Term
| What file systems are supported in Windows ME (Select 3) |
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Definition
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Term
| How large can a fat 32 partition be? |
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Definition
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Term
| You receive the following message when booting Windows NT 4.0 Workstation. boot could not find NTLDR. Please insert another disk. What should you do to fix the disk? |
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Definition
| B. Run the emergency repair process. |
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Term
| What files does it take to boot windows 98 |
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Definition
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Term
| Where is the boot.ini located in windows 2000? |
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Definition
A. %systemroot%
B %systemroot%/winnt
C %systemroot%/winnt/system32
D %systemroot%/winnt/system |
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Term
| In Windows 2000 where should you go to join a group or domain? |
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Definition
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Term
| In Windows 9x you have multiple monitors connected to your computer and you are unable to drag a window from one screen to another. What could be causing this problem? |
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Definition
| B. The windows you are trying to drag is maximized. |
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Term
| Minimum memory required to load ME. |
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Definition
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Term
| What is the TCP/IP port for POP3? |
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Definition
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Term
| What is the name of the file that controls the virtual memory. |
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Definition
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Term
| Give an example of a Class C subnet mask |
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Definition
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Term
| User is trying to install a printer on a stand-alone computer and gets an error about access rights. What group can you put him in? |
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Definition
| administrator, backup, guest, replicator. |
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Term
| What is the equivalent to IPX |
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Definition
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Term
Ping -__ Resolve addresses to hostnames
Ping -t Ping the specifed host until interrupted.
Ping -n Number of echo requests to send. |
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Definition
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Term
| What do you use in 2000 and XP to assign drive letters, make partitions etc |
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Definition
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Term
| You can access the network locally but you can not access the internet. What do you check? |
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Definition
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Term
Messing with Partitions
Before using Disk Administrator to make changes to the partitions, you may want to make sure you save your current configuration. To do this, click
Start > Programs > Administrator tools > Disk Administrator > Partition > Config |
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Definition
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Term
Q1. Protocal responsible for sending mail from one server to another server
a) POP3
b)SMTP
c)FTP
d)IMAP |
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Definition
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Term
| GUI utilty for win98 to setup system configration |
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Definition
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Term
| in % how much hdd should be for disk difragmentor |
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Definition
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Term
Q5. How should you create FAT16 partition in Win98?
Ans: Select ___ when prompt for large disk support running Fdisk. |
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Definition
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Term
Q6. "Missing or Bad command interprator" when system boots. Give two answer
Ans __________ is corrupted or old version of _____________ |
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Definition
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Term
Q8 .Boot sequense of Win98
Ans _____, Msdos.sys, config.sys,command.com, autoexec.bat |
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Definition
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Term
Q10. Before upgrading Windows NT 4.0 to Windows 2000 which command should you use to check the existing operating system for compatibility?
A. RDISK.
B. FDISK.
C. DISKCLN.
D. CHKUPGRD. |
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Definition
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Term
| Q13. What is default setting for Driver signing in winxp. |
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Definition
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Term
| Q14.What is not an option in Driver signing in winxp. |
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Definition
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Term
Q15. After installing a new sound card system halts at startup process.
Ans Boot in _______ with networking option and download right driver for sound card |
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Definition
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Term
| Q19. In Win2000 how to check which runing process using how much system resources. Like RAM usage etc. |
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Definition
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Term
| NT - Network Neighbourhood or Network Places? |
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Definition
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Term
| Q26.How many Setup disks for win2000 |
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Definition
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Term
| Minimum requirements: 133 Mhz, 2GB HD, 64 MB RAM, VGA |
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Definition
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Term
| Min requirements are 233 Mhz, 1.5 GB, 64 MB, SVGA |
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Definition
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Term
| Minimum requirements : 486, 12 MB of RAM, BGA, recommended Pentium 16 MB, SVGA |
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Definition
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Term
| Minimum requirements: Pentium 150, 32 MB RAM, |
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Definition
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Term
Utilty in Win95/WinNT using ___ ______.
Ans Cable conecting computers without using modem. |
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Definition
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Term
Command to check IP address in Win2000
Ans Either IPCONFIG or ______ |
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Definition
Command to check IP address in Win2000
Ans Either IPCONFIG or NSLOOKUP |
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Term
Q33. Which service must be installed on a Windows NT 4.0 system to allow the Dialup network access?
a). Net BEUI.
b). IPX/SPX.
c). Remote access service.
d). Dialup Networking V 1.3. |
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Definition
| c). Remote access service. |
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Term
| Use Winnt.exe to begin standard installations of Windows 2000 server operating systems. Use _________to trigger upgrade installations. |
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Definition
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Term
| Which log file created by Dr. Watson in XP? |
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Definition
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Term
| What 2 operating systems do not accept NTFS? |
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Definition
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Term
| Where can you change network identification in 2000? |
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Definition
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Term
| Which network protocols can you load to share a printer in 9x? (Choose three) ____, NETBEUI, IPX/SPX |
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Definition
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Term
| Alt+ ___ to safely report a system that is having display problems. |
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Definition
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Term
| 17. Which file extension would be visible in window explorer after installing windows? Choose 3-SYS, DAT, and ____. |
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Definition
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Term
| What is the common TCP/IP port used for SMTP. |
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Definition
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Term
HTTPS Port ____
FTP Port 21
Telnet Port 23
SMTP Port 25
HTTP Port 80 |
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Definition
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Term
| _______ It is a tool that queries a DNS database for information about DNS object and can be used to troubleshoot name resolution problems |
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Definition
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Term
Turn extra accounts off
-> Control Panel
--> Performance and maintenance
---> _____________
----> Computer management
-----> Local Users and groups
------> Local Users
-------> Delete all users other than "Administrator" and "Guest" and the user ac |
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Definition
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Term
| 1. Which of the following are advantages that Windows 9x has over Windows NT/2000? (Choose two) |
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Definition
C. Software compatibility.
D. Legacy hardware compatibility |
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Term
| At boot up you receive the error message that a device referenced in system.ini, win.ini or the registry can not be found. Which command should you type at the start run command line to trouble shoot the problem? (Choose two) |
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Definition
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Term
What protocols can you use over an IEEE 1394 (Fire wire) Network.
1. IP-v4
2. IP-v6
3. NetBEUI
4. IPX
5. AppleTalk |
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Definition
| IP version 4 is the only protocol that Windows supports to use in networking with IEEE 1394 (Fire wire). [Networking] |
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Term
How do you display the task manager in windows 2000 (choose 3)
1. press ctrl, shift and escape
2. press delete, page down and number lock
3. right click on the toolbar, choose task manager
4. press ctrl, alt and delete |
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Definition
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Term
Which key combination will open the start menu?
1. ALT + TAB
2. ALT + ESC
3. CTRL + TAB
4. CTRL + ESC |
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Definition
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Term
Which tools does Windows 98 offer to help resolve printing problems?
1. Print Troubleshooter
2. Printer Wizard
3. Troubleshoot Wizard
4. Printfix
5. Enhanced Print Troubleshooter |
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Definition
1. Print Troubleshooter
5. Enhanced Print Troubleshooter |
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Term
Question 5: (QID=2199)
On your Windows 2000 system an application has crashed. Where can you locate the log file created by Dr Watson? |
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Definition
#1
This system utility can be used to track system events when application faults occur. It creates a log with a .wig extension in the \Windows\Drwatson directory. The log includes an indication of the application that caused the error and the related memory addresses. [Diagnosing and Troubleshooting] |
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Term
Question 6: (QID=2266)
When working with Windows XP’s Control panel set to categorical grouping, which group would you find the Administrative Tools icon in?
1. Performance and Maintenance
2. Printers and Other Hardware
3. Accessibility Options
4. So |
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Definition
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Term
| Your Windows 98 PC boots fine to DOS, but when starting Windows, your screen goes blank or is totally unreadable. You suspect that the proper driver is not installed for your video adapter. You decide you want Windows to startup using a standard driver wh |
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Definition
| 2 SYSTEM.INI is a system configuration file and is required to start Windows. It contains device-specific information Windows needs to use those devices. [Diagnosing and Troubleshooting] |
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Term
To keep a device from loading in the CONFIG.SYS file, without deleting the entry, you would use which command?
