What is the name for the first 64 KB of Extended Memory? |
|
Definition
|
|
Term
| You want your default Windows 98 installation to boot to the command prompt and not load Windows at every startup. What should you do? |
|
Definition
| Set the BootGUI option to 0 in MSDOS.SYS |
|
|
Term
| Which utility can you use to speed up disk-drive access in DOS by reserving a block of RAM and using it to swap data from the hard disk to RAM? |
|
Definition
SMARTDRV
Explanation:
For example, if you want to reserve 8 MB of RAM for read and write caching for drive C: use the following command: SMARTDRV.EXE C+ 8192. (Also helpful to speed up the file copying process during the installation of Windows) |
|
|
Term
| Which Windows 2000/XP utility can you use to convert a basic disk to a dynamic disk? |
|
Definition
| The Disk Management snap-in to the Computer Management Console. |
|
|
Term
| On which Windows versions is WINIPCFG.EXE available? |
|
Definition
|
|
Term
| By default, what happens on a Windows XP computer when the Application event log becomes full? |
|
Definition
| New events will overwrite older events. |
|
|
Term
| You backed up the registry from a Windows 98 computer using the windows-based version of the Registry Checker. Which utility should be used to restore it? |
|
Definition
SCANREG.EXE
Explanation:
You cannot use the windows-based Registry Checker (scanregw.exe) to restore a registry, exit to dos and use scanreg.exe instead. |
|
|
Term
| You want to convert the FAT16 drives on 20 different computers to FAT32 using batch files. Which of the following command-line utilities can help you to achieve this? |
|
Definition
CVT1.EXE
Explanation:
Cvt1.exe is included in Windows 98 and ME. This utility converts a hard drive from FAT16 to FAT32. Cannot be used to convert back to FAT16. |
|
|
Term
| What is the first 640K of memory called? |
|
Definition
|
|
Term
| Which keystroke will cause Windows to boot into Safe Mode with Networking? |
|
Definition
|
|
Term
| Windows reports damaged or missing core files. What would correct this problem without losing any data or application settings? |
|
Definition
| Run Windows 95 Setup and select the Verify option in Safe Recovery to replace the files. |
|
|
Term
| During setup, the system hangs during the detection phase. What should you do? |
|
Definition
| CTRL+ALT+DEL and select Safe Recovery when prompted |
|
|
Term
| Windows 95 stops responding during the hardware detection phase of installation. Which file will allow a continued installation after a system restart? |
|
Definition
|
|
Term
| What tools could you use to view the Security Associations for IPSec on a Windows XP computer? |
|
Definition
ipseccmd
IP Security Monitor |
|
|
Term
| Which tools can you use to view IPSec security associations using Windows Server 2003 and Windows 2000 Server, respectively? |
|
Definition
Windows Server 2003: netsh
(syntax: netsh ipsec dynamic show all)
Windows 2000 Server: netdiag
(syntax: netdiag /test:ipsec /v /debug |
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