1. REM
2. DIS
3. DISABLE
4. REMOVE |
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Definition
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Term
Question 11: (QID=1749)
You need to install Windows 2000 on a legacy system. Windows 2000 installation can proceed through which of the following methods (Choose all that apply)?
1. from the distribution CD-ROM alone
2. from a combination of floppy dis |
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Definition
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Term
How do you turn off the visual effects in Windows XP?
1. Use the System applet in the Control Panel
2. Use the Display applet in the Control Panel
3. Use the Visual Effects MMC
4. Right click on the Hard drive and choose the Performance tab
5. You ha |
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Definition
Correct answer(s): 1
Explanation: To change the visual effects settings in Windows XP, you need to use the Control Panel Applet (which can be gotten to by right clicking on My Computer and choosing Properties) and then choosing the Advanced tab then clicking on the Performance button. [Diagnosing and Troubleshooting] |
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Term
| You are a computer technician working for a big chain store. A customer comes in complaining that her son keeps changing her user password and then forgetting it. She has Windows XP and needs some way of being able to reset it down the road. She can log i |
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Definition
| 4. Windows XP comes with the option of creating a password recovery disk in case of a lost password. |
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Term
Question 14: (QID=2272)
You are using Windows XP. A bug in a program has caused 50 of the same file to open. Instead of closing each one individually, how can you do this faster?
1. There is no faster way
2. You can shift left click on one of the butto |
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Definition
| 4. Right click on the button in the task bar and then chose close group |
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Term
Question 15: (QID=2123)
What is the purpose of HIMEM.SYS?
1. It creates upper memory blocks (UMBs) for use by DOS
2. It allows 386, 486, and Pentium processors to operate programs designed for 80286 and older processors
3. It loads DOS into upper memo |
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Definition
Question 15: (QID=2123)
What is the purpose of HIMEM.SYS?
4.
Explanation: HIMEM.SYS is the device driver that enables DOS to use the High Memory Area that is above 640kb. [OS Fundamentals] |
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Term
The Dr. Watson utility is used in which operating systems?
1. DOS
2. Windows 95
3. Windows NT
4. Windows 2000
5. Windows XP |
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Definition
3. Windows NT
4. Windows 2000
5. Windows XP |
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Term
Question 17: (QID=2274)
You are using Windows XP and you really hate the fact that the sound volume keeps hiding in the system tray. How can you stop this from happening?
1. Right click on the volume icon and choose always active
2. Right click on the |
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Definition
| 3. Right click on the clock and choose custom notifications |
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Term
Which of the following is used to set up a primary DOS partition?
1. PART
2. FORMAT
3. MIRROR
4. FDISK |
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Definition
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Term
Question 19: (QID=1765)
You work in desktop support for Big Tech. You have to install Windows XP on a PC that does not have a bootable CD drive. Which of the following methods will allow you to create boot disks?
1. Browse the CD to run makeboot.exe the |
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Definition
#3
The Windows XP CD no longer comes with a utility that will make boot disks!!! You have to go to the Microsoft’s site and download the utility, and it will require you to have 6 floppy disks. |
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Term
In Windows XP and 2000 what is the file extension of a saved Microsoft management console?
1. .MMC
2. .EXE
3. .DLL
4. .MSC
5. .JPG |
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Definition
Correct answer(s): 4
Explanation: The saved Microsoft management console is .MSC. The file extension for a snap-ins is MMC. [OS Fundamentals] |
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Term
Question 21: (QID=1768)
What log file would you check if you wanted to track what software was installed on a computer?
1. Install.log
2. addremove.log
3. setuplog.txt
4. Install.txt
5. There is no log that will tell us that |
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Definition
Correct answer(s): 3
Explanation: you install any piece of software, an entry is made in the setuplog.txt file. |
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Term
Under Windows 2000 and 98, what scheduling tools can be used to automatically run system maintenance utilities?
1. Windows Maintenance Wizard
2. Task Scheduler
3. WSH
4. cron
5. crontab |
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Definition
Correct answer(s): 1 2
Explanation: These are scheduling tools that can be used to automatically run tools such as Backup, ScanDisk, and Disk Defragmenter at regular intervals. There are operating system-specific variations. Cron is used on Linux systems. [Installation, Configuration and Upgrading] |
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Term
What is the smallest unit of storage windows 9x can access on a hard drive?
1. file
2. track
3. sector
4. cluster |
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Definition
Correct answer(s): 4
Explanation: Clusters are organizational units used with disk drives to represent one or more sectors of data. These structures constitute the smallest unit of storage space on the disk. [OS Fundamentals] |
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Term
An example of a TSR is:
1. Hand-shaking between two modems
2. A file on a hard drive that is used as a temporary storage location
3. A memory resident utility
4. A temperature sensitive device used in the power supplies of laptop computers |
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Definition
#3
Explanation: TSR stands for Terminate-and-stay-resident program. An anti-virus program is an example of a memory resident utility. [Diagnosing and Troubleshooting] |
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Term
Question 25: (QID=2121)
Which of the following files is most likely to contain a virus?
1. COMMAND.COM
2. TEXTFILE.DOC
3. SALES99.XLS
4. IMAGE.BMP |
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Definition
Correct answer(s): 3
Explanation: SALES99.XLS is a data file that is most likely to contain a virus. |
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Term
Which message will be generated by ICMP when a route to the destination IP address can not be found?
1. Network Unreachable
2. Host Unreachable
3. Protocol Unreachable
4. Port Unreachable |
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Definition
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Term
Which of the following can be used to detect the presence of hidden files?
1. SCANDISK
2. CHKDSK
3. DRWATSON
4. PEEPER |
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Definition
#2
Explanation: CHKDSK can be used to detect the presence of hidden files. [OS Fundamentals] |
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Term
What tool can you use in Windows 2000 to find out what services are running currently?
1. System Configuration Utility
2. System Troubleshooter
3. MSD
4. MSI
5. Dr Watson
6. System Services |
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Definition
Correct answer(s): 6
Explanation: This utility is available through administrative tools. It shows what services are running on the machine, their current status, and how they are started. It can be used to stop services for troubleshooting. [Diagnosing and Troubleshooting] |
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Term
Your boss wants to set up a computer at home for multimedia and gaming. Why would you discourage her to run Windows NT at home?
1. It lacks a range of drivers for scanners
2. It lacks a range of drivers for sound cards
3. It lacks a range of drivers fo |
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Definition
Correct answer(s): 1 2 3 4
Explanation: Power users and those using computers for scientific and technical applications often require more powerful systems than the average office worker. Network servers require higher degrees of reliability, security, and advanced management tools. To meet those needs, Microsoft developed another series of operating systems, calling the initiative New Technology (NT). The result was the Windows NT platform. Windows NT lacked a range of drivers for scanners, sound cards, and similar desktop components. There are still significant numbers of computers running Windows NT 4.0. The majority of these installations are servers. For home use, you should recommend Windows XP. [Installation, Configuration and Upgrading] |
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Term
NTFS allows security permissions to be set at which of the following levels (Choose all that apply)?
1. file and folder
2. file, folder and byte
3. file, folder and sector
4. file only
5. folder only
6. None of the choices
Wrong! |
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Definition
NTFS allows security permissions to be set at which of the following levels (Choose all that apply)?
1. file and folder
2. file, folder and byte
3. file, folder and sector
4. file only
5. folder only
6. None of the choices
Wrong!
Correct answer(s): 1
Explanation: · NTFS supports very large volumes up to 2 TB in size. · It maintains a log that can be used to recover and repair a volume's content in the event of a system failure. · The root folder volume can hold an unlimited number of files. · NTFS employs a B-tree file structure resulting in faster file access. B-tree data structures are often used in database applications, allowing the system to quickly trace a record or file using a branching algorithm. · The advanced compression systems available on NTFS volumes allow users to compact individual files and folders and still read them while they are compressed. · Both folders and files can be set with security levels that define who can access them, the level of access permitted, and whether or not the file can be accessed over any network. You can set security levels for individual users, groups of users, or all users on the system. · An administrator can set disk quotas limiting the amount of space that an individual user can use for personal files. |
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Term
| Which Windows component will allow you to modify the AUTOEXEC.BAT and CONFIG.SYS files, as well as other Windows files? |
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Definition
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Term
Which statement is placed in autoexec.bat to halt its processing until a key is pressed?
1. stop
2. hold
3. pause
4. interrupt |
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Definition
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Term
| Your Windows 9x system will boot from a floppy disk but not from a hard drive, which of the following should you do? |
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Definition
| 1. Verify the presence of the 2 hidden system files (IO.SYS and Command.com |
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Term
Which of the following are ways in which Windows Explorer can be launched in Windows 2000?
1. Right click on My Computer and select Explore from the menu
2. Click the start button and select Run. Type Explorer and then OK
3. Right click on the desktop |
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Definition
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Term
Question 38: (QID=1773)
When working with Windows XP’s Control panel set to categorical grouping, which group would you access to get to the Device manager?
1. Performance and Maintenance
2. Printers and Other Hardware
3. Accessibility Options
4. Sou |
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Definition
| Performance and Maintenance |
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Term
| For Telnet to work, which of the following TCP ports must you enable? |
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Definition
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Term
20 - FTP (Data Channel)
21 - FTP (Control Channel)
23 - Telnet
80 - HTTP used for the World Wide Web
____ - NetBIOS session service |
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Definition
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Term
In Windows XP, a hard drive can be searched for lost allocation units using:
1. FDISK
2. SCANDISK
3. DEFRAG
4. CHKDSK
5. FORMAT |
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Definition
| CHKDSK is a command line utility that checks a hard drive for lost allocation units and attempts to recover them. ScanDisk was a similar utility, but was only included in DOS 6.x and Windows 9X. |
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Term
| A GPF, or General Protection Fault is usually caused when an application tries to read or write to the memory space belonging to another application. Because almost no application is perfectly written, and because Windows itself is not perfect, there will |
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Definition
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Term
Which of the following Windows 2000 platforms support quad processor systems?
1. Windows 2000 Professional
2. Windows 2000 Server
3. Windows 2000 Advanced Server
4. Windows 2000 Datacenter Server |
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Definition
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Term
| Windows 2000 Professional is considered the desktop version of this operating system. Like Windows 98, it is designed for the (single OR multiple ?) user. It supports (dual or quad ?)CPU (central processing unit) operations (SMP, or symmetric multiprocess |
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Definition
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Term
| Windows 2000 Server is the entry-level server platform, replacing Windows NT Server. It extends ___ capability to four CPUs per machine and adds support for Active Directory services. This is the Windows 2000 enhancement to the domain technology found in |
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Definition
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Term
| Windows 2000 Advanced Server is a powerful departmental server product. It provides support for up to eight CPUs, up to _ GB of RAM (random access memory), large scale RAIDs (redundant arrays of independent disks), load balancing, and clustering of two se |
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Definition
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Term
| Windows 2000 Datacenter Server is the most advanced and robust networking platform offered by Microsoft. Like all other Windows networking products, it is only offered through qualified partners who can install and support it. Windows 2000 Datacenter Serv |
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Definition
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Term
| T or F: Windows 2000 Professional offers a Check Upgrade Only mode in its setup routine |
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Definition
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Term
When booting a Windows 98 computer, you receive the error message Bad or Missing Command.com. How do you fix this?
1. Boot into safe mode
2. Boot with a Windows startup disk and type SYS C: at a command prompt
3. Use the emergency repair disk
4. Forma |
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Definition
Correct answer(s): 2
Explanation: Bad or Missing COMMAND.COM means that the OS is unable to locate the file COMMAND.COM. SYS C: will copy the system files to the hard drive. |
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Term
You send a print job to a printer and do not receive any visible error messages. The job shows up in the queue but is not printing. What is most likely the problem?
1. The printer is not on
2. Your system needs to be rebooted
3. The spool folder is cor |
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Definition
Correct answer(s): 4
Explanation: If the printer is set offline it will not print. A printer being set offline with a user-intervention required message may mean that something is wrong with the printer. |
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Term
What command should you use to release a DHCP lease?
1. ARP
2. Hostname
3. IPCONFIG
4. Nbtstat
5. Netstat
6. Netdiag |
|
Definition
Correct answer(s): 3
Explanation: IPConfig is a command-line tool that displays the current configuration of the installed IP stack on a networked computer. When used with the /release switch this command will drop an IP addressed provided by DHCP. [Networking] |
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Term
Where do you find My Network Places in Windows XP Professional?
1. Start menu
2. At the run prompt type network
3. My Computer
4. My Documents |
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Definition
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Term
What can the bootable partition of a system also be called?
1. Extended
2. Volume
3. Logical Drive
4. Active |
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Definition
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Term
Which of the following are advantages of Windows ME over Windows 98?
1. Users can request the system to be automatically updated over the Internet
2. The availability of System Restore feature
3. A full-fledged multimedia capable Windows Media Player |
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Definition
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Term
In Windows 98, where do you disable write-behind caching?
1. Boot drive properties, Caching
2. System properties, Caching, Settings, Disable
3. System properties, Performance, File System, Troubleshooting
4. Device Manager, Settings, Caching |
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Definition
| 3. System properties, Performance, File System, Troubleshooting |
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Term
Windows 2000 creates several logs during the installation process. Which file contains an action log describing every step that Setup performs in chronological order?
1. Setupact
2. Setupapi
3. Setuplog
4. Setup
5. Setups
6. Setuperr |
|
Definition
Correct answer(s): 1
Explanation: Windows 2000 creates several logs during the installation process that can be accessed with a text editor. They are usually located in the \Winnt directory. They include the following:
Setupact contains an action log describing every step that Setup performs in chronological order. It also includes the errors that are written into the error log. A quick scan of this file can often pinpoint a device driver that did not load or a file that was not copied.
Setupapi is a log of the installation of the different device classes on the computer.
The Events Log can be accessed if the installation completes but you are still having trouble with a service that fails to start. This utility can be accessed from the Control Panel under Administrative Tools. [Installation, Configuration and Upgrading] |
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Term
| ( Setupapi or Setupact) is a log of the installation of the different device classes on the computer. |
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Definition
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Term
Question 56: (QID=2284)
You upgrade a user's computer from Windows NT Workstation to Windows XP Professional. After completing the upgrade, the user complains that they no longer have the "My Computer" icon on their desktop. Which of the following will p |
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Definition
Correct answer(s): 2
Explanation: The default settings in XP do not provide a My Computer, My Documents, or My Network Places icons on the desktop. [Diagnosing and Troubleshooting] |
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Term
What does Error in CONFIG.SYS line XX mean?
1. CONFIG.SYS is missing
2. CONFIG.SYS is loading drivers that do not exist on the system
3. Syntax error in CONFIG.SYS or AUTOEXEC.BAT
4. COMMAND.COM is corrupt |
|
Definition
Correct answer(s): 3
Explanation: XX will be the line number that the error occurred. [Diagnosing and Troubleshooting] |
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Term
What key can you hit to access help?
1. F1
2. F8
3. Delete
4. Break |
|
Definition
|
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Term
Advantages of ME over XP include:
Windows Me is more closely linked with the _______. Users can elect to have the system automatically updated over the Internet via the Microsoft Web site. The _______ feature makes it just as easy to undo configuration c |
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Definition
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Term
What type of multitasking requires that an application voluntarily relinquish control of the CPU?
1. Non-Preemptive
2. Preemptive
3. Linear
4. Cooperative |
|
Definition
Correct answer(s): 4
Explanation: Cooperative multitasking allows all programs to operate in the same memory space and cooperatively share resources. This means the programs are in control of the processor at all times. When the program finishes with the current task, it is supposed to relinquish control to the next program. [OS Fundamentals] |
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Term
Conventional memory is used in which area?
1. 640k – 1024k
2. 1024k – 1088k
3. 0k – 640k
4. 4k – 644k |
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Definition
| Explanation: Conventional memory uses the 0k – 640k area to operate. Remember the different areas memory operates in for the A+ exam. [OS |
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Term
What is the function of WINS on a network?
1. To resolve NetBios names to IP addresses
2. To assign IP addresses to client computers
3. To resolve FQDN to IP addresses
4. To discover a computer's MAC address |
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Definition
| #1 Explanation: WINS is a Microsoft specific naming service that can be used to assign IP address to computer domain names within a LAN environment. Microsoft has moved away from WINS with Windows 2000/2003/XP operating systems but is still supported for use with legacy clients. [Networking] |
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Term
In Windows 2000 and XP, what command can you use to scroll through the previous commands that you have entered into the command prompt?
1. Ctrl-C
2. The page up and page down buttons
3. The up and down arrow keys
4. The scroll wheel on your mouse |
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Definition
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Term
Which of the following operating systems did not include the Device Manager?
1. Windows 95
2. Windows 98
3. Windows NT
4. Windows 2000
5. Windows XP |
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Definition
Correct answer(s): 3
Explanation: Administering hardware in Windows NT is difficult due to the lack of Plug and Play support and lack of a Device Manager. [OS Fundamentals] |
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Term
If you double-click on a .reg file what will happen?
1. It is deleted
2. It opens the Registry
3. It opens a text editor
4. It copies and backs up the file to the Registry |
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Definition
Correct answer(s): 4
Explanation: [OS Fundamentals] |
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Term
Which of the following commands would be used to load a device driver into upper memory space?
1. DEVICEHIGH= in the CONFIG.SYS file
2. DEVICEHIGH= in the AUTOEXEC.BAT file
3. LOADHIGH in the CONFIG.SYS file
4. LOADHIGH in the AUTOEXEC.BAT file |
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Definition
Correct answer(s): 1
Explanation: DEVICEHIGH= command loads a device driver you specify into the upper memory area so that more of the conventional memory is free for other functions. [OS Fundamentals] |
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Term
Which tool checks files and informs you whether or not they have been signed by Microsoft?
1. Signature Verification Tool
2. Microsoft Driver Signer
3. MS Developement Verifier
4. Signing Tool |
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Definition
Correct answer(s): 1
Explanation: Microsoft "Signs" drivers which means that they are approved to work on a particular operating system |
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Term
Which of the following is true regarding the creation of the Windows 2000 setup boot disks?
1. You need the distribution CD-ROM
2. You need to have _____ blank, formatted, 3.5-inch, 1.44-MB disks
3. You need to use the makeboot command |
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Definition
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Term
What is the default option for visual effects in Windows XP?
1. Let Windows Choose What’s Best for My Computer
2. Adjust for Best Appearance
3. Adjust for Best Performance
4. Windows Default
5. All Visual Effects On |
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Definition
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Term
Type rdisk /s in the Open box.
· Type rdisk in the Open box, and then click Update Repair Info
creates a ___ Disk in NT |
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Definition
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Term
The setup utility used to perform a clean installation of Windows 2000 is?
1. WINNT32.EXE
2. WINNT.EXE |
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Definition
| 2, WINNT32 is for upgrades |
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Term
You have a computer with Windows 98 on it and you dual-boot it with Windows 2000. Now you are no longer able to access Windows 98. What most likely happened?
1. Windows 2000 was installed onto a different drive than Windows 98
2. Windows 98 and Windows |
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Definition
| 4, since 98 doesn't support NTFS |
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Term
Which of the following characters cannot be included in a filename in Windows 2000?
1. *
2. -
3. +
4. @
5. ~ |
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Definition
#1
Windows 2000 filenames can be up to 215 characters long and cannot contain the following: < > / ? * " | [OS Fundamentals] |
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Term
You have installed a new driver on your NT system and it will no longer boot. Which of the following options is the best way to recover?
1. WIN.INI to run Windows
2. Press F8 and enter safe mode
3. Press spacebar to invoke the Last Known Good Configura |
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Definition
| 3. Press spacebar to invoke the Last Known Good Configuration |
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Term
| You just installed a new anti-virus application on your Windows XP computer and you would like to configure the software. The owner’s manual instructs you to access the utility’s own control panel applet that was installed into the control panel. Your sys |
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Definition
Correct answer(s): 5
Explanation: You can access the control panel applets that 3rd party applications install in your control panel by using the “Other Control Panel Options” that you will find on the right side tool bar. [OS Fundamentals |
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Term
Which of the following are Plug and Play operating systems?
1. DOS
2. Windows 3.1
3. Windows 9x
4. Windows NT 4.0
5. Windows 2000
6. Windows XP |
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Definition
3. Windows 9x
5. Windows 2000
6. Windows XP |
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Term
The easiest way to install a printer is to use which of the following?
1. DOS
2. The Add New Hardware Wizard
3. The Add Programs Wizard
4. The Add Printer Wizard |
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Definition
Correct answer(s): 4
Explanation: The easiest way to install a printer is to use the Add Printer Wizard. The Add Printer Wizard will walk you through all of the steps required to install and configure a printer. The Add Printer Wizard may be accessed from the Printers folder. [Installation, Configuration and Upgrading] |
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Term
For Windows 2000 to fully utilize dual processors, which feature is necessary?
1. SMP
2. DMP
3. DIMM
4. RDRAM
5. PPLP |
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Definition
Correct answer(s): 1
Explanation: It provides SMP (symmetric multiprocessing) support, allowing the system to use more than one processor at the same time. Windows 2000 Professional supports two processors per platform and other versions in the Windows 2000 family can operate up to 32 processors at the same time. [Installation, Configuration and Upgrading] |
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Term
| You are a technician working for a big company that services computers. A customer who owns a Windows XP Home computer would like to start backing up her computer every week and you tell her about ntbackup.exe. She calls back and explains that she is unab |
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Definition
Correct answer(s): 3
Explanation: Windows XP Home does not install ntbackup.exe and you can not install it by using add/remove programs. You have to open the Windows XP CD and go \VALUEADD\MSFT\NTBACKUP. This is one of the differences between Windows Home and Professional. [Diagnosing and Troubleshooting |
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Term
What switch for the command IPCONFIG can you use to display the detailed configuration report for all interfaces on a networked computer?
1. /all
2. -a
3. -detail
4. /d |
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Definition
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Term
Which of the following are required for Windows 9x startup?
1. IO.SYS
2. MSDOS.SYS
3. COMMAND.COM
4. CONFIG.SYS |
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Definition
1. IO.SYS
2. MSDOS.SYS
3. COMMAND.COM |
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Term
You are having problems when Windows 98 boots. How can you create a log file that records the events on bootup?
1. Hit ESC as soon as Windows starts, then select the Log option
2. Hit F5 as soon as Windows starts, then select the Log option
3. Hit F8 a |
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Definition
| 3. Hit F8 as soon as Windows starts, then select the bootlog.txt option |
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Term
A Windows 9x user reports that they are receiving an Operating System Not Found error message on boot. What is the first thing that you should check?
1. Make sure that COMMAND.COM is loaded on the system
2. Make sure that there is not a non-bootable flo |
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Definition
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Term
How do you create an ERD in Windows 2000?
1. Using the System Backup utility
2. Using the Control Panel
3. Using the Device Manager
4. Using the command line command: winnt /erd
5. None of the choices |
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Definition
Correct answer(s): 1
Explanation: To create an emergency repair disk (ERD), click the Start menu and choose Programs/Accessories/System Tools/Backup. Insert an empty, high-density, 3.5-inch floppy disk into the floppy drive. Click the Welcome tab from the open application and follow the prompts to create the ERD disk. When the process is complete, remove the disk, label it with both the date and the computer name, and then store it in a safe place. [Diagnosing and Troubleshooting] |
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Term
The FDISK utility allows you to create or change partitions for which of the following file system types?
1. FAT
2. FAT32
3. NTFS
4. CDFS
(choose 2) |
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Definition
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Term
The minimum Hardware requirements for Windows XP are:
CPU: Pentium II 233 MHz
RAM: 64 MB
Hard Drive: ____ GB |
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Definition
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Term
| ____________ identifies devices that can cause Windows 98 or Windows Me to stop responding (hang) when you start your computer, and then disables them so that they are bypassed when you next restart your computer |
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Definition
Correct answer(s): 4
Explanation: ASD stands for Automatic Skip Driver. [Diagnosing and Troubleshooting] |
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Term
In a typical Windows 98 installation, where is the Windows Desktop located in the file system?
1. C:\Windows\System\Desktop
2. C:\Windows\Desktop
3. C:\System\Desktop
4. A:Desktop |
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Definition
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Term
Reply from 172.16.99.2: bytes=1450 time<10ms TTL=62
Reply from 172.16.99.2: bytes=1450 time<10ms TTL=62
What utility or command has been used to produce this output?
1. Nbtstat
2. Netstat
3. Netdiag
4. Nslookup
5. Pathping
6. ping |
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Definition
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Term
You need to map a network drive while using Windows XP. How do you start the Map Network Drive wizard?
1. By typing Net Use
2. By right clicking on My Network Places and choosing Map Network Drive
3. By selecting the Tools menu from any folder and choo |
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Definition
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Term
In Windows 2000, which of the following files is responsible for examining the system and prociding the computer ID as well as other hardware information?
1. NTLDR
2. BOOT.INI
3. NTDETECT.COM
4. CDLDR
5. BOOTSEC.DOS
6. NTOSKRNL |
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Definition
Correct answer(s): 3
Explanation: NTDETECT.COM examines the system and reports back, providing the computer ID, hard drive adapter type, graphics adapter, keyboard and pointing device, types of communications and parallel ports, and presence of a floppy drive. In the unlikely event that more than one hardware profile has been established for this machine, the user is offered the option of selecting one at this point. (Hardware profiles are usually only necessary in the event that there is legacy non-Plug-and-Play hardware present on the machine.) [OS Fundamentals] |
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Term
How do you get to the Recovery Console with Windows XP?
1. Go to Start> Run then type CMD
2. Press F8 during start up
3. Use msconfig
4. Boot to the Windows XP CD |
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Definition
Correct answer(s): 4
Explanation: The recovery console is not the DOS shell you can get to by typing CMD. It is accessed so you can repair Windows XP. There are only 2 ways to get to it: either by installing it before hand or by booting to the Windows XP CD and choosing R for repair, then choosing Manual Repair. |
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Term
You are getting tired of the Common Tasks in every window slowing down your already slow computer. How can you disable this?
1. Reinstall Windows XP and select Classical install
2. Click on the red X in the right of the Common Tasks
3. Control Panel, F |
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Definition
| Explanation: You can get rid of the Common tasks folder (the blue side bar in every folder) in the control panel by accessing the Appearance group, then Folder Options. [Installation, Configuration and Upgrading] |
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Term
You are running Task Manager on Windows 2000. Which of the following tabs are available?
1. Applications
2. Processes
3. Performance
4. Network
5. Advanced |
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Definition
Correct answer(s): 1 2 3
Explanation: Windows 2000 offers Task Manager, a utility that is not available in Windows 9x. You can access this utility by pressing Ctrl+Alt+Del while the system is running. It offers three tabs: Applications, Processes, and Performance. Task Manager lets you quickly see which applications and processes are running and how the system is using CPU (central processing unit) and memory resources. Extremely high CPU usage is an indication that something is not running right or that the system is running low on resources and needs to be reconfigured. If you suspect an application is causing a problem, close it and observe the relative change in system resources. [Diagnosing and Troubleshooting] |
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Term
Which Operating Systems support Internet Connection Sharing (ICS)?
1. Windows XP
2. Windows 98
3. Windows ME
4. Windows NT
5. Windows 2000
6. Windows 98 SE |
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Definition
1. Windows XP
3. Windows ME
5. Windows 2000
6. Windows 98 SE |
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Term
You try to put your laptop running Windows XP into Hibernation mode, but it will not hibernate. What is your computer doing that is keeping you from placing it into Hibernation?
1. Recharging the battery
2. Defragmenting the hard drive
3. Downloading f |
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Definition
Correct answer(s): 4
Explanation: You can not place a computer into Hibernation while burning a CD. The error message you will receive will be “The device driver for the '%device name%' device is preventing the machine from entering hibernation.” |
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Term
What is the registry tool that Windows NT, 2000, and XP have that 9X does not?
1. Regedit
2. Regedit32
3. Xregedit
4. Regedt
5. Regedt32 |
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Definition
Correct answer(s): 5
Explanation: The newer registry editing tool is regedt32. [OS Fundamentals] |
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Term
Which of the following are ways to access the printers folder in Windows 2000?
1. Start>Settings>Printers
2. Start>Settings>Control Panel>Printers
3. My Computer>Printers
4. Right click on My Computer and select Properties |
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Definition
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Term
What can you use in Windows 2000 to quickly display virtually every aspect of your system's settings and resources?
1. MSI
2. MSD
3. Dr Watson
4. Computer Management
5. Device Manager |
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Definition
Correct answer(s): 1
Explanation: This is one of the most useful diagnostic tools available under Windows. It can quickly display virtually every aspect of a system's settings and resources. The exact features available vary with the operating system involved. Anyone working as a technician on any Windows system should become familiar with this tool. In Windows 2000 the MSI is a Microsoft Management Console (MMC) snap-in. [Diagnosing and Troubleshooting] |
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Term
| Can you upgrade a Windows 95 PC to Windows NT? |
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Definition
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Term
What command should you use to trace a path to a remote system and report packet losses at each hop along the way?
1. Arp
2. Pathping
3. Ipconfig
4. Nbtstat
5. Netstat
6. Nslookup |
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Definition
Correct answer(s): 2
Explanation: The PathPing tool is a route tracing tool that combines features of Ping and Tracert with additional information that neither of those tools provides. PathPing sends packets to each router on the way to a final destination over a period of time, and then computes results based on the packets returned from each hop. Since PathPing shows the degree of packet loss at any given router or link, you can pinpoint which routers or links might be causing network problems. |
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Term
| HPFS stands for High Performance File System and is used with OS/2 operating systems. This file system can only be accessed by Windows NT ____ and OS/2. |
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Definition
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Term
Which of the following is a valid way to create a shortcut?
1. In Windows Explorer, click once on the item to highlight it and select Create Shortcut from the File menu.
2. In My Computer, click once on the item to highlight it and select Create Shortcu |
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Definition
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Term
| You are working as an A+ technician in a small computer shop. A customer brings in a Windows XP PC that has a virus. This virus is known to you, and you know this particular virus renames the Windows folder and then deletes itself. The hard drive is forma |
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Definition
Correct answer(s): 3
Explanation: Of the available answers, the only one that will work is the Recovery Console since the boot files will point to the wrong folder. The system will not be able to boot at all, let alone to the boot menu. Since the hard drive is formatted with NTFS, the Windows 98 boot disk will not be able to read it. [Diagnosing and Troubleshooting] |
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Term
While installing Windows XP, what key do you hit when you need to install special mass storage device drivers?
1. You hit F8 when the computer is booting to the CD
2. You hit Esc when prompted to while formatting your new partition
3. You hit F6 when p |
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Definition
Correct answer(s): 3
Explanation: During the first part of the installation, you will be prompted to hit F6 if you need to install mass storage device drivers. You will need to do this if your computer has some special hard drive controller. Examples of these controllers would be an EIDE RAID controller or a PCI EIDE expansion card. |
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Term
What does CTRL + SHIFT + ESC do in Windows 2000 and Windows XP?
1. Reboots the computer
2. Pulls up the start menu
3. Launches Windows Explorer
4. Opens the Task Manager |
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Definition
Correct answer(s): 4
Explanation: You can also get to the Task Manager using CTRL + ALT + DEL, although this won't take you directly to it. [OS Fundamentals] |
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Term
Which of the following utilities can you use to learn the IP address of a domain name?
1. PING
2. TRACERT
3. NSLOOKUP
4. Call the domain provider |
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Definition
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Term
Which type of network is centrally administered?
1. Peer-to-Peer
2. Client-to-Peer
3. Client-Server
4. Server-to-Peer |
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Definition
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Term
What is a device driver?
1. A device driver is a program that will allow your computer to control and communicate with a device
2. A device driver is the boot file for DOS
3. A device driver allows for multiple user settings
4. A device driver is a pr |
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Definition
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Term
Question 128: (QID=2254)
Working as helpdesk technician, you have a customer who asks you why his power button puts his laptop into hibernation instead of just shutting it off. How can you tell him to change his settings so that his laptop will do what h |
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Definition
Correct answer(s): 3
Explanation: The power button properties can be changed by accessing the display applet in the control panel or right clicking on the desktop and choosing properties, then going to the Screen Saver tab and then the Power Button. After that you will have to choose the Advanced tab and you will then see where you can change the action that is taken when you hit the power button. [Diagnosing and Troubleshooting] |
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Term
| Emm386.exe manages both expanded memory and upper memory blocks T or F?. |
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Definition
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Term
Which of the following is true regarding password recovery disks?
1. You must have administrative rights to use a password recovery disk
2. You must have administrative rights to create a password recovery disk
3. A password recovery disk will allow th |
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Definition
Correct answer(s): 4
Explanation: You do not need to have administrative rights to make a password recovery disk for your account. A limited user can make one for his own account that will not let him access the administrator account. |
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Term
Which of the following would you not find in the Windows Control Panel?
1. Fonts
2. ___________
3. System |
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Definition
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Term
Which of the following comments is true?
1. Windows 2000 is more stable than Windows 9x
2. Windows 2000 is less stable than Windows 9x
3. There are no differences between Windows 2000 and Windows 9x
4. Windows 3.1 is the most stable Operating System |
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Definition
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Term
Which of the following event types are logged by the Event Viewer.
1. Application
2. System
3. Security
4. Boot
5. Crashes |
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Definition
1. Application
2. System
3. Security |
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Term
In Device Manager, what does it mean when a device has a red X next to it?
1. The device is either disabled or is experiencing a conflict.
2. An incorrect driver has been loaded.
3. The device is working properly.
4. The device is not compatible with |
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Definition
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Term
Which of the following statements are true?
1. You can upgrade Windows 2000 Pro to Windows XP Professional
2. You can upgrade Windows 2000 Professional to Windows XP Home
3. You can upgrade Windows XP Home to Windows XP Professional
4. You can upgrade |
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Definition
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Term
Which of the following files is not required in order to boot a Windows 2000 system on an Intel based system?
1. NTLDR
2. OSLOADER
3. NTDETECT
4. NTOSKRNL |
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Definition
| 2 OSLOADER (RISC MACHINES ONLY!) |
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Term
| On your Windows XP computer, you download a new audio player. You discover that when you double click on an MP3 file, the new audio player launches and plays them. How can you reset your favorite player as the default player for MP3 files? (choose the bes |
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Definition
Correct answer(s): 4
Explanation: You can change the application that opens any file type (i.e. .doc .mp3 .txt) by opening Windows Explorer and then selecting tools and then folder options and then the file type tab. This is very useful when you tell Windows XP to always open a file with X application and then change your mind later. [Diagnosing and Troubleshooting] |
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Term
You have several applications running on your Windows 2000 computer, and the one you are currently working on freezes up. What do you do?
1. Turn off PC, then back on again
2. CTRL-ALT-DELETE twice, Control Panel, Programs, Select, End
3. Click "Ignore |
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Definition
Correct answer(s): 4
Explanation: The Task Manager allows you to end a problematic task. This will not always recover a system lockup if a 16-bit program freezes when it has control of the processor. [Diagnosing and Troubleshooting] |
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Term
You have a single hard drive that has an extended partition containing the two logical drives 'D' and 'E'. You add a second hard drive. Which is correct?
1. Second drive becomes 'D', logical drives become 'E' and 'F'
2. Second drive becomes 'F', both lo |
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Definition
Correct answer(s): 1
Explanation: If you add a second hard drive from an extended partition containing the two logical drives 'D' and 'F', the second drive becomes 'D' and logical drives become 'E' and 'F' |
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Term
Question 147: (QID=2261)
A client who knows too much for his own good brings in a Windows XP computer that will not let him run and control applets of MMCs. After talking to him, you find out that “protected” his copy of Windows XP by stopping the Remote |
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Definition
Correct answer(s): 2
Explanation: All the MMC snap-ins and the control applets are related to RPCs as implied in the question. But you access to the service MMCs to restart this in the GUI. Since the Management console is made up of MMCs, you can not do this from the GUI. You can use the listsvc to see what the status of the service is, but you can not use it to set a service to start. You will have to use the enable command. In this case the command would read
ENABLE RpcSs SERVICE_AUTO_START |
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Term
You need to install Windows 2000 on a newly purchased system. Where can you check the HCL?
1. the HCL.TXT located in the Support folder of the CD
2. Microsoft's web site
3. the HCL.DAT located in the HAL folder of the CD
4. the HAL.TXT located in the |
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Definition
Correct answer(s): 1 2
Explanation: Hardware compatibility is much more important with Windows 2000 than with Windows 95 or Windows 98, and you should be sure that the system components are all included on the Windows 2000 hardware compatibility list if at all possible. A copy of the list is included on the Windows 2000 CD (HCL.TXT, located in the Support folder). If a product isn't listed, you can check the Microsoft Web site for the most current list. The final alternative is to visit the vendor's Web site and see if a Windows 2000 driver or support notes are available there. [Installation, Configuration and Upgrading] |
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Term
1. Nothing
2. Repair the cluster
3. It will attempt to save the information from the cluster and mark the cluster as bad
4. Attempt to save the information from the cluster and attempt to fix the clusterCorrect |
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Definition
Correct answer(s): 3
Explanation: When SCANDISK encounters a bad cluster during a scan, it will attempt to save information from the cluster and mark the cluster as bad. [Diagnosing and Troubleshooting] |
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Term
What service resolves the computer name to an IP address?
1. WINS
2. DHCP
3. Domain Name Service
4. Name Resolution Service |
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Definition
| : WINS is a Microsoft specific naming service that can be used to assign IP address to computer domain names within a LAN environment. |
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Term
In Windows XP, how do you disable the Guest account?
1. In the control panel, choose user accounts then right click on the “guest” account and choose delete.
2. In the control panel, choose user accounts, then click on the guest account, then click on t |
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Definition
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Term
To boot a Windows 98 computer into Safe Mode, you would use which key?
1. Esc
2. F1
3. F6
4. F8 |
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Definition
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Term
How can you change an object's icon in Windows 9x?
1. Left-click, change icon button
2. Open Registry, go to icon key, change icon
3. Open My Computer, click corresponding drive letter, file, icon
4. Right-click, properties, short-cut tab, change icon |
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Definition
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Term
| You encounter a hard disk that will no longer boot. After booting with an emergency boot floppy and running an anti-virus program, you successfully remove the virus that infected the boot sector of the hard disk. What command could you use to restore the |
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Definition
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Term
What files are included in a Windows 2000 emergency repair disk (Choose all that apply)?
1. AUTOEXEC.NT
2. CONFIG.NT
3. SETUP.LOG
4. WIN.INI
5. BOOTSECT.DOS
6. None of the choices |
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Definition
1. AUTOEXEC.NT
2. CONFIG.NT
3. SETUP.LOG |
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Term
Which Windows Operating Systems can you network with IEEE 1394 (fire wire)?
1. Windows 98
2. Windows NT4
3. Windows ME
4. Windows 2000
5. Windows XP Home
6. Windows XP Professional |
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Definition
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Term
In Windows 2000, what tools can you use to edit the registry?
1. REGEDT32.EXE and REGEDIT.EXE
2. Only REGEDT32.EXE
3. Only REGEDIT.EXE
4. REGEDT32.EXE if SP1 is applied |
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Definition
Correct answer(s): 1
Explanation: You can view or change the entries using one of the two Registry editors that ship with Windows 2000, REGEDT32.EXE or REGEDIT.EXE. Only the latter is included with Windows 9x. The Registry itself is stored in binary format, so you can't open, view, or edit the contents directly. Don't look for either editor on the Start menu because they are considered too potent for the average user. You must enter the appropriate command name in the Run dialog box to start the editor. Although both programs ship with Windows 2000, REGEDIT.EXE lacks a security menu and does not support several commands available in REGEDT32.EXE. [Diagnosing and Troubleshooting] |
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Term
Which of the following Windows 2000 platforms support a minimum of eight-way processing (Choose all that apply)?
1. Windows 2000 Professional
2. Windows 2000 Server
3. Windows 2000 Advanced Server
4. Windows 2000 Datacenter Server
5. None of the choi |
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Definition
3. Windows 2000 Advanced Server
4. Windows 2000 Datacenter Server |
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Term
The Device Manager is located in which control panel?
1. Add New Hardware
2. Power Management
3. Regional Settings
4. System |
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Definition
Correct answer(s): 4
Explanation: The Device Manager can also be accessed by right clicking on My Computer and selecting Properties. [OS Fundamentals] |
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Term
What is the proper syntax for sharing a directory from a command prompt?
1. SHARE \directory
2. NETSHARE \computername\directory
3. NET SHARE \computername
4. NET SHARE \\computername\directory
5. SHARE \\computername\directory |
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Definition
Correct answer(s): 4
Explanation: There are a couple of different ways to create shares in Windows. From a command prompt the NET SHARE command can be issued in the following format - NET SHARE \\computername\directory - this format is known as the Universal Naming Convention (UNC format). Shares can also be created by right clicking on a resource and selecting sharing in My Computer or Windows Explorer.[Networking] |
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Term
Windows 2000 and Windows XP are 32-bit operating systems that are not based on DOS. Which of the following is used to support DOS applications in Windows 2000 and XP?
1. TSRs
2. VDMs
3. Virtual Memory
4. VXDs |
|
Definition
Correct answer(s): 2
Explanation: NT/2000 supports DOS applications via VDMs(Virtual DOS Machines). A VDM is a Win32 application that creates an environment where DOS applications can run. It does this by making the NT Workstation resemble a DOS environment and tricks the DOS applications into thinking that they have unrestricted access to the computer's hardware. [OS Fundamentals] |
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Term
Question 171: (QID=2192)
What is the device driver architecture used in Windows ME?
1. WDM
2. VXX
3. VXD
4. DAL
5. DLL |
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Definition
Correct answer(s): 1
Explanation: The WDM is the device driver architecture that first appeared in Windows 95 OSR2 and has been improved to work with both Windows 98 and Windows 2000. Some drivers originally designed for use with Windows 95 using the WDM may not be compatible with these newer operating systems. This architecture was designed to create a single driver that can be used across the range of Windows operating systems. This offers several benefits: It reduces the cost of providing device drivers, makes devices available on a wider range of platforms, and simplifies distribution. The WDM architecture is arranged in a series of layers, with a hardware device at the bottom and the applications using it at the top. [OS Fundamentals] |
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Term
Question 172: (QID=1772)
How can you back up your work in Windows XP? (choose all right answers).
1. At the run prompt type ntbackup
2. At the run prompt type backup
3. At the run prompt type xpbackup
4. In the control panel click on performance and |
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Definition
Correct answer(s): 1 4
Explanation: The real name of the backup utility that comes with Windows XP and 2000 is called ntbackup. You can access this from the run prompt by typing ntbackup. Many of the system tools can now be accessed by going to the control panel and accessing performance and maintenance. This includes ntbackup. It is shown as a link that says “Back up our data.” This will just launch ntbackup. |
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Term
In Windows 2000, which of the following are tracked by the System Registry?
1. Hardware
2. Network settings
3. User preferences
4. Storage systems |
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Definition
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Term
You have just installed Windows ME on a PC and realize that you have formatted this computer with FAT 16 instead of FAT 32. Because of the advantages of FAT 32, you wish to fix this oversight. How can you do this?
1. From the RUN prompt type A:\Format C: |
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Definition
Correct answer(s): 2 4
Explanation: There are two tools you can use to convert FAT16 to FAT32. They are called CVT.EXE and CVT1.EXE. CVT.EXE is the command prompt tool and CVT1EXE is the Windows-based tool. When accessing CVT1.EXE in Windows, it shows up as drive converter. This is found in the System Tools folder. [Diagnosing and Troubleshooting] |
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Term
Where are the Windows 2000 registry hive files located?
1. Windows\SYSTEM32\CONFIG
2. WINNT\SYSTEM32\REG
3. Windows\SYSTEM32\HIVE
4. WINNT\SYSTEM32\CONFIG |
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Definition
Correct answer(s): 4
Explanation: Most of the registry(the static items) are contained in hive files which are located in the WINNT\SYSTEM32\CONFIG directory. The 5 hives are SAM, security, software, system and default. [OS Fundamentals |
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Term
What is the TRACERT.EXE utility used for?
1. To view your IP configuration information
2. To transfer a file
3. To find a broken link in a network connection
4. To configure a device |
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Definition
Correct answer(s): 3
Explanation: The TRACERT.EXE utility is used to find bottlenecks and broken links between devices on a network. TRACERT.EXE traces the route that your data travels. [Networking] |
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Term
Which of the following must be PnP compatible for Plug and Play to work?
1. BIOS
2. All software applications
3. The device
4. Operating System
All that apply |
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Definition
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Term
Which key do you hold down in order to bypass the autorun feature on a CDROM?
1. CTRL
2. DEL
3. F8
4. SHIFT
5. F5 |
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Definition
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Term
When you use the FORMAT C: /S command, DOS formats the C: drive and places the system files on the hard disk. Where is the pointer placed to find these system files?
1. On the boot partition
2. In the boot sector
3. In the boot record
4. In the BOOT.i |
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Definition
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Term
What command can you use at a Windows 98 command prompt to fix registry problems?
1. scanreg /fix
2. scanreg /f
3. scanreg /s
4. Recovery Console
5. MSI |
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Definition
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Term
What service is responsible for resolving IP addresses to internet domain names?
1. DNS
2. WINS
3. DHCP
4. FTP |
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Definition
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Term
| Microsoft's implementation of NAT is called Internet Connection Sharing (ICS) and is supported by Windows ___, Windows 2000 and Windows XP. While most firewalls and routers include NAT, this would not be the easiest and certainly not the cheapest options. |
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Definition
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Term
You are manage the in-house computer systems for ABC company. Why would you recommend Windows 2000 over NT?
1. It extends the functionalities of NT
2. It provides full support for Plug-and-Play
3. It fully supports USB
4. It fully supports IrDA
5. It |
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Definition
Correct answer(s): 1 2 3 4 5
Explanation: Windows 2000 is the successor to Windows NT (during its early development it was called Windows NT 5.0). In spite of the name change, Windows 2000 is built on a solid Windows NT foundation. In many ways, Windows 2000 combines the best of Windows 98 and Windows NT. It offers and extends the multiprocessor support, advanced security and administration tools, NTFS (NT file system), and robust network capability found in Windows NT. Like Windows 98, it provides full support for Plug-and-Play installation of new hardware including USB, IrDA (Infrared Data Association), and IEEE 1394 devices. [Installation, Configuration and Upgrading] |
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Term
You start the “Map Network Drive” wizard in Windows XP. How do you specify the Work folder on Computer1 without having to take the time to browse the whole network?
1. \\Work\Computer1
2. //Work/Computer1
3. net use\\Work\Computer1
4. \\Computer1\Work |
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Definition
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Term
In Windows 2000 and XP, which utility is used to administer hard disks?
1. Disk Administrator
2. FDISK
3. CHKDSK
4. Disk Management MMC |
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Definition
Correct answer(s): 4
Explanation: In Windows 2000 most system administration tasks are performed in the Computer Management Console that contains all of the various Microsoft Management Consoles(MMCs) in one location. |
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Term
Which is not a valid way to view the amount of used space on a Windows 2000 drive?
1. Disk Management MMC
2. System Properties control panel
3. In My Computer, right click on drive and select properties.
4. In Windows Explorer, right click on drive an |
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Definition
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Term
You are trying to upgrade your system from Windows 98 to Windows 2000 but the system hangs during installation. What most likely needs to be disabled in order for this to work?
1. Drive compression
2. Plug and Play in the BIOS
3. BIOS Anti-virus softwa |
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Definition
Correct answer(s): 3
Explanation: Anything which interrupts or delays the boot process can cause the installation to fail. When you first start the PC, enter your BIOS and disable the anti-virus. [Diagnosing and Troubleshooting] |
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Term
Which Windows 9x component is responsible for what appears on the display and other graphics functions?
1. Kernel
2. GDI.EXE
3. User
4. WIN.INI
5. SYSTEM.INI |
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Definition
Correct answer(s): 2
Explanation: GDI.EXE/GDI32.EXE are responsible for loading the basic GUI or graphical user interface. [OS Fundamentals] |
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Term
Question 201: (QID=2133)
Which of the following describes the correct way to change your virtual memory settings in Windows 9x?
1. Go to control panel, swap file settings
2. Go to control panel, system, performance tab, virtual memory
3. Go to control |
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Definition
Correct answer(s): 2
Explanation: Here users can specify their own virtual memory settings (swap file settings). [Installation, Configuration and Upgrading] |
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Term
In Windows 2000, what is the command line utility used to encrypt data on a NTFS volume?
1. ENCRYPT
2. CIPHER
3. CRYPT
4. None of the above |
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Definition
Correct answer(s): 2
Explanation: Cipher.exe is a command line utility that allows for bulk or scripted file encryption. |
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Term
Where in Windows 9x/2000/XP can you view device properties or remove them completely?
1. System Settings
2. Device Manager
3. Devices in My Computer
4. Explorer Devices |
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Definition
Correct answer(s): 2
Explanation: User can view device properties or remove them completely from Device Manager. [OS Fundamentals] |
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Term
Which of the following utilities are used to troubleshoot DNS servers?
1. NSLOOKUP.EXE
2. PING.EXE
3. IPCONFIG.EXE
4. TRACERT.EXE |
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Definition
Correct answer(s): 1
Explanation: The NSLOOKUP.EXE utility is used to troubleshoot and test DNS servers. NSLOOKUP.EXE is part of the TCP/IP protocol suite. [Networking] |
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Term
Which tool logs system, application and security events in Windows NT/2000/XP?
1. MSCONFIG
2. WINIPCFG
3. Event Viewer
4. Server Manager
5. Windows Diagnostics |
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Definition
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Term
Which of the following tools reorganizes data on the disk for optimal disk performance?
1. ScanDisk
2. CHKDSK
3. FDISK
4. DEFRAG
5. DRIVESPACE |
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Definition
Correct answer(s): 4
Explanation: In DOS this utility was run from a DOS prompt. In Windows 9x and 2000 this utility can still be run from a prompt or can be accessed at Start>Programs>Accessories>System Tools>Disk Defragementer. Windows NT did not come with a defragmentation utility, but it has resurfaced again in Windows 2000 and XP. [Diagnosing and Troubleshooting] |
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Term
Entering CMD into the run dialogue box will open a command prompt in which of the following operating systems?
1. Windows 98
2. Windows NT
3. Windows 2000
4. Windows XP |
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Definition
2. Windows NT
3. Windows 2000
4. Windows XP |
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Term
You are upgrading Windows 3.1 to Windows 95. What should you do with regard to SMARTDRV?
Disable SMARTDRV
Expand its size to speed loading
Activate the write-through option for SMARTDRV
Change the settings for SMARTDRV to Protected Mode. |
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Definition
| Actual answer was: Disable SMARTDRV. |
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Term
7. How do you determine the version of Windows 9x you are using?
Start|Settings|Control Panel|System
Start|Settings|Control Panel|Version
Start|Programs|Accessories|System Tools|Version
Start|Programs|Accessories|System Tools|System |
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Definition
| Actual answer was: Start|Settings|Control Panel|System. |
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Term
12. A user of a Windows 98 peer-to-peer networked computer has loaded one of his favorite DOS-based programs but cannot print from it to the network printer. What is the most likely reason?
DOS program support has not been enabled.
The DOS print drivers |
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Definition
| The printer port has not been captured for DOS applications.. |
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Term
| 13. You are installing a network card into a PC. After running MSD the system reports the following IRQ's as being in use, IRQ 0, 1, 2, 3, 4, 7, 8, 10, 11, 12, 13, 14 and 15. You decide to install the Network card on IRQ9. After rebooting the system, the |
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Definition
| You caused an IRQ conflict.. IRQ 2 maps to IRQ 9. Putting a device on IRQ 2 and 9 would cause a resource conflict. |
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Term
How would you deactivate the infrared port on a laptop computer running Windows 2000?
Go to My Computer|Control Panel|Add/Remove Hardware|, select IrDA, and select Remove.
Go to the Device Manager, expand the Infrared Devices node, select IrDA, and sele |
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Definition
| Incorrect. Actual answer was: Go to the Device Manager, expand the Infrared Devices node, select IrDA, and select Disable.. |
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Term
In Windows 95, which file is used to back up the system registration(Registry)?
BACKREG.EXE
ERU.EXE
BACKUP.EXE
SCANREGW.EXE |
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Definition
| Actual answer was: ERU.EXE. |
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Term
Which of the following is a proprietary protocol designed by Novell for use on networks running their operating system?
TCP/IP
NetBEUI
AppleTalk
IPX/SPX |
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Definition
| Incorrect. Actual answer was: IPX/SPX. IPX/SPX is the name of Novell’s proprietary protocol |
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Term
From what screen can you manually change the device resource settings?
Resource Change Screen
Device Change Screen
System Resource Screen
Device Manager Screen |
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Definition
| Actual answer was: Device Manager Screen. |
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Term
41. Which file in the Windows 9x operating system is responsible for storing information about the mouse, keyboard, and other default Windows driver files, password lists, and font sizes within a DOS window?
config.sys
autoexec.bat
msdos.sys
system.i |
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Definition
| Actual answer was: system.ini. The system.ini file contains the drivers that are used to configure Windows, password list information, and font size information |
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Term
On a Windows 95/98 workstation, which type of access control to shared resources is controlled from the server?
Share-level access control
User-level access control
Computer-level access control
Host-level access control |
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Definition
| Actual answer was: User-level access control. The Network Properties page has an Access Control tab that allows you to set up user-level access control. User-level access controls security from the server. Share-level access control is controlled from the workstation |
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Term
How can you verify what services are running under Windows 2000?
Go to My Computer|Control Panel|Administrative Tools|Computer Management, and select the Services Icon
Go to My Computer|Control Panel|Administrative tools|Computer Management, and select |
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Definition
| Question 46 - Incorrect. Actual answer was: Go to My Computer|Control Panel|Administrative Tools|Computer Management, and select the Services Icon. |
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Term
Which of the following cannot be changed by a polymorphic virus?
The boot sector
The Master Boot Record
The master cylinder
The partition table |
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Definition
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Term
Windows 98 can use all of the following files during boot-up, except which one?
WIN.COM
MSDOS.SYS
PROGRAM.INI
LOGO.SYS |
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Definition
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Term
The Windows ME default installation process removes which file reference from a CONFIG.SYS file?
EMM386.EXE
MSCDEX.SYS
SMARTDRV.EXE
MSDOS.SYS |
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Definition
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Term
What are the first two files called when Windows NT and 2000 begin to boot?
NTOSKRNL.EXE and NTDETECT.COM
NTSYS.DLL and WINNT.SYS
NTLDR and COMMAND.COM
WINNT.SYS and NTDETECT.COM |
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Definition
| Actual answer was: NTOSKRNL.EXE and NTDETECT.COM. |
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Term
When you replace a hard drive because of a failure, what type of operating system installation would you perform?
Upgrade installation
Sector block installations
Clean installation
Sector cluster massive overwrite fdisk partion format configuration |
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Definition
| Actual answer was: Clean installation. A blank hard drive would require a clean installation of an operating system |
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Term
Which of the following programs is specifically designed to run in the background of Windows 2000 and log details of application errors, recording the tasks that were running, the contents of the stack, and which application caused the error?
Event View |
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Definition
| Actual answer was: Dr. Watson. Dr. Watson is a Windows NT/2000 utility that is designed to run in the background until an application error occurs. In the event of such an error, Dr. Watson creates a detailed log file that contains information about the error. |
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Term
Which of the following error types would you encounter if a Windows VxD file could not be loaded during the operating system boot procedure?
Illegal operation
Windows protection error
General protection fault
Fatal exception error |
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Definition
| Incorrect. Actual answer was: Windows protection error. A Windows protection error is indicative of a virtual device driver (VXD file) that cannot be loaded during startup |
